This place has the worst employees ever...Sunday went there for drinks and waited 17 minutes and they still did not take our order so I drove to the window and the young girl there Saud we don't take orders at the window and to get back in line. There were easily 8 cars who left because of the wait...don't go there..it's the worst read more

Terrible service. Went 10 minutes between close time for just an order of mozzarella sticks. Guy gets on speaker and tells me that they closed the kitchen because everyone already went home, and that they only can make slushees or ice cream now. Ridiculous. The whole inside was dimmed and looked closed. I arrived at 11:50 and closing time is 12am. Do better. read more

This is the worst sonic ever!! Why does one have to wait 10 minutes at the drive thu and another 5 in the car lane just so NO ONE can take my order. And this really isn't the first time. I'm not even sure the second lane at this location even works by the way people are always getting ignored every time they pull up. read more

Horrible wait times, horrible service, no matter what time you go. If I could give it no stars I would!

Number one they have signs all over saying dining room is closed. We stopped there because my son wanted a Cherry Limeaid. We had to go thru the drive thru. The service was horrible. We waited for 15 minutes just to get to the speaker then another 15 minutes before we got to the window and received his drink. If there was a way to give a negative number, I would. We have been to the one in Warwick and it's nothing like that. Would not recommend going there. read more

20 min drive thru with no line. food was cold. order was wrong. service was anything but great . A waste of 23 bucks

If I could give negative 5 stars i would. Waited 15 minutes and simply no one took my order. I go to the drive thru for another 5 and it doesn't even budge. I check the reviews on this place and low and behold they have a staggering average of 2 stars!! I'm blown away at how useless the staff must be. I work in food service so I understand a wait if it's busy but there were 2 cars in the drive thru and no one in the pull in spots. Insanity. I'd give a rating on the food if i ever got to try it. Service 0/10 read more

Waiting in the drive through for 10 minutes. Bailed. The dining room was closed or I would have gone in. Don't think I'll both trying again.

If zero stars were an option, across the board for this place.. I've tried it a couple different times hoping it was just the day, nope never the less it's just this location. Wasted my time again today, trying to simply get 2 things, at the window the person on the intercom never seems happy than to get to the window to hand the card and sit there for 8-10 mins to only find out their system was down.. and has been down for a bit today so it was cash only. I've now wasted my 30 min lunch, pulled away disappointed and hungry, for a mistake that could have been handled a lot better if this place had great customer service. Lack of communication all around, the place needs to be reevaluated & get their employees in check when it comes to customer services. DONT WASTE YOUR TIME HERE! read more

Pam was extremely rude when I ordered my 2 pretzels and order of chedRpeppers she proceeded to fail to mute herself and complain about me ordering. "Really people?!" Like no, really Pam? Took forever to come out. Ordered 20 minutes ago and still waiting. Get rid of her she obviously can't handle the food service industry, I Won't be coming back. UPDATE: ordered a chedR pepper with ranch and two pretzels with cheese, only received chedRpepper 1 pretzel and 2 cheese sauces. read more

Sonic Drive-In - Burgers Near Me - Smithfield, Rhode Island

I made a yelp account purely to leave a review about the smithfield location and how abysmal the service was here. After waiting at stall #7 for 30 minutes and pressing the button four different times, we decided to go through the drive through. Our order consisted of 4 items and a drink, which i would typically not order that much food in a drive through but was forced to since no one would answer the drive up stall. As I said my order, the worker taking my order SIGHED at me and told me with attitude to pull up. When I received my order, items were missing out of the bag that we were charged for and one item was completely missing from our receipt and bag. First and only time ever coming here for sure! read more

