I recently returned to South Bay Mini (after ten years) to lease a car. My salesperson, Skylar, made the process delightful. They were engaging, helpful, and direct in the most refreshing way. Upon my arriVal, my intent was to test drive and get a quote for the car to allow for more time to consider my options. Skylar's initial offer to me was one I simply could not refuse. They didn't want to waste my time, and treated me with respect and care. The negotiation process felt like a team effort instead of me vs the salesperson. If I could buy every car from Skylar, I would. read more

While looking for another BMW for me, we also wanted to see what the BMW Minis looked like and whether it was worth it to get one for our daughter. Now they are cute cars. For what you get the prices are high and they say there is very little to be taken off sticker. The salesman was okay, not listening to me, but my husband, which makes me nuts. I am the one writing the check you sexist creep. The place was clean. They did not have a big selection, but it was okay. The salesman could not tell me certain things I needed to know about the car. They had one I liked, but he was uninformed so I knew I would have to go home, do all my own research, as this was a last minute gift. I did that. They are adorable. They are not very safe for the price so we got something else for her. Had he just known what he was talking about and to whom he should be addressing we might have gotten one. But alas another poor experience at a car dealership. read more

South Bay MINI - Car Dealers Near Me - Torrance, California

I recently bought a car here--a Mini JCW--and I love it. Even though it's pre-owned, it's in excellent condition and comes with a warranty. The salesperson, Sara, was fantastic; she accompanied me on test drives for several cars and was incredibly enthusiastic and patient in explaining every detail and feature. If you're looking to buy a car, ask for Sara! read more

South Bay MINI - Car Dealers Near Me - Torrance, California

I was helped by Will (sales person) and Sam (finance.) Will answered all my questions and made negotiation easy. Sam was the same. I was so nervous (always am but big item purchase) but the process was smooth and devoid of stress. The car was detailed and off I went. read more

South Bay MINI - My new car! - Car Dealers Near Me - Torrance, California

We love working with Irak Garcia. He really knows his cars and makes deals! We bought a used mini.

This dealership has hired the most arrogant employees I have ever witnessed. They have no amenities at their service department and every person in their branch is like a robot. Their prices are the highest of all dealerships and they don't treat their customers in a timely manner. read more

Beware!!! Did you know rats are attracted to the wiring of Mini Coopers and BMWs? Yeah my mini cooper was just totaled because of rat damage and BMW financial told me they would only give me money back if I went with another one of their cars from their "loyalty program". Are you serious! You're going to make money off of me and not give me anything?? Why would I go back and get another Mini or BMW?? Think twice before you shop here. read more

Buying a MINI is always a fun experience but it's even better at South Bay Mini & BMW. Honest, friendly - real people with integrity work there. Special shout out to Mo Ali and Juan Ochoa - simply the BEST! read more

Our service advisor, Chris Henk, was super knowledgeable. He walked us through the whole process. Dealership had convenient appointment times for dropoff. read more

Been a Mini Cooper owner for many years. I love the car and I'm looking forward to getting another. I started looking through Costco Auto, which led me to my dream car but said the only dealership that would be receiving it soon was South Bay MINI. Like the typical car dealership, they called me quite often to get me to come in, but every time I'd ask about the exact car I wanted it was always "in transit" to be delivered. I told them to stop calling me until it was in stock and they told me it would be about a month. I finally called them back after a month and they said that they couldn't sell me the 2024 car I wanted because of a recall but they had a 2023 service loan that would be a better price point for me for essentially the same car. They told me to come in at their last available appointment at 5:00 p.m.. Got myself APPROVED (not just pre-approval but a solid green light) for a loan (of up to $39.6k) through Chase and showed up to the meeting to find out that they in fact, still did not have the car I wanted (and kind of acted like they had no idea it was ever coming) and tried to sell me a different car, for almost the same amount of money, but it was a year older and pre-used. It was also an "s", which is more expensive. I didn't want the sport feature but they tried to convince me that Cooper rarely makes non-S cars (insinuating I wasn't going to find one). They also tried to convince me that the car was still worth damn near close to the original price even though it had 3,200 miles on it. They kept calling it a service loan and reminded me it "never had a registered owner" but when we began the paperwork I noticed that they checked the box for USED and not the box for "service loan". They also convinced me to let them run my credit for a better deal, rather than my approved loan with my bank, and they came back and said that it was declined (I had a credit score of 735, by the way with a previous approval for a car loan back in 2016 ish) and would need a $3,500 collateral (money down). So essentially I had my credit ran twice (bank, then dealer) for a deal I'm now not even going to go through with: not the car I wanted, called "service loan" to your face when it's "used" on paper, will "compete for a better deal" but end up wasting your time and dinging your credit because they want money up front. I felt cornered when the initial salesman brought in his manager, as they both hovered over me trying to convince me they were giving me a good deal. They'd start getting defensive when I'd ask questions and trying to make me feel like I was crazy if I didn't see how great a deal they were giving me. $33k after fees with $3,500 down and $540/mo for 72 months. (Which I negotiated down from almost 35k, by the way) For an older, used car I didn't want with an engine bigger than I needed. I almost went through with the deal out of convenience but because it was closing time, they couldn't even cross check same day if they'd grant me a loan through their own financers. I understand it's their job to get as big a sale as possible but I figured they'd know word of mouth matters more because I would have been bragging to everyone I know about what a great deal they gave me for a great car. Unfortunately, keeping me a faithful Cooper customer wasn't their goal. I do not recommend this dealership. If they want to make this right, they'd sell me the car for the true kelly blue book price and I will be going through my bank loan, no money down. Otherwise, I'll be finding a better deal elsewhere. read more

