I love Sonic. I grew up with a Sonic (in another state). We would go at least once a week. I would drink the Cherry limeades all the time if I could. For some reason, this particular Sonic is the WORST Sonic EVER! Even when they're dining room and drive up stalls were open they had the worst service I've ever experienced. Now that they've closed the dining room and the drive-up stalls and made it drive-thru only, it's even worse. And tonight I've discovered they've turned off app ordering. This franchisee must be awful to their employees because apparently no one wants to work for them. I keep going back to try to give them more chances hoping it would get better. But it hasn't. Avoid it at all cost! read more

The Carhop was not working and the Drive thru went very slowly with the speaker being very quiet, nearly impossible to hear. When we tried to order our food, they were out of a lot of what we tried to order, including ice. Customer service was also not top tier as the employee was rude and displayed annoyance. read more

Don't come here unless you have half an hour to waste while in the drive-thru! Service was incredibly slow given there were only 4 cars in the drive-thru AND the dining room was closed down. Employees seemed miserable. Zero manners and terrible customer service. read more

Didn't get what I paid for. Which is whatever, but when I called for a refund they required me to come back but I was already home. Going back tomorrow, but when gas is f-ing $10 a gallon it pissed me off. Won't be back to the chain. read more

The food is pretty good, as you will find at all Sonics. I cannot add anything new about the food. However, let me warn you about the hours of operation. Although the information here on Yelp says that Sonic opens at 7:00 AM, it actually opens at 9:00 AM. And that is every day. Sometime in the last year they changed the hours. A year ago we were in the area and had breakfast sometime before 9:00 AM. This year I stopped by and found the place closed up. The hours printed on the front door are pretty clear: 9:00 AM opening every day. And even more strange is that the official Sonic site https://locations.sonicdrivein.com/ny/rochester/945-jefferson-road.html for this location says it opens at 7:00 AM. But you will be out of luck if you show up before 9:00 AM. Just goes to show that you cannot believe everything on the web. read more

I showed up 20 minutes before close and waited at the speaker for 5 minutes to no response, then I drive off around the building to leave and all the workers are sitting outside doing nothing and started yelling because I drove off quickly in frustration. I've worked fast food before and I understand but I was only ordering a shake not anything crazy but they wouldn't have known sense they couldn't ask. read more

This location has the most lazy and rude employees and management I've ever encountered in any fast food establishment. You can order on the app, check into the stall on the app, see that they received your order, but they just choose to not deliver your order to your car. They give you zero idea that they just are never going to bring you your food. Nothing. When you walk up to the carhop door to ask for your food they tell you they don't have anything to do with the app and if you want food you will have to go through the drive through. So not only do they refuse to give you the food you ordered, but also to refund your money. Again, they "don't have anything to do with the Sonic app." They refuse to call the store manager or franchise owner and threaten to call the police if I don't leave. At this point they were getting pretty aggressive, had stolen my money and refused to provide the food I paid for. When the deputies arrived, the store was MAGICALLY able to produce the receipt and the food, which the deputies had to Watch them make to avoid the employees from tampering with it. They deputies then carhopped the food to my car because the employees are too lazy to do their job. This was absolutely ridiculous. If the stalls are closed, you have to let people know that, not just let them sit there assuming since they saw their name in the screen that someone will bring it out. I'm so shocked that this business stays open if this is how they treat customers. read more

Zero stars ordered on the mobile app and waited in the drive thru for an hour and a half with only 3 cars ahead of me

This place is awful. We waited at the drive thru for 10 minutes just sitting there and there was no one in front of us. Then we get to the window and they didn't know what we ordered and the employees were screaming at each other. Insanely unprofessional. It was a mess. read more

Not a single person in line when I pulled up which was not normal so I thought perfect. Ordered my food and the ladie working the register was so quiet I had to ask to repeat herself multiple times. Got our food and none of the ice cream was blended and very little topping for paying extra. There was nobody there, no excuses truly! Very frustrating and wished sonic was a good as I remember when I was a kid read more

