Sonic Burger doesn't have bad customer service they have absolutely no customer service. I sat for fifteen minutes pressing the button to pick up a Door Dash delivery and never got any response. I requested Door Dash not to send me to this location ever again. read more

Wrong items recieved. Very dissapointed and store will not pick up the phone - i have called three times now. read more

Sonic Drive-In - Receipt showing what should be in the order. - Burgers Near Me - Grants Pass, Oregon

I generally love Sonic, of course thats the Sonic in Reno Nevada. The Sonic in Grants Pass Oregon is on my list to never go back. I ordered the #2, a double with cheese and jalapeños. No not the smash burger. The burger seemed small, but that could be from the thing being smashed flat and missing tomatoes and only 4 jalapeños. The tater tots were completely cold. read more

The food was very good and worth the valued price. We had to wait longer than we normally do, the girl apologized when she brought our order and told us they only had one cook that day. It wasn't a big deal for us to wait. read more

Extremely unprofessional. I gave $5.75 for a $3.69 order, and the cashier handed me 6 cents. I had to double-check my receipt to prove he owed me $2, and only then did he awkwardly pull the money out of his own wallet. Seriously? This is basic math and basic customer service--completely unacceptable. read more

Disgusting! The outside tables and concrete are covered in bird feces. The pictures don't begin to show it. There is an area by the door that the feces have been built up and the employees walk through it every time the walk in. It is obvious that this has been this way for a long time. Even if it happened minutes before I saw it how is it possible that no one is doing anything about it? The funny part is that as I was taking these pictures an employee came out and took pictures of me! read more

Sonic Drive-In - Feces on the table - Burgers Near Me - Grants Pass, Oregon

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I got a milkshake Oreo and it not full bad people bad sonic and is not busy sonic so what the heck going on with sonic read more

Sonic Drive-In - Milkshake Oreo - Burgers Near Me - Grants Pass, Oregon

I don't know why I torture myself by going here when I'm in town. There isn't one close to where I live and getting Sonic once a year, is a must. I don't order much, and my order isn't difficult, but for some reason the staff can NEVER get it right. This past Saturday, I only went for a Cherry Limeade through the drive-thru. The guy asked me... are you in the drive-thru or sitting down here?, I said, drive-thru. Drove up and waited 5 mins only to be asked, "what did you order?". Then waited another 6 mins for my drink. How does a drink take that long?! Did they have to make the ice, limeade and cherries?! read more

The food was horrible and just nasty they got are order wrong and it seemed like the guy we were talking to at the window was a tweaker he couldn't even understand a thing read more

Waited 20 minutes for a slush and a lemonade. The morons running the shop had no urgency whatsoever. Thank goodness we hadn't paid yet since their machine wasn't working. Blow me. read more

Five years ago my wife and I ordered at the restaurant with only one other customer waiting for their order. It took 20 minutes to get our simple order of 2 cheeseburgers & fries. The burgers were terrible, and the fries cold. We swore we would never return, but recently the commercials for their double smash burger gave us hope they may have improved. We decided to try again. We ordered thru their app 2 double smash burgers, order of fries, and onion rings. It stated order would be ready in 10 minutes, which was ok because it would take that long to drive there. Deja Vu... when we arrived there was one car in the lot, and one in the drive thru. We checked in as instructed on our cell phone, and received a message back that server would bring our order out shortly. Both the other cars left so we were there alone as we waited & waited. After 15 minutes my wife pounded on their door & finally a young man stuck his head out & asked if he could help her. We want the order that we have been waiting for. He went back in, grabbed a bag, handed it to my wife & said here you go. When we drove home we were starving & looked forward to our meal. Sadly what we got were 2 double smash burgers that were overloaded with salt, and what little meat there was burnt. Ended up throwing most away. I tried an onion ring, but they were dripping oil, and tasted terrible. Dumped the rest. I wanted to complain to their HQ, but found little hope of finding help as my complaint would probably be lost among all the complaints filed by others. read more

The menu says they have the option of soft pretzel twists, however when i asked, they said no. Chicken strips were overdone and dry, fries were unsalted. The service was good and so was the strawberry lemonade, food sucked. read more

The only good thing was the tater tots. Everything else was undercooked and just tasted horrible no sauce and no chocolate and the chocolate chunk shake. read more

Sonic Drive-In - Burgers Near Me - Grants Pass, Oregon

I bought a few things this afternoon at 4:30 p.m. I went through the drive-in. Nobody was in front of me or behind me during my visit. I ordered a large fry ($3.59), and a large Choc. Shake ($5.99), equalling $9.58. Michael was pleasant on the speaker and when handing me my order. The shake was excellent but the fries were barely warm and pretty stale. Obviously had been sitting there for a while. So just OK (2 Stars). Thank you for your time. read more

The food was not very hot more like Luke warm. The staff was pleasant. Prices are rather high for a fast food restaurant.

