Terrible service, terrible food quality. We sat in line for about an hour, and it wasn't because the line was long. At one point almost the entire staff came outside and was walking around the parking lot doing absolutely nothing while the line of cars grew longer. When we did actually get our food everything was cold and the fries and tater tots were incredibly stale, I've never had such stale fries in my life. They took forever at the window and didn't know what they were doing. They forgot to give us our card back until we reminded them and once we got everything we were just glad to leave. To top it all off we got charged for someone else's order in addition to ours. If I could give half a star I would. Never coming back. read more

First and last time i'll get food at this Sonic. Burgers, fries, and onion rings were all over cooked. Fries and onion rings were like jerky! Burgers were hard, dry, and tasteless. To bad for a new restaurant. Doesn't merit more than one star rating. read more

I'm a huge sonic fan but will no longer go. The new Kent location is HORRIBLE!!! They are always out of ice cream and their famous onion rings. The service is rude and very slow. read more

Out of all the Sonics I have been to in Washington, this has been the best one. Stopped in for some slushes after picking up my girlfriend from work. The slushes were actually blended well and had a good amount of every ingredient. The other location in Puyallup is always terrible and the drinks are so runny when you get them. For those of you wanting to great food from a sonic, I find that funny. Their food is not good food, they are known for their drinks/shakes. read more

Forgot the straws and ranch for our order. Food service was fast, however, our food was stale and cold. My drink had too much ice and not much liquid. Service was poor and made rude comments of how much food we ordered. read more

This location in Kent consistently has horrible service. I've made the mistake of not checking my order before I leave only to find out my order is not correct or is missing something. Yesterday I placed an order on line, I pulled into a stall to get my food and the sign said they only have drive thru available. The drive thru line was at least 9 cars deep. The line did go a little faster than I expected because there was a sign taped where you order that said they were only taking cash no credit cards. That took care of a bunch of people that were ahead of me that didn't have cash. They need to have signs telling people before they waste their time in line. I was very excited when they announced Sonic was coming to Kent, but I won't be going back to this location. The one in Renton is a little further away but it will be worth the extra drive. I would give them 0 stars if I could. read more

Service was just ok. I had never tried their burgers so decided I would give them a try. I ordered a kids cheese burger. The patty on my burger was definitely from the day before. It definitely was not fresh like the sign says. It was about as hard as beef jerky. The top bun was ice cold and the cheese was not melted in the slightest. I called and a manager told me to come back. She told me since I did not have my receipt she could only replace my burger. So I go back to get my burger replaced and this time my burger was hot, but the patty looked just as old as the previous one. It's almost like they are just re heating old burgers and serving them. Smh. Would not recommend. Even if you are in a hurry. There is a Habit Burger about 5 min down the street with amazing FRESH burgers. read more

Really good to just chill in the stalls with friends. No rush to order fast and no rush to leave quick. Great drinks too!

The ice cream slushy is the best, especially the watermelon flavor. Tots are good, but double cheese burger we bland. We got our order quickly. Now that they've been open awhile, long lines are much improved. read more

This is probably the worst place to get food! I wish I could give them 0 stars. I waited for my food for about 1 hour and I got a number 18! Do you know what that is, it's 3 cinnasnacks with a drink! All you got to do is microwave them! If you trying to save your self time just drive 5 minutes down the street for some McDonald's! read more

Sonic Drive-In - Burgers Near Me - Kent, Washington

See all

Wow, to say I'm disappointed would be an overwhelming understatement. I tried Sonic in Puyallup many years ago, amazing, quality, fresh food. This Sonic? (maybe that's how all are now). Cold tater tots, disgusting dry, bland, chewy burger patty, mediocre shake that was worse than a jack in the box. I can't believe how disappointed I was in my first experience in 5+ years at a Sonic. I promise you I will NEVER go back and I can guarantee your experience will be similar. It's a bunch of 17 year olds working in there who I guarantee could care less about the quality of food they are preparing and serving. I really wish I could give negative stars, cuz they deserve it. read more

Tried to write Sonic, but they require a receipt number. Who keeps their receipt from a bad fast food place? After 30 min of trying to order on the app, which seems to be always broken, It took 30 minutes to get through the drivethru. The employees were all young, and none of them were paying attention to anything but laughing and joking with each other. We pulled up and were given a Fanta we did not order, which we gave back. Then they gave us our 8-piece mozzarella sticks, but there were only 7. since we paid for 8, we asked for the other one, and the girl acted like we were asking for extra. She gave us one, after making it seem like the biggest inconveniece ever. we also had to ask for more marinara sauce because they only gave us 1, when standard for a large is 3, says my sister. We were given my nephew's chocolate shake, which had vanilla stripes through it, and which lacked the whipped cream we specifically asked for, so we gave it back. It was returned with the smallest dollop of whipped cream I've ever seen, and a cherry, which we had specifically asked to NOT have (we just took it off, but what if he had been allergic?!). After making sure the two burgers were correct (although smashed nearly flat), we drove away with an order of tater-tots we had not ordered. Don't bother! read more