I honestly had no clue that we even had a Sonic in our area let alone 2. So when we were in Henrietta we decided to make a stop since we were starving. We pulled up into a spot and took our time looking at the menu. For some reason I was expecting a larger menu, but it does look like they have an extensive amount of drinks, milkshakes and ice cream. Is that what Sonic is known for? I don't really know much about this place except for the notable 2 guys from the commercials... Anyways, the food is just ok. I wasn't that impressed. My hubby and I both got a chicken sandwich, the bread was so flat and squished - not that appetizing. The fries were good but nothing special. I did however really like the jalapeño poppers. We also ordered a grilled cheese kids meal. Came with a generic chocolate milk, generic apple sauce packet and transformer stickers. There is an option of different sides like fries but my son chose the apple sauce. The grilled cheese was kinda gross...it wasn't grilled at all. Imagine taking two pieces of white bread then add a slice of cheese in the middle, throw it in the microwave for 30 minutes and that's what you get. My son wouldn't even eat it - and no, he's not a picky eater. He's a 4 year old that eats everything from calamari and everything you would find on an antipasto tray to boxed Mac and cheese. Needless to say he will eat pretty much anything. But this grilled cheese was just rubbery and gross. Eh, oh well. I don't think I will go back. If I do maybe I'll try a hot dog? No, probably not. Why am I lying? It seems a lot of people like this place but it's just not for me. The kid that delivered our food was friendly, so there's that... read more

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Waited 40 minutes, worker was on phone with someone, wearing AirPods talking to person on the phone

I was waiting at the drive through speaker for 15 minutes before I had my order taken. I was the window for over 20 minutes and you can see them standing there on there phones and waking around drinking drinks making drinks for them selfs. I would leave but we paid. I've been sitting here for for 2 popcorn chicken meals. I young man working was just on his phone. The young lady was standing there the. Food was okay . There was also a growing line behind us. read more

Man i online ordered and drove here just for the order to start when i check in. I've been waiting at least 20 minutes for a small shake and a pretzel. You can't be that understaffed to take that long for 2 simple things. Never going here again. read more

One star only because the place was still standing. Cold food, no condiments, forgotten orders. This place has it all. If your in a rush ? Forget about sonic, your lunch hour will be wasted on hourly workers now making $15 dollars an hour, yet the can't tie there own shoes ? Burger King is across the street. read more

Stopped here just to grab a bite and I was very impressed with the quality of the food. Grabbed a burger fry and drink combo. I believe the drink size was called the "route 55". A-M-A-Z-I-N-G read more

This is literally the worst service I've ever had. I work in the area and over the last 2 years I have never once seen the stalls open. When me and my boyfriend went through the drive thru a few months ago I was ordering when the employee cut me off rudely to tell me to stop saying please so much. We get the food and my bfs burger had a hair in it and was cold. We decided to try again a few weeks ago, and they were randomly closed with no explanation. I tried again on my lunch break today one last time, and I pulled up (all the stalls closed) I pulled up to the drive thru (2 other cars were waiting for their order while one other car was waiting on the 1st speaker box) I waited for 10 mins, said hello and neither me or the other speaker had any communication. No "please wait" nothing. I loved sonic growing up and I'm so sad this is the one we're stuck with. Terrible service terrible attitudes and they can't even make the food correctly. read more

Good food. When you order from one of the stalls. It says the person is coming out but then it takes 30 minutes for the person to exit the building with your food read more

Nice place,quiet and clean. Some employees were kind of rude. I still liked the food and other people that went with me also. They just need a little more of organization. read more

Sonic Drive-In - Burgers Near Me - Rochester, New York

We went there for grand opening and the food was pretty standard. I ordered a milkshake on my way out and when they handed it to me it was dripping everywhere. The milkshake machine had stirred through the cup. They replaced my shake, which was great, but they should've noticed what had happened before sending it out. Second time we went, we were in the drive thru. Long wait (5-7 min) but nothing terrible and our food was correct. Third time was a mess. We went through the drive thru. The line was long, so the employee manning the register was running out with drinks and getting our payment. Thought this was a good sign. We had ordered a double bacon cheeseburger with no veggies, just the cheese and bacon. When we got the sandwich, it was not plain. We handed the sandwich back and waited for another. When we finally got another, we checked and it was a single cheeseburger. No bacon, no second patty. We then pulled into a parking spot and went inside. Had to explain to those inside what had happened. They insisted that it was correct, and couldn't understand why it was "wrong." Finally another employee came out and realized the mistake and corrected the order and gave a free slush coupon. No apology, no "here you go!" Nothing. Just handed the bag over and moved on to the next customer. Extremely rude. Half an hour later we had finally gotten our order. 30 minutes of waiting for employees to do their job. We will wait quite some time before we come back here again. Hopefully they can get their act together and weed out those employees who just don't make the cut. read more

