I've purchased a couple of cars from this dealership, and I've utilized the service center on several occasions. Karim Boutine was a huge help when purchasing my last vehicle, super patient and personable and efficient. Eddie Calderon has always been pleasant on the service side of things. Helpful, accommodating. They are part of the Costco Auto Program, which comes in clutch. I love that they have such a great selection of cars. Some other dealerships have a small inventory of available vehicles, but I have consistently enjoyed the many options here. I appreciate that they have a Starbucks on site, with a nearby seating area where I can work for a few hours and keep my laptop/phones juiced up. This location is down the street from a bunch of eateries, shops and other areas to visit if you need to kill time. read more

I've leased five BMWs from various dealerships throughout the Los Angeles area over the years, and South Bay BMW is by far the best. I first started bringing my vehicle there for service, and every experience has been excellent. The process is always easy, fast, and efficient, and the customer service is consistently outstanding. Arsen has been fantastic to work with--professional, knowledgeable, and always helpful. When my lease was coming to an end, I scheduled an appointment with Stephen Green in the sales department. There were several different BMW models I was interested in test driving, and Stephen had every one of them ready and lined up side by side so we could easily compare them. It was clear from the start that he was well prepared and focused on making the experience as convenient as possible. During the test drives, Stephen was incredibly knowledgeable and took the time to explain many of the new features and technology available in the 2026 models. He answered all of our questions thoroughly and made the process both informative and enjoyable. Once we decided on the vehicle we wanted, we sat down to discuss the numbers. After having a terrible experience at another dealership on a previous lease, this was a completely different experience. There was no pressure, no games, and no surprises, just straightforward and transparent conversations. We were able to come to an agreement and finalize the lease terms and I couldn't be happier! Love the new X3! I also want to recognize Ruben, the Sales Manager, and Sam in Finance. Both were professional, friendly, and a pleasure to work with. Together, the entire team made what is often a stressful process feel seamless and very pleasant. I can honestly say, South Bay BMW has consistently exceeded my expectations. If you're looking for a BMW and want a dealership that values customer service, transparency, and professionalism, I highly recommend South Bay BMW and especially Stephen Green. You will not be disappointed. read more

I've been a BMW customer for over 20 years -- purchasing and leasing multiple vehicles -- and my recent experience at South Bay BMW was unlike anything I've encountered with this brand. I came in to look at an M2 after communicating with Sara via text. From the start, there were issues. I was told I could view the car but was not permitted to test drive it -- a policy I found surprising for a vehicle at this price point. When I expressed interest in ordering a custom configuration, I asked a straightforward question: what happens if the car doesn't arrive before my current lease ends and I need to cancel? Rather than addressing my concern professionally, Sara told me I would be "wasting everyone's time," that other customers wanted the car, and that she "wouldn't appreciate" me placing an order I might not complete. The tone throughout felt as though she was doing me a favor by speaking with me -- not the other way around. When I said I needed to discuss the decision with my wife before committing, she responded with: "If you don't want me to call you, just say so. I'll leave you alone. So you don't want me to call you? Is that what you're saying?" I briefly spoke with the manager, who was professional and personable. And I want to be clear -- I love BMW, the brand, and the ownership experience. This review is not about the product. It's about a sales interaction that fell well below the standard I've come to expect over two decades as a customer. read more

I purchased my BMW from this dealership. Every time I have taken my car for any regular maintenance or service they find something else wrong. They broken my door handle it was working perfectly kind when I took my car in to dealership now its become a major service, My sunroof was diagnosed wrong cost $3000+ which was wrong diagnostic, the problem was not even what the originally diagnosed. Got it repaired. Next 20,000 miles maintenance service. Oil change Service department left a fluid cap off had to take back and forth service lights stayed on continuously they never even reset it after service was complete. BMW seems to be just ripping off customer with every service and I'm out of thousands of dollars. read more

