The service and our server were the best. Long time - I have not seen such a good server. The outside was crowded and we thought that there was a huge line but later learned it was the car show. Inside was pretty nice and people looked like enjoying themselves. We order an appetizer and briskets. Not the best brisket we had as it was dry, the different sauces made the difference read more

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This place is so amazing! I'm from Nevada and never had been to Kentucky. We have good Bbq in the west but boy does this place know how to smoke some ribs! To be honest the best smoked ribs I have ever had. They smell great when your plate arrives. And then the meat falls off the bone. It's tender, juicy and delicious! We also loved the deep fried pickles! The batter stayed on the Pickles and the flavor was great. I ordered the Mac and cheese for a side and it was delicious too. Ok we also had the best server names Preston. She so friendly and sweet. Best of all the prices were very reasonable. One thing I see in Kentucky is the people there are friendliest people I have ever met. So go to Smokey Bones, it will not disappoint! read more

Smokey Bones - Mac n cheese and pulled pork sandwich - Barbeque Near Me - Florence, Kentucky

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Grabbing dinner with my son before work, yes we both work overnight, we decided to have Smokey Bones. I had seen an advertisement for a half rack of ribs for $10, and a whole rack for $15, each with 2 sides. This is a limited-time offer, through February. It was really slow that night and we were seated right away. While it took a few minutes to be acknowledged, once we were seen, all was well. I ordered the half rack of ribs and added a 1/4 BBQ chicken ($15). My son had a new menu item, shrimp and grits ($20). The food arrived after a reasonable wait and was warm and flavorful. Turns out the shrimp and grits were missing the special butter and mushrooms. The staff was quick to fix it and even gave us a minor (10%) discount. Overall, this is a decent chain place for BBQ. It's relatively pedestrian, but sometimes that's all you want. The discount ribs made it a value at $50 including sodas and 20%+ tip. read more

Smokey Bones - Half rack of ribs with 1/4 BBQ chicken, Cole slaw and baked beans. - Barbeque Near Me - Florence, Kentucky

Ewww I don't know what happened to this place. When it first opened, the food was good and if anything the place was over crowded. We went 'recently' and it was empty except for us and a couple of employees, NOT at a time when restaurants are normally busy. The food was bad, dry, not fresh. Yuck. Never again. read more

This restaurant was my first ever visit to any Smokey Bones. I loved it then and still love eating from there now. I ordered takeout, and it was not busy on a late raining Saturday night. I decided to buy the 3 favorites Create Your Own Combo of 2 orders of 4 bone-in wings and ¼ BBQ chicken with fire-roasted corn and wtih broccoli without salt and with Cajun and Mesquite rubs. It came with 2 toasts. So delicious for $24.99. I had a coupon for $10 off $20 order at Smokey Bones so it would have been about the cost of going to Golden Corral (I did not know they were actually open because no one answered their phone). read more

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The food and service are great but the floors are miserable. The bathroom floor is a sticky mess, the toilet seat covers need tightening, and the main dining room floor is slippery as if it was washed with grease water. This was not just a one time visit for this happening. Sorry but I won't return for repeat service. Moving on to another establishment that cares about their cleaning habits more. read more

It had been many years since we had been here so it was time to come back. The restaurant still has the awesome aroma of smoked meat as soon as you walked in which made me happy. Their food has always been stellar in the past and this was no exception. I had some of their Boneless Wings with their Buff-A-Que sauce. These were some really good wings and that sauce is top notch (a combination off bbq and Buffalo sauce.) High recommendation for those. The fries I got on the side were average although it was a good way to try out all the bottles of bbq sauce on the table. My son got their Ribeye with mashed potatoes and gravy as well as some fries. He enjoyed that very much. The service was decent enough and the restaurant was clean and pleasant. All in all another great visit to Smokey Bones. read more

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Great service and bones had meat falling off the bone, so great eating. Matt mixed a mean margarita so all went well.

Kata did a great job accommodating our large group of 12 last minute. Atmosphere was chill and the food was great!

