Had a good experience with John and his tow truck service. John was friendly and easy to communicate with, which I really appreciated. Rito, the driver, was also great--on time, professional, and kept me updated throughout the tow. Overall, the process was smooth and stress-free. I'd definitely recommend them if you need reliable tow service. read more

DO NOT USE!!! BAIT AND SWITCH PRICES!!! Driver canceled the day of the scheduled pickup and then, they more than doubled the price. They say it can change due to circumstances; however, what they do is wait till the last minute, cancel drivers then change the price in the contract. Then they ask if you want to cancel, DO NOT UNDER ANY CIRCUMSTANCES SAY YES, OR RESPOND TO ANY TEXT MESSAGES. They will charge you a 200.00 cancelation fee and claim that it was you, not them who canceled and broke the contract. Punitive cancelation fees. Shady business practices. I would pick literally ANY other transportation company. read more

Mateo was so helpful and had excellent communication with me the whole time. He even followed up with me to see that everything was perfect after the delivery. I will be reaching out to him again if I ever need anything transported. read more

BEWARE They were real nice when making arrangements but on the day of transport when the car is ready for them to pick up, they call to say that they were not able to find a driver for the quoted price. Then upon delivery I found out from the driver that his price was not charged. So they additional 100.00 was for Sonic Transport. BEWARE read more

Great reliable service. Picked up and Delivery on time . Great communication, great customer service. I would definitely recommend and use sonic transportation again. read more

Lousy company. Did not pick my car up when promised on 3 different occasions. No communication or calls returned.

I almost shipped with this company. Luckily, i saw the red flags when they kept changing the prices then became extremely rude and called me a "clown" because i didnt want to pay $875 when i was quoted $500, Then told me they would make sure that no other car shipping company would transport my car. HORRIBLE! BEWARE of this broker/company! read more

My experience shipping a vehicle through this company was great! It was very easy and Jasmine was very responsive and helpful. The vehicle arrived at its destination just fine and everything with the driver went smoothly. Oder ID 19990391 read more

Avoid Sonic. They assigned a driver who arrived a day late with contradictory excuses. Most importantly, the driver arrived in a different truck than the one listed on the insurance certificate provided. The truck they actually used only had 'Personal' insurance, which does not cover commercial transport. Sonic refused to refund my deposit even though they failed to provide a properly insured carrier. They prioritized their fee over the safety of my vehicle. Proceed with extreme caution. read more

Worst ever! Sent in my quote request stating that I DID have items in the car and got my quote which was 675. The morning of pickup I get a call stating it was now 1050. Upon taking the car to meet the driver I'm told it will be 200 more. I inform the broker that I'm not paying the new amount, he speaks to the driver, driver comes back and says everything is ok and puts the car on the truck. As driver is approaching drop off he informs mt daughter of what's due and SHAZAM!! The 200 bucks is back on and I either pay it or the car stays on the truck. This is a college student, mind you. Well played Sonic, you got your money after all after terrifying a sweet young girl. Can you say extortion?? Bottom line, don't fall for the bait and switch. I did twice read more

Pros: the vehicle arrived on time and undamaged Cons: the price was double what they quoted, they were four hours late for pickup and they misrepresent themselves as a shipper, when they're actually just a broker. Here's how this works: Fortunately, I had read other reviews in advance, so I was prepared. All this company does is broker. To get your business, they're going to quote you an extremely competitive price, and promise to "confirm the pickup details" a day or two before your scheduled pickup. When they do actually contact you, they'll tell you they couldn't find a driver for the price they quoted. You will protest, saying that's not the price they quoted you, and they will then inform you that they are actually just a broker and they posted your shipment to their suppliers and (shockingly) no one took them up for it. It's now too late for you to find an alternative, so you agree to it. They will tell you a time they plan to arrive the next day. That time will come and go. They will then tell you there is a delay and it will be a two or three hour wait. At the end of that window, you will reach out again and they will tell you they are just now heading your way and it will be another hour. When you tell them how unprofessional this opaque pricing and scheduling is, they will inform you that "this is the shipping industry" and this is how it works. You will want to chew them out, but you're afraid to, because they're about to take your expensive car, and you don't want them to screw you over further. You'd like to find an alternative, but it's too late, so you're held hostage to their foolishness. You will end this saga shocked that they would actually ask you to leave a review, knowing what a bad experience you had, but you will decide the least you can do is leave an honest one so no one else makes the same mistake. After all, you get what you pay for. read more

