Incredible Doctor Terrell Incredible Staff…read more Incredible Professionalism What more can I say ...5 Stars all round! Derek Dickenson

Dr. Tat and her staff are compassionate, caring, knowledgeable and kind professionals. I have…read morecomplete confidence in her practice. There are no other practitioners that I would want taking care of my health.

I was recommend to Dr Lin by a friend who is really happy with care. I had a great experience and…read morecontinue to see him . Dr Lin is very professional, knowledgeable and overall a great Doctor.

I have been a patient of Dr. Lin for over 30 years...I have followed him and I'm a big fan of his…read more He makes me feel very special and has genuine concern for my well being. He takes his time with me and always asks the right questions.

My dad's been coming here for a while, and I have to say -- the doctors and staff at Chino Hills…read moreFamily Medical Group are top notch. They treat him with patience, professionalism, and kindness, which means the world to me. He's showing some signs of early-onset dementia, and as anyone who's been through that knows, it's not always easy -- he sometimes forgets appointments or prescriptions (like his brain scan from six months ago), but the staff never make him feel bad about it. They handle it with empathy and good humor. That's something you can't put a price on. The doctors are knowledgeable, thorough, and genuinely care about their patients. The front desk team keeps things running smoothly, and every visit feels like he's in good hands. In a world where medical care can feel cold or rushed, this office actually takes the time to listen. Doctors who take their time and genuinely care about outcomes. Chino Hills Family Medical Group is a place where quality care meets humanity. They've been great with my dad, and that kind of professionalism mixed with patience is something rare. Highly recommend -- especially if you're looking for a team that's not just competent, but compassionate.

This place is falling apart. We haven't seen Dr. Moreno for…read moreyears. Some of the P.A order tests, but never contact you to discuss the results. Last year, I had made an appointment for a specific vaccine. A few days before rhe appointment, their system asked me to confirm the appointment, and the next day they said they do not give that shot. The exact same thing happened today. I made an appointment 3 weeks ago for an important vaccine. Again, their system asked me to check-in, and today, 45 minutes before my appointment, they called me to tell me they were out of that vaccine, that they had used the last one. I've been.going there for years. I was satisfied, but now, it is obvious, there are having problems, and it's time for me to go somewhere else where they are more organized, better staffed, and where the main doctor is visible.

I have been in the care of Dr. Ricardo Saca, MD, since I moved to Chino in 2016. He is an…read moreinternist with decades of experience. He is one of the brightest physicians I have ever known. He takes the time to know his patients, explains his findings and concerns with clarity and sincerely strives to achieve positive outcomes. He is pleasant, kind, knowledgeable and conscientious. My domestic partner also enjoys his care. We are fortunate to have such a superlative clinician in Chino. The days of accessible and caring health care seem elusive presently but, when in Dr. Saca's care, one feels seen and heard, every time. We hope he never retires.

I am a new patient of Dr. Saca, since my insurance changed and my previous Dr. of 29 years does not…read moretake my new insurance it was time to select a new Dr. Today I went for my annual physical, very nervously walked in but walked out feeling so good that I found a Dr. that truly cares about your well being and takes the time to get to know your health history. He is very professional, knowledgeable, kind, and compassionate. His office staff is extremely nice and I'm very happy to have him as my PCP now. Thank you Dr. Saca and staff for making me feel very comfortable.

The office is very clean and efficiently run. Receptionist was very friendly and we were taken…read moreright back. The PA was thorough enough to not just blindly recommend antibiotics but made an honest assessment and ran the appropriate tests to ensure antibiotics were warranted. We took our kiddo there last minute and they were very accommodating and we were in and out so fast. Definitely recommend this urgent care. We will absolutely return (buuuuut hopefully not too soon)

SCAM! Charged me and…read moredidn't charge my insurance and is trying to take more money from me. No quality of care. Doctors are inadequate and don't do anything. I literally saw the guy go on chatGPT and typed in what we said the issue was and read if possible diagnosis. Charged me 75$ and trying to charge an addition 90$ for 5 seconds and is trying to double the charges now. DONT GO HERE!

This one star is for the office manager. I am filing a complaint regarding the office manager's…read moredecision to charge me for my massage appointment after I had to cancel due to a last-minute emergency. I received a call from my daughter's school that she was sick, and I immediately contacted the office before my appointment time to cancel. Despite the circumstances, the office would not make an exception and still charged me for the appointment. I was also disappointed by the office manager's response, which felt cold and unempathetic. She told me that I could bring my sick daughter in with my appointment which was extremely rude. I have been a long-time customer and am enrolled in the monthly auto-pay plan, so I do not feel this is an acceptable way to treat a loyal client. I would appreciate a review of this charge and the office's cancellation policy in situations involving emergencies.

This is an update of my prior 3 star review which I posted a few days ago. I received a phone call…read morefrom one of Dr. Martin's support staff who sincerely apologized for the lack of professional courtesy that I experienced from the front office staff that precipitated my previous review. During that call she showed genuine empathy and concern for my feelings. She added that Dr. Martin would review his expectations of customer service with the front office staff to ensure that similar occurrences would not be repeated. I was gratified by her reaching out to me in this manner. I anticipate that my next visit will be a positive one and I've amended my rating to 5 stars.

Best doctor I ever had! He took great care of me and his bed side care was very comforting. I moved…read moreout of the area or he would've continued to be my doctor. Thank you for being who you are a wonderful doctor.

My main complaint is this office is so busy that they need more help at the front desk! It's hard…read moreto get them on the phone and when you do and ask what's going on with this or that you will have to keep calling them and bugging because the request doesn't get done, and that is hard when I can only call them one day a week due to my work schedule. Update: I finally got an MRI and mind you they screwed up on the first one wrote out the referral wrong. Well now they don't have the results and it was done on October 19th! They keep saying the fax machine is down and this and that. Well they were mailed a copy too! This whole process of them screwing with my MRI and getting the results has taken over 2 months! I'm still waiting for results! Form your own opinion!