Don't go if you in the mood for "fast" food. There was nothing fast about it.with only six cars over two lanes it took about 20 minutes just to place our order and about another 15 to get the order. I just thank God I didn't have hungry kids in the car with me. By the way... this was our first and last time going. read more

You know I love Sonic in concept. Tons of drink choices hot dogs burgers tater tots it's all good in theory. The problem with both sonics in the Rochester area are that they have possibly been presumably the most understaffed kitchen ever or just the slowest employees ever. I just waited in line 20 minutes to pick up my drink that I ordered online and they screwed it up but you know what I don't have another 20 minutes for them to remake it and fix it so I'm just kind of Sol. Ordering from this place comes with a huge grain of salt read more

While flying down Jefferson yesterday we did a double take when we saw Sonic. Apparently, I've been gone so long that I didn't realize that there was a Sonic in Henrietta. Funny how businesses pop up when you're not paying attention. We decided to give the new location a try. This was especially risky considering that we just came from Down South where Sonic is fast food king. Surprisingly Sonic did it right. Their drive thru line moved very quickly (there wasn't a long line at dinner time on a Saturday). The food order all came out delicious and correct. Best of all, the young man at the drive thru was pleasant and attentive. I'm not sure what the difference between this Sonic and E. Ridge, which generally seems to have some inconsistencies. The usual specials, such as happy hour specials drinks and half price shakes can be found at this location. So far it is very good, will update review after several next visits. read more

Sonic Drive-In - Drive Thru menu - Burgers Near Me - Rochester, New York

Upon arrival... no lights. Sitting at the speaker to order your food, doesn't happen. I had to pull to the window to get acknowledged. When I asked if they heard me pull up to the speaker the response was "ya, we busy." To which I said " you could at least say hello and ask me to wait." I got a rude response and said I had no desire to order, as I don't trust that there won't be spit in my food and left. Disgusting behavior and no professionalism ... read more

I ordered doordash from here and the dasher was so nice but sonic gave them the wrong order. I called them about it and they had the worst customer service ever. read more

ZERO stars. Ordered online and sat for 20 minutes at the stall before going in to be told none of the stalls are working. No one was planning to come out to inform us. Went through the drive-thru and said we were picking up a mobile order. Her response, "for who?" The worst attitude ever! Then she came back and we were told CO2 is down so no soda available, out of onion rings, and missing ingredients for the rest of our order. Nothing in our order was available. We asked for a refund and she said she can't but to contact corporate. Asked for the phone number and she said she didn't have it but we could look up "Corporate America". DO NOT COME HERE. read more

Horrible wait I was in line for 30 minutes and after I got to speaker another 20 minutes I beeped my horn and finally they took my order and I think they spit on my hamburger so I threw it out read more

This may be the slowest fast food restaurant I have ever been to. Every time I have ever come here you're waiting a minimum of 30 minutes in the drive-through to get anything. Whenever I finally get up to the window there's always plenty of staff working so there's really no excuse in my opinion for it to take as long as it does. read more

If I could leave 0 stars I would. Ordered onion rings, out of those. Ordered two drink, out of ice. Our drinks were piss warm without ice, concerns me that their lemonades are sitting out warm. Ordered fries and mozz sticks because there were no onion rings. Fries were OLD and disgusting. Mozz sticks HAD NO CHEESE!!! WILL NOT BE RETURNING!! read more

Sonic Drive-In - Fries - Burgers Near Me - Rochester, New York

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I give up trying to order food here. It will close with no notice, dining room, car ports all shut down, and today they were out of ICE?!? This was right before they told everyone waiting in line they had a "system issue" and could take no more orders. The issue seems bigger than just the system... read more

Puke. Gag. Don't bother. Worst food experience ever. The minute the food entered my car it smelled raunchy and grease laden. I took one bite and gagged. Threw entire meal out. My car still had the smell from that food in it. read more