I would give my rep, Jasmine, 4 stars but the overall experience was a 3. The agreed price was set then the driver cancelled, which I understood, but the price then increased 30% at the last minute. Back to Jasmine...she was responsive over text msgs and she kept her word and found a driver within the tight timeline that I had to ship the vehicle. I would recommend working with Jasmine. My order ID 21915242. read more

Very disappointing experience. They never assigned a carrier, and I had to keep calling myself just to get updates. On top of that, the price kept changing from $750 to $1,000-$1,200, then $1,500, and finally $1,700. The last time, they said they would call me back, and they never did. When I canceled because of the poor communication and constant price changes, they still charged me a $200 cancellation fee. Companies should be more empathetic when it comes to people's money, especially when no carrier was assigned and no service was completed. I would not recommend this company. read more

TRYING TO SHIP A CAR OUT OF HAWAII... STAY AWAY FROM THIS COMPANY!! We've been dealing with them for weeks now.. They charged us $930 to make a booking.. which is FREE if you call Matson or Pasha direct. They won't respond to emails. Their response on yelp is "smoke and mirrors" .. I'm still waiting for a response even after sending them the documents they required. read more

Spoke to Stefan over the phone, he answered my phone call and answered all my questions. One of the drivers fished me out of California and took my vehicle home to Nevada. read more

Sonic Auto Transport was an absolute nightmare to deal with. They bait you with a low quote, then jack the price up over 200%, claiming it's the only way to get your car shipped. Even after paying more than double the original quote, my vehicle was still delayed by 10 days. To make it worse, they tried to pacify me with a $50 "discount", which is insulting given the massive price increase--and that discount wasn't even properly applied. I paid dramatically more for a service that was late, unreliable, and poorly managed. This company shows zero accountability, terrible communication, and clearly prioritizes extracting more money over honoring agreements. Do not trust the initial quote. Do not expect timely delivery. I would never recommend Sonic Auto Transport to anyone. read more

I used Sonic Auto to transport my dad's car from CA to TX. There was a hiccup in communication between me, Sonic and the hauler, but everyone was very easy to work with. The hauler was ready to take the car a day sooner than discussed, making the delivery date a day sooner. This was an issue since I would not be in town for the car's arrival, but we worked out a different delivery arrangement. Everything worked out in the end, and I was very appreciative of the ease of communication and customer service. read more

I highly recommend Sonic Auto Transportation. My vehicle was picked up and delivered promptly, exactly as scheduled. The customer service team was professional, patient, and courteous throughout the entire process. They made the experience smooth and stress-free. Albert Bryant was a pleasure to work with. read more

Not good and corrupt. I booked a transport in April 25 for a Aug 25 delivery. I received periodic confirmations but then nothing the week prior to pickup. Then the date (Sunday) of the pickup came and went. No one called texted or returned mine. Tuesday I finally got a call back. They said they found a carrier but the cost is now 3X. They had me over a barrel so had to proceed. Terrible experience. I just hope this warns others to avoid this company! read more

Mateo Richardson was so helpful in getting a driver to deliver my car quickly and safely. He is great with communication and following up. Thank you again Mateo ! read more

Eli Novak was one of the best broker of SONIC AUTO Transport, very well coordinated, polite and courteous my 2 cars were transported from CA to SATX right on time, no issues at all, the driver was very pleasant too. Highly recommended. EMS read more

They lie and cheat. They stole $410 from me!!! Promised pick up on two different days but the driver didn't show up but Sonic still charged my credit card $410. Stay away from them. read more

they offered a great price, $850, but when I told Harry that I would not fall for a bait and switch tactic he assured me that that doesn't happen. the contract that Harry and I signed was one page. I sent it back requesting in writing that the price would not change even if the driver broke down. They refused to give me that in writing. as I said what I read and signed was 1 page. The shipping report that came after I signed included legaleze that only protected the company, and even said the price may change. It also said that if prices change and I cancel that I had to pay a $200 fee. When the day of transport came, the drivers other transporta backed out and his brakes were messed up. But he offered to continue the transport for $1900. I reminded the driver and Harry both that we had a contract for $850. They didn't care and every day for over a week told me that the best anyone would do was $1800. I told them that I would be happy to continue the contract that we signed for the $850. After the contract expired I had to go drive it back myself. I still had the $850 but also 2 days of driving. Do not use Sonic. read more