Don't waste your time. Some think they have a good selection, well if you are not picky at all before dropping 60K on a car or more, you might want to rethink that. I called them and told them what I wanted and the color and did they have it. I was told yes and also told to ask for someone whose name now escapes me, as he was not memorable. "Oh, you really wanted that color, ya, we don't have it." I was not pleased and he knew it and ignored me --my car-- and tried to tell my husband that he had great other ones. Now, it was bad enough that they park their own cars in the Handicapped spots, which is just so rude, I had to walk and walk to get there to find out they did not have even close to what I wanted. My husband was asking about the price for one car and he was told we really don't discount off sticker much at all. We bought one, elsewhere, same day, and got the discount I wanted-it is called going into their "hold". This salesman knew little about the hybrids and his guesses were driving me nuts. I will never go back there. They are not honest. read more

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his review is regarding the Outstanding Service I received from my client advisor, Sara Santos today at South Bay BMW. We all know how stressful and tedious going to a dealership can be especially if you are purchasing a vehicle. You end up being there for hours. I have purchased many luxury cars in my lifetime and have been to numerous luxury dealers (ie) Mercedes Benz, BMW, Audi, Tesla, Lucid etc. Today, I made an appointment to test drive a IX EV at South Bay BMW. I made the appointment at 10am. I was greeted by Sara with her great smile and enthusiasm. I could tell she loved her job and genuinely cared for her customers. She immediately showed me her "10 Second Likeability" through her behavior when greeting me. This was refreshing because as we all know, some advisors at dealerships are not genuine, warm, kind, motivated and enthusiastic at their jobs and rush you because they have another appointment and/or know you are not a serious buyer. And the worse is when they pose the "fake smile" on you. Sarah was just the opposite. Sarah was very thorough in going over the IX first before I test drove it. She was great at explaining everything about the IX and answering all of my questions. At no time during my visit did I feel rushed. Sarah was so accommodating caring for my needs and questions about the vehicle. After the test drive, I informed her that I was interested in the vehicle and that I had other appointments at 2 other BMW dealers later that day. We went inside and negotiated the purchase of the IX. We came to terms and I ended up purchasing the IX. I was at the dealership for 6.5 hours, but it did not feel like it because of Sarah and her excellent interpersonal skills and again, her warm, kind and caring personality. I went to the finance office and met Kyle. Kyle was also great to work with. He made the paperwork quick, seamless, effortless and efficient with NO pressure like most other finance offices you go to at dealerships. We then went into the IX and spent well over 1.5 hours going over the entire vehicle. Sarah is very knowledgeable and informed on BMW's, the IX and the new iDrive 8.5 infotainment system. There is so much to know and learn. Again, Sarah took her time, did not rush, did not look at her cell phone and did not hand me over to another advisor because she had another appointments. As a matter of fact, she had 2 other appointments who she asked her co-workers to help those customers so she could stay focused with me. I appreciated that. After we completed this, I informed Sarah that my wife was out of town and inquired if I could come back in a day or two to pick up my IX and leave it on the lot. She offered to drive the IX and follow me to my home and UBER back to work. I live in Orange County so that takes well over an hour and a half out of her time at work. This was a huge burden off my shoulder by not having to come back the next day to pick up the IX. Great Service to offer this. We drove to my home. Even after dropping off the car at my home, Sarah's service continued. She took screenshots of how the Navigation works in the IX, text them to me and explained what each photo was and also took the time to answer a few more questions I had about the vehicle as she waved off her UBER driver and made him wait a few minutes while she answered my questions. Other Advisors would have said, "My UBER's here, call or email me if you have any questions". As she left, she provided me her direct phone number where I can text or call her anytime with questions. She left my home 7 hours after I met her with the same warm, enthusiastic smile and grace as when I met her at 10am. If you are in the market to purchase a BMW, go to South Bay BMW, make an appointment and/or ask for Sara Santos. She will make the stereotypical negative dealer customer experience disappear because of her knowledge, outstanding service, experience and personality with no pressure. Thought I would share my positive experience today with Sarah and South Bay BMW purchasing my new IX. read more

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Joseph was really great helping me find my new 2-series. It was a very seamless experience, they gave me a fair price on my trade in Honda and the financing manager was very pleasant and fair. I would definitely recommend anyone to pop in to South Bay BMW! read more