The worst Sonic in the entire universe. Takes 3x longer than any other fast food place. Don't recommend

When Sonic first arrived, I went there about once a week and enjoyed their blue raspberry slushy and bacon burgers. Over time, though, I grew to dislike their food, gradually realizing how artificial the slushies tasted, and how unappetizing the burgers really were, ultimately to the point where I almost want to throw up just thinking about them. Think: growing out of Burger King, but more extreme. And it's not this particular Sonic's fault - I think they made the food the way they were supposed to, and it's just not designed to be very good food. I've come to the conclusion that it's basically what In & Out would be like if its food was the opposite of super fresh and if from an organizational level it was poorly managed from the top down. read more

Stopped in to get shakes. Oreo Peanut Butter, Oreo Cheesecake, Oreo Caramel. The Caramel was good. The other two had a very sour taste almost like they contained lots of sour cream. You could barely taste peanut butter. Not good. Will not be returning. read more

Great place and there are so many options. Glad to finally have one in Rochester. My order for one drink did take forever though so that was disappointing. read more

Sonic Drive-In - Blue coconut slushie - Burgers Near Me - Rochester, New York

Food was fine, comparable to other sonic's, but the drive through workers are EXTREMELY rude and disrespectful, making passing comments under their breath and speaking in a condescending way to my girlfriend and I. Don't recommend putting up with it for mediocre food. read more

Service was slow. Not that many customers. Dining room was absolutely disgusting pictures to prove it! Garbage all over read more

Sonic Drive-In - Burgers Near Me - Rochester, New York

In for a change of pace. The restaurant itself is very clean. The cashier who took our order was very patient and helpful. Thed food itself was ok I guess. The chicken sandwich was a little to crispy.not to much taste to it either. Definitely didn't look like what's on the menu board. The fries were awful and also the tater tots were the same!! The dining area could use sunshade on Windows. It will was a long time before I come back here again. read more

The food tastes delicious! But, so not worth the wait! I waited in the drive through for 40 minutes. 20 minutes of that was me just sitting in park waiting for them to take my order. I didn't get an "I'll be with you in a second" or anything. One of the other customers waiting walked up to the window to see what was going on and told me they were just standing there talking! And when I got back to where I was going, I found a hair in my food! I understand businesses are short staffed right now but there is absolutely NO EXCUSE for such poor customer service. read more

Never had Sonic before, the curiosity got the best of me. Oh boy, what a mistake. If you want to eat food, go somewhere else, I wouldn't eat this food even if it was free. Ordered the double patty burger with bacon. Service was pretty nice, which is the saving grace for this review otherwise would have gotten a zero. The way this burger patty was cooked, you can tell they squish the patties. Every single juice from the patty is gone. What I've never experienced before, the meat sucked up all the saliva in my mouth. When I drank the water, I felt the meat started to rehydrate and expand. How the heck did they manage to pull that off?! Yeah... suffice to say, these guys have no clue how to cook a burger. read more

The good: friendly staff, fast food, fries and burgers were tastey practically identical to burger King. The bad: tables were almost all unwiped. The ugly: upon entering the side door there was a black grease skid mark from the kitchen to the outside which kind of disgusted me especially since they're not some mom n pop. read more

Went in to get three gift cards...waited for at least thirty minutes with not a gift card in sight...finally asked for my debit card back and asked for what ever had been charged to the card to be backed off. Manager's excuse was that they were very busy...yet during the time I was there, there were barely any customers at all. This is by far the sorriest Sonic I have ever been in. Will not be returning. read more

Holy Cr*p !! What an awful experience! Have been to other Sonics before- food is generally good and we enjoy the assortment of beverages. This specific Jefferson rd location , however, should be avoided at all costs! Ordered online and pulled in to pick up. Screen said order was coming. Waited 25 minutes at the carhop spot before someone finally came out with 1 item from our order and informed us that they couldn't make a wrap and that there was no ice, so we also couldn't have our sodas and limeade. AND, they couldn't refund my money because we ordered online- we'd have to call the corporate office for a refund ?!?! We had come here about 2 weeks ago for drinks on a hot day and again, the ice machine was broke so after waiting in the drive thru for 20 minutes, they told us at the pick up window that they didn't have any of the items we ordered!! Two weeks with no ice machine?? Sounds like corporate is just gonna let this site die a slow death, which is unfortunate because when they were first open food was hot and tasty and the drinks and shakes were good. (Still a fairly long wait at times but at least then it was worth the wait). UGH! read more

