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Platinum Autohaus

4.7 (238 reviews)
Closed 10:00 am - 6:00 pm

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Had R.

This is by far the most pleasurable car buying experience I've had. Platinum has the best, the biggest selection, decently priced used luxury cars along the CA coastlines; an easy drive from Burbank Airport or LAX. What makes the pleasurable experience is the team at Platinum were great, and they do work as a team. No comissiom based high pressure, easy going and Neil was an absolute patient, respectful and responsive sales guy. The whole experience was nothing you'd expect from car sales. But then the fleet at Platinum is far from usual. It is worth noting that I'm an out of state buyer and communicated with mostly Neil, but also Kevin & Pasha over the course of about 6 weeks. Including working with the team upon my visit for test drives. Neil answered a ton of questions I had about the car I was targeting, he was extremely helpful when it came to pull the plug and visit with a reservation agreement that was in the best intentions of both parties. Upon my visit, we found that the professionalism and care continued with the care of the cars, us and other customers while we were onsite. The car was barely used, 99% perfect but we found one cosmetic feature which didn't function, that eventually turned out to have been purposely disconnected by the previous owner, internally. So everything did appear to function on the surface but Platinum agreed to fix before completing the sale, very nervously (as I've never done this process before) I signed all the documents of sale and clung to the Dealer Promise paperwork. This feature issue was a tough one, and was unfortunately what took the time to close. However, Neil was very patient with us and honest, they're usual luxury mechanics had referred the car to the main dealer, which Platinum arranged and the majority of the time it took to repair was totally on an uncontrollable situation and the mistakes with the local main dealer. Platinum helped as much as they could during this waiting time and ultimately delivered a fantastic show car. I've read the comments here and heard Neil tell me that the worst thing that could happen was for something to go wrong as soon as I get the car, he promised to take care of the car and us and he delivered. When Neil says he cares, he cares. He even took care of our car during the bad coastal storms; making sure the car was kept safe. I had originally arranged a coworker to check out the work when it was fixed, but by the time the car was fixed. Neil and I had communicated so much through emails and on the phone, he proved his honesty to me and thoroughly sincere. Neil arranged transportation for us and beat any price we could find and definitely a happy customer and only hope we can afford to shop there again :)

Mercedes AMG GTS
Glenn S.

Alex and his team were awesome to work with! I came in to check out a Lexus LC500, sat in it, and realized immediately it wasn't for me. I thanked them and was about to leave when the owner came out to thank me for coming and asked if he could help show me anything else. It just so happened that they had my dream car for sale for a great and affordable price! Most dealers require the salesperson to be in the car with you for a test drive, which sucks when you're looking at a two seater and your girlfriend is with you and can't come along for the ride. He just said, "take it for a spin, enjoy it, and take your time to get a good feel for it." Long story short, I ended up buying my dream car, a Mercedes AMG GTS, here. It was definitively a great experience and I will be buying my future exotic cars from Alex directly. We've all had those crap car buying experiences where the process is stressful, dishonest, and unnecessarily time consuming... these guys made it fun, relaxing, and enjoyable. I felt like $1,000,000 when I drove off the lot. Thanks Alex!

Anna M.

Well knowledgeable agents. We enjoyed easy and quick purchase of our 2019 Range Rover. Thanks to Neil all went super smooth. He was helpful in what ever we needed to be answered. Cars are kept super clean and maintained.

New behind old Range Rover!
Matthew K.

The team at Platinum Autohaus is outstanding! I've been buying cars from Alex and his team for over 15 years. Unparalleled customer service before, during and after the sale. Always a pleasure and a great experience! I just traded up to a newer, full-size supercharged Range Rover. Neil (who is awesome) handled my deal from start to finish! Thank you so much for always exceeding my expectations!! Matt

Thanks for helping me get into my dream car!
Brian J.

Great experience buying my dream BMW M2 at Platinum Autohaus! I was impressed with their inventory, every car was super clean and had been very well maintained. My salesman Neil and everyone else I encountered was very nice and polite, they made the process easy and stress free. Felt like I was buying from firends. I would definitely recommend them to anyone looking for a high end super clean car.

Nick B.

We stopped in unannounced to see a Tesla Model X they had and they helped us out right away. We always knew Platinum has higher quality pre-owned vehicles on their lot and today was no exception. The car was is great condition and the price was fair. The financing and paperwork process was the quickest and easiest I've ever experienced. Alex and his entire team are extremely friendly and knowledgeable. I can't recommend them enough. I'm sure we'll be back for our next purchase. Thanks Guys!!

Hov s.

I highly recommend this business and speak to "NEAL" very welcoming and professional. I am already in the market for a second car and I will wait until it is available at Platinum. As it was true of other clients, the entire process was pure joy for me. Congratulations to Neal and the rest of the guys at Platinum! Thank you for showing me and the used car sales businesses in Los Angeles what integrity, attention to detail and customer service should really look like! I will certainly be back! BTW I LOVE MY CAR

Sean W.