South Bay BMW - Car Dealers Near Me - Torrance, California

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Mr. Stephen Green has consistently gone above and beyond for my family, and we are truly, infinitely grateful for his help. My father has purchased from him before and had an equally strong experience. On May 21, my mother and I met with Stephen at South Bay BMW to discuss leasing options for me, as I had just given up the Jeep I had for four years. I knew it was time for me to get a fully electric vehicle, and I knew there would be a lot of compromises I'd have to make. We test-drove and looked around for quite some time. Mr. Green noticed I had been eyeing a certain model out front and said he might have an option on the roof that I would like. There, I saw my car. I did not expect to find something so perfect for me. The finance portion was very easy. Mr. Green makes sure to complete what he can ahead of time in order to make the process as painless as possible. I brought my BMW i4 xDrive40 M Sport home the next morning. At the end of it all, I didn't have to make any compromises. My car is spacious, stylish, safe, cost-effective, and a dream come true. Mr. Peter Hernandez (BMW Genius) was also extremely helpful and personable. Before I left with my new car, he walked me through all its amenities and pairing features (free of charge). He knows everything about everything. In less than 20 minutes, I felt completely comfortable and familiar with all the functions my car has to offer. Thank you both! Thank you, South Bay BMW! read more

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Yesterday, I visited the showroom - an unplanned visit. I was immediately greeted by a sales rep who walked me through the vehicles I was considering. I was able to test drive one. We perused the current inventory and found a couple of vehicles that met my requirements. Overall, very satisfied with this unplanned visit. My previous review gave a 1* rating. Not one person greeted me when I walked in. read more

Went car shopping on May 9th and left with a vehicle on the same day. I can honestly say for the first time in my car shopping experience(15 yrs), I left with a great experience. I've purchased many BMW vehicles over the course of 5 years and would rank my experiences at these dealerships in the following order. 1. SouthBay BMW / Mini (10/10) Excellent. This should be your first stop. 2. BMW of Ontario (8.5 / 10) Good 3. BMW of Riverside (4 / 10) Awful (Be careful of the Finance People, they will try to lie to you to buy extra services to qualify for BMW special rates. To be fair, the salesperson was great, but Finance destroyed the experience for me.) Anywho, SHOUTOUT to Joseph M. (Sales). He's the real MVP and a man of his word. He will go out of his way to make sure your experience is excellent, no doubt. I would definitely recommend visiting Southbay Mini and to be fair, I'm sure the other salesmen are good, but Joseph set the bar 2 steps higher than the others. If you plan on visiting, I would highly recommend setting up an appointment with him. Also special shoutout to Sam E. the Finance MGR. He's an honest gentlemen and explained all details that made it easy for anyone to understand. -Derek read more

This BMW dealer is one building that is shared by the new car, used car, and Mini sales people. It did feel just a bit cramped both inside, and in the parking lot, but I was happy to find that their cafe serves free coffee to customers. It was all a pretty quick process too. The only super odd thing was that they do not accept checks of any form. If you're paying cash, you will have to wire in the funds. And if you're trying to avoid having your credit run, ask days in advance if there's any payment options that won't require a run on your credit. I'm not sure that there are, but definitely ask. Aside from that, everyone was very friendly and professional. SARA SANTOS was who assisted me starting with the initial emails, then meeting me at the receptionist desk for our appointment, and finishing up by installing my temporary license plate. She was great, and she's a real car enthusiast, so if you're coming to this little dealer, you definitely wanna work with her! It is always best to set up an appointment of course, and it's also best to be her first appointment right when they open. Her direct line is #310-939-7300. I was specifically looking for a 5 year old BMW in one certain color, and this dealership had it posted on Cars.com, and Carfax. And on Carfax's website, you get a free Carfax report for the vehicle you've searched. Not every high end brand dealer will sell vehicles older than 3 or 4 years, so I was surprised and ecstatic to find this one at an actual BMW dealership. It's a real weight off your shoulders when you're buying a pre-owned vehicle at a legit dealer, over some random stranger privately selling it in who knows what condition. Overall my experience was very good. I just wish I could have used my personal check that I had brought with me. read more