I always ask for a sweet tea and they always give me un sweetened. If you don't have sweet tea, tell me and I'll get something else. Disappointing. read more

My first time and my last. Probably my worst fast food experience in years. Besides the bizarre service where they took my cash and I waited over a minute for them to come back with my change...The worst part was horrible burger. The bun literally was stuck to the wrapper. The meat was overcooked. I ate it because I was starving but I will never go back read more

This place used to be good- I went a few times since it opened. I've gone twice over the past few months and won't go back. I know it's not good when I'm the only customer inside at 615pm.... my biggest problem is the physical restaurant. The main doors have been broken for months- the bathrooms are disgusting and paint is pealing off the wall in the dining room. The dining room floor was dirty.... nobody was cleaning (and it's clear they don't clean), which made me wonder what they all were doing in the back. I waited about 10 minutes at the counter before anyone came out. She was nice and food came quick.... however i've noticed a significant decrease in the quality of the burger since eating here. I thought last time was just a fluke, but after today I won't be back... read more

I'm from the southwest where sonic is the best- you get in and out quickly and things are amazing every time. Not this place: I've been waiting for literally 14 minutes on an ocean water. This is an impressively bad wait time. Though I love sonic, I won't be back to this location. read more

I usually don't leave reviews for fast food places because they are fast food and they are all pretty much mediocre, high calorie food. However, I am making an exception for Sonic in Henrietta. My experience as a whole was terrible. I did not use any of the car kiosk things I went in to the restaurant to sit and eat. The service was bad. It took the girl at the counter forever to find the keys for what I ordered but I finally got my number card and sat down. It then took about 10 minutes to get my food because unbeknownst to me the guy was walking around carrying it and couldn't find where I was seated leaving me to wonder why did they give me this number tent if he wasn't going to look for it. He continued to walk around looking for people through the rest of the dreadful process. But I told myself that they did just opened so I should cut them some slack. Then my food came. I ordered a double bacon burger with a medium drink and tater tots as well as a meat lovers breakfast burrito. The burger comes with no ketchup, mustard or pickles and the only ketchup they have are in the packets which really irks me. The burger patties themselves were strangely tough like no burgers I'd ever eaten before and the pieces of bacon on the burger were formed into a weird circle. The tater tots were overdone, greasy, under-seasoned, and cold. With this burger and tater tots I was extremely disappointed and for the amount I paid it was honestly a rip-off. But I told myself maybe the breakfast burrito will be good and then this will be worth it. Then I opened the wrapper. Form the second I opened the foil wrapper, I could see that the person who made this burrito either did not care to make a good burrito or did not know how and did not care enough to ask. It was falling apart all over the place. It was overstuffed with meat that was incredibly salty and greasy that overpowered the egg and cheese. And, of course, I found the same abominable tater tots wrapped in there as well. Over all the food was terrible and service were terrible and, needless to say, my mind had been made up that I was never going back. The reason that pushed me to write this review is that when I went up and asked for a refill on my soda I was informed that they do not give free refills. I absolutely hate when restaurants charge for refills. If the restaurant serves the best food in the world but they charge full price for a refill on a soda that costs them a maximum of $.15 I will never go back. I cannot think of a more stingy practice and that in conjunction with the terrible food made me write this excessively long review. In conclusion I went to Sonic two times, the first and the last. Don't make the same mistake I did. read more

Worst service I have ever received. I was waiting for 2 milkshakes for 30 minutes. Went inside for a refund and nobody was at the register. It took them 5 minutes for them to be at the register and it took 3 people to figure out how to give me a refund for the fact that I had just waited for 30 minutes. I didn't even get an apology from anyone. As a side note other people were In the site and their shakes were not what they ordered. This just goes to show how bad their service is. I will never go back to this establishment I feel so insulted. read more

30 minutes for a single milkshake is ridiculous. Won't be returning. Location seems disorganized and understaffed.

We went for the first time and last time today. Our food was lukewarm, greasy and not worth the money. For a family of four, 2 adults, 2 preschoolers, our order total was around 25.00. The food quality was so bad that it made MCDonalds look good. I want my money back. read more