Where is management? This place is simply awful. The Danbury Sonic is amazing but it is an hour away. Makes zero sense why these two locations can be so polar opposite. Different franchise operators maybe? I ordered a cherry limeade and a burrito. They gave me my drink while at the drive thru window first so I had a sip. I had to open my door and spit it on the ground. It was vile. When I complained they were completely unapologetic and seemed to know exactly what was wrong with it and mumbled something about changing the tank. The crazy thing is that she wouldn't take the drink back. She said it wasn't their policy to take back food and drink. Um, I hadn't moved from the window and it was rancid and they expected me to throw away their toxic sludge for them. The burrito looked dubious and had black burnt stuff in it (from who knows what). I threw everything in the trash and didn't even bother going back to get a refund because I didn't want to deal with more of their sh*t attitude. This place needs a complete overhaul. Avoid like the plague! read more

Asked for two chicken wraps with no ranch.. was told they don't have ranch on them anyways.. got two snack wraps with ranch. Asked for barbecue sauce and got ketchup. Drive-thru line took 10 minutes with no cars. Staff was rude. Will not go back. read more

Trash is all I can say about this place. the Food is trash, servers, managers, car hops are trash, and the building, parking lot, tables, and drive thru is trash. read more

Five years since Covid...and yet the indoor dining room still remains closed. Unreal. At this point just demo the inside then for an additional storage option. ‍. Complete patron dissatisfier. Even if you have an active TS/SCI clearance you can't get in the front door...?! The letters are so small on the outdoor menu that you'll have to remember to bring your Coke bottle cheaters to read their selections. They get a second star for at least having a tater tot option. read more

I ordered a large frito chili pie. I got two regular containers of chili with four Fritos on it. When I took it to the employee and asked for a replacement she brought two more of the same. When I pointed it out she stated there were "a ton of Fritos under the chili." You could see the bottom of the container and the scoop of chili. I refused the items and left with a beverage only. Guess I should have read the reviews first. read more

Was here over a year ago and meant to do a review but forgot. They were very professional and courteous, and food was delicious! A 5 star experience for sure!! read more

To start off I'm at the window in the drive-in and the lady spoke and then I was waiting for her to respond again and for me I asked hello are you there? She's like I can hear you in a smart attitude after we order the food she never said pull up to the window. She just hung up then as we got to the window I'd reached for my beverages. After that she closed the window. I'm waiting and staring at the window and the guy. This random guy opens the window and he says are you gonna take your food or just stare? I wonder why they have two two stars their service is disgusting. Their attitudes are poor and miserable miserable. This is the last time I'm going to sonic I was having a great day and they ruined it for me and to add onto that I ordered tater tots and they gave me small fries so we're heading back and I'm gonna complain and at the door it says they're open till 1 AM we're online It's 11 PM false advertisement. I hope they don't treat everyone that they treated me, but I can't guarantee that. I went back into the line and I asked for tater tots cause they messed my order. I asked nicely she wouldn't answer me and then she said you can pull up with an attitude as I got to the window the guy that had an attitude before said here's your tater tot you can calm down like are we kidding? Are we like joking? I was being nice this time because they steamed me up and he asked me to calm down terrible service I hope in the future this place is shut down. but hey, we had we kept the fries and the tater tots. read more

When we were in line, we first got an attitude from someone delivering to the people at the kiosk, just asking about our order. Then when we got to the window, he he hands us a different order than we asked for. Then he finally gave us our order which was French toast sticks, and there was marinara sauce in there instead of syrup. And this isn't the first time, we haven't gone there a single time without there being a wrong order. read more

I haven't been to sonic in maybe 12 years. Was in the area and wanted a quick, delicious bite. Sadly that didn't happen. 12 bucks on garbage. Ordered a cheese burger meal. The fries were horrible as was the burger. Literally one of the worst meals I've ever had. Would rather eat McDonald's sadly. Never returning. read more

Sonic Drive-In - Burgers Near Me - Milford, Connecticut

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First time at a sonic. My son and I ordered in app and the woman that brought the food out was RUDE and they didn't even get the order correct. Seriously would not recommend and probably will never go back! read more

Avoid this location if you can. Waiting time was about 45 minutes. I think management might be non existent at this location. We waited about 30 min to get to the window for a mobile order that was already placed, then another 15 minutes for two sodas. Might as well close this location or higher new/more staff. read more

Sonic Drive-In - Drive Thru. - Burgers Near Me - Milford, Connecticut

Drive thru took me 45 min to get a order in and get my food. The employees are yelling and cursing at each other and we can hear them via the speaker with no working screen. And then at the window they are yelling more. Non of the screens work William was polite. But his coworkers are the worse. When I got my order it was wrong. My burger was lettuce when I told them no lettuce and on my receipt said no lettuce. So many people came to the window to complain while I was in line. About there food being wrong. I was missing my mozzarella stick from my order. I just gave up on trying to get them. The parking lot is empty but the drive thru was LONG. read more