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I came in to get my dad's car oil changed and Darryl was fantastic with the service side of things and it went really smoothly. Later on I inquired about having to get the same car upgraded and that's when I spoke with Mr Green. Huge shout out to this guy who made things possible for my dad. Along side with Junior, they did my dad a good one. Sam from finance was of great help too in making sure we had the right plans for the car incase things were to happen. I'm really happy with how things came out to be and we will most definitely be back. Their professionalism and care is something that can't be overlooked and we appreciate them for that. Thank you guys once again ! Sincerely , Lance Vasquez read more

South Bay BMW - Car Dealers Near Me - Torrance, California

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First of all, I want to give credit and 5 stars to Kareem, who has been an amazing communicator while we've been in the market for a used X5. We're located in Northern California, so we've been communicating via text, phone, and FaceTime. Kareem took the time to thoroughly check the car for any cosmetic issues, as that is important to us before we waste our time and his to fly down there only to discover issues that would prompt us to not purchase the car. After that, we hired a mechanic to check out and test drive the car, which came back looking great. As such, we felt comfortable enough to move forward and make an offer on the car. With that said, the 1 (and even 0 star rating) goes to the CPO sales manager. It's not uncommon for the buyer and sales team to go back and forth on pricing negotiations. We made ONE offer at just under $1,500 below the asking price, which we thought would be a good starting ground for negotiations. Kareem took that number to his sales manager, who told him that the price was already aggressive enough, and that they would not budge. Fine, we kind of expected that and just sat on that for a bit. We didn't push back, nor did we present another offer. The CPO sales manager decided to call my husband, berate him about the price, lie about how they do not sell cars that are not certified, threatened to revoke the certification if we wanted a lower price, and continued to speak to him in a rude and condescending tone before abruptly hanging up. He even had the audacity to say that they could just sell the car to a different dealership and start the clock over on how long it'd be on the lot, and that it would sell quickly. The entire time, my husband was calm and understanding and never argued back. Had the sales manager not called and done this, we would've agreed on the price, flown down, paid for the car with cash, and driven it 5-6 hours back home. It's a shame that the sales manager cost Kareem and the dealership a sale. This is not how you conduct business, and this is certainly not how you treat customers (or anyone, for that matter). I've been a BMW customer before, and I've never had anyone treat us the way this man treated us. We texted Kareem back, and he was very apologetic and offered to speak to a different sales manager. The story, unfortunately, ends there. We're not desperate for the car, we're not difficult people, and we sure as heck are not going to do business with a dealership with employees like that manager. read more

If you'd like to make your car shopping experience excellent, talk to Karim!! The other day I was thinking what I should get for my new ride and wanted to test drive a couple models. I and my husband just drove there with no appointment. When I parked, Karim walked up to us. I even told him straight up, I'm not going to buy anything today(was planning to get one in March), but he was so nice and let me test drive 7 series, X6, X5, and 5 series. I bet he didn't mind if I kept going... hahaha I got a 26 X6! I've been their customer for almost 8 years. Honestly I was having little bit hard time to find a sales associate who takes good care of me since my favorite Stephanie left. But with Karim, I was very comfortable to talk to every concern that I had, he was very honest about everything, took his time, running around... even he knew I'm not gonna purchase anything. That's why I decided to get one from him! It's a very similar feeling from my 23 X5 but I'm very happy with my new X6!! Thank you Karim!! Also thank you Kyle and Ruben! read more

