I am APPALLED at Smuggler Jacks in Massapequa. Completely disorganized, liars and dare I say crooks. I called to reserve an igloo for 10 people for Sunday at 5:30. I gave my credit card number for $100 deposit to hold the reservation. A day later someone called back asking for my credit card number again. So....did they loose it? I gave it again and ask if I would be charged right away or incorporated into the bill. The guy had no idea and had to call me back. Once he called he said that the $100 would be charged now and used as a donation for a charity. Great. Two days later they called again to confirm the reservation and when I called back they said the reservation was at 6:30. Nooooo. I booked it for 5:30 because we have to pick someone up from the airport at 8. The manager said whoever made the reservation was incorrect and they don't even offer 5:30 time slots so it would have to be 6:30. After trying to rearrange the schedules of all 10 people in the group, I ended up having to cancel the reservation. Today, 5 out of the 10 people wanted to go to the igloo so I tried one more time to make the reservation. When my husband called back today they said it was $150 flat fee plus whenever we eat and drink. What!?!?!? Yesterday was a $10 donation per person and now there is this new fee?? And I should be charged this new fee when THEY messed up my reservation and forced me to cancel our family holiday gathering yesterday!? This establishment is TERRIBLE and has caused so much frustration and stress around what should have been a lovely night. read more

I have mixed reviews. As a waitress myself, the staff needs some serious training. We were seated and no one came over to us for a good 15 minutes. We got up and told the bus girl and two waitresses within that time and still no one assigned us a server- all while still walking past our table after we told them. The table next to us was trying to get someone to get them their check for the entire time as well. They aren't attentive whatsoever. I hate to say it but our waiter was not good once he was assigned to us. On the flip side, the calamari is awesome!! We got the Sweet Thai Chill sauce. Ask for sauce to be on the side. Caesar salad was nothing special. The wedge salad looked amazing, also every other dinner that came out and went past us looked so good. Nice venue on the water, parking was easy. I think I will be back if ever in the area again. read more

Great atmosphere but service in need of major improvement...they need more help! Empty glasses and dishes sat on the table..Messed up orders.. good thing owner was on hand. Food was good not great..wedge salad was my only love.. Scallops not cooked enough but decent flavor. This place needs more room to grow to be a major contender.. read more

Decent food in a pretty location, but the service was terrible. Our server was very nice but the restaurant was seriously understaffed. Getting a table, menu, drink, let alone food took an eternity! read more

Manager was very rude. Completely ignored my table and went to all the others surrounding me. Glass was cracked and cut my lip. I asked for a new drink they dumped my drink in another glass. I had to ask for a new cup and drink. Food was ok. Small crowded and dark. Horrible Parking. read more

I was told the wait was 20 minutes. Ended up being 2 hours. Never got seated. Extremely poorly managed restaurant. Would never go there!!!

Ok We were there on Friday July 4th weekend. Told 15 minutes wait for a table. Ok 45 minutes later no table. Meanwhile tables in view uncleared. Finally seated, 15 minutes later, not even water on the table. Spent over an hour before salad was served with drinks. Food ok Manager finally came by to ask How was everything. What could I say? Thanks for poor management! read more

Went for a brunch party. Food was horrible. No brunch on the menu. We were the only people here on a Sunday at brunch time. Mainly Italian foods. Wait staff was beyond delayed and extremely disrespectful. And the manager was beyond nasty and unaccommodating as possible. Other than the fact that it looks halfway nice in hear wouldn't recommend coming back unless you want mediocre food and even worse service. read more

Back again today for Mother's Day. Horrible experience, they still don't have their act together.

HORRIBLE!!!! Plates were filthy. I had a ring of red pasta sauce around the bottom of my plate. Service was so slow and food was subpar and expensive. Will not be going back. read more

AMAZING food and atmosphere!! I had the crab stuffed shrimp and it was phenomenal! Hidden gem of massapequa!