One steak was good the other was tough. Not many customers and seemed to be light on service (servers there were nice/friendly). We got a piece of chocolate cake to go... Unfortunately we received a dried out piece and didn't find out until we got home that night. I don't mean a piece of cake that was dry, I mean a completely dry piece of inedible waste of $9. Disappointed. read more

Smokey Bones - Barbeque Near Me - Florence, Kentucky

Outstanding service with quality BBQ. An overall great experience! We will definitely be back.

We LOVE this place. BOGO wings on Monday with amazing sauce choices, and they are ALL delicious. They have a great happy hour and some fabulous BOGO meal specials throughout the week. Kara is a delight. She is very friendly and attentive. She is the icing on the cake to our visit. This has been our go to place for nearly 3 months during our stay in Kentucky. We will miss this place and Kara when we return home. read more

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First off him the manager was incredible!! Or server Haley was also great! This was the opportunity to have strike 3 for smokey bones. This time was a grand slam! Food, service, and speed was right on! Thanks to him and Haley we will be back!!! Note: they are running a14.95 special that is great, filling and well worth the price and portions. Try it out while it's still there! read more

Great food and amazing deals! The bartenders treat us all very well. The bogo deals during the week are great.

I'm in from South Carolina and myself and two friends went to Smokey Bones for dinner. We were greeted upon entering by Greg who would be our waiter. One member of our party is retired Air Force, Greg acknowledged this and mentioned he also retired from the Air Force. They discussed planes and working as aircraft mechanics. We enjoyed appetizers and good meals. All this time Greg was very attentive, filling drink as they got low, checking in to see how we were doing, etc. I have today this was probably one of the best dining experience I have had in a long while. I feel that you can have great food most places, but exceptional service is very hard to find these days. Great job Greg. I hope to come back someday again. read more

There's always room for dessert; so I'll start there :c) sadly they ran out of cornbread and were unable to make the Strawberry Shortcake Sundar which was disappointing. I opted for the Strawberry Cheesecake which was not good at all. They place strawberry concentrate on the plate then place the cheesecake atop of that; sadly the crust sops up the concentrate making the base of the cheesecake soggy; additionally they do not place fresh strawberries like the menu photo, they use frozen or from concentrate so presentation wise does not look good. The crust was also dry and the cheesecake very thick, didn't have the creamy cheesecake texture one would expect. Now that we have gotten dessert out of the way. The sweet tea is just that lol sweet, so if you are not a fan of sweet sweet sweet, ask for them to make it half and half (they'll know what it means) essentially they will blend half of their sweet tea with unsweetened tea and you'll be all set with a perfect blend of a nice sweet iced tea. I had the brisket which was delicious, I was pleasantly surprised to see that their brisket did not have a lot of fatty parts so I was very happy about that. I opted for the Mac n. cheese as the side, which was good with the right amount of crunch and crust on top, could have done with a little more kick and spice but good nonetheless. Server was warm and welcoming and provided sufficient time to review the menu. read more

Smokey Bones - Barbeque Near Me - Florence, Kentucky

Went to pick up order and it was not ready. 30 min later, still not ready. Place is dead no excuses. Go somewhere else.

We had arrived from a long day of travel from New Jersey and saw the reviews and menu so figured to try the place out. Excellent marks all around. The decor and vibe was pleasant and inviting. Our server Kara was friendly, helpful, and attentive. Food was excellent. My son even ordered a couple dozen wings to bring to our Airbnb after trying them in the sample platter. The smoked jalapeño and cheese sausage was awesome. I had a great convo with Billy at the front of the house while I was waiting for the fam to wash up. We swapped some stories and he made us feel very welcome. Over all a great experience and we plan to come back when we start our return trip home. read more

We had a reservation for 16 on a Saturday afternoon before Christmas. The service was excellent, the food delicious and they made our holiday luncheon very special. Highly recommend trying this hidden gem that's conveniently on Malls Road. PS the hot donuts are to die for!!! read more

