I ran into an unexpected difficulty with a roommate moving out and change in Internet account holders. This butterfly effected into a bunch of problems with the routers. I called customer support for help. I spoke to Adrian and Christopher. In summary, the solution is waiting for access to the portion of the unit (the unit is split between two separate residences). Adrian was very kind, which is why I gave two stars. I'm writing this review about Christopher. He was rude and dismissive on the phone. I was asking questions to try and have a better understanding what was going on. He was quick to rush me off and gave conflicting information from Adrian. I have been paying a sonic bill for 2.5 years now and it was very frustrating to feel dismissed and talked down to. read more

Sonic is the fastest internet I've ever had! I just moved into a new place and was undecided about who to go with for my internet service. After talking with friends and doing some research online, Sonic seemed to be the answer that kept coming up. And I couldn't be happier! It's also more affordable than many other providers and why I would expect of such quality service. The tech who came out to set up the router and modem was Anselmo and he did a great job! Professional, came during the hours that the appointment was scheduled for, and stayed until the job was done. 10/10 would recommend Sonic if they provide service in your area! read more

I changed my internet company from at&t to sonic .so far very i am very happy with the service. Fiber internet is much faster and cheaper than at&t. The Technican (Najib) did a amazing job.he was very nice and courteous. I highly recommend it. read more

My experience as a Sonic customer was positive until I moved out of my apartment and mailed my two routers back through their equipment return process. Sonic charged me $300 claiming to only have received one router when both were placed in the box. They are unable to provide any documentation of the missing router. Each Eero 6 router weight .66 lbs, and my package weight was 4.7 lbs with both routers and their power cables. Only one router would not have resulted in this package weight, but Sonic insists they only received one. read more

Technician Mike Ortiz came early, which was great! He was very nice and he explained everything to me. He had my internet connection up and running in no time. read more

Both field service reps who came out were knowledgeable and swift. Thank you Humberto for excellent service and support.

I was just telling someone about Sonic and remembered how much I love them so I'm writing this review. This is literally the best internet I've had in my entire life. I have the eero routers too idk if that makes a difference. But the speed is incredible, the internet has NEVER gone out, and the price has I think stayed the exact same since I signed up (less maybe a promo of like $10 I had year 1). I've had comcast and then monkey brains because support local, but eventually had to switch to Sonic and I LOVE this company. read more

Alex Broes from Sonic did a fantastic job installing the fiber optic internet at my apartment. He was incredibly nice, calm, and helpful throughout the entire process. While he didn't install the modem itself, he went above and beyond by rushing a follow-up appointment so another technician could come out quickly to install the router. I truly appreciate his dedication to getting me connected! read more

I've been a Sonic customer for 9 years and they've been consistently reliable -- fast, stable and refreshingly communicative. I really appreciate how proactive and thorough they are whenever there's maintenance or an outage. It makes the whole experience feel much more trustworthy. Highly recommend. read more

I put in a ticket order and was able to get next day appointment between 12pm-4pm. The issue I was having was a drop or slow down in service. Technician "Vadzim Yesman" was amazing. He called in advance to let me know he was on his way! Got here and got started right away! He worked hard and non stop for about an hour and a half. Answered all questions I had. And left my internet super fast! No more connecting isuues! read more

Sonic - Internet Service Providers Near Me - Santa Rosa, California

Wasn't gonna write anything, but saw that the owner wrote " fast, affordable access to the internet. No tyranny, no barriers. Internet freedom for all!." What a racket. The crap is fast (generally), but it's also $120/mo for 1 gig. It slowly went up from $80 w.o warning. They make me pay a monthy rental fee of $10 for 8 year old equipment. (That is, I've paid $1k for an $80 outdated modem). I'm not allowed to replace the equipment with a store-bought one or it won't work, though. My brother lives accross town and pays less than half of what I do for 10x the speed. I asked sonic about it and they said since it's just repackaged ATT there's nothing they can do about it. I reminded them that essentially my brother is getting more than 20x the deal I am and they told me that I could cancel if I wanted cus ya 'They don't make enough money off of me.' verbatim what the sonic guy said to me on the phone a few years back. Basically, for whatever reason, it costs them too much to maintain the lines out here.... It really seems like they want me to cancel -- at least they're not generally concerned to lose my business. I know if I look it up, none of my neighbors can get sonic. About a year ago, I changed debit cards and forgot to update the number through sonic. My payment was 2 days late --- 2 DAYS LATE --- and they sent me an email saying my internet was cancelled and that I couldnt turn it back on. I payed it that moment, hoping it would work out and it did. Customer service is hit of miss. The ATT folks they send are great, sonic's own online chat folks are p terrible. I asked the most recent one for a call/appt 4 times during the chat and he pretended he didn't understand. I then asked his name a few times but he refused to tell me and then ended the chat. From what I've seen online, this seems to be a theme -- Sonic workers who won't reveal their first name to customers for fear of complaints. The last phone guy was p attentive and helpful though. So yeah, standard mega company bs. It's always about money. read more