Nice atmosphere but the food is bland and overpriced and the service leaves a lot to be desired. First and last visit. If you can't get a burger right, then I'm so glad I didn't order a dinner. read more

Great location. Place was fairly crowded. Staff was very friendly and attentive. Our waitress Nicole did a nice job! We had the raw clams and oysters (fresh and very good). Nice lobster roll. One of the best wedge salads I have had. Mussels in white wine garlic broth were great. All in all a very good meal on a beautiful summer night. Recommended ! read more

Had an excellent experience at Smuggler Jack's! Food and cocktails were fabulous. The service was top notch. We had drinks at the bar with Clia who was friendly and made great drinks. Phil was our waiter. His service was fantastic and only surpassed by his friendly and humorous personality. I highly recommend! read more

We went to this restaurant because we know one of the waitstaff. We arrived around 6pm on a Tuesday night. We were left waiting to get checked in for a seat. When we asked to be seated in a certain section, the hostess said no problem; give me a minute (we could see plenty of available seats). Another couple came in about 15 minutes after us and was taken to their seats right away. When I asked what about us the hostess said "I'm still looking for a seat for you". Well my face must have said it all because one of the waitresses came and sat us immediately. The hostess was terrible, the person I think was a manager just walked around or talked on his phone all night. Now the meal was very good. We had the French onion soup, mussels in white wine sauce, New York strip steak and the autumn salad. For dessert the New York style cheese cake is the way to go. Overall, the service sucked but the meal was delicious. read more

A group of us planned to go to Smuggler Jack's to celebrate a birthday. I personally did not make the reservation. Upon arrival at the restaurant, I was informed that we were exactly 16 minutes late and they gave our table away. I immediately apologized for the inconvenience that we caused and requested another table whenever one would be available. I was asked "for how many" and I replied six or seven. I was rudely asked by the GM, "which is it, six, seven, ten, what". I'm sure the original reservation stated the count. Seeing him very flustered, I apologized once again for being late. At that point, the GM, with hand expression of holding a telephone to his ear asked "if I have ever heard of a telephone?" By that point, my husband had asked him to please calm down and address me properly. He quietly mumbled some unrepeatable expressions and at that point we turned and left. This was not our first time at this restaurant and I felt that the owner should know how his clientele are being treated. I addressed a waitress from the boat dock and asked if I may speak to the owner. The GM spotted me waiting and went in the back to, I assume, also speak to the owner. When the owner finally came out to speak to me, he was just as arrogant. I said to him "Sir, and he stopped me right in the middle of my sentence and stated "my name is not Sir, it's Noel, don't call me Sir. I said, "Sir, is an honorific address to show respect." On that note, he called his security guard to escort me out. His security guard was so close he was actually touching me. Absolutely, over the top, wrong. I never raised my voice, was sure other dinners could not hear me speak, nor was I ever disrespectful to anyone in that restaurant being the employee's, owner or clients. This wasn't my first visit to Smuggler Jack's. We would usually go in the summer to enjoy the atmosphere of dinning outside. The food was never impressionable and none of us, the six, seven, ten, what, will not be returning. read more

Decided to try the restaurant as we wanted local place with a sense of being away on the water. We actually dined, the food was delicious and the help very accommodating the owner Noel was friendly, personable and concerned about his guests read more