Wish I could give this dump a zero. Zero for the food and zero for the service. Sonic should be the speed at witch you drive away. I got a fish sandwich that tasted like something caught out of the Erie Canal. The cheese sticks were cold. The only thing of decent taste was the soda which they don't make. On top of the crappy food the service was as bad as can be. It's like I was bothering them when I told the the order they read back to me was for the car that drive off because they obviously were smarter than me. My advice to those looking for a snack. STAY AWAY. I have eaten in some pretty horrible places but this SONIC now rates as number one for places to avoid like the plague.. I would post a picture but I believe it would violate the terms of decency of Yelp. read more

Wait 10 minutes in a drive through with only one car ahead of you, just to place order, then wait another ten minutes to receive your order for your food to be cold. If this was a one time thing I would not complain because things happen, but this is an every time you go thing. Hence the reason I dont go to Sonic, It's not the employees fault because from what I could see is there is only one person working. ​ read more

Sonic in Rochester used to be a favorite but lately the rude staff and drive through wait times make this place a stay away on our radar. Gave them one last opportunity today for a work lunch - steamer has been broken for over a month, foot long cony dog is now 2 small hot dogs and the staff is still rude. Food was subpar, tots were cold and again if we wanted 2 hot dogs we would have ordered 2 hot dogs. Very disappointing. read more

Horrible service sat at drive thru speaker for 5 minutes when only 2 cars in drive thru and none any where else. The gentlemen didn't address us until I said, Hello. Then he just said, "There's gonna be a wait." No explanation. Ok well now I see why they have one star! read more

Do yourself a BIG favor... Don't even think about going to the Sonic Drive-In on Jefferson Rd in Henrietta (Rochester) NY. Was there on 9/10 at 3pm in the afternoon. Waited 15-20 minutes for an answer at the drive through which should have been my first clue... DUH! Ordered and waited another 15-20 minutes only to get food that was NOT FIT TO EAT! Lobby was closed, outside stalls were empty, I know why now... Didn't have things that were on the menu. I will NEVER go back. I pity the fool that does! read more

We enjoy Sonic. This is my first time at this location. I figured I'd grab a breakfast sandwich. It wasnt crowded at all so maybe they don't get a big morning crowd. Food took a long time to prepare which normally means it's fresh. There was a distinct taste of hand soap on the biscuit sandwich. I didn't know this until I had already left. This location is definitely a no go in the future. read more

The cashier stole my dad's change in the drive through!! He had declined keeping the receipt, and when he counted his change, it was short by several dollars. He told her the total she'd just quoted and she was belligerent and made up a different one. She then closed the door. This was around noon, Friday, October 27th. I strongly recommend not giving this restaurant any business. The wait time and customer service was lacking. AND you can't even dine in. The food was pretty good though... read more

Literally the worst fast food experience I've ever had. Waited 50 minutes for my mobile order, 20 in carhop watched 5 people leave, 30 in drive through. People who ordered at the speaker got their food before I did, and I had 2 employees ask me to pay because they can't keep track of their cars. When we got to the window after watching an ass out fingers in mouth woman hand out food and take/return payment, we had a wonderful show of blaring music, screaming, singing, and dancing by all 4 employees for 5 minutes before we were once again asked what our order was and if we had paid. 3 more minutes and we have our now cold food, but not the milkshakes that sat in my view at the window with napkins and straws! The woman who gave us our food went back to dance for another 3 minutes for the song she liked, and we finally got our now melting shakes. I've never been a fan of Sonics service but this was beyond over the line. Won't be back and I suggest you stay away as well unless you want hour wait fast food! read more

6/6/23 Worst experience ever. In drive-up was told I had to Order online. I said not happy and Lakeya told me to never F-come back again. I said WOW and she said "yes WOW". Wife ordered online and then she cancelled the order. I called the corporate 800 and they said manager would call but they never did. read more

Tater tots where so greasy I gained pound each bite And our ice cream came like an hour before our feed the lady who was working drive thru needs to get fired I called fast food for a reason it shouldn't take 40 min for the food to get out. read more

Waited in the drive through for an hour while other cars who showed after I did were served the closed lobby is inconvenient. The service was absolutely terrible and people were extremely rude even the drive up stations were down. Do not recommend this establishment. There was trash everywhere read more