Great download & upload speeds. Reasonable prices. Service from field tech (Najib) was awesome...he showed up on time, was friendly, and worked with us to get everything up-and-running smoothly with no unsightly wires or holes! read more

Mike O. came by to rewire an external cable that had been cut. He was extremely quick and professional and also installed a new modem for us. Sonic has always been quick to respond to any issues with our internet. 10 out of 10! read more

Good service and the technician that installed it for us was great too, Thomas (tj). Thomas was in constant communication with me and telling me the steps and showed me navigate through the app. read more

Had Sonic for years. Very reliable, and great customer service, as proven again when an outside wire failed and we lost service on a Sunday afternoon. They were out by Monday at noon and the repair guy, Shephered S, was a real craftsman. Reliable high speed and backup phone at a great price. And they are local. Love it. read more

Sonic is great their Internet is fast AF and if anything goes wrong they send a competent technician out quickly to definitively address and then solve the issue. Full vouch. read more

Asked Field Service Rep about the product and they were able to squeeze me in for an appt. Very professional and friendly. Highly Recommend my rep was Humberto Romero thank you read more

loved sonic when had them, but be wary if you ever move! Small business that somehow got thrown into enterprise through the 10 years we had sonic. Took 1.5 weeks to get a call back with multiple attempts, prior to move. Over 9 weeks after move out for number porting and it's been an additional 2 more weeks and still don't have return label for the equipment, we moved from old address almost 3 months ago. Oh and I was billed for the service after moving for 2 months. Wish I could get paid for the hours and hours this process has cost me.. a small business owner. read more

The quality was ok but the customer service is way off! There is no longer customer service anymore! Over charges price is supposed to stay the same! I kept getting overcharged ! Canceled and had a death in the family I misplaced the device , they don't let you drop it off to them you have to mail it back to them, I found it in 2 months and they said too bad it's in collections and there is nothing we can do ! I am besides myself they want me to pay for this shit it's no good to me for over 200 they ripped me off the whole time I was a customer by over charging me every month. The only internet company I like was monkey brains , someone else purchased them too ! I hope it wasn't sonic! lol. read more

My street is mostly Sonic, it's what we all recommend to any new neighbors. The internet service is fast and reliable, upgrades are painless. And if something does happen, e.g., your favorite paint crew manages to destroy the fiber optic cable to the house, a tech like Jimmy arrives at the house within a day or so and has everything working great again within minutes. Where Sonic particularly excels is when I play house-call IT support (NOT my skillset) to debug a neighbor's connectivity issues. Sonic phone support is always very good-natured and patient when I call and explain it's not my service account nor my address nor my mobile phone for verification and I put the neighbor on the call and prompt her as she responds to Sonic's questions. Thank you, Sonic! read more

Just got Sonic installed at the house and the installation process was quick and easy. The technician that came today Rodrigo he was very pleasant, helpful, and very knowledgeable. read more

Sonic is completely different from other internet providers. There are no hidden tricks or restrictive contracts--just a low monthly price for speeds that are much much faster than AT&T or Xfinity. Their customer service is incredible. Instead of navigating endless phone trees or dealing with unhelpful call centers, you speak to a knowledgeable person right away. Best of all, there are absolutely no limits. Other providers claim to offer unlimited data but secretly throttle your speeds if they think you use too much. Sonic never monitors or restricts your connection. read more

Internet & phone service were requested on 3/31, and installed on 4/3. Miles Novak was our technician. He was considerate, polite and very personable. He kept us updated on everything he was doing, and his installation is neatly done, inside and out. He took time to explain how to set up the phone app, and WiFi name & password. I am extremely pleased with this service. We decided to switch to Sonic because their prices & options far surpassed our previous service provider. read more

Wow! I feel so lucky to have service from Sonic! My WiFi went out two days ago and then customer service on the phone helped so much to trouble shoot. Rafael Granados-Berrios first called to tell me his schedule so I knew when to expect him. Then he came to check about the problem. When it was determined that it was my fiber cable, in a half hour, Rafael had a team with two trucks came and installed new fiber cable. Everyone was friendly and patient with all my questions. And within 36 hours of losing WiFi it is back up. What a value for the my monthly fee. I highly recommend this company and its services. read more

I've had most of the major Internet service providers over the last 25+ years and Sonic is easily the best. We switched away from AT&T about 12 years ago and never had issues. Made the mistake of switching to AT&T about ten days ago. It didn't take long to miss Sonic. Swapped back today and won't be doing that again. I don't care if it's a little more expensive. I want to rely on the service I'm paying for. read more