UPDATE ~3 weeks after making this review, still have not been contacted by Alex Marouf to discuss his sales tactics and what they are going to do about this. Guess I will need to push it further up the chain of command -- which I'm happy to do. Already made a google review. Save your time and money and go somewhere else. "Bought a vehicle in Nov. 2025. At the time of sale, I was issued temporary tags with the understanding that my permanent license plates and official titling documentation would be processed and delivered within the standard timeframe. However, I have yet to receive any such materials, nor have I been provided with clear communication or updates regarding the status of my registration or if they even submitted such information to the DMV in the first place. You can go on the CA DMV website and search the plate # in the picture which returns nothing. They have yet to produce any evidence they submitted transfer of title/registration information to DMV. Additionally, I was sold a BMW Ultimate Protection plan under the explicit representation that it would cover certain repairs and services. Based on those assurances, I agreed to the added cost. I have since learned that several of the items I was told would be covered are, in fact, excluded from the plan. This discrepancy suggests that the product was misrepresented at the point of sale, which is unacceptable." Since writing this review on Google last week, I was contacted via phone by a Finance director? stating that the finance manager who sold me the car and upsold the protection plans -- Alex Marouf -- would be in contact with me which has yet to happen. Additionally would like to note that if you deal with this specific salesman, he will reiterate he is not "upselling you" over and over. After declining his multiple proposals for the BMW protection plan and coming back with "I am not upselling you but if I include this and that...blah blah blah" -- I finally agreed to add the coverage when he mentioned he could include things like windshield replacement (live in a rock heavy area and is what really sold me) and wheel replacement due to curb rash, etc. AND made it seem like the dealership had credits? of some sort to add these protections to the base BMW protection plan. He made it seem like he was doing me a solid HOWEVER, having since cracked a windshield I have learned I do not have these coverages I was sold, including the cosmetic wheel replacement. Do not spend your money here. Or at least he weary of Alex Marouf's sales tactics and get anything in writing that he is or isn't "upselling" you on coverages, etc. read more

South Bay BMW - Car Dealers Near Me - Torrance, California

I recently bought a car here--a Mini JCW--and I love it. Even though it's pre-owned, it's in excellent condition and comes with a warranty. The salesperson, Sara, was fantastic; she accompanied me on test drives for several cars and was incredibly enthusiastic and patient in explaining every detail and feature. If you're looking to buy a car, ask for Sara! read more

South Bay BMW - Car Dealers Near Me - Torrance, California

South Bay BMW is the worst dealership I took my BMW M8 competition for service 2 weeks ago and the mechanic deliberately damaged the inside of my car. He put dents in my step plate on the passenger side and the driver side. My 22 bMW M8 competition was in perfect condition from the inside and out it looked like the mechanic took a ball peeing hammer and deliberately put dents in the step plate that lights up when you open each door I wouldn't recommend anybody taking their car there. ​​​​​​​​​​​​​​​​​​​​​​ read more

Further to my last review on this business, I felt compelled to update my experience. I got an instant response from Hudson W on my public review in this public forum saying they are 'very disappointed and they will make this right'.' I was asked to email this person. I did just that and got a reply from Hudson Wallbank asking which McKenna dealership I had my issue with. I guess they couldn't read the title of my review. I responded and since followed up. Nothing but crickets back. Do not even drive past this dealership. It's clear they don't care about you as a customer. read more

South Bay BMW - This is the response I got from Hudson - Car Dealers Near Me - Torrance, California

My X3 was due for an oil change, so I made an online appointment for service. Arrived to the dealership and after a very short wait was assigned Graciano Perez as my service advisor. He quickly got my information and led me to his desk. Since I use a cane to assist my walking, he walked with me showing me the safest route to avoid slip and falls. I received a complimentary cup of coffee from their coffee shop. The barista quickly helped me and assisted me in carrying the hot cup of coffee to my seat in the waiting lounge. I was thrilled at the service and fast oil change service. They also checked my tire pressure and changed the cabin air filter and replaced the battery in the key fob. I will continue bringing my vehicles in for maintenance. read more

South Bay BMW - Car Dealers Near Me - Torrance, California

I definitely recommend Sara to sell you your car, she explained everything in detail and was very patient with us, I felt very comfortable and taken care of, it was a very easy process and I love my new car, all thanks to Sara! read more

South Bay BMW - Car Dealers Near Me - Torrance, California

Outstanding car dealership experience! A+++++ I've been a loyal client of SOUTHBAY BMW/MINI since 2009. I recently leased a new 2026 X1 in Black Sapphire and can honestly say, the entire team from the Sales Manager (Brad) to the Sales Director (Rubin) to Will my sales associate, along with the finance team, were par excellence! They genuinely strive to "accommodate" the entire new deal car experience. They are Car Deal Curators with style and class. Will was professional, engaging, patient, highly knowledgeable and accommodating. This is what a new car buying experience should be! Plus they offered some delicious chocolates during the process Don't walk, but run to Southbay BMW for your next new car buying experience. Thank you Southbay BMW! read more