I REALLY wanted to like this place. I really did. The location is great, the decor is lovely and we were greeted immediately and warmly by the hostess. When we sat down at an outside table I had a really good feeling about the place. But then it all went downhill from there. The food is just subpar, the service is terribly slow, and there are also other issues that really need attention. The bugs started biting almost immediately. This really isn't the restaurant's fault but the entire outdoor area was overrun by bugs. The Tiki torches they have do very little to dispel the issue. We all know bugs come with the territory when eating outside but this was way worse than I'm used to at other waterside establishments. We ordered a few appetizers for the table before deciding upon a meal. It took almost 25 minutes from the time we ordered the apps to the time the waitress came back to take our dinner order - and the apps hadn't even come out yet. When they finally did arrive, the seared tuna app was tasty but the calamari was way too rubbery. And the entire meal was difficult to enjoy due to the cigarette smoke blowing our way. I understand people smoke, but to do it just steps away from a table is a major turnoff. Again, this isn't something the restaurant can control however they don't seem to be doing anything to address it either as three separate people came out to smoke right by our table during our time here. I really don't want to be inhaling cigarette smoke any day but I absolutely don't want to smell it or breathe it in while I'm eating! The food is nothing to write home about. The chicken was dry and tasteless and the shrimp in my friend's dish was very tough and difficult to bite into. When it came time to ask for the check, the waitress couldn't be found. It took another 10 minutes after asking for the check for it to arrive to the table and then at least another 15 or 20 for the waitress to come back to retrieve it and process our credit card. If the food was really that good, I would have chalked up the service issues to the place being new and working out the quirks. But unfortunately the food isn't worth coming back for. read more

Went for happy hour...the best part of the evening was the weather and bottled beer. Terrible service, greasy sliders, clam strips with no clam and a 1/4 cup artichoke dip. Sorry to say that we won't be returning. read more

This restaurant is very good. I was there on Columbus Day for lunch and had a great burger the rest of my party had salads. Everything tasted delicious and the service was outstanding. read more

I co-hosted a bridal shower this weekend at Smuggler Jack's. The food was delicious! Everyone raved about the Skirt Steak Teriyaki and the Salmon. The restaurant is beautiful - newly renovated and so clean. The service was also amazing! The staff insured that we had everything we needed at all times throughout the party. Will definitely be back here again to eat as well as host future parties. read more

Attempted to have dinner there this past Monday. Was told a 20 minute wait so my husband and I grabbed a drink at the bar. It wasn't very crowded but there were 3 tables outside complaining about not getting food. 2 of the tables were definitely intoxicated and yelling. And i think they came by boat! It was a very uncomfortable setting. It was now 30 mins and we were still not seated. We ate there once and the food was good. However, it was now after 8. We left and went to big daddy's. Hopefully this place gets better service. read more

So disappointed in this place!!! My husband and I just moved into the neighborhood and were so excited to have a nice restaurant with a view that had good seafood. We went over the weekend and unfortunately, we wont be going back. Our drinks were fine (hence the two stars), but the service was frustrating and the food was bland and definitely not worth the price. The bus boys stopped at our table (and all of the other tables around us) at least six or seven times to ask "is this your food?". They couldn't figure out who got what and when the right food finally got to the table, it was not good. We ordered the mussels in the white wine/garlic sauce and tuna appetizer. The mussels were not fresh -- they were rubbery and every single one had sand in it and the sauce was a thick lemony sauce. Not what I was expecting. The tuna was fresh (that was the only good part of our meal), but it wasn't anything special. For our entrée we split the crab meat stuffed jumbo shrimp. The crab meat filling was mostly breadcrumbs and was very doughy and the shrimp definitely were not jumbo, nor were they fresh. They actually were on the verge of inedible. They also used the same lemon sauce that they used on the mussels to top the shrimp. We had 4 alcoholic drinks, two appetizers and split an entrée and spent $120. I never mind spending money if the meal is worth it but this was SO disappointing! They really need to up their food and service game because the place is very cute! Plus, they are on the water so there is zero reason for seafood that isn't fresh! read more

Last night 4/15/16 first seating for dinner service at 4:30pm Friday night! Well the place was clean, the server Jackie was super pleasant. But that is the only compliment I will give. Soup was luke warm seafood chowder. The shrimp was mushy and crab shells throughout the soup! The Mahi Mahi was over seasoned and over cooked! The risotto was ice cold and the asparagus was in eatable!! Also was cold!!! The runner was very pleasant as I asked if he could asked the "chef" to please have my food hot! I waited maybe 20 seconds. The dish returned!! Probably in the microwave!!! The fish was now a rock hard mass! As my husband was famished he continued to eat his disgustingly plated cod! When I spoke with the manager He said he would speak to the "chef". Well he never came over to our table to ask if everything was better or not. Shame on him and shame on the cook!!! Never would recommend this place!!! read more