They need to pay attention more when picking up customers foods and packing them into the bags. Less talking. Seeing a lot just standing around talking. ‍‍. Overall Sonic is one of my fav. Fast food place. Especially the fountain drinks . read more

We were at the sonic in Kent today and we watched 3 girls that work there smoking weed by the tables where you can sit. Our food said it was on the way and waited 5 minutes and it never came. While we were waiting all of the workers were just standing in the kitchen messing around. And their food is disgusting. Not going here again. read more

The nastiest burger ever. I just got my COVID shot, decided to "treat" myself with fast food. Ordered a double cheese, smelled so good I had to take a bite in the car..wtf? Got home, opened it up, and it looked like an advertisement for Frenchs mustard! Honestly , there must've been a quarter cup on this one burger. I ended up throwing it out. Since it cost me five dollars, I contacted sonic just to say how disappointed I was. There a generic reply to say I can have a new one if I buy something else. There is nothing on earth that would ever make me go back. I Refused their coupons, stating they need to deal with the issues at hand read more

Such a disappointment. Not prepared the same as other Sonic locations. Breakfast sandwich was dry. Another time the hotdog and chili was bad tasting. read more

My favorite spot when I lived in California. So glad so close. Perfect summertime dive and they have great drinks.

I didn't have the same experience like most people. The drive thru line was long but it was moving quickly. We pulled in & waited for our food. We waited 10 min which is quick! The food was really good & we plan on returning. We went on a Saturday around 3pm... read more

Just got a shake and popcorn chicken, the guy at the drive-thru took my order and said see you at the window, nothing popped up on the screen and didn't give me total. Ok, whatever. Came home and started eating the popcorn chicken, hard and tough. Forced myself to eat a handful, I am throwing the other half away. The one thing I'll commend them on is their shakes, and specifically their sizes. I like that a large drink and a large shake are the same size, unlike the other fast food chains who apparently have decided they should call their medium a large when they put a shake in it. read more

So far the best of the locations, hopefully they will stay that way even after the shine wears off.

Absolutely awful. No one here seems to know what they are doing. And my God, how does Sonic not have onion rings? honestly the old adage is right if you can't do something correctly maybe you shouldn't do it at all. read more

I really want to rate this store higher, we go back often because we enjoy the food but we have had so many issues. We always have issues when we order from them at night. Guaranteed everytime atleast one thing will be wrong with the order, it makes it difficult to keep going back knowing that someone wont get what they wanted. read more

I'm a fan of Sonic. However this place should not be allowed to have a Sonic sign. Drove in to the spot, ordered, paid, no problem. Waited ten minutes. Nobody came out or talked to us. I pushed the button to check on our order. They acted like we have never ordered?!?! No record, no food, etc. Then they said "give me 5 minutes." Well, you know that means they are starting all over. 10 minutes goes by. Nothing. The screen is blank. I press the red button again. "Welcome to Sonic..." like I have not been sitting here for 20+ minutes!!! At this point I go up to the window and ask for a manager to come out of the little box. She comes out and tries to apologize for it being a new store. I gave her my card and said refund me. After all was said and done - over 30 minutes spent in the parking lot and nothing. We will see if they were capable enough to even refund my card. read more

Absolutely ridiculous!.drive thru busy, so I pulled into a stall. I ordered, corn dog, drink, tater tots. After 20 min of waiting, I pushed button to tell them I'm pulling through drive thru. But they took too long to talk to me. I pull through drive thru ordered and told her I waited 20 min to get my food at the stall and pulled through. They also dont do customer satisfaction surveys either. read more

Trust the reviews, this is the worst sonic. Doesn't even taste like Sonic and has anyone ever been able to get onion rings here? My forth and final visit and every time I am told we don't have onion rings today. read more

Fast service even during rush hour with high quality food. This is the best service I've gotten at a sonics drive-in

My experience today and also in the past at this sonic location has been nothing but absolutely horrifying for multiple reasons. First off and lowest on the list of issues is the fact that they never have the stalls open for customers but they have their workers park in the stalls so they appear to have customers in them making everyone believe the stalls to be open. This makes customers wait in the stalls only to be told to go to the back of the drive-thru and wait even longer. Then the next issue is the fact that I have NEVER had them give me my order correctly. Something is always missing or made incorrectly or even both. But the biggest issue I have with this location is the main female manager. Whether you call or contact in person, this manager ALWAYS has a terrible, rude, condescending, and accusatory tone and demeanor. She tells me Everytime that I'm wrong, I didn't order this or that and that they didn't mess up. Basically she accuses me of trying to get free food when I'm just trying to get what I ordered and what I PAID FOR. One of the top Worse customer service experiences I have EVER encountered. I hate going there and I really hate dealing with the workers there. All that and I haven't even talked about how terrible the actual food. They have taken smalls and mediums and spread them out into a large container to pass off as a large order. They don't make things as ordered by the customers aren't willing to fix it when approached about it. So overall the experiences I have had with this sonic have been completely demeaning and disrespectful. DO NOT EAT HERE!!!!!!! read more

