Very caring took her time The staff was very nice and caring…read moreI would recommend Dr Stockford to anyone looking for a female doctor Clean office

Dr. Stockford has been my GP for over 20 years. She is easy to talk to, quick to listen,…read moreknowledgable, and trustworthy. She is pleasant, thoughtful, and kind. Rosemary, her nurse, is wonderful and authentically cares for the patients. They make a great team.

This place is a joke. Made an appt for my step sons care, whom they could not provide care for…read morebased off of them LYING and saying there was no consent on file for me to bring him. I immediately called customer service to verify and their own customer service person from the call center said there WAS in fact a consent on file. I am confused?? Then the ladies who work there are like ready to deny deny deny and not help. I arrived late, yes, but them not giving me any help for my son is crazy. The funny part is they have a sign that states they don't tolerate "aggressive behavior" so they must do this often to a lot of people lol I also have a picture of the trashy looking worker who is a liar! And did not help and are very rude and inconsiderate. DO NOT come here.

I had one of the worst medical experiences of my life with Dr. Brandon Tong. My usual primary care…read morephysician is excellent (who is also through Cucamonga Valley Medical Group, hence the 3/5 stars because I feel conflicted), but he was booked up, so I had to see Dr. Tong instead. I came in for what should have been a simple follow-up: my HR department only needed an updated exemption form that my primary care physician had already completed in the past, connected to a heart valve leak that worsens under stress. Instead of reviewing my medical history carefully, Dr. Tong kept insisting he "didn't see anything" in my chart--even when I told him it was already linked in my patient portal and confirmed by my PCP. He dismissed the medication I take (which had just been confirmed by his own PA minutes before) and repeatedly implied that my condition wasn't real because he didn't see it in one set of notes. When I tried to explain, Dr. Tong minimized my concerns and spoke down to me. He even argued there was "no difference" between a 6-mile drive and a 60-mile commute, despite my documented anxiety diagnosis and heart condition. Rather than acknowledging he didn't have the full context, he chose to question and belittle me. The final straw was seeing the appointment summary later: he essentially admitted that my records were in the portal, but he personally didn't think it was enough to justify the exemption. If he had been upfront about that, I could have understood. Instead, he made me feel gaslit, disrespected, and completely dismissed as a patient.

I've been coming to My Family Medical for a whole now! Really amazing group of doctors and staff…read more They truly make you feel like Family. They are local. Near hospitals and every necessity you may need, before during or after your appointment. I would recommend the Medical to my family, friends and others.....FOR SURE!!!!

The doctors are great but the office is severely understaffed. I typically need to call 5 or 6…read moretimes just to get through. They usually pick up the phone and immediately put you on hold before even greeting you. I'm then left on hold for over 30 minutes before I need to hang up out of frustration and need to try again. When I finally get through, I am then transferred to another department only to go through the same ordeal all over again. When I finally get through I am told that there is only one person answering phones and they are understaffed. HIRE MORE OFFICE STAFF! This happens on every call. Referral delays are another issue -especially when dealing with an urgent medical issue. Specialists I am referred to also complain about My Family Medical's delays. I am looking for another primary care provider. It is getting worse not better.

I had to come here with my daughter who was sick. Upon arrival every seat in the waiting room was…read moretaken and several people were standing up waiting. I one was at the reception desk, but she soon arrived and was very nice and polite. Even though there was a lot of people waiting, it only took about 30 minutes to been seen. The care staff were very friendly and helpful. They addressed all my daughter's health concerns.

Do not go here. They told me they were in network (I paid my copay) and then over a year later said…read moreI wasn't in network and charged me $350 without warning and they didn't allow any leeway with the charges. Billing is very heartless here. The care and wait time at the actual facility was fine, but not worth a total of $420 for two visits, I could've went to the ER and paid cheaper.

Dr. Li assisted me during COVID. I had a terrible reaction from the 2nd vaccination to the point…read moreI needed a Dr. excuse. Dr. Li is kind, she truly listens and so understanding. I'm very happy care. I believe you would be too.

I am very saddened all these years I have been going to Dr. Li she is an exceptional doctor she…read morecares for her patience and listens to her patience. She is an excellent doctor. She was our family Dr. but unfortunately Office doesn't accept my insurance anymore and I am very sad. I don't think I will find a doctor like her. I wish her the best

I love this office. My sister was a patient here and I brought my baby here once she was born I…read morelove the office. I'm not too picky on which provider I see because Dr. Rai and Girly are so amazing! The staff is amazing! They always manage to fit me in and I have no issues getting my baby in when she's sick! 10/10 recommend.

I Love it here!!! this Dr. really cares about her patients and the office is so professional. They…read moreupdate the patients and keep the schedules to make sure you will make your appointment. Highly recommend for the children.

The attention and care by my Dr. Is undeniably caring. From communication to delivering quality…read morecare, I feel he has been been excellent.

This has been the worst experience I've ever had with a medical clinic…read more The customer service is extremely poor and unprofessional. The front desk staff and management appear disorganized, and basic communication is severely lacking. I experienced confusion, delays, and a complete lack of accountability. Patients deserve respect and clear communication, especially when it comes to their health. Unfortunately, that standard was not met here. I would not recommend this clinic to others.

Dr. Lopez is an amazing OBGYN he listens to you and cares about your health and the health of your…read morebaby. The office staff is amazing they always help you and make you feel welcomed. Dr. Lopez took amazing care of me and my babies for both of my pregnancies

Hi everyone, I just want to say that Dr. Lopez is amazing!! Very caring, on top of everything! And…read morethe staff is incredible! Thank you everyone!! Highly recommend! He delivered my daughter, she was a preemie. Everything went smoothly!! Thank you again Dr. Lopez!