Food,Bar,Service,Price everything as great except the fact that the code enforcement and I guess the neighbors are trying to shut the place down,we arrived with a party of 4 adults at 6:45 PM on Saturday night,the place was packed ,we were told they could not take our name due to code enforcement continually walking thru the restaurant taking a head count ,from what I understand the man in charge of code lives across the canal ,I'm sure there was plenty of Town Board meetings advising the neighborhood of the owners intentions for the spot so they wait for the owner to dump a fortune into the spot (because the decor is beautiful) the after they try to shut him down,Politics as usual,the staff was very friendly ,never waited for drinks or food,nice views a real hidden gem would highly recommend places like this are hard to find which I never understand due to we live on an island,We were friendly so in turn I guess that was reflected back to us,No Problems at all definitely would return read more

I have been here once for dinner and it was great. Restaurant is hidden in a residential area and is beautifully designed and decorated. There is not much of a view but it is on the water with outdoor seating available. Food, service and atmosphere were all great, would definitely recommend! read more

Love this place! Nice scenery, friendly staff, and good food! I had a lobster tail (delicious!) with rice pilaf and mixed vegetables. Drinks are good as well! A nice place to come with family or friends. read more

Surprised by the reviews on here. The food was delicious! Had the bayou pasta and it was so yummy. Burgers were very good too. Definitely coming back! read more

No greeter - waited to be seated for over 15 minutes (before somebody showed up). Both orders of chicken with whole wheat penne tasted distinctly of "fish". Perhaps they should clean their pots/pans before cooking orders other than sea food. To say that the service was slow is an understatement. My error for ordering poultry in a sea food restaurant, I suppose? Was also billed for a dessert that never arrived. The atmosphere was terribly noisy and the menu pricey for what is offered. read more

This place is really good. Prix Fix menu has excellent selections. Have Breen here 5 times now, each time trying different foods and have not been disappointed. Great happy hour. Staff always helpful. read more

Well, 4 orders of French onion soup. Everyone's slice of bread in the soup was burnt to a crisp. This imparted a bad taste to the soup. As we were trying to eat the soups and other apps, the main courses arrived. The staff was great, but the food was not so good. Didn't complain, I don't think I'll go back again. read more

What a great find! Perfect day to eat in the water and the kids loved looking at the boats while we ate. The food was awesome. The only negative and it's a tiny one that only I could've prevent with my bus spray was the little bugs from the bush next to us chewing me up. Otherwise I'm thrilled we found this spot and hope to come back often! read more

We ate here a few weeks ago on an early Sunday afternoon. My honey and I did the prix fix lunch with the penne a la vodka. He had chicken added, took mine plain. His son had a HUGE Caesar salad and the calamari appetizer as his main course. Everything was delicious and the portions are generous. We all took something home! Desserts were yummy. The wine was a very nice pour...glad I didn't order the usual carafe. You don't see a pour like they serve much anymore. Service was attentive...Anthony was our very helpful and gracious waiter. Nice setting...can't wait for better weather so we can sit outside. Planning on visiting for their St. Patrick's Day menu...corned beef and cabbage or maybe shepherds' pie. Good value for your money here! read more

