One of the iconic hotels in the world! Moved rooms thank you E**** B! Loved breakfast in the…read morenewly reopened Bengal Room. During Christmas week it was refreshing to have such rich hot cocoa in the lobby during the afternoons. The worst thing though was a very large powerful English mastiff which came out of their room near the elevators on the second floor and began barking ferociously. Frankly, dogs shouldn't be allowed if this place is upscale. Overall, loved the Victorian spirit of this iconic hotel.

I'm really curious what the other good reviews are about because the two times we've stayed here…read moreit's been a pretty nightmarish experience for the most part. I will say however the location is excellent for walkability, exterior is gorgeous and the stunning colorful tulips in the spring are a highlight for anyone stopping by. Very slow/painful check in process, rooms were not ready over after supposed check in time, long wait times for breakfast at The Bengal etc. The ONLY silver lining in our experience was the wonderful hotel manager who saved the day and truly made sure we were well taken care of this second time around when things went wrong - if not for him, we would've written this hotel off completely. We do like the pool and hot tub, the Le Labo amenities and the Harbor View rooms are great for the view. Skip the Willow stream spa- the services were mediocre at best and the mineral pool was totally lukewarm; even the hot tub in the general pool area was better. Best part about the spa was the snack area with the yummy PB oat brownie bites and iced lavender + butterfly pea infused water! That said, it's definitely still a hotel with "old bones" despite the recent remodel and it shows when it gets very noisy with street traffic and buskers on the weekend, even at night. Sound insulation in the hallway is next to non-existent so you will inevitably hear the drunk Bachelorette party girls making their way down the corridor to their rooms late at night, and screaming kids in the daytime. Something to consider if noise is something that you care about during vacation. Other than historic charm and solid breakfasts at The Bengal, I'm not sure what else the hotel has going for it unless you spend a fortune on the Gold experience perhaps!

Abigail's Hotel is just so nice! Their extraordinary hospitality began with a phone call we made a…read morefew months before our trip (which was answered by a real and knowledgeable person). I wanted to gut-check our plan to take the ferry from Seattle, use Uber to get to their hotel (and could we please leave our luggage up front since we'd arrive before check in? - to which the answer was, "of course you can!"), and then use Uber all around town. The very pleasant woman I spoke with (those months before arriving) assured me that our plan should work splendidly, and they looked forward to having us. Upon arrival, we were greeted by two of the nicest front desk people, who took our luggage for storage, then found our room had indeed been cleaned as early as possible and was in fact ready for us for early check in immediately! The property itself is reminiscent of a period of taste and attention to detail that seldom exists any more. Our room was beautiful: spacious, with two separate bathroom sinks and a separate jetted tub and walk-in shower, plus a small sitting area and plenty of space! So nicely appointed with everything in its place, and everything working. The entire lobby and library/lounge area was also beautifully appointed, and so homey and inviting. And breakfast - included with the room - was elaborate and scrumptious. Each day features both sweet and savory options; for example, pancakes, or eggs and bacon. My wife and I got one of each and shared them. It was all delectable. And each day's menu, specially prepared and printed for that day, includes a weather forecast for the day - even with temperatures in both Celsius and Fahrenheit! We had such a wonderful stay that we hated to leave. We'd look forward to visiting Victoria again and would definitely choose Abigail's hotel again!!

Our visit to Vancouver Island included 4 nights at this marvelous B&B styled hotel. With a long…read morehistory, the current owners made this into a great place to stay with modern conveniences without losing the old-style touches. The Library was a great quiet location, the room (Opal room) was comfortable, large, and provided greaat views out the many windows of the trees around the building. We particuly enjoyed breakfasts offered. Different each day, the quality was excellent as was fresh brewed coffee. Given the number of guests and limited dining room space for tables, the hotel requested us to pick a timeframe to dine so that the pace for table availabilty and meals were manageable. We chose 8:30A and we arrived each day with 10 minutes of that time. Worked great to get a table without feeling rushed or the food delayed in arriving! And each afternoon the chef put out a nice spread of meats/cheeses sometime, and homemade soup other times. All in all a great experience!