South Bay BMW - Car Dealers Near Me - Torrance, California

I've been a customer of South Bay BMW/MINI for almost 9 years: 3 MINI Clubmans or is it Clubmen? :-P from 2018 to 2024 and a 2024 BMW X3. Will Watts has been my sales guy. And Mo Ali, the General Sales Manager, has been awesome in making the numbers work for me. 2 weekends ago, my 2024 MINI Clubman got rear ended badly on the 605 N freeway. Texted Will on a Thursday afternoon what I was looking for (desired car and price range) and Friday morning, I went for a test drive. Came back Saturday to test drive another car that just arrived in their lot, got done with financing in about 20 minutes and came home with a replacement to my 2024 MINI Clubman: a 2026 BMW 228. I really like small, fun cars. I highly recommend this dealership because they're not pushy, they'll work with you on the numbers (within reason of course) without the "fake" back and forth with the "let me talk to my manager" kind of BS like in other dealerships I've gone to over the years, keeping you there for 4 hours and wasting your time. No, they're not like that at all. Easy going, quick and honest, no BS is just the way I like it. Big plus: Free carwash for their customers! It's a nice touch to keep customers happy with a little freebie even after buying or leasing your car from them. They have a Starbucks inside their service center btw. So you can enjoy a cup of coffee while waiting for your car. read more

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As per usual a dealer trying to price gouge their clients. I came to bring my lease for service two months before lease ended and they tried telling me I needed tires, all brakes. When I asked why would all the break wear at 30k if the car is a front wheel drive the service writer had no answer other than "that's how our cars are made". Yea, I would stay away unless it's for free scheduled maintenance. read more

Best experience buying a car at South Bay BMW. Ask for Skyler -- he's the best. I walked in just starting to explore options, and Skyler was incredibly helpful showing me different cars that fit what I was looking for. Since I wasn't ready to buy yet, there was never any pressure. Instead, he stayed in touch, checked in occasionally, and sent me cars that were in my wheelhouse. I went back multiple times, and every single time he made time for me, was patient, and never made me feel rushed or pushed into a decision. That's ultimately why I chose to come back and work specifically with him when I was ready to buy. Highly recommend Skyler and the team at South Bay BMW. read more

Good dealer I recommend checking out their inventory - they are very knowledgeable and professional

Steve Green at McKenna BMW did an excellent job helping me lease my BMW. He was professional, knowledgeable, and made the entire process easy and stress-free. I really appreciated his great customer service and attention to detail. I would definitely recommend Steve and McKenna BMW to my friends and family. Thanks for a great experience! read more

Walk in and ask for Karim. He'll take great care of you, your day will be pleasant, and you can even improve it while you sit and chat with a photo of his dog in a bow tie. I like to drive them until the wheels fall off, and in this case on my old car it was the engine that decided to be done during my drive home. Wasn't worth paying to fix it, but I found myself needing a new car fast. I'm someone who prefers to take the extra time and do my homework, so was a little bummed to feel rushed. Karim made it easy. I decided it was time to go EV and look at the i4. He printed off the window stickers of several options with different prices, we went over the differences, and I was able to make an informed decision I felt great about. No pressure, just an easy and relaxed morning. read more

South Bay BMW - Car Dealers Near Me - Torrance, California

Sara is the BEST at South Bay BMW!! So helpful and I'm in love with my car! Thanks Sara!

The service was fantastic. The sales people were incredible. She was the best sales. I don't know knowledgeable Bunny to the point and the whole team around her were amazing. read more

Great experience purchasing a car for my dad! From Sara S. In sales to I believe his name was Kyle in Finance- the entire process was seamless and easy. I was treated with respect and explained the process step by step. Everyone is patient and not pushy. No sleazy car sales people here. This is our fourth BMW purchase and we will continue coming back! read more

I can't say enough good things about my experience. From the moment we walked in, the atmosphere was so welcoming and the whole process was very fun. A massive shoutout to Will, Skyler, Reuben, and Alex aka the dream team! They were professional, super knowledgeable, and genuinely shared in our excitement about the new car. They went out of their way to make sure we felt supported. If you want an stress-free car buying experience with people who truly care, go see this team. We are so happy with our new car! read more