South Bay MINI - They told me this car is still worth 31k. - Car Dealers Near Me - Torrance, California

DO NOT ever go to South Bay MINI if you plan on buying a car there. The general manager was very impolite, rude and unprofessional. He (named Mo) insisted or "forced" car shopper of going with a payment option that the shopper wasn't feeling comfortable with. At the end just walked out and never went back. Highly recommended Crevier MINI instead. No hassle, no pressure and most importantly unlike South Bay MINI very easy going and flexible on payment options. read more

Wholesale department just doesn't want to pick up lol been trying to buy for a week straight lmao tried getting through 3 times in one day and last week read more

Juan was wonderul to work with. Was very patient and did not put pressure on me made the whole process very comfortable. I would recommend doing business with Juan!!!!!! read more

Correction: This 5 star review is for Will Watts!!! Although, I did not end up leasing a mini (due to my limited budget), Will Smith have been so responsive to my many questions via email. He is so patient and so willingly to get me a better deal. I would give him more than 5 stars for his professionalism and customer service if I can!!! Go see Will watts!!! He will go above and beyond for you :) read more

I have been leasing my cars for years and there's nothing I HATE more than having to go to the dealership! The car dealership is my #1 most hated place to go lol I've been leasing Toyota/Lexus for 4 leases now and I've never had a good experience and dreaded going to get my new lease. I decided that I didn't want a Lexus anymore because the leases were insane and they had absolutely no customer loyalty perks. I've always wanted a Mini Cooper since I was a kid and decided to go check them out. Okaaayyy so I had the best experience at South Bay Mini! I worked with Sayda and she was so amazing! she was so nice and informative and not pushy at alllll I felt so comfortable and not stressed out. I found my dream car that my inner child is sooooo happy with! My husband was amazed because I was so relaxed and happy because I usually shut down at the dealerships and go on my phone while he does all the talking and want to go home lol But I was relaxed and the experience was not stressful at alllllll. It was my absolute best experience at ANY dealership everrr!!! Totally a loyal customer for sure now! read more

South Bay MINI - The best Sales Rep Sayda, me and my new Mini - Car Dealers Near Me - Torrance, California

Wow, what a great car buying experience! From my trade-in to a beautiful new car, the team at South Bay Mini made our experience excellent. Will Watts, Ruben Espinoza and Jason, the Mini Sales Manager really made my car dreams come true. I got just the car I wanted, with my budget. Thanks South Bay Mini! read more

I am so happy that I purchased my mini at South Bay Mini. The people who work there are friendly, helpful and knowledgeable!!! Especially Juan and Rubin, who made the process of buying the car easy peasy.!!! They make you feel like family not just a customer....thanks guys!!! read more

Hah! South Bay Mini Cooper Parts will take your money and "service" isn't in the equation. I should have known when he felt the need to explain for 20 minutes, prior to purchase, all the ways in which I could want, but wouldn't get a refund. Hah! Asked for refunds much? Great biz model for overcharging with zero interest in customer care. WARNING: Go ANYWHERE but here for parts and service. -yes, I'm giving a lot of Karen today, but dang - what a totally off-putting experience. read more