We stayed at the Grand Pacific because it's conveniently located across the street from the Clipper…read moreFerry. The bell hop was able to check-in our luggage early while we toured the town so that was a plus. It's also situated right in the heart of downtown, next to the Parliament Building, so everything was within walking distance. In terms of the hotel itself, it's a little dated. Rooms were out of the Victorian era and not really modern so if that's your thing, then you're at the right spot.

Really nice experience at this hotel. Amazing location - directly across the street from the…read moreClipper. Really nice staff - they were able to check us in earlier than we thought and went out of their way to be discreet about a surprise wine and chocolates plate I bought for our anniversary. Lovely view - every room has a balcony and ours had a peekaboo view of the water. And we had the best night's sleep I think I have ever had in a hotel bed. The hotel is a bit older and more dated than some other hotels around, but it's got character and fun quirks. I would definitely stay again.

Excellent, so friendly, clean, restaurant in 18 floor fantastic food, reasonable price, world class…read moreviews, defiantly will be back

This hotel is beautiful. It's decorated beautifully especially Christmas time. The hotel staff were…read morevery helpful and friendly. I always love when a hotel accommodate for early check-in and that you can leave your luggage with them after check-out if you're not leaving the area just yet. The rooms could be a little more spacious but it's manageable. I say no more than 3/4 people in a double bed. Two comfortably. The bathroom is a little tight as well, no more than one person at a time. There are two restaurants in the hotel. One is located on the 18th floor. And yes we did check it out. The food is good but you'll have to see the separate review for that :). We only stayed for one night as our time was limited. But I'd come back here again. It's walking distance to coffee shops, restaurants, and local business shopping. Overall the experience was great.

I stayed one night at the Magnolia. My first ever stay at any Magnolia. I thoroughly enjoyed it. It…read morewas actually better than a similar star hotel I stayed at recently. This Magnolia is conveniently located within a very short walking distance to Victoria Harbor. It's also within walking distance to many tourist attractions, shops and restaurants. My room was very cozy. Loved using the Nespresso coffee maker. They make a great cup of coffee. I slept so well too. Nothing like sleeping on a bed at this quality or star hotel. Overall, I felt it was worth the money. They also allowed me to drop my bags at the coat check room for an hour until I had to check in for my seaplane ride back to Vancouver Harbor. I plan on returning to Victoria and will strongly consider staying at this hotel again.

We stayed at the Magnolia for 5 nights. We usually stay in air b n bs when we travel, but we wanted…read moresomeplace special for our 25th anniversary and The Magnolia did not disappoint! We had a corner room on the 6th floor with a little bit of a view of the harbor and downtown. Our room was clean, beautiful, and cozy. We loved the fireplace, the tub (with local bath products!) and the view, in particular. The staff were so helpful and kind and our room was cleaned each day with a turndown service and chocolates as well. It was the perfect anniversary experience. Thank you!

After seeing some of the reviews here I wish I'd taken some photos of our room. I don't think it…read morewas updated that recently but nonetheless, it was quite nice and spacious. We also saw our friends' room which was also very nice. I'll start with the only real con worth mentioning, which is that this property is about a 10-20 minute walk from town (depending on your destination). It's a lovely flat walk along the water. The trade off is a really lovely water-front location. But, it's something to consider. We had a lovely stay at the Inn at Laurel point. The hotel is situated right on a little peninsula so the views from everywhere are wonderful. You are right on a lovely walking path right on the water and you can watch the ferries, water taxies, sea planes and other harbor traffic right from your room. We found the beds comfy and the property was silent. We kept fairly irregular hours but even when we kept our do not disturb sign up until the mid afternoon, someone still stopped by to tidy up and make the bed. Service everywhere was on point. I will review the restaurants separately but wanted to mention that they do excellent in-house pastries and the restaurant is great. Make a point to hit both the coffee shop and the restaurant during yours stay.

Amazing architecture! Clean friendly service! This is our go to inn when we are visiting! We love…read morethe marble bathrooms and soaking tubs!