The perfect solution to covid-19 right now! Dine in your car or get take out! I grew up in Montana and Seattle where there was no sonic where I am from so this was exciting to have pop up on the map on a road-trip. There is an option to eat in your car right there and have a drive up menu and also an option to drive through like a regular fast food joint. I chose the latter. There were so many choices I was overwhelmed but the one thing I had never seen much on a menu was hot dogs! I ended up getting a Coney Island foot long hot dog and mozzarella sticks with marinara sauce since that's usually not on the menu for regular fast food. I also ordered a strawberry lemonade but it was very difficult to chose between all their crazy amazing options for drinks. Receiving the order was strange as I sat in a drive through line but a guy came to my car even though I was still in a car line and took payment and handed me the food directly. Felt like it could've been a little safer for covid so an improvement there could be made. At least both of us were wearing masks. The food was amazing though and the strawberry lemonade especially was amazing at the right sweetness level and real bits of strawberry in there. Can't wait to go back on another road-trip to try some more drinks! read more

Sonic Drive-In - Burgers Near Me - Grants Pass, Oregon

I wish it was possible to give ZERO stars. Last night was the LAST time I will ever visit this Sonic location or possibly ANY Sonic location. Terrible customer service, and I believe they do NOT follow any health protocols to prevent Covid and might possibly be putting customers in danger of contamination. Read my experience and eat here at your own risk. Last night around 7:30PM I went through the drive-thru to pick up some food. One of the things I ordered was a "medium" chili cheese tots. I received a "small". The guy that handed me my order was wearing a shirt that said "Team Lead" on the sleeve. I pulled the small order of tots out of my bag and said, "this looks like a small...I ordered a medium". His response to me was, and I quote, "the cook gave you a small container but its a medium"....huh? How could a medium item fit in a tiny container for tots? I counted there were about 6 or 7 tots...which if that is a medium how big is a small? 3 tots? I said, "No, thats not right. Show me what a small looks like then, if this is a medium?" He abruptly shuts the window and comes back again arguing that the cook gave me a medium portion in a small container. I have never seen or heard of anything more ridiculous that this! I asked for my money back. He said, the cook will give you another one. I said, fine. He then asks me to return the first one! I said, if you are just going to throw it away, I will keep it. That is absolutely wasteful." He said "No, you need to give it back! I will put it back under the heat lamp for the next customer or the cooks can eat it!!" That is a direct quote. WOW! Shocking. This was a chili cheese tots that comes in a little bowl inside of a baggie, that I had pulled out and inspected, possibly touching with my fingers! So they take food from a car, and put it back for another person to eat? In this time of Covid and supposed better cleaning standards? Shocking! I did return it to him as he insisted or he would not give me my correct sized order. I guess this is how they handle food there????? Not only did the guy wearing a "Team Lead" t-shirt LIE to me about the size of the tots I had paid for, but he possibly gives out contaminated food. I am going to escalate this situation to the corporate office of Sonic. Just absolutely GROSS. Never again will I eat food from here. read more

Drive through was not great. The food was great. Too long waiting in line. The serving crew was friendly. read more

rude extremely rude service. gets drinks wrong, if they can't hear you they just ask what size you want. loud teenagers just being jerks to people honestly read more

i come here for the snacks but i love here cause the people thank you adam your the best and deserve a raise thank goodness for the sonic drinks read more

Sonic Drive-In - Burgers Near Me - Grants Pass, Oregon

Absolutely worthless. Overpriced and disgusting food and utterly incompetent staff. Went thru the drive thru and took 5 minutes to get service and even then couldn't find someone to even pay for my order. Wasted 15 minutes trying to get service for untimely and terrible food and a coke filled with melted ice. Rude and lazy staff. Kick yourself in your own face, it'll be easier and less painful than dealing with this dump read more

Why are they still in business? Twice now I've attempted to go there for dinner however, the first time they were closed HOURS before their stated closing time. Today I attempted to go for dinner however, after pulling in ... I was advised that ONLY THE DRIVE UP WINDOW WAS OPEN!!! SONICS only claim to fame is their crushed ice and car hop service. Nothing about Sonic is special except for the car hop service... and apparently that's no longer available. Shutter your doors, you are now part of Failed Fast food History... and you wont be missed! read more