Juan Ochoa & Mo Ali are great at what they do. They value their customers and are extremely helpful. As a first time buyer, they were able to explain all the details thoroughly which made the process all the more efficient. I definitely recommend this dealer and I am so happy with my new MINI! Thank you South Bay MINI :) read more

Avoid buying car from this dealer that has shady business practice from the store manager Mo Ali. Very rude and bad customer service, which is a shame because if affects the image of BMW/MINI as the premium makes. The experience was absolutely a nightmare and waste of time. I would give a negative star instead of one star if possible. read more

We recently had a great experience purchasing a Mini Cooper at South Bay Mini. Our salesman,Brandon Greenberg, was excellent from start to finish thru the whole process. He was very knowlegeable with the vehicle and was patient answering all our questions. From the test drive, to agreeing to a fair price,to going thru finance and driving away in our new vehicle it could not have gone more smoothly. Thanks! Gary and Pam L. read more

The dealer sold me a brand new 2018 Cooper for $38K with the best $6,300 extended warranty and it always had an engine knocking noise, coolant antifreeze consumption loss, high engine oil consumption and engine overheating. The dealer replaced a lot of parts under factory and extended warranty for engine overheating related issues such as melted plastic engine parts, crankshaft pulley, fan belt and tensioner, engine mounts, water pump, more frequent motor oil changes as antifreeze kept leaking into the engine oil area and assured me upon 6 tow back and repair attempts that the engine problem was fixed but it got progressively worse. I never made it past 5 miles after I left the dealer service dept. before the car overheated, loss of oil pressure warning lights illuminated, and would not develop engine power. They tried to charge me $2,500 for a replacement fan belt and tensioner and claimed nothing else was under warranty but later recanted and covered it all under warranty. The warranty expired in 4-12-2025. It had 66K total miles on it. On 5-12-2025, the dealer first told me that I need to pay them $17,000 to replace the entire engine because according to the engine computer history they claimed that I negligently drove it overheated for 38 miles and I caused the engine overheating damage. They never told me that I needed internal engine repairs or replacement prior to this day. I video recorded each pick-up and drop off of the engine smoking, knocking noise and engine and transmission overheating events as it always appeared to not be repaired and had the identical issues complained of during the warranty coverage period. From 1-12-2025 to 5-28-2025 the South Bay dealer was in always possession of the car. It was the dealer service that drove and damaged my engine and now for the first time blamed me on 5-28-2025, for the engine overheating meltdown. The dealer then has the nerve to offer me $1,500 trade-in for my problem car and trying to sell me a brand new 2025 Cooper for $39,000 and trying to force me into a new car sale by charging me $250 per day for storage fees at the dealer lot for a car that no longer runs and I have no place to park it at my public street at my home. Since 1-12-2025, to present the dealer agreed to pay for my rental car but would not do so. I now have a $10,800 total rental car bill and a $370 storage cost per month and cannot afford to be without a running car nor continue to pay for ongoing storage and car rental costs. I now retained a lawyer to sue them to make South Bay Mini repair or replace the engine, refund the purchase price or replace it with a new or comparable car. South Bay Mini had no intention of properly repairing my car and caused the substantial engine overheating related damage and total loss of my car. read more

What a great and stress free test drive and negotiation experience! Will Watts was knowledgeable and friendly but not at all "sales guy" pushy. He was really patient with all our questions and back & forth between car models. Thank you to Will, Chris, Katrina & South Bay MINI. We would definitely recommend them! read more

South Bay MINI - Car Dealers Near Me - Torrance, California

Will was amazing, so knowledgeable and helped me get a great price! I love my new mini

This place was beautiful and associates were great! I was lucky enough to be helped by Chris Yuseco and William Watts. Wow is all I can say. These guys were great, knowledgeable and completely understanding of the situation I was in when purchasing a vehicle from out of state. When I arrived I was greeted with pleasant smiles and kindness. This was beyond the quickest and fastest car buying experience I've ever been through, and let me tell you... I've purchased many cars. I also received a heart felt text message from the owner after my purchase. You guys rock! Keep up the good work. read more

South Bay MINI - Car Dealers Near Me - Torrance, California

I bought my car here and really appreciated the experience. Chris helped me and he was not pushy and very fair. I feel like I got a fair trade in value and price for my new vehicle. I love my Mini! read more