I'm gonna have to give this place 2 stars. The staff was friendly however the food is beyond gross. You're better off at taco time or Burger King, etc. I wait 45 mins to get cold, salty fries & a chili cheese dog with barley any chili. I don't think I'll be coming back. read more

There service sucks I would give this place zero stars if I could this time and last time I would have give 5 stars I don't know what the difference was but a million people working were working this time no one paying attention all goofing off our milk shakes were a mess all over the cup no whip cream no ice in my soda and that's the best part my chicken sandwich was cold and the lettuce was wilted and we waited so long to get our food so it was most likely just sitting there while the employees were goofing off highly disappointed and I spent 30 dollars so not worth won't be back I'll find somewhere else to get milk shakes. You lost a loyal customer tonight you should probably get a whole new staff or at least a whole new staff on Friday nights. read more

Been to sonic two times and they have been out of onion rings and sliders. This has been like this for the last 2 weeks. Come on whoever is doing the ordering need to get it right. read more

Worst time ever waiting for any service, and still never got any food never going back!

The drive thru lady said "I can't serve any ice cream because there are black dots in the machine"

Unfortunately, we won't be going to Sonic again unless we suddenly see that reviews are drastically changed. I rarely write bad reviews, but this was so bad I would be doing a disservice not to advise others to avoid this place. It is very slow. Very. Very. Very. Slow. We went on 5 occasions and the first one was a super positive experience about a week after they opened. but every single instance afterwards has been progressively worse. I have been offered two free meals by the manager, but it isn't worth the time dedication to get them cashed in, so while the gesture was lovely, I'm afraid they won't be used. My final straw was one of the employees telling me that another employee was hospitalized and eluded that it was due to being overworked at this establishment and I can't condone supporting a company that will overwork their employees to that degree. We were so excited for them to move into the neighborhood, but they turned out to be terrible neighbors and I hope they will either improve drastically, or move elsewhere because if you read the reviews, they are clearly not wanted here as is. In closing and with my heart genuinely in a place of helping I have advice for the employees. When your customers have obviously waited a very long time you say "I apologize for the wait" whether you are the one that caused the wait or not. Also, if you ask how they are doing today, pause long enough to see if they are going to respond, but as they answer interrupting them is just incredibly bad manners. Your main job isn't cooking or cashiering or anything else associated with a customer service position. Your job is to be polite and accommodating, which anyone who has worked customer service will tell you, is frigging hard. We admire the job you do because it really is one of the hardest jobs out there, and we appreciate it. However a typical customer base will only feel this way when you are actually doing your job. When you are rude, obviously irritated to be there, or downright incompetent, we want you there as much as you want to be there. read more

Last Saturday was my third visit in the last 2 months. Every time I am told they are out of onion rings. When asked about that, the rep was very rude and had an attitude. The tots and fries were cold, the burger was ordered without mayo and came with extra mayo and they served 3 drinks when 2 only ordered. My overall impression since they opened this last summer is that the employees don't care and most have an attitude. Won't be going back. It used to be a favorite. read more

Terrible service. I asked the difference in the 3 burrito types and the hostess responded "they have different stuff in them." I then asked for ranch with my meal and she asked "how much" which I responded, whatever amount is free with my ched r peppers, to which she responded "nothing is free"... I then called her bluff and she said 1 comes with the meal. I suppose this is why there are only 2 Sonics in Seattle area. read more

went around 8pm & waited well over 30 mins in the drive through. there was no screen to show us what we were ordering so we went over the order about 5 times & the employee and still didnt get the correct order & of course they didnt give a receipt. still went and tried to fix the order and the manager (caucasian women in blue) had an attitude and told us that the workers in the back put the "missing" item in the bag then dismissed us. i can understand this can happen if busy, but its also not hard to fix a wrong order. if you cant give at least half way decent customer service, dont work in the food industry read more

I ordered some food at the stall and Layla was suppose bring it out. We've been waiting 20min. Keep in mind it was not busy. There was only one other car in the stall area and no one in the drive thru. I waited so long that I had to press the red button to order again just to get an eta on my order. I'm giving them a two star because sonic manager Austin brought the food out right away and acknowledge the wait was long and apologize (otherwise it would have been a 1 Star) read more

$30 for 2 cold meals the fries were soggy and the mozzarella sticks were hard asked for marinara sauce and got ketchup the best part of this meal was the root beer if I could I'd give this place less than half a star dont go here read more

Sonic Drive-In - Burgers Near Me - Kent, Washington

I went through the park-order-eat section of Sonic recently and the manager saw my retired military license plate and thanked me for my service. He was a well put together young man that was obviously respectful. He then gave us our food and informed me he paid for half. I tried to refuse but he insisted. Outstanding event. read more

Get ready to wait 20 mins to get ur food. Worst service ever seen! I think they are running this sonic without any management. Very poor!