Updated 10/20/25 - In response to Sonic's response, where & when was I told the carrier wasn't able to get to my vehicle that day? Please provide that proof because it's not in the texts, nobody ever responded to my phone call or two emails. Still waiting on a manager to contact me. More lies. Again, DO NOT TRUST THIS COMPANY! There are TONS of brokers out there. Pick another one or you'll be lied to and it will cost you more money. Also, if you see this review, you now know what questions to ask other brokers. I'll go write a positive review for the transportation company because they were great! Terrible! My husband needed his company vehicle transported from NJ to NY immediately (same day). Tyler Ross was my rep and I signed a contract for same day pick up at $300. Around 5:30pm, I was contacted by Tyler letting me know he found a company to pick up the car. I was not even aware that Sonic was not the one transporting the vehicle. At this time, I was told the price was $500; $100 to Sonic & $400 to the driver. I argued this because I already signed a contract at $300. I then received the attached text indicating he "forgot to mention" the pricing difference. This was unacceptable. I asked for Sonic's fee to be waived, that was denied. At this point, I did not have a choice but to pay the $500 because it was now 6pm and the car was unattended in a parking lot with the keys in it in a different state. The car needed to be picked up ASAP. I continued with the transaction. I was then told I had to pay $150 right then via credit card which I did. After that transaction was completed I was informed I had to pay the driver $350 cash at arrival. I asked for the driver's info. When provided the driver's info I reached out to him to find out the details of pickup & delivery. The driver told me he would not be picking the vehicle up until the following morning after 8am! What! Tyler had lied to me through the entire day. The driver was very nice & got the vehicle to us with no issues & payment was as expected, $350. The driver even told me to never trust the companies because they always lie. He does not work for Sonic, he is outsourced. I do not recommend using Sonic. I followed up with an email asking to speak with a manager twice with no response. They will be hearing from someone soon. read more

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My experience was great after a couple minor setbacks everything worked out well. My vehicle was delivered on time and in the same condition as when it left. Robin Vasquez did an excellent job and I would use again. read more

My Sonic Auto Transportation Agent Christian Wooods, was very personable and treated me like a person. Any concerns that I had, he was able to help with them. This industry is brutal; however, his service was the better half. For those leaving negative feedback, please understand it isn't really the company. It is the drivers who put a black eye on it.I would highly recommend. read more

I chose this company--Sonic Auto Transportation, located in Costa Mesa, California--because it had a good reputation online, which, in reality, it does not deserve. I had a terrible experience with this transport firm--one I would go so far as to call fraudulent. Initially, they drew up a contract for $1,100 to transport a car from Texas to California; however, they later hiked the price to $2,850 once the car was already loaded onto their transport truck, using the excuse that their own trucks were inoperable and they had to hire a third party. They failed to honor the original contract; furthermore, they missed both the scheduled pickup date and the scheduled delivery date for the car. To make matters worse, they cancelled their contract with the actual carrier, which meant the truck driver had no idea where to deliver the vehicle. I felt compelled to leave this review so that others considering their services do not fall victim to the deceptive practices of this auto transport company. read more

Cameron Is The best person to work with. he's very attentive and very helpful. everything was scheduled according to plan and everything was worked so smooth read more

Run for the hills. By far the worst and very crooked. Lo ball quote then they raise the fee days before your car gets picked up. This business needs to be regulated. -10 if negative replies were allowed. Be warned. Check their reviews before using. read more

Albert helped me ship my Tacoma from Orange County, CA to Prescott, AZ. Tough route but Albert got it done for an amazing price. Perfect transaction and glad he was persistent in finding me the carrier that would come out of their way. Thanks Albert for the great service. read more