South Bay MINI - Mini Cooper Countryman driving off lot - Car Dealers Near Me - Torrance, California

STELLAR!! We recently purchased a vehicle from this dealership. I'm in my 50's, own a business and have purchased many vehicles over the decades from various dealers. By FAR, this has been the best experience. Thank you to: Mo Ali, George, Willam and Danny. Your entire staff was great!! read more

South Bay MINI - Car Dealers Near Me - Torrance, California

Took my mini in for an oil change and battery replacement on Thursday morning 8AM and was told that the service would be completed on Friday afternoon at the latest. Now being told that the service will be completed on Monday at the earliest. How long does it really take physically to perform an oil change? 1 hour at most? also they were out of loaner vehicles Thursday, Friday, and Saturday so I'm stuck without a vehicle to drive over the weekend. What sort of repair shop takes more than 3 business days for an oil change. You might have a 5 star sales experience but what happens when your vehicle needs service? Is it still a 5 star experience to wait 3 business days for an oil change? Service and maintenance is the larger portion of the vehicle ownership and definitely something to consider when shopping for a new vehicle. read more

Jenny Farrell provided me with fantastic service! She was friendly, helpful, and attentive in answering all my questions and it was easy to get in contact with her. My car is older and needed several repairs, but she made the process less stressful. read more

I wish I could give more than 5 stars. My experience at South Bay Mini was beyond amazing. I went to four different Mini dealerships in Los Angeles before walking in South Bay mini - I wish I went there first! Michael Nguyen and Mo Ali not only helped me find my dream Mini, they also made me feel like family. They are honest and genuine human beings, and are not after your money. Michael was so helpful from beginning to end, and I had such a good time with him while test driving the car! Mo is a kind hearted man, who would do anything he can to help someone out! I 100% recommend this place! Lucie read more

South Bay MINI - MINI Cooper 2022 S - Car Dealers Near Me - Torrance, California

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This review is based on my experience with the service department. It's very easy to make an appointment, and upon arrival, one is promptly and professionally taken care of. The service techs that process you are friendly and seem to know their stuff. The pricing is really high: $230.00 per hour. My 30,000 mile service was quoted at $800.00+ dollars. But as most of you know, that's bound to go up after they pop open the hood. Sure enough, within an hour (props for efficiency), I got a call with over $2,000.00 of recommendations for additional services needed. Happens every time. So my original oil change, air filter change, and brake fluid flush for more than $800.00 (already expensive) balloons to almost $3,000.00 (3 grand)!! A shock to anyone's sensibilities. And as if that wasn't enough, when paying with a credit card, you get a surcharge of an additional 3%. Ooof! Knocks the wind right out of you. So, as pleasant as the people are and as good as the service is, you can expect to pay through your teeth for it all. And as nice as the lobby is (if you decide to wait for your vehicle), there are no complimentary goodies. You have to visit the Starbucks located in the lobby. Even Airlines give first class swag when one pays first class prices. Not South Bay Mini though. So, in a nutshell, you don't always get what you pay for. It just feels like a rip off, I'm sorry to say. read more

Wanted to say that the support from Service Manager Steve Henk and team at South Bay Mini in Torrance, CA was top notch! I just recently leased my vehicle and it was unfortunate to have a road incident that brought me into the shop but I know that if there's anything else I might need, I've got a good team to lean on to put my vehicle right and get me back on the road! read more

Took my wife's vehicle to get serviced here and was very impressed with the service to the customer here. Big thank you to Jenny! She explained everything to us, answered all our questions when we called and resolved our issue with the vehicle quickly. Definitely recommend South Bay Mini! read more

I recently worked with Alex Chavez at South Bay Mini to purchase a new countryman. He was kind and helpful when handling all of the complexities of my situation as well as coordinating with a family member of mine on the east coast that was involved in my purchase. Thanks again to Alex for helping me secure my new car and making the process go as smoothly as possible! read more