I drove up at 11:15 to order a shake (they close at midnight) and when I placed my order I was told the machines were down and they couldn't make any shakes. I know for certain they weren't busted because it was working properly early in the evening and the following afternoon right when they opened. This was clearly because the closing staff didn't want to stay late to clean and shut them down early. This isn't how you should run a business. Not only are you disrespecting customers but you're losing money. If the machine was busted, a sign would've been put on the menu or it would've been mentioned before placing the order. Also, the previous time I went there one afternoon there was nobody in line before me or at a stall and it took nearly 8 minutes for a medium banana while I could hear 3 employees carrying on a casual conversation. The things fast food employees get away with when their dining rooms are closed is ridiculous. Nobody to keep an eye on them. Absolutely disgusted with the service. read more

The worst sonic. Literally always rude and always slow. Even if you order on the app they're slow. When you order extra sauce on the app the manager refuses to give it to you because the app didn't charge for it. HATE THIS LOCATION read more

this is the worst sonic ever. placed a mobile order to pick up for 9pm and still waiting for food at 9:45pm. the drive thru line has not moved in over 20 minutes either. absolute bullsh*t. anyways, anyone know how to get a refund on my mobile order? read more

one of the worst fast food services ever, I love their food but I currently ordered my food for pick up for 7:05 and it is currently 7:40 no one has brought the food I have tried calling multiple times and the line is not moving so there has been no way to get my food but I already paid $50+ for it. read more

Terrible. Ordered a hot dog. 10 minutes later was brought out a foot long. I said I'm not paying for a foot long when I ordered a regular hot dog. The manager refused and the foot long went in the trash. Don't go. read more

worst sonic ever. we waited 10 minutes at the speaker and no one answered. i decided to move up and wait in line. i got up to the window and said "i waited at the speaker for 10 mins and no one answered" and he goes "you have to go around" and slammed the window before I could even say anything. don't come here. all i needed was a drink. read more

2 Stars, because it tastes good and the food is sanitary... I won't leave bad reviews until I give the place more than one chance. I've had 4 experiences here that I can remember. 1) Opening day. I ordered 3 shakes. It took an hour, half of that after I ordered. I figured it was busy. And the place was new. 2) We ordered several hot dogs for everyone at home on half-price hot dog day. Noticed they only took off the first one. Called within 2 hours. Was told by the manager that too much time had passed and they couldn't help us. After calling headquarters we got a discount coupon. We just wanted half priced hot dogs... Lots of time on the phone to be talked down to for nothing. 3) I took my son and his friend for dinner. The wait was long but the food was good. It's ok. 4) Tonight. I got there for half-priced shakes. I ordered 2 medium shakes (1 plain, 1 master blast), and a small limeade. It took 17 (yes. SEVENTEEN!) minutes from placing our order to receiving it! The story we received was that a new guy was making shakes and dropped all the drinks not once, but twice. I wish that I felt this was an anomaly, but I'm thinking not so much... I've been to other Sonics (VA,TN,OH) and this one just doesn't run like the others. Maybe it will improve someday. Or maybe I'm just really unlucky at Sonic. read more

S-L-O-W-W-W-E-S-T DRIVE THRU EVERRRRRRRRR. Might as well call it a STOP thru. Actually, I think this line is going backwards in time....

Just had a and a corn dog, typical fast food type of food going on here. I will go back to try a shake because that's what they are known for but as far as food is concerned......nothing special! read more

Just terrible.. it shouldn't even be called fast food.. the worst service on that strip. If you want to wait in a drive through for 30 minutes for cold food & syrup "slushees" (zero ice) this is the place for you! Drive through person has an attitude & seems mad that you are there. When you FINALLY get to the window don't expect your food to be ready.. or for them to have a clue what you ordered.. you'll likely watch 4 to 6 people standing near the window looking like they have no idea where they are or what is happening... I've been to other locations (Warwick & out of state) & it's NEVER been THIS bad. They should probably fire everyone & just start over. Just don't do it.. you'll save time by driving to Warwick.. read more