They rush to do everything and forgot my two fries. They also try to stuff everything in the small bag. I'm given them one star for not paying attention. read more

Staff has serious attitude issues. You work in customer service, get it together. I get it you may deal with jerks a lot, but if someone pays for something, you should make sure that person is getting what they paid for. Manager also needs an attitude check, clearly that's why the staff is so rude to customers. read more

Justine is a young light skin lady with glasses that took my order in which I waited 45 mins for. Then had a nasty attitude when I asked her what was taking so long since I ordered something super small off their $1.99 menu & I was the only customer on the property. She is the sole reason why I wouldn't come back here. Not to mention, my wrap looked & tasted like it had been thrown together & was ripped. Complete waste. read more

Slowest fast food on earth.20 minutes on the drive thru. I wouldve left but I'm running out of time before work. Pass on this in the future.

Avoid ! We stopped in on a Saturday afternoon about 1 pm . Indoor dining was closed . Majority of drive up kiosks were non -functioning. Fries were obviously refried and just crispy shells while corn dog was mushy. Grillo fries had a glob of the seasoning in the middle . No picklerita. Obviously only two employees working inside . Took 17 minutes for two orders. Definitely not the treat we expected. read more

All it would take is for just a few employees to care at all about customer service. We sat at the parking kiosk for 15 minutes and then just had to leave. Not a word of apology. All it would take would be one sentence: 'Sorry it's taking so long, we'll be with you as soon as we can.' Also there needs to be some level of alacrity involved in getting the food out in a timely manner. The last time I was there it was cold. I'm afraid I won't be back until after hear a rumor that the staff is at least trying to make the customer's experience not suck. I don't think these are too much to act read more

Don't waste your time. I ordered at one of the stalls. While waiting I overheard the neighboring stall asking for a wait time on their food that was taking over a half hour. I checked the time my card was charged and it was almost 30 mins ago as well. I decided to wait to see if any of the other cars would be getting their food soon, they were all already there when I pulled it. They brought food out to the neighboring car that complained but she had to pull up to the window for missing food. Multiple cars had to go to the window instead to get food, including me. NOT EVEN AN ACKNOWLEDGEMENT OF THE WAIT AFTER TELLING THEM! As restaurant people we always try to give people the benefit of the doubt but pulling up after 36 mins it was more than obvious they were messing around/smoking leaving one boy to deal with customers. The least you can do is say sorry for the inconvenience but not even that made it so we won't return and will be sure to let people know. Horrible service, good food (if you get it) read more

every time we come here, the service is great! eric and kyle are the best, you can tell they truly care about the customer and the food is always up to par! thanks guys :) read more

Still the worst sonic ever!! So dirty. Orders are always wrong. They open and close when they feel like it. The stuff you order comes out so gross it just be made wrong or with broken machines. I find myself going there every few months and being so disappointed every time and asking why I bother. Ew ew ew read more

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Terrible service. Sub par food. It's like they don't care. Dirty. This place should be closed down.

Me and my wife went to Sonic on Monday night, it was a hot summer night. We got there and the drive thru line was wrapped around the building, but we waited anyways. 45 mins go by and we finally make it to the order window and the teller greats us,"Hi thank you for choosing Sonic we are no longer serving Ice Cream" ummmm What thats the whole reason we came here. There were no signs placed anywhere and the dine in was closed so I couldn't even have run in while waiting to make sure. We left and went to Cold Stone instead. I reached out on Twitter and Sonics customer service site and they messaged me back. They said they could give me a coupon for a FREE SM Shake (with the purchase of something) for my troubles. Ummm that is NOT OK. I wasted 45mins in your drive thru and you are giving me $2.79 shake, and not even FREE, I need to also buy something else from you. How is that the right response. Side note in their response they spelt Shake wrong and put a free small sjake. Like how fast did you write that email and send it out??? Will not be going back to this store. I was in and out of Cold Stone in 5 mins. read more

Sonic Drive-In - Burgers Near Me - Milford, Connecticut

The service is extremely slow and prices are expensive, a bad combination. Showed up and waited over half an hour for food which for a "food" type establishment should not be the case read more

I've been to sonic from coast to coast. This is terrible. My favorite breakfast burritos was not even made the same. The tots did not taste good. They were out of coffee. I had to go through the drive trough to get service. And service was slow. read more

Store doors are locked. Phone is disconnected. Can't let anyone know that you're there and waiting. Waiting for over 30 mins with no human interaction whatsoever. Go to the doors there are two employees seated eating extremely casually. Negative urgency. No food. Very hungry and have an hr drive back home. Such bull!!!!!!!!! They claim there was a sign that says stalls were closed. Never saw it. While we were waiting at the stall screen it said someone was coming out with our order. After a short time the screen was wiped and there was no more order information on the screen. They 100% just ignored and finally cleared the order from the screen with zero attempt at communicating with us. No sympathy when we did finally spot an opening in the drive thru and were able to pull up and talk to a human to try and receive food. Thanks a lot Kenijyah. Please fire everybody!!!!! So we can "not care" back!!! Update: They forgot one order of fries. What a waste of time and frustrating experience. My burger was good but his was hard, cold, and bad. We left saying to ourselves, whyyy whyyy whyyyyy. read more