Went to the henrietta sonic. Went through the drive thru. The building itself is dirty. Parking lot had garbage all over the ground. Decals on the windows were peeling off. Looked terrible. I ordered a simple chicken sandwich with no pickles. Mentioned 2 times and even was on the receipt. Guess what was on the chicken sandwich. Yup. Pickles. It sou ds little but this is the second time trying sonic. First one was in Irondequoit in which gave me a completely wrong order. Figure I'd try again. I'm done with sonic all together. Shouldn't have even eaten there after seeing how filthy the place was. Chicken sandwich wasn't that good just to throw that in. read more

Being from Upstate NY until the E Ridge Rd location opened we had to be out of state to enjoy a Sonic Drive-In. This location just opened on Jefferson Rd right across from Genesee Valley Regional Market (Palmer's). There have been minimal lines since opening, so no worries there. I have found this location to on par with others that we have been to and do feel it's a nice addition to the area and will save me some gas when I'm craving a limeade. The location also notes that they will be open 24 hrs with full menu and this is exciting as there aren't many such options in the area (per sign on window on drive thru). Although already concerning at this location is that the staff doesn't know the details of the promotions that they have ongoing - We have seen this with other locations. Foods - *Breakfast options include burritos and sandwiches. I have tried the breakfast toaster which is average - often the "texas toast" is soft, barely toasted with an often overcooked scrambled egg and minimal bacon (I haven't tried any other meat options). You can add Jalapenos to everything for 50 cents which is a big plus. *Lunch/Dinner options are burgers, chicken sandwiches, hot dogs, grilled cheese, chicken fingers, boneless wings, tator tots, onion rings. I personally am not a fan of their burgers have always found them average but their Chicago dogs are great and worth a try. Onion rings are hit and miss, often being overcooked but taste fresh. Onion rings are usually small portions for the price - sometimes 3 onion rings for over $2. The have boneless wings which have always been well sauced and good - BBQ, Buffalo and Asian sweet Chili sauces. *Desserts - They have vanilla ice cream only. Tons of of milkshakes options, Blasts where they mix ice cream and candy, floats, Sundaes and waffle cones. They have my husbands favorite Chocolate malt and I love the Hot Fudge malt. Drinks - This is where Sonic shines. They have numerous soda options and syrups that can be added to customize. They are offering Ice Teas, Lemonades which the syrups can be added to. If you don't mind the sugar they have slushes that are also customizable with candies like Nerds and flavored syrups. My favorite options are the Limeades that they make with fresh limes. LOVE the diet cherry limeade. I could drink one daily and still crave them - Sprite Zero with low calorie cherry syrup, fresh limes and occasionally a floating cherry. Also have strawberry limeades which are great. They have a great deal in the Morning until 10a (Unknown when it starts) 99 Cent Large drinks which includes Limeades. Between 2p - 4p Drinks are 1/2 off. Join their email and they have several deals during the month for half off items. Currently 1/2 off Milkshakes after 8pm. read more

Sonic Drive-In - Diet cherry limeade! - Burgers Near Me - Rochester, New York

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I was thrilled to see that the new Sonic on Jefferson Road is finally here! We discovered it on a warm evening in early May. It was the perfect night to pull into the drive up service bay and place our order. The establishment was bustling with happy customers and the staff seemed to be having a great time running orders out to the cars. I've always enjoyed their hot dogs and went with the Chicago Dog Combo with onion rings. The poppy seed roll was soft and delicious. The toppings were fresh and delectable too! My daughter had the New York Dog, which came with sauerkraut, onion and spicy brown mustard. Yum! It was spectacular. She also had the chili cheese tater tots, which were so good! It was a great experience and well worth the anticipation! There was no place that I would have rather been on a pleasant May evening in Rochester. Hope you enjoy it too. read more