Ricky Turner did an outstanding job with my Sonic fiber optic internet installation. From start to finish, he was extremely professional, knowledgeable, and thorough. He took the time to explain the entire installation process, answered all of my questions clearly, and addressed every concern I had without rushing. His attention to detail and friendly attitude made the experience smooth and stress-free. It's rare to come across someone who genuinely cares about doing the job right--Ricky absolutely delivered. Highly recommend him and Sonic because of this experience! read more

I love Sonic! Weird to have my internet company be one of my favorite companies to call, but damn I just love working with them. A real person picks up the phone within a minute. They show up quickly. They provide good internet service for a good price. I literally have been able to get things ordered with a real person in less than five minutes. And where nowadays can you actually call back with follow up questions and have them transfer you to the SAME person you were working with before?! I don't lie when after every call I tell my friends that Sonic just makes my day. I know one day they will sell out and I will be back to waiting on hold to repeat my answer to some AI chat bot and still not have my issue addressed days later, but for now I am hoping Sonic will continue to be the little bit of light in the AI distopian world we live in when it comes to customer support. read more

Just switched from AT&T who were continuing to increase rates while decreasing the quality of their WiFi. So far Sonic is cheaper, much faster, and also more responsive on the customer service front. The field technician (Najib K) who installed our modem and routers did a thorough job and expertly navigated the crawl space under the house to make sure we had high speeds in every corner of our house! read more

Absolutely abysmal customer service. Horrible communicators and horrible processes. Whoever is running this business needs to make major changes. read more

Simply the best internet service I've used in my life. They are extremely good on the technical aspect, and it's the first time I've felt heard and seen as a software engineer by a company. They have been stellar in installation, transparency, and how they service work. It's also been the service with the most bandwidth consistency I've ever used. Can't recommend Sonic enough! read more

I had nothing but good experiences with the Sonic team. C The changeover from my prior internet connection was quick and easy. The Sonic team actually watches to ensure that I always have a good connection. When my power was turned off to change a breaker box, a sonic technition called me a few hours later to say that they noticed a drop and asking if I needed a tech to come out. I'm more than happy with the service. read more

Service is not great, but okay, however what really disappointed me is that I was sold this under the pretense that I would not have escalating pricing, which now seems was not true. My price just went up $10 and when I spoke with the sales team, they said that my promotion just ended. However, upon further research, I was not in a promotion and this is just a price hike for my existing service in my area (Richmond, CA). -Once loyal customer, now considering other options read more

Kevin from Sonic was very professional and helpful throughout the process. He made everything easy, answered all of our questions, and got us set up with an appointment quickly. Great customer service and communication so far -- looking forward to getting everything installed. Highly recommend working with Kevin! read more

Horrible service in San Francisco. Had a 12-4pm appointment window for installation, and NO ONE SHOWED UP during this period, despite 5 texts & 2 emails confirming the appointment. At 4:30pm I get a text saying someone's coming between 4:20 and 6:00pm. What a sh*tty way to treat a would-be customer! I already waited for 4 hours, now I have to wait 2 more hours for someone to hopefully arrive?! Someone showed up at 5pm, but it was the most unempathetic, clueless man on earth..when asked what happened to my 12-4pm "appointment", all he could say "i don't know, I just started my shift." I just sent him home...I've already moved on. Unless you want to waste an afternoon waiting for nothing, avoid them. read more

Recently had Shawn out to reinstall and optimize my home WiFi, and I couldn't be happier with the results. He was incredibly professional, arriving right on time and taking the time to map out the best coverage for my specific house layout. What I appreciated most was his attention to detail--he didn't just plug things in; he made sure my download and upload speeds were consistent in every room, even the previous dead zones. He explained the setup clearly and made sure all my devices were reconnected before leaving. If you want your home network done right the first time, I highly recommend Shawn for his technical expertise and great service. read more

My internet has never been better. The installation was fast and the tech Guillermo went above and beyond my expectations.

Been a Sonic customer for about 1 hour, so I'll check in here as things progress. But install was quick and clean. Ricky Turner was right on time, super courteous, showed me exactly where the run would be, and got to work. The install location was up in a closet, and he made sure everything was installed nice and cleanly. No messy wires, just clean lines to a small modem that fit right on the closet wall next to the router. And we're immediately online, going faster than before, with fewer glitches than Spectrum, for less money. What's not to love! read more

sonic technitian raymundo reza did a great job resolving the issue i was having with my internet.

The technician did a great job. He is friendly and cleaned up the place after the job.

I Add a great experience with the field technician that set up my wifi. Diego Estrada was informative, efficient, helpful, and kind. He provided great care and excellent customer service. Thank you Diego read more