DO NOT GO TO THIS RESTAURANT. I have became a regular at this location for about two months. Last night I went, and I am appalled. My burger was bit into, and had everything that I didn't ask for on it. On top of that, the door to the establishment in the back was open. All I saw was nothing but garbage, and dirty floors. A worker was smoking weed outside by the drive through. The employees are unprofessional. Drive thru worker had her uniform shirt cropped and her stomach was hanging out. I heard the drive thru worker saying that I was a "Karen"? It's nothing but lousy work and lazy teenagers working there. The food, became disgusting to me over the 2 months. It just kept getting worse. My mozzarella sticks were ice cold, I asked for a 6 Piece but I only got 2. This place is dirty, disgusting and unprofessional. Do not go to this location. read more

Seems like they're never actually open, as opposed to what their online hours say. I've come multiples around 10 pm and no one answers the drive thru speaker. read more

a bunch of children with no care in the world about service. The child at the window looked dumbfounded when I asked for a spoon, she gave me a fork then she turned away and ignored me. With her back toward the drive up window. Horrible service. Horrible workers. Horrible experience. Oh. Plus. Another example of not wanting to work... sign wasn't one. Thought it was closed. Where is the management in this establishment. read more

ORDER MY FOOD ONLINE WAITED 30mins,,, went inside was told (WE ARE WORKING ON IT). And the place was dead two cars that's it,,,how do you people take so long. Nope never again. I HOPE THEY CLOSE DOWN!!!! read more

HORRIBLE. food came out cold and our order was incorrect and took almost 20 mins to come and correct it. the girl who came out was stoned and had no clue what was going on. read more

3 stars because the shakes are really good (I had the Churro shake), but I got the Big Dill Cheeseburger and it was just a completely smushed burger with an okay taste. Couldn't even really tell there were friend pickles in it or anything. Food really tastes worse than McDonalds as far as fast food goes. read more

awful service on multiple occasion, waiting 20-30 minutes at the window with no response. multiple people working at a time, doesn't seem like a short staffing problem, more like a competency issue. read more

Sad what has happened to this Sonic location. I have been here a few times and always enjoyed it. I was in the mood for a shake tonight so I figured the half price after 8 deal would hit the spot. Got there right after 8 and the place seemed semi busy nothing to crazy. 3 cars behind in the drive thru line it took about 10 minutes before I ordered 2 shakes. Got up to the window where the girl working was super rude. I waited,and waited and waited ...now still at the window waiting for 20 minutes. No one is acknowledging me and I was really confused why I'm sitting here for now over 20 minutes for a drink. She starts handing me all sorts of stuff and I'm like it was just two shakes. She says "oh f%$%" and turns around to where my shakes had been done this whole time. I was completely forgotten about and she actually thought it was acceptable giving me these nasty melted sloppy drinks that were sitting on the counter for 25 minutes. I pull into the drive in and ask to speak to a manager. A worker comes out who isn't management and rudely tells me they've had 20 minute tickets all day so oh well. My issue wasn't the wait..I'm very patient and polite.I had a problem with my shake melting and turning sour due to their ignorance of leaving me hangin, but she was too illiterate to understand that. I asked for a refund and refused to drink that sick looking drink. She made no effort to make another shake, there was no apology. Horrible attitude and zero f's given. So bottom line,by the time I left their parking lot it was a 45 minute fiasco and I never ended up with the drink I intended to get. This Sonic is in serious need of corporate evaluation. By far the worst fast food experience I've ever experienced. This place is a health hazard, everything about it is dirty from their sleazy looking workers to the unsanitary food their slingin. *GROSS* read more

Sonic Drive-In - Drive in - Burgers Near Me - Smithfield, Rhode Island

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Went in the drive thru tonight around 9pm. Waited a few minutes to place my order which is fine, I've worked in the food industry before so I get how it can be before closing time. The girl proceeds to take my order and sounded SUPER annoyed the entire time, "anything else, anything else, anything else" getting louder and sounded more annoyed each time I added something (I only came for three things). I ended up just driving off, because I'm not risking getting my food spat on because someone is annoyed with having to do their job. Funny how people who work at these chains complain about getting paid minimum wage, when their service is bottom of the barrel. read more