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Whoa! Adjust the attitudes! I know it's a pandemic and you're working...however I am not forcing you to work. You have choices...be employed or not. I have very low expectations for fast food workers. Most are very pleasant. Not here!! Sorry to Karen up here but the service is pretty terrible. First of all the drive thru sign in the one closer to the building isn't even facing the right direction to see it while you're waiting for the car in front of you to order and half of the menu is completely missing. I should have taken a picture but I didn't think I'd be yelping frekkin' Sonic! So I order my corn dog and my pretzel stick which hello, that was SURPRISINGLY delicious and oooo guuurrrrllll, that cheese sauce..... Why did I only get one? Oh, because I'm fat and trying to watch my diet, that's right...Okay, so I'm in the line, I've ordered and some barely legal teen worker comes to my car with my food from the side door and barks at me FOUR OH EIGHT. Uh, what?? How about, hi, that will be $4.08? She takes my card and doesn't say I'll be right back nothing...comes back with my receipt and my card...I said thank you...I didn't hear a thank you, have a nice day, you're welcome, come again...not a peep. I don't expect them to say all of those but one would have been acceptable. There were also no napkins given to me..I had to use my receipt to wipe the grease off my hands. We need a little work here, a little more attention to detail. I don't care if your 17 year old boyfriend dumped you because he's going off to college, your mom took your phone away, you didn't get a car for your birthday...whatever your problem is-it's not mine. Your little attitude was uncalled for and not cute, Miss Angsty Sonic Teenaged Girl...and if you're not a teenager GROW UP LEARN SOME BASIC SKILLS IN MANNERS. Sincerely, A Fat Karen. Time of visit 3:30 pm ish, 8/23/2020 read more

Waited in line 18 min and when I said hello after waiting at the microphone for 5 min the guy told me he'd be with me when he's ready. I drove off. Watched several cars that were in line drive off. This is all management's fault. They lost a lot of business in 1/2 an hour. read more

Does the owner of this establishment not want to make money? Worst experience and most infuriating in my life. I went at 340 pm on a Saturday. I waited in the drive-thru lane for 25 minutes just to put in an order. When I drove up, there were six cars ahead of me. 4 left before they even ordered. Their is nothing fast about this fast food. When I did order. The employee kept saying we were out. If you're out, put up a sign. So after my order was placed, I waited behind 4 cars before the window. I waited another 30 minutes, and the car at the window never moved. 2 cars in front of me just left because of the wait. I waited another 5 minutes and then left. That is 7 cars of customers who left because of a poor work ethic by its employees. No sense of efficiency and professionalism in their job. I wonder if this place has an actual manager. The owner has to lose a ton of money in this place, and it's all on the incompetence of the staff. You can't even walk into the building anymore because the doors are locked. They don't want you to come in and see what they are doing and not doing. What makes this worse is that this isn't the only time, and I'm not the only customer it happened to. Look at all the reviews. I have gone there 3 times in a year and had the same thing pretty much happen. I never got food on those 3 occasions. The owner should just close this location. read more

so I gonna order at the self drive in and the girl told me to go through the drive through I was like ok maybe there understaffed I get to the drive through and order the new dirty soda and a few other things and when I get up to the drive in down the girl gave me a nasty look when I payed and gave me normal soda I drove 45 mins for it and was very upset and after she gave me food back she hesitated and stared at me more and then gave me the bag probably the last time I'm going there terrible experience read more

I can't say I would go running back to this location, the food took forever, the order was wrong, and everything tasted old and extra greasy. The only thing that was good was the drink. read more

If I could give no stars, I would. Tried the drive thru 3 times this week. Twice I left because after waiting over 20 mins behind multiple cars / I get to the box to order and they have no ice for drinks - twice in the space of 4 days. The third time I waited over 20 mins and no one single car ahead of me moved. This place is a disaster. Someone please open a Sonic in the Rochester area that functions read more

Zero stars if I could. This is the second time this week alone that they are out of ice, out of fountain drinks, etc! The employee that FINALLY brought us our order out was on the phone yelling with a partner and practically threw the bag into the car. When we got our drink at the window - 45 mins of waiting later - we said thank you the lady slammed the drive thru window without saying a word. Order completely wrong. People need to be fired and management needs to be stepping up. The Sonics down south are incredible with food and service. This one is a nightmare. read more