This is the sixth time I've tried this place. I live around the block and when it opened I was excited to for a place to go within walking distance. Every time I suggest going here my husband tells me you hated it last time why would we go again.. some how i convinced him to go tonight Sunday July 3rd abs to our surprise there was a short wait and once we were sat service was quick. UNLIKE ANY OF THE 5 PREVIOUS TIMES WE HAVE BEEN THERE. Everything was going 100x better then before until the filet I ordered which was supposed to be rare.. It was medium.. The waitress who was excellent acknowledged this and took it back right away. Next the owner then decided to acknowledge me and dispute how the steak was cooked, I explained I have worked in a steak house before and I know what rare is. He explained it would take a few minutes to get what I wanted done, I said okay I understood id have to wait. The owner personally then delivered me an undercooked black and blue filet and told me if I liked that, that that's what I should order next time. I ORDERED RARE not black and blue. Whatever I ate it and we paid and went to leave.. As we were walking to our car The owner then said hope to see you again and my husband who knew I was upset said probably not Bc of the way you treated my wife. Instead of apologizing the owner started a fight with my husband who has a broken ankle and is on crutches and threatened to fight him. FOR THE FIRST TIME we actually had good service the OWNER ruined it. We're walking distance from here and will not be supporting this business. read more

While the food and the atmosphere are 4 star, I had to deduct a star for my experience today. We went for lunch to celebrate my daughter's 21st birthday. It was 90+ degrees and were seated outside right away at a table with no umbrella. It would have been fine except that we waited over an hour for our appetizer with the sun beating down (no one else was getting their food either). Our waitress finally said that there is a big party inside and the kitchen was concentrating on getting their food out. All together lunch took over 2 hours. We understood that it was not our waitress's fault and still tipped appropriately. However, the manager's attitude was poor. On our way out I very politely told him that they should warn customers that the wait is long due to a party....that it is absurd to wait an hour for an appetizer. Instead of offering to buy us a drink next time or dessert or anything, he simply said sorry, thank you. That was it! read more

Not impressed at all.! The decor is great, but the staff...unfriendly. The owner, also of Paddy's Loft...must get a personality overhaul. As an owner of two bars/restaurants should be more personable. He's horrible as far as coming to welcome his patrons. The places are not that big. All he's after is the $$$$. Never any buy backs. No matter how much you drink. Drinks pricey. The bartenders can't buy back because there's cameras all over. As far as the food...the portions are very small. I'm not a big eater at all, but the portions are ridiculously small. So what does that say for a man that loves to eat! Would I go back...NO! Not even for the outside atmosphere. I'll go to Freeport! read more

The bartenders went out of their way to NOT look at you. Understaffed at the bar. 2 ladies who make drinks for the whole restaurant and bar. Ridiculous negative attitude. Dinner was marginal High price for shrimp dinner. 5 small shrimp not much flavor. The best thing about this place is the location. Food over priced. Understaffed not worth the money. read more

This is a beautiful space with easy access by land or sea. We had appetizers and drinks.The bartenders were very friendly and the drinks were good.The apps were very good(although the kitchen help needs a little more training-raw oysters should be released from shell).If you plan on sitting outside wear sun screen they didn't have umbrellas up.Will try again and hope the kinks will have been worked out read more

I have never given a bad review but this is the second time I've had an awful service experience here! The first was last Mother's Day - we had a reservation and they overbooked. We waited for about an hour, no one helped us and then we finally left, which wasn't ideal because everywhere else was booked with reservations! So, that ruined that. Still, we gave a second chance and came in today for lunch. The place was empty. We sat down and ordered immediately. 1.5 hours later, the place filled up. No food. Everyone around us, who came in later, ate and paid the bill. During the 1.5 hours, we asked for bread, which we got luckily. The table next to us arrived before us and only ordered burgers - they did not get their food either and decided to leave at the same time we did. They did end up comping our meal after we decided to leave unfed, so here we are 1 hour and 45 minutes later with the food to go. The food is good but if you go to this restaurant, plan to be here for a few hours. read more

My best friend took my wife & I out last night on his boat with his wife for dinner for my 40th Birthday to this awesome restaurant! From the minute we sat down to the time we left their was not one thing we did not like. The food was amazing and the staff/service was on point. I would go back a hundred times for this experience! You have to go there if you not been there before. Thank you Smuggler Jacks! read more