One of the most pleasant buying experiences ever PERIOD. Walked in to check out a Macan S and walked out with a Macan S, and traded in my RCF. The whole process was an hour and no pressure! The cars here speak for themselves ; detailed, clean history, and looks and drives amazing. I've purchased over 6 cars in the past three years and this was by far the best experience to date. This is how all car sales should be, straight to the point, no BS, no pressure, all pleasure! Thank you Alex for such an amazing experience I will definitely come back

Car
Michael S.

Just bought a 2018 Range Rover from them on 10/16/21, the car is great, process was simple. I walked in, did the paperwork, and went home with the car. Couldn't ask for a better experience. Neil was great and so was the other gentleman.

White on Black with a PROPER gearbox. #6SpeedFTW
Ken N.

What can I say.... this is where I found my hard to find white on black 997 WITH a proper 6 speed and hardtop. When your a car buff, this is the type of dealership you wanna see. Their lineup and inventory is highly impressive. Immaculate high end vehicles all around. Quality is top notch and service is bar non. Between Kevin, Andy and Alex, it's a guarantee win win as far as experience goes. They treat you like family whether you purchase or not. - no haggle - no upsale - no pressure - no BS! Definately comming back for future purchases without any hesitation. Trust, doesnt hurt to look them up and see their vast variety of rare optioned, high end vehicles.

Beautiful 428i

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2 months ago

Excellent service from start to finish. No high sales pressure tactics. Great selection of cars.

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Review Highlights - Platinum Autohaus

Alex, the owner, went above and beyond to help me find a vehicle that fit both my needs and my budget.

Mentioned in 110 reviews

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Manhattan Beach Toyota

Manhattan Beach Toyota

3.6
(1.4k reviews)

Fred Beissner he's best sale men at the dealership. He's very nice and good at communication with…read morecustomer. He helps us buy 2 cars from here with a good deal with lowest price. He will take care of you very well. If you come to this dealer, you should look for him. Highly recommend!

Buying a vehicle can be stressful, but Adrian Flores made the entire experience smooth from start…read moreto finish. From my very first internet inquiry, Adrian was responsive, professional, and never came across as the typical pushy salesperson. He took the time to answer all of my questions honestly and worked with me to negotiate a price on my new Grand Highlander Nightshade that I felt was fair and fit my budget. One thing that really stood out was Adrian's communication. He stayed in constant contact, always responded quickly, and kept me informed every step of the way. I live in San Diego and wasn't able to pick up the vehicle for two days because of work. Adrian worked with me to lock in the deal and made sure the dealership held the vehicle until Saturday so I wouldn't miss out. That level of customer service meant a lot. When I arrived to pick up my vehicle, Adrian happened to be off that day, but he had already arranged for Stefan to take care of me. Stefan was outstanding as well. He welcomed me, made the process easy, and immediately made me feel like I was in good hands. It was clear that Adrian had communicated everything to him, and the transition was seamless. I couldn't be happier with my experience or my new Grand Highlander Nightshade. Thank you, Adrian, for making this purchase possible and for providing such exceptional customer service. Thank you, Stefan, for taking over and ensuring everything went smoothly. If you're looking for a dealership that values honesty, communication, and customer service, I highly recommend working with Adrian Flores and Stefan. They truly made this one of the best car-buying experiences I've ever had.

South Bay BMW

South Bay BMW

3.9
(2.9k reviews)

I've purchased a couple of cars from this dealership, and I've utilized the service center on…read moreseveral occasions. Karim Boutine was a huge help when purchasing my last vehicle, super patient and personable and efficient. Eddie Calderon has always been pleasant on the service side of things. Helpful, accommodating. They are part of the Costco Auto Program, which comes in clutch. I love that they have such a great selection of cars. Some other dealerships have a small inventory of available vehicles, but I have consistently enjoyed the many options here. I appreciate that they have a Starbucks on site, with a nearby seating area where I can work for a few hours and keep my laptop/phones juiced up. This location is down the street from a bunch of eateries, shops and other areas to visit if you need to kill time.

I've leased five BMWs from various dealerships throughout the Los Angeles area over the years, and…read moreSouth Bay BMW is by far the best. I first started bringing my vehicle there for service, and every experience has been excellent. The process is always easy, fast, and efficient, and the customer service is consistently outstanding. Arsen has been fantastic to work with--professional, knowledgeable, and always helpful. When my lease was coming to an end, I scheduled an appointment with Stephen Green in the sales department. There were several different BMW models I was interested in test driving, and Stephen had every one of them ready and lined up side by side so we could easily compare them. It was clear from the start that he was well prepared and focused on making the experience as convenient as possible. During the test drives, Stephen was incredibly knowledgeable and took the time to explain many of the new features and technology available in the 2026 models. He answered all of our questions thoroughly and made the process both informative and enjoyable. Once we decided on the vehicle we wanted, we sat down to discuss the numbers. After having a terrible experience at another dealership on a previous lease, this was a completely different experience. There was no pressure, no games, and no surprises, just straightforward and transparent conversations. We were able to come to an agreement and finalize the lease terms and I couldn't be happier! Love the new X3! I also want to recognize Ruben, the Sales Manager, and Sam in Finance. Both were professional, friendly, and a pleasure to work with. Together, the entire team made what is often a stressful process feel seamless and very pleasant. I can honestly say, South Bay BMW has consistently exceeded my expectations. If you're looking for a BMW and want a dealership that values customer service, transparency, and professionalism, I highly recommend South Bay BMW and especially Stephen Green. You will not be disappointed.

