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    SoCal Stuttgart

    3.7 (3 reviews)
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    Mazda of Valencia - My mom and her car

    Mazda of Valencia

    (185 reviews)

    Overall, I had quite a memorable experience at this dealership. Not only did they accommodate my…read more2-hour, $150 Uber ride there, but they also graciously gave me their time and effort over the course of 10 hours on top of a great deal. Embarrassingly enough, while I was on my way there, I realized that I was actually purchasing the manual version of the GR86 Premium I had been searching for over the past several weeks. Up until that moment, I had only ever driven automatic cars and was specifically searching for an automatic GR86 Premium. Not only did they beat every written offer I had received, but they also allowed me to complete a pre-purchase inspection, taught me how to drive manual, and even had their wonderful porter drive me home afterward. I wish I could give 5/5 stars, but unfortunately, they fell short on their promise to remove the black tar(?) stuck to the back of my car before we drove off. I'd especially like to recognize the people below who helped me throughout the experience: Cody - Not only did he continue teaching me how to drive manual, but he also drove me home for 2 hours from 10 PM-12 AM! He is one of the most genuine and kind people I've ever had the pleasure of meeting. Kelly - The definition of personable. She not only taught me how to drive manual, but also taught me a lot about myself. I wish she were my aunt. Ashley - The salesperson assigned to me. She was communicative and transparent throughout the entire process. Mr. C - His enthusiasm truly shined through. His service is impeccable. Chris - Competitively beat my written offers with a smile on his face. Mike - Explained every single detail about finances and the world of manual sports cars. Really fun to talk to! A dream experience for my dream car!

    Mazda of Valencia: great cars, theatrical sales pitch, and a customer service department that…read moreapparently ceases to exist the moment your signature dries. Before you buy, you're promised the moon -- add-ons, this thrown in, that thrown in, every feel-good line in the playbook to get you to sign. After you buy, you find out the moon was never actually for sale. The promises evaporate, the calls stop, and you're filed somewhere between "yesterday's trash" and "problem we hope goes away." I left messages. Multiple. With sales, with customer service, every time with a callback number. The response was a masterclass in silence -- zero, zilch, nothing. The only way to get anyone to follow through on what they promised is to become so persistently annoying that doing the job is finally less effort than continuing to ignore you. That's not customer service. That's a war of attrition, and you're expected to win it just to get what you were already promised. The one exception, and the only reason this isn't a one-star review, is John Firo. He's the only person at that dealership who called back, who handled the issue, and who seemed to understand that "after the sale" is still part of the job. Everyone else treats it as someone else's problem. Bottom line: good inventory, high-pressure sales talk that's all performance, and a follow-through rate that rounds down to zero -- unless John Firo happens to be the one picking up the phone.

    Magic GMC - New 2026 GMC Denali EV

    Magic GMC

    (11 reviews)

    I had the transmission shutter problem common to 8 speed transmissions. My local Chevy dealer was…read moreunable to offer me a quote and claimed the knew nothing about the transmission shutter problem even when I showed them the Technical Service Bulletin. No other local transmission shops could help either Luckily when I called Magic GMC I got connected to Cisco who knew exactly what to do, gave me a quote and accommodated my have my truck getting dropped off in the evening and he had Martin start work in the morning They were both very helpful as I had a few extra questions. Martin even took the time to mark the bolts he torqued. A practice I have not seen in years I am extremely thankful to them for great communication and the ability to do the job in a timely manner. The shop rate here is quite expensive but I'm okay with paying a premium knowing they did the job right

    I'll be honest!!!…read more 3-Star Review I am somewhat happy with the vehicle I purchased/leased, but my overall experience with GMC in Santa Clarita/Valencia was disappointing. The pricing did not feel very competitive, and after being placed on hold for an extended period of time, the final price increased significantly due to changing corporate deals, incentives, and other factors. That was frustrating and left me feeling like the process could have been handled with more transparency. The biggest issue for me was communication, follow-through, and customer service. There were multiple times where I felt I had to chase answers, and even then, there always seemed to be some kind of excuse or lack of clear follow-up. In today's world, with modern technology and communication tools, I expected a much smoother and more professional experience. While I understand the dealership does not build the vehicles, they do represent the brand, sell the vehicles, and manage the customer relationship. That part of the experience matters. Unfortunately, it felt like once the sale was the focus, the relationship became more transactional than genuine. I am giving three stars because I do like the vehicle, but the dealership experience itself needs improvement. Hopefully management reads this and takes the feedback seriously, because better communication, transparency, and customer care would make a big difference.

    SoCal Stuttgart - usedcardealers - Updated July 2026

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