We were welcomed promptly and given a booth as requested. Our order was taken promptly by Ellen who was a delightful server. Ellen helped us navigate the menu. Drinks were excellent; food was served promptly and it was hot!! Ribs and wings were awesome; sides of roast corn, broccoli and coleslaw were great. EXCELLENT FOOD! We are so glad we chose the Florence location to eat. Friendly staff, amazing food. If you haven't been to this location in awhile you must try it again! Thanks Ellen! Thanks Billy! What a great evening!! read more

I'm rating this restaurant three stars based on my first visit a few weeks ago. I think they could do better and easily get a four star rating from me. The reason for the one star deduction is, I thought the customer service was lacking. We walked in the door and there was no one at the host station. There was a young girl on the phone a few feet back, but no one acknowledged us for at least five minutes. We could've easily walked out and back in and out and in and out and then again and no one would've noticed. while we were standing there, we were looking around the dining room, and noticed that there were many empty tables, they didn't appear to be too busy that evening. When the server took our drink orders, my husband ordered his usual old-fashioned, but what they brought him was not an old-fashioned. He said it tasted awful. The server said she was sure it was an old-fashioned (but anyone who drinks this will definitely know what it should taste like). He said "I can't drink this so I'd like to have a jack and Coke instead, and I will pay for the awful drink if you need me to". The server said OK and walked away... she left the awful drink on the table and did not apologize - and we were disappointed to find that the drink showed up on our receipt at the end of the meal. Of course, we just paid it and left a tip accordingly, but based on this experience, it's pretty clear that customer service and guest experience is not their top priority. The food was good, not great, but certainly good, and if barbecue is what you're craving, you wouldn't be disappointed. read more

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I first went back to this restaurant back in April of this year and I had a great experience with my parents then in April. I came back to the restaurant again about three weeks ago and had another wonderful experience at the restaurant with just my mom. I got the the sampler meal for two the second time and I split it with my mom. My mom and I really enjoyed eating that sampler that we got a few weeks back. I returned back to the restaurant last week with my mom, husband and one of my mom's sisters. My mom decided that she liked that sampler platter SO MUCH that she insisted that she, her sister, my husband and myself all split the sampler between the four of us again. The sampler the second time was just as tasty as the first time. Afterwards, my husband and I talked about how nice the wait staff was at the restaurant and how much the inside and the service have changed plus improved since my husband and I both ate in there the last time that he and I ate there, which was about a decade ago. My husband and I were quite impressed with the improvements in the quality of food, the service level and the improvements made to the inside of the restaurant. In fact, I am 95% sure that my husband will definitely be dragging me back inside this restaurant eat some more tasty barbecue and more than likely that sampler again, because he really enjoyed eating it this last time that we were in there. read more

Smokey Bones - A sampler splitter. - Barbeque Near Me - Florence, Kentucky

Took my Mom out for her birthday at Smokey Bones. Over the years, it's been iffy at times but last night it was spot on, service was great, restaurant was clean and cool. They were out of bananna pudding and in process of making more, Jim the manger came out to apologize and offer something in its place and then just as we were leaving he surprised us with one that they had just finished making. Jim - you rock the manager job! We will definitely be back. Go visit! Ask for Haily! read more

We always have great service whenever we come here. We usually sit at the bar and the bartender is always friendly and so accommodating. I decided to order the hand pulled pork with two sides. The pork is so tender and they have an array of sauces to pick. I always chose the Carolina mustard. It's tangy and delicious. One of my sides is the roasted corn. It reminds me of street food. It's full of flavor. This is a chain restaurant that serves really good food and I will be back read more

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Outstanding!!! The food was fantastic and the service was excellent. This was my first time there and I am definitely going back.