Perfectly walkable from the Lower Johnson, Chinatown, Fan Tan Alley, Parliament House, Government…read moreStreet, this hotel gives you just the right space from the city bustle and an incredible view from the opposite side of the marina with the added advantage of multiple view points across the Songhees Park. The view of the Parliament House in the night across the water is even more mesmerizing. The in-hotel restaurant Lure is very nice and stays open until late to accomodate those late night crazy discussions that can only happen when they happen. Staff is kind and courteous. As a Marriott member, we were able to enjoy the Lounge for breakfast during our stay and their continental spread was of a much higher quality than most places. Freshly basked muffins of healthy variety like cherries and carrots really made my five-year old very happy. The scrambled eggs were a notch higher with some really good cheese blended in and seasoned perfectly. Lastly, the sourdough bread they serve was very tasty - must be local. And with the weather warmed up, you can really enjoy the breakfast on their outdoor patio facing the marina - was one of the highlights moments of our stay, especially since we couldn't get a room that faced the marina this time! Definitely a great option - we wil be back!

A luxury hotel experience, vast property with a viewing balcony area perfect for viewing the port…read more Three people had space to sprawl out with a weekend's worth of luggage. It is a conference center equipped for multiple congruent sessions. An gym is located near a heated indoor pool. Although the chlorine smell is almost unbearable. Starbucks coffee is served on site. The staff was beyond cordial and made arrangements to store our luggage when we arrived earlier than expected. We were able to walk across a rather scenic bridge to nearby China Town, an Irish pub strip and a shopping mall.

Very nice property located in the middle of downtown…read more Room has huge, clean and well appointed. Fitness center was also large and had plenty of equipment. Breakfast choices were great and the staff in the restaurant were all very friendly.

This is the downtown location, which is perfect as it's 5 minutes if that walk to the wharf, and…read moremost tour buses like Malabar shuttle is right around the corner, Butchart Gardens bus is same leaving from the front of the Empress which is before the wharf. Plenty of easy walking distance to restaurants, Chinatown. Rooms is nice, the only issue is the elevators extremely slow and they only have three with one down. With that said I would return as there's no need for a vehicle in this area

I am a Marriott Titanium Elite member and have stayed at many Marriott properties, but this was one…read moreof the most uncomfortable and intrusive experiences I've had. Despite having a Do Not Disturb sign clearly displayed, hotel staff entered my room without my consent, later explaining that it was a "wellness check" required when a room has not received housekeeping service for three consecutive days. However, no attempt was made to call my phone, leave a voicemail, or contact me in any way before entering. In an era where every guest provides a phone number at check-in, this should have been the first and most basic step. Entering a guest's room while Do Not Disturb is displayed is a serious violation of privacy. Additionally, I had requested and received towels directly the day before, and I had declined housekeeping at check-in, which contradicts the claim that my room had not been serviced for three days. To make matters more confusing, management later focused their response on the presence of my service dog, asking me to confirm if I was traveling with a dog. However, my dog was present with me at check-in, so it is unclear why this suddenly became a concern or why it was brought up after the unauthorized entry. What was most disappointing was the response from Danielle Powell, Director of Operations, who repeatedly justified the situation rather than offering a sincere apology for the intrusion. The tone of the communication felt confrontational rather than customer-focused. Overall, this hotel is a very poor representation of the Marriott brand. Privacy and respect are fundamental expectations when staying at a hotel -- especially when a Do Not Disturb sign is clearly displayed. Unfortunately, that basic expectation was not respected here.

I did an overnight stay with my family last Monday. We paid for an off-season price and were…read moregrateful to stay at this hotel. Most importantly the location was great. Everything was close to this area. There was a restaurant inside the hotel as well as a pub within walking distance. I never heard of any noise throughout the stay. It was pretty quiet since we stayed at penthouse. View was fantastic. Bed was comfortable and cozy. Gym and swimming pool are was quiet. I got to use gym and swimming pool whenever convenient. Although didn't experience any issues, breakfast was not complimentary. Aside from that everything was good!

The location is great, it is a walking distance from the harbour and surroundings. The diner is too…read moresmall, we have to wait for a table for our breakfast. Customer Service is fine. The reason I gave them a 2 star is we upgrade to the side of the harbour to have that view, hold and behold it is all trees to view . They should not call it harbour view!!! Another suggestion install air conditioning for summer

We had a very pleasant stay with Best Western. The beds were comfy, there was a small kitchen with…read morea small Mid size refrigerator/freezer, stove, pots, utensils. Only 2 items were bothersome which were the chairs were terribly worn in dining area and the carpet has a huge bulge in the middle of the room and need to be stretched flat. The staff were nice and helpful. Breakfast was decent.