Wow, how far Domaine Carneros has fallen is truly sad…read more
I have been coming here since childhood (with about at 15 year break for obvious reasons). In the 90s and early 00s they allowed well-behaved kids, and I remember being enchanted by the sheep cutouts, the pate and cheese, and the beautiful fountain. We eventually stopped being brought around, but my parents stayed members for decades.
When I returned as an adult as guests on my parent's membership, the visits were wonderful. Servers were warm, the wine was phenomenal, the view stunning, and the food always great. After years of joining my parents, I finally became a member myself.
Since then, visits with my husband have been inconsistent. To be clear, WE are consistent- we dress well, behave respectfully, never overindulge, and tip generously. Most of the time service is attentive, we taste everything, order plenty of food, and buy lots of wine to take home. Friends have even joined because they loved the experience. But about a third of the time service feels strict, stingy, and inattentive, and I cannot understand why our treatment differs so much from my parents, even with the same servers. But, we came back again and again, because MOST off the time it's a dream.
This past weekend, however, may cost them two memberships. We visited with two couples, one already a member and one interested in joining. We were dressed well, respectful, and ordered plenty of food. After asking for a couple more tastes to go with our next round, we were told there was a limit of four pours. When the server returned (I had asked for some time to reconsider the tastes if we were limited), she said three. Everyone agreed we were told four the first time. If this is a new policy, why did it change within minutes? Why weren't we informed the first time we asked to try something else?
Service declined from there. No checking on shade, slow follow ups when we asked for additional accoutrements, and no water top offs unless we asked. We were absolutely mortified that our good friends we had invited had this as their first experience, after us spending years telling them about how magical it generally is here.
We ended our visit early and spent our money at Iron Horse Vineyards, where we enjoyed hours of great wine and a beautiful view without being cut off. One of the couples actually ended up joining their wine club based on the stark differences. Domaine Carneros lost an additional membership, hundreds in purchases, and may lose two dedicated members. All it would have taken was a few more ounces and a little more time.
When we visit wineries where we hold memberships, we expect to be treated as valued guests and to enjoy tasting as much of the menu as we can until we are finished. Little gifts sent to us on our membership anniversaries are cute, but where is that same sentiment when we're there in person? That doesn't seem like too much to ask for other wineries. I keep giving Domaine Carneros chances though, as I have so many amazing memories here.
My parents were shocked when I told them. They had just visited and had the experience they have enjoyed for decades. So why didn't we?
We now have to decide if keeping this membership is worth it. The wine is excellent and the views impeccable, but I am not sure I want to support a place that so clearly chooses who gets better treatment.