South Bay MINI - Mini Countryman - Car Dealers Near Me - Torrance, California

Worst Experience at a Dealership ever - I was expecting for it to be pricey but not replace everything 5k+ pricey when I came in for a standard oil change and a routine check-up. The salesperson/ guest experience person, Chris, I was talking with was nice and patient with me. But when my friends came to pick up the car, because it took almost 2 days to do a 30-minute check, the individuals they interacted with were rude and less than helpful. Later that week took my car to a transmission repair place and they said everything with fine with the transmission BMW MINI South Bay wanted me to fully replace. I walked away from this experience with a $560 bill - and nothing changed about my car, not even the complimentary car wash. When my friends asked about the wash - the attendant dropped the keys in her hands and said "Have a nice day" THE LEAST YOU COULD HAVE DONE WAS THE COMPLEMENTARY CAR WASH!!! Terrible customer service - DO NOT GO HERE! read more

This review is for the SERVICE side of the dealership, not sales. If I were to rate the dealership on sales, I would give them 5 stars, especially for Nathan Sutton who was able to get me back into a Mini 20 years after my first one. Anyhow, back to service. I made an appointment and brought my car in on Friday, December 9th to check and fix a faulty passenger seat heater and to do a software update. The service advisor gave me his contact info to text anytime regarding my car. Well I will be honest, I have worked with other service advisors at other dealerships and they at least respond within a few hours. They had my car since Friday- I had one response via text since then. Since then I have had to rent a car from somewhere else since they had no car rentals. I had to pay an extra $80 for 3 days of car rental because they couldn't call me back and let me know the status of my car. This is very frustrating. HOW LONG AM I GOING TO HAVE TO PAY FOR A RENTAL??? Now I have to take off of work because I can't keep paying for a car rental. It is now Monday evening and so was told that MAYBE I would get my car back tomorrow afternoon. It seems like my service advisor cannot even respond to my text messages or give me a time estimate. This is highly unprofessional. Why would you give me your contact info if you can't even respond back with the status of my car? Isn't that your job? Anyhow, I'm giving them at least 2 stars because they paid for my uber to get to work. Honestly, if you don't have car rentals, can't you pay for uber rides for your clients who are stuck with no car? Anyways, I am including screenshots of their lack of communication with me. Don't use their messaging system. I even tried calling my service advisor and he doesn't even call me back at all!!! read more

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I just had a lovely time buying my brand spanking new Countryman from SouthBay Mini. William is a joy to work with. He is very efficient and thorough.Mo runs the show and he is the best.I love being a member of my Mimi Cooper Family. I highly recommend this place. Come on and join the fam!!! read more

South Bay MINI - About to drive it off the lot - Car Dealers Near Me - Torrance, California

Can't reach anyone to make service appointments Car is never ready when they say it will be. Service advisor never calls to let you know your car is ready. Can never get a loaner car even though we paid for the ability to do so. Extremely disappointing time after time. If it was just once, okay everybody has an off day. This is EVERY TIME I have to deal with them. EVERY TIME read more

I've been a customer at McKenna South Bay mini going on 5 years now and much like the good there is bad; not here! I've had the luxury of purchasing 2 cars here (going on a 3rd) so when I say this is the place to go I very much mean it. Not only have I bought cars here and been 100% satisfied but my parents have bought 1 car here, 1 with another McKenna bmw and my brother has bought 2 cars here. Not only have we bought but we've also sold cars here but the cherry on top is the service team! Matthew Milligan and Chris Henk have taken care of me during my many car services & always go above and beyond. They always make sure my car is returned to me as if it was the day I first bought it. They're always providing resources, answering my questions and being overall amazing professional people! My hat is off to these two gents and their service team! It is you that keeps me purchasing cars for the McKenna franchise. You've changed my perspective on dealerships. Thank you Matthew, Chris & the McKenna team. read more

I booked an oil change for my mini. Initially I asked the girl that booked it how long it would take and she said around 3 hours. I thought perfect I'll drop it off in the morning, go to an appointment and come back to get my car. Let me tell you Saturday mornings are busy, even though you would expect everyone else to sleep in. My appointment was at 8:15 am and I didn't end up being helped till 8:40 am which made me late to my appointment. That was partly my fault for trying to schedule close together. I asked again how long and they told me 3 hours. My appointment ended and I waited the 3 hours. I texted the contact number provided to check on my car status but got no reply. I went there and luckily caught the person that was helping me before lunch. Apparently my car was not done. They do provide Uber service to and from the dealership which is nice. My car ended up being done at 2 pm. I felt the person helping me was upfront, polite and not pushy at all but I would say communication should be improved a bit, especially when given a certain timeframe and it exceeds that timeframe by way more time. I will add I was pleasantly surprised when I picked up my car and they vacuumed the whole interior. read more