We just come here for drinks on hot days and fill our tummies with yummy sugar water. We got a large last time since it was something like 35 cents more than medium and it was huge!! Took hours to drink and the flavor stayed till the very end. Not sure how that do that. Oh and there is a happy hour time where the sugar drinks are 50% off. I think it's mid afternoon and we tend to hit it each time. The drive thru was slower than we expected so might park next time. read more

Staff was very nice and polite, however this place doesn't live up to its name sonic. Took a LONG time to get our food. When we finally got it? Warm and incorrect lol read more

Every single time I order a bacon toaster they forget they onion ring! I even ordered an extra onion ring one time & They STILL forgot it ): Even had the SAME thing happen in Medford! It's truly outrageous it was my favorite sandwich Southern Oregon sucks for this lol. read more

I would give a 0 if I could. The service was slow workers were rude and then the order was missing items. Called to complain but every time someone would answer they would not say nothing and hang up. Corporate was no help they wouldn't even compensate the items that were missing and the food I did get was poor quality and cold. read more

After waiting over 30 minutes in the drive thru, I was given cold fries & a cold burger that was so smashed it looked like someone stepped on it. And not one word to apologize for the wait. WORST experience ever. If I could give zero stars, I would. AWFUL read more

Okay, my guilty pleasure is the most incredible fresh lime slushy from Sonic. It's really hot out today...and because I probably shouldn't be outside due to health reasons...I'm going to try to bribe my little sister to bring one home for me after work! The team at the Medford Sonic are always so nice. I haven't had any service less than stellar!! read more

They never stay open and they've got some workers that are extremely rude They need to update their website read more

Famous for cold dead fries. Burgers are good though seems they have a hard time getting the orders right when the menu is so tiny! Come people hot dogs and burgers? You had one job. read more

GREAT TEAM WORK!! The staff today kept us updated when we ordered they handled the chaos with just a small staff. We waited at the BIddle road Sonic with no movement FOREVER and just gave up hope thankfully this Sonic handled the long line with ease. read more

Always closing early, sometimes more than an hour. Even if you call and ask when they're open till, you get here half an hour before and they're already closed. read more

If you want to go to sonic get ready for an over 20 minute wait even if there is just 3 cars in line, not to mention half of the staff have horrible service. and they close when they are not supposed to. I'm just wondering if the manager is the one letting all this happen or the manager some how not knowing of all these problems, this sonic should be completely re staffed and re trained before even considering opening up again. as much as I love food especially from sonic because it takes me back to my childhood I would rather get expensive food with a faster service and better attitude. I hope this answers your questions if you are thinking about going there (if i could give a zero star review I would!) read more

We have a heck of a time with sonic. I food has been horrible lately. Yuck...i have never had food before this way. Make sure u check your food before you leave. read more

I've come here twice and both times I've been asked if I want sauce and I say yes and they put it on the screen AND my receipt and they still don't bring it. So why ask? There is no point. ‍ The Manager at this location needs to talk to the people working here because I just heard the lady next to me press the order button again and tell them they forgot her sons applesauce. read more

Sonic Drive-In - Burgers Near Me - Grants Pass, Oregon

A year later and they still can't get it together. Can't use the app for this store. Not enough employees to keep up with the Sonic Drive-in. Only taking walk up and drive through orders no drive in stalls can be used because of short staffing. I used the walk up and it took 40 minutes from start to finish. They forgot items and a few drinks were not made as ordered. To top it off I was not able to get the special pickle burger advertised on the app because they didn't have all the ingredients. I really enjoyed the food I got but the service was so terrible I decided I'm not going back. I'll try again in a year and really hope this Sonic will get help getting back up to standards. read more

Dont order through door dash they will not refund you your money back for things they charge you for. We added bacon which they sd they would refund since they dont have it. We got charged for non existent bacon. read more

They were slow as all get out. They say they stalls are open and they are not. We got our order at out side stalls and waited more then 45 mins read more

Super slow drive threw. Not busy at all either. The lady at the window was very rude. I was patient and got snapped at for no reason at all. The only reason I didn't ask for a refund was because I had a hungry family and had a long wait. 27 minutes with no cars for 3 hot dogs and one chicken sandwich?? The only thing I can say positive and the only reason this gets stars is because the Chicago foot long is to die for. I recccomend highly if you like hot dogs. The food was great and on point. No mishaps their. Just disgruntled employees and slow service. read more

they charged me for a medium jumbo popcorn chicken but gave me a small instead. the fries were way over salted. the burger was sloppy and had was old. You could barely here the lady through the speaker. read more