This location is AWFUL. So many bad experience at this sonic. A few weeks ago I waited over an hour and a half for a drink and a pretzel because I ordered online, went into a stall, and waited for it to be brought out but turns out they were doing drive though only so after waiting 30 minutes I had to go sit in the drive through for an hour and wait. That was my first truly bad experience at this location. Today, I went to get a cranberry limeade and when I got it, the sprite they use in it was out of syrup. We told the girl on the speaker and asked if she could remake it (assuming she would switch out the syrup). No problem she said yes and brought out another drink. I got my second (remade) drink and it tastes just as bad as the first. It tastes like seltzer water with a hint of cranberry. If a customer tells you that the machine is out of syrup, do not just give them another drink again without replacing the syrup in the machine, like hello? how stupid can one be??? read more

First off, they have two drive-through windows, so I pulled up to one because the other was occupied, but nobody answered me and they just kept taking people in the other lane. Then when I was able to get into the other lane, the person taking my order and giving me my order was rude and then I ate the most disgusting hamburger, and french fries I've ever eaten in my life, that was my first time there and I will never go back read more

We had a 14th birthday party yesterday for my son and Lexi went above and beyond to help make it a great party! We placed a pretty good size catering order with specific instruction for a variety of items and she did a great job! The kids loved having a choice or burgers, mozzarella sticks, hotdogs, pretzels, popcorn chicken etc and everything was individually wrapped so they could grab and go and continue to have fun! It was great to not have to stand over a grill all day! She even packed all of the condiments in little special birthday boxes! Even the parents enjoyed the food! I definitely would call her again for the next casual get together or kids event! Thanks Lexi!!! read more

i've been sitting here for 20 minutes yet still no service...all i wanted is some mozzarella sticks.

The service here is always slow, but the food is cheap and basically what you would expect for quality from sonic

Better Than McDonalds I know I have spoken pretty harshly about Sonic lately. This is the first location to open in RI. I waited for basically 3 months and several foolish traffic jams in front of the place later to finally try this chain. I have to say the food is ok. Seems to be a better quality product than McDonalds or Taco Bell, but that isn't saying a whole hell of a lot. I recommend the place for a weekend late night burger fix when you be a bit inebriated and not be overly judgmental about quality and taste. The thing that boggles my mind is a chain restaurant that has the unique characteristic of a roller skate server car hop, building a location in a state that has bad weather at least 4 months out of the year. Sonic = Late Night Drunk Cheeseburger and Tater Tots Tip: Drive down the street and try Firehouse Hot Dog's instead of Sonic. It's a local legend that serves fresh food to order for the late night night crowd. Thanks read more

Shits bangin Ate me some bacon cheeseburger TOASTY: smacked Ocean water: vibes Tater tots: Tots are poppin read more

Sonic Drive-In - Good ass tater tots - Burgers Near Me - Smithfield, Rhode Island

This sonics drive thru can't get your you order right they give you the wrong order and simply let you drive away with it .. and ruin your only meal of the day . The staff is incompetent that doesn't pay attention to detail in who's getting what I am never going there again and a wast of money. Where you don't get in what you pay for... read more

As everyone knows this place was packed for almost 2 months. Finally it has calmed down. Honestly the hype was overrated. I tried to give this place several tries and it wasn't my cup of tea. Yes I go here a lot but not for food ever just for their drinks that I'm madly in love with, the drink menu alone is long and I love it , but the food I don't. I had ordered the foot long hotdog and it tasted like a frozen mediocre hot dog, nothing at all was special about it , except the over priced price. My fiancé had the burger he said it was okay , and nothing fancy. The other thing that was good out the meals was the tater tots. We haven't tried the drive in yet, we have only been inside but if I don't enjoy the food so why would I do the drive in, the one good thing about this place are the workers they're sweet. The handful of times I have came here the workers have been very sincere and nice. But I will continue coming here for slushies with nerds and jolly rancher pieces, otherwise I'll eat elsewhere. read more

Terrible service, bad customer service. They can only take care of one customer at a time. Takes forever. Food is awful.