4/17 spent over $20 to get served nasty food. Ate inside to begin with. First time at this Sonic. Ordered iced coffee instead of soda in a combo and paid 50 cents more for literally ice and coffee. We special requested it as their iced coffee is made with a milkshake mix?! Ordered Crispy chicken sand combo large with tots and soda, double bacon cheeseburger with tots and iced coffee med. Mini order of onion rings equals $21 dollars. Order arrived with everything shoved into a bag. Chicken sandwich was literally oozing with mayo. It was everywhere. Had them remake with no mayo. Iced coffee arrived not to order, had them remake that. Double cheeseburger was gross as an understatement. First it was slathered in mayo and instead of cheese slices had cheese sauce. Then it was smashed down to less than 2 inches tall, which made all liquids ooze everywhere. Received 3 cold chewy onion rings in the mini order. Asked for a manager and waited over 15 min for a scared 19 yr old shift manager to come out. In the end we ended up with a $20 coupon but we have ZERO desire to every try it again. BTW sometime after 11pm developed a nasty case of diarrhea​... And Sonic was all I had to eat that day. Just saying. read more

Sonic Drive-In - Burgers Near Me - Rochester, New York

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Never disappoints. The staff are wonderful and pleasant and for fast food it's pretty darn good. The beverages are what set Sonic apart from other fast food joints read more

Sonic Drive-In - Burgers Near Me - Rochester, New York

Well we came here on a 1/2 price shake night that I received an email AND an app alert for. It said, please mention "SHAKE" when ordering. So we pulled up to order and said, 'hey we're here for the 1/2 price shake special'. The girl said - that's only for our EXPRESSO (yes, that's what she said) shakes - the 2 EXPRESSO ones. I asked her - so you can't use them for classic or master shakes? She said, NO Knowing there's more than 1 way to skin a cat, I pulled off to the parking lot next door and got on my SONIC app (which I shoulda done in the 1st place) and ordered my 5 shakes at 1/2 price. We drove into a stall and shortly an employee came out and told us they ran out of peanut butter. [HOW DO YOU RUN OUT OF PEANUT BUTTER??] Like, FOR REAL? And how she said it - total lack of concern or empathy - like 'whatever'. So we gave them the alternates and then she came back out with our shakes. As she handed them into the car, one of the tops came off, and some of the shake started spilling out. That should have been my first clue to double check them. I was able to get the cup lid back on. The next shake was ok as we got it, then the 2nd to last shake, the top totally came off and we spilled a quarter of it into the car. Freakin ridiculous. I asked her for some napkins - she was like, 'lemme go get you some', and I asked her to remake our shake, which she did with no issues. It was a total hot mess. No apology, nothing. The customer service at this SONIC was atrocious, coupled with running out of peanut butter, and not honoring the 1/2 price at the drive thru - if your staff doesn't know, that's on you - the management. Just terrible. But unfortunately, we enjoy SONIC from time to time, but with that being said, I'm not sure it's worth ever going back!! Sad, cause we really like their offerings. read more

Drive thru service was rude and sloppy. She should not be not be working in public. Order was also wrong and a mess, looked it was dropped. Stay away from this place. Total fail in fast food. read more

Found plastic in my strawberries at the bottom of my cup fromy the drink my mom brought home for me. So disgusting...

After waiting a very long time, all our food was overcooked. Fries looked like they had been soaked in grease since yesterday, which should have been another order of tits. The tot's we did get were so hard they were almost inedible. On the positive the girl at the window was pleasant and the Philly steak roll was soft. read more

the food is good, thats why my boyfriend and i keep going back there, but every time my boyfriend and i have to wait like 5 minutes before they take our order, so service isnt that great either. they dont read back the order or anything. the last time we went was the worst experience yet. took more than 5 minutes to take our order, we got there first and they took two cars' orders before us, we asked for buffalo sauce and got two barbecue sauces, asked for a water and never got the water. the fries were cold and my boyfriend's pretzel sticks were almost burnt read more

TERRIBLE!!! They stole my debit card and would not return it until we called the police. They would delay our refund and we had to wait 1 hour just for our crappy food. Our Order was wrong.NEVER AGAIN! Not recommend the staff was yelling at us and the other angry costumers Pls don't eat here It Sucks But hole read more