I highly recommend them. I talked to John and the next day he made sure my car was delivered without any issues

I highly advise everyone to not use this company. They bait and switched customers. I was quoted $800 and then on day of pick up they added another 300 bucks onto the charge due to the fact it was the day of pick up. and I had a flight, I had to just agree to the price increase . Now to the drop off date. I told them that I need it on the third or the fourth. They agreed then they said it would actually be on the sixth or seventh. I am extremely pissed off. I need my car before the weekend like was like it was promised if I knew they were gonna do that I wouldn't have used them. I've used other companies in the past. I never had these issues. I even told him I would come pick it up from the driver because it was only a few hours away, but they said no. I said because of these issues they should lower the cost. They said absolutely not. I've been trying to get in touch with the manager to talk but no help. I really just want my car at this point. I'm super frustrated. I went on Reddit and saw other reviews from other customers and they've dealt with the same situation, please avoid this company with all costs Also the fact that multiple people have this to say about a company says a lot!!!! Do not spend your hard earned read more

The driver who supposed to pick up my car, was not able to get my car due some circumstances beyond his control. I called Jasmine and she quickły found me another driver, so my car can be shipped according to my request. Thank you, Jasmine for your help. Unfortunately the price was higher than the first choice. Thanks again my car was shipped and got safely to the destination. Thanks Jasmin. Order ID 21838224 read more

Terrible service, took my deposit and never showed up. No contact after taking my money, would not recommend.

Sonic is a dishonest company. Order # 21734910 We initially agreed on a $900 fee to ship my car from Florida to California. However, just one day before pickup, Sonic suddenly increased the price to $2,350. When I called back, the price was then lowered to $1,200. I decided to use another shipping company instead, but Sonic threatened to charge me a $200 cancellation fee. Later, I discovered they had already charged $100 to my credit card without my authorization. I will be disputing this charge with my credit card company. This entire experience was extremely stressful and unprofessional. Sonic's strategy appears to be bait-and-switch: they lure customers in with a low quote, then claim at the last minute that they cannot find a driver for that price. By that time, many customers feel pressured to accept a much higher rate because it's too late to arrange another shipper. I will never do business with them again and strongly advise others to avoid this company. read more

Jasmine was very efficient and kept me well informed on all aspects during the shipping process. She was very timely and notified me of unforeseen changes as they occured. She had a very can do attitude during the process of pickup all the way to delivery. Excellent performance! read more

The transportation was easy, convenient, and very quick delivery. I have no complaints and would recommend. A++++++ Easy communication read more

Literally the worst people you can ever involve yourself with. I was getting two of my vehicles shipped from NY to TX and was getting the run around. They will do a bait and switch on you and the woman I unfortunately had to deal with, Grace, was not effectively communicating or explaining the process to me and they have the call logs to confirm that. Don't waste your time with them. Edit: "As per your records", you have nothing because when everything became an issue, I was told that you guys would listen to the recordings from the numerous calls and send a recording of Grace explaining everything. I never got said recording because she never explained anything or communicated effectively lol read more

I had a very frustrating experience with Sonic Auto Transportation and would not recommend their services. I hired them to transport my golf cart from Indio, CA to Springfield, OH. We agreed on a price and pickup date, but on the day of pickup the driver texted me that his ABS system went out and he had to cancel. When I called Sonic to reschedule, I was told the price was now $500 higher -- which felt like a bait-and-switch. A week later, they called and said they would honor the original price, so we tried again. The day before pickup, they insisted on a 3 PM pickup window. Since we were driving from Los Angeles to Indio, I explained that was difficult but we rearranged our entire schedule to make it work. My husband even left work mid-morning to be there by 3 PM. At 4 PM, I got a call from a completely different company (never disclosed by Sonic) saying the driver was stuck in traffic and wouldn't arrive until 8 PM. This entire process was stressful, poorly managed, and a huge waste of our time. If you want reliable service and honest communication, I would recommend looking elsewhere. read more

Terrible experience. Negotiated and agreed to a price. On Day of Pick up, Sonic informed the price would increase by $ 500.00. This was the classic bait and switch. Very unprofessional. Terrible treatment. Would not recommend this company to move a Match box Car. read more