I placed an online carry-out order for a rack of ribs, baked beans, & Mac & cheese. Ribs were extremely dry and barely edible. Beans were ok. Mac n cheese was ROTTEN. It was completely spoiled like milk that had turned. It had to have been sitting prepared for days. Around 4pm, only two people at the bar, no one in the restaurant. That's usually a bad sign but I wanted to give them a chance. Wish I hadn't. I wasn't expecting great food. Decent food would not have been disappointing. But ROTTEN food that could make a person sick? That's unacceptable. read more

The hostess was not at her station, wandering around and a family before us was already waiting. The hostess finally showed up (engaged in conversation with a waitress about some current event.) She said "How many child menus do you want?" abruptly to the family, no welcome first or in a friendly tone; instead her voice sounded bothered. Then we waited for her to greet or seat us. She was preoccupied and didn't even say "Hello!" We decided to leave at that point and had a lovely meal at the restaurant next door. Therefore I can't comment on the food quality here, but suggest further training and supervision of your hostess / greeting table. read more

The hostess at the front desk with curly red hair and a septum is an absolute angel. Even though it was getting towards the end of the night (11:30) she was still so kind and helped me get my order in properly. This was my first time coming here and I'm very happy :) girl, if you see this, thank you for complimenting my snakebites!!! read more

Our waiter ,Greg, was awesome with helping my wife pick a drink for her first time at Smokey Bones. Food was fast and delicious with a great atmosphere for a small date night. read more

This was my first time here, wonderful people and nice services. The food was amazing and the staff was even better. I will definitely be back here soon with how good the service was. read more

Me and my family are from Brooklyn NY. We had to stop by Smokey bones in Florence KY It was a great choice. Customer service is VERY important to me The staff was amazing. Lorelei was our waitress and it was just an amazing experience. We order the Bone fire with all the meats and it was gooooood We definitely will be visiting again Thank u for your kindness and hospitality. read more

food is always good and hot. matt is a great asset on the reason we come back. always tells us deals and happy hour drinks and apps. forgot out servers name but was amazing and so sweet read more

Food was great also atmosphere was phenomenal, Caily the bartender was also wonderful will definitely be back read more

Smokey Bones - Bar area - Barbeque Near Me - Florence, Kentucky

Just walked out without even ordering. They had a live DJ with WAY too loud music! I wanted to eat and visit with my wife. I didn't want to eat at a dance hall or concert! What a shame, I'm sure it would have been good! read more

We've been here 100 times. We always ask for Emily's section. She is by far the best server we've had. She's personable and on top of refills etc. read more

We decided to stop in on a Sunday afternoon. It was disappointing from the beginning to the end. Our server was friendly but slow. I ordered pulled chicken but received the baked chicken. Afraid to reorder, I just went with it. The taste of the food is the two stars. Stopped in the restroom and my shoes were sticking to the floor. It was an expensive ($65) lunch for two. We will not be returning. read more

Smokey Bones - Bar area - Barbeque Near Me - Florence, Kentucky

We decided to go to Smokey bones over the weekend it had been awhile since we've eaten there, I was blown away. The service was great & the food was amazing. Nothing like I remember it being. Billy the manager stopped by our table & he was such a delight ! He had the entire family laughing & all around enjoying our time at the restaurant. We will most definitely be back to such a fun filled atmosphere for the whole family. read more

We had our family lunch today at Smokey Bones on Mall Road in Florence, Ky. The food was delicious, moist and very quality meal. Our waiter was Paul, very effective, fast service... in fact, who also is a fantastic server on more than just meal selection that connects to his customer's interest... Excellent!!! The place was amazing for each one of us... we love the place, food, service and team... everything done very well - THANKS! read more

Today we received fabulous service from our server Tarla. Not only did she take our order but she also was our bartender. Fantastic job Tarla and as always Smokey Bones food is Yummy with a capital Y. My tip for future customers is, they offer a military discount that is a nice bonus. And save room for the donuts if you can because they never disappoint. read more

Smokey Bones - Chicken 16 Jumbo Wings - Barbeque Near Me - Florence, Kentucky

We experienced quick and friendly service! We both tried the rib special with two sides and was delicious. Great prices as well! This location pays attention to detail, very clean for an older building. We spoke with the manager and he was very concerned with all his customers food and experience. Atmosphere was laid back & comfortable. Definitely recommend it! read more