This place is sad. Depressing. Uninviting. The service department is uninformative and just push random recommendations not in line with vehicle use, mileage, or regular service intervals. Go somewhere else unless you blindly take advice and swipe your credit card. read more

Amazing service from Arsen , I had a different experience before but I was pleasantly surprised the quality of customer service from Arsen . From the moment I dropped the car until I pick it up! Definitely what you expect from BMW read more

My experience went above and beyond my expectations. Initially I received calls and texts from Evelyn about my lease ending (super sweet girl) she explained the process to me and the benefit of trading out before my next payment was due. When I came for my appointment, Stephen Green helped me. He was amazingly helpful and made everything so easy. I never felt pressured and I left with a brand new X3. Thank you Evelyn and Stephen. 10/10 read more

I highly recommend Southbay Bmw. Going on my 4th lease with BMW. Southbay Bmw has always given me great satisfaction with my choices. From the top with Management, all the way to the service advisors and everybody in between. Such an easy and great location also. So my advice is to contact my Sales Rep "Sara". Sara is the best. Her smile alone will make you feel comfortable and welcomed. I'm not a big fan of driving up and having people approach you as you get out of your car. So my advice is call Southbay Bmw and ask for sales rep, Sara! She will gladly answer all your questions, and either get what you're looking for or close to it as possible. She made everything easy!!! The finance department is super easy and quick. No pressure and very friendly. Cannot say enough about the service advisors. My guy is "Arsen". Simply he's the best. My sales rep Sara also helped my wife lease her mini Cooper almost 2 years ago. So my service advisor for her mini Cooper is "Jenny".....and she is also amazing. Sorry for the long message, but I cannot stress enough that Southbay Bmw is the way to go!!!! read more

I recently purchased a 2024 X5 from South Bay BMW, and I had a genuinely great experience from beginning to end. A special thank you to Will in sales, who was extremely helpful throughout the entire process. He followed through on everything, stayed on top of the details, and made sure everything went smoothly. We never felt any pressure from him at all. Instead, he was supportive, responsive, and helped guide us through the decision in a way that felt comfortable and honest. Ricky from genius team was also very professional, knowledgeable and helpful in setting up the car on the day of pickup. I also want to recognize Kevin in the finance department. He asked the right questions and helped us focus on the add ons that actually made sense for us, rather than trying to sell us everything. We really appreciated that approach. We ended up purchasing the certified pre owned wrapper, which gives me a lot of peace of mind for day to day driving. Alfonso from service was also great. He made sure that all of the last minute minor fixes were completed on time before delivery, which we really appreciated. And thank you to Mo, the sales manager, for taking the time to work with us on the price and helping get it to a point where we felt much more comfortable moving forward with the purchase. Overall, everyone we worked with was extremely supportive and helpful, and the whole experience felt smooth, professional, and customer focused. We are very happy with our purchase and would absolutely recommend South Bay BMW. read more

Sara Santos was great. She got me the deal I wanted quickly and professionally. She made getting a BMW easy. Thanks Sara!

Had a blowout on a drain grate near LAX tunnel at 09:dark-30. Showing up at BMW a couple hours early without an appointment, Mr. Babajanyan arrived early to the dealership and in doing so, expedited our replacement tire. read more

Best place to buy your BMW near LA. Great costumers service, dealer Skyler provided me all I needed, he spent lots of his time to help me with the best financing possible and he's been always willing to help me with any other request I might have. I highly recommend. SKYLER, you are the best. THANKS. read more

Absolutely awful service if I could give zero stars I would. They call me to tell me my bmw is ready for pick up and they'll arrange an uber and now I'm waiting stranded at my Pilates class for 40 minutes now waiting an uber and no one is picking up to confirm if it's been arranged. Called five times just keeps ringing to VM. Idc how busy you are or how big you get get your customer service on point because you will lose customers. It's crazy the bigger corporations get the worse their customer service gets. I don't get it truly. STAY FAR AWAY. read more