I've only been here once, and my experience is limited to the drive thru. Overall, it was okay but nothing really outstanding. The service speed was appropriate considering it looked like the employees were trying to grab a bite themselves (which I do not hold against them, that's an issue of appropriate number of people to fulfill staffing needs) and the food was standard Sonic. I wouldn't mind stopping again, but I wouldn't go out of my way. read more

Justine was incredibly attentive, even though she mentioned she was the only staff member on with two cooks. She has a warm and positive personality and treated us very well. She is a mom working hard at her job and going through medical school. So lovely to meet a great person and get great service. Thanks Justine! I always love getting the hot pretzel here with the cheese sauce, super yummy. read more

I will admit this one was not as good as other Sonics I have been to though those other Sonics have all been in other states so make of that what you will. I have only been here once and did not even go in. We got takeout. Of course they skate on out to bring you your food. That part is really cool. I came here with my dad who was curious to try it due to the fact that I kept raving about how good they are (not this location specifically but Sonic as a chain in general.) We both just got some burgers with fries. I actually moderately enjoyed mine though it wasn't fantastic. My dad didn't like his and was not impressed. I had this issue with the Red Robin in Milford as well (although that was much worse than this place.) They too were great out of state but their Milford location not so much. Maybe Milford's not a good place for chains. Anyway based on these reviews they seem to have gone down the tubes even more since I was last here. In spite of this fact, I still occasionally crave a Sonic Burger so hopefully they will get their act together soon. read more

Sonic Drive-In - Burgers Near Me - Milford, Connecticut

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terrible ... avoid at all costs... worst service i have ever encountered...watched furious people waiting 45 minutes for one drink and one item read more

like yeah it might take 25 min for one drink but they are TRYING THEIR BEST IN THERE!!

When i went to the drive up, i notified that i was there to pick up a mobile order. Immediately i was told that the ice cream machine wasn't working. I didn't order anything with ice cream. The clerk insisted my order contained ice cream drinks, until i showed him my receipt stating otherwise. There seemed to be a great deal of confusion among the staff members. We ordered 2 flavored soda drinks that were customized on the app. Our customizations were totally ignored. One of the drinks had a flat, tight fitting top as fast food drinks usually do. Another drink of a smaller size had the open, bubble-type top on it. When the window clerk handed it to me, I didn't know it wasn't tightly attached, and it exploded all over my car when I took it from him. Spent an evening wiping down my car and picking ice out of my electronic console. I don't know about other locations, but THIS particular one is the most ratchet thing I've ever experienced. Never going back and deleting the app. read more

Rat burger - almost as bad as White Castle. Beverage options are solid. Much rather have Wendy's or Five Guys!

Burgers are made with flat ass bread, no effort and barely much ingredients. Honestly disgusting. If you wouldn't be happy with it, why make it that way for others. Never again. read more

Omg. None of kiosks working, 12:46pm and store door is locked. Placed very small online order, called to say I was outside. Person says "it's not ready yet!" Then click, she hung up on me. Will never ever be back! Ever! Zero stars!! read more

Sloppiest place ive EVER been to and that really says something, can tell the staff dosnt GAF. Out of probably the dozen times ive been there they have NEVER got my order right. Take the extra time and go to the one in wallingford. TRUST ME read more

The last time I was in this location the place was filthy, the bathroom was unsanitary and the dining area floor had so much grease on it it was like walking on wet ice, that was about 2 years ago. I went back today because I was hungry and the advertising caught me. What I found was a complete shame, there was a sign on the door that said the dining room was closed indefinitely, the staff is still forced to wear masks even though they are bringing food outside to customers in the carhop stalls. I will not go back to this location and support this paranoid ignorant mentality when there are no longer any ridiculous mandates by this State. read more

The customer service at this Sonic location is absolutely disgusting. We went through the drive through and the woman taking our order was maybe the rudest person in a drive thru i've ever heard. At one point she spoke low and we asked her to repeat it but instead she felt the need to yell at us with the rudest tone in her voice. We then pull up to the pick up window and are greeted with nothing more then a scowl and another woman handing us our food. Which also happened to be wrong and she said it was correct. We also did not get a receipt. We even said thank you after this horrible service and we did not get a 'you're welcome.' If you don't know how to be nice, don't work in customer service. read more

Food is decent enough but the staff needs to pay more attention to what they're doing. The girl at the drive in repeated my order back to me and it was incorrect three times. The line at the drive in backs up easily. There should be some way of getting it to move more efficiently read more

Good food but very Bad customer service. Not very welcoming and bad attitude. Need more staff and more training. read more