Subaru Pacific

Subaru Pacific

4.0
(1.7k reviews)

I've been coming to Pacific Subaru ever since I got my Outback, and I have to say they've always…read moretreated me like family. Everyone there is cool, down-to-earth, and easy to talk to. They treat you like a longtime friend, not just another customer walking through the door. I've never felt pressured or like someone was just trying to make a buck off me. Over the years, I've brought my Outback in for all kinds of things. They've handled the regular maintenance, fixed a nail in my tire free of charge, and helped diagnose and repair an electrical issue without any hassle. Most recently, I had to replace a cracked windshield--thanks to a gravel truck. They gave me a great price, installed the new windshield, and calibrated the EyeSight system correctly. I couldn't be happier. Not having to stare at that giant crack every time I drive is a beautiful thing! Hahahaha. Now, to be completely honest, some repairs and services can be expensive. But when you have technicians who truly know what they're doing, take care of your vehicle properly, and seem to care about it almost as much as you do, that's a win-win in my book. I also want to give a special shout-out to Brandon. He is awesome in every way. He's professional, knowledgeable, and just an all-around great guy. I have a lot of respect for him and genuinely appreciate everything he's done for me over the years. If you own a Subaru and want a dealership that will treat you right and take care of your vehicle, I highly recommend Pacific Subaru.

I never write reviews but…read more.. I came in to purchase a 2019 Subaru Impreza with a 720 credit score and $5,000 cash down -- a serious buyer ready to sign. During the financing process they tried to slip a $1,000 USWC warranty package into my contract without clearly disclosing it, which kept my monthly payment the same while quietly increasing my total loan amount. I caught it and had it removed. They agreed to a car wash as part of the deal, but after the wash was done the car was still visibly dirty. It was at that point I reasonably asked for a full detail to make sure the car I was about to spend $20,000 on was actually clean. Along with that I asked for a full tank of gas and an oil change credit -- basic customer appreciation on a deal of this size. Manager Manny Alba refused all three requests and told me the dealer was 'losing money' and that they sell hundreds of cars. That response from Manny ended the deal. I took my $5,000 back and walked out. A manager who talks to customers like that before they sign says everything about how you'll be treated after. Read every page of your contract carefully here -- especially the itemization page where add-ons can quietly appear. There are dealers in LA who actually value your business. Subaru Pacific is not one of them. If I could give 0 stars I would. If you're a dealer and are seeing this. Please contact me I'm ready to make a deal today. Thank you. Juan

South Bay Toyota

South Bay Toyota

3.8
(1.3k reviews)

We had an outstanding experience working with our salesman Genaro! He helped us lease our new car…read moreand went above and beyond throughout the entire process. He made everything easy, answered all of our questions, and worked hard to get us the best deal possible. What impressed us most was how much effort he put into helping us trade in our old car. He handled every detail professionally and made what could have been a stressful process smooth and hassle-free. Very nice dealership and friendly stuff.

My fiancé and I had an amazing experience at South Bay Toyota! Brandon, Tim, and Marc went above…read moreand beyond to make the entire car-buying process smooth, stress-free, and enjoyable. Brandon's knowledge, professionalism, and patience were truly exceptional. He took the time to answer all of our questions, never made us feel rushed, and worked with us as we explored different options until we found the perfect vehicles for our needs. His expertise and genuine care made all the difference. Tim and Marc were also fantastic throughout the pricing and paperwork process. The entire team was friendly, transparent, and incredibly supportive, making us feel valued every step of the way. Thanks to their outstanding customer service, we drove away with not just one, but two brand-new Toyotas on the same day--a Camry and a Highlander! We couldn't be happier with our experience. If you're looking for a dealership that truly cares about its customers, we highly recommend South Bay Toyota. Be sure to ask for Brandon--you'll be in great hands! Thank you, gentlemen for making this such an exciting and memorable experience!

South Bay Ford Sales

South Bay Ford Sales

4.3
(897 reviews)

I recently purchased a Ford Mustang Mach-E from South Bay Ford. This was the first car I had…read morepurchased in over 10 years because I really dislike the car buying process. The guys, Mike Covani and Brendan Lenehan made the process so easy! I was shocked. I'm 65 so I have purchased a lot of cars in my life, and this was BY FAR the easiest and best car buying experience I have ever had. They found me the exact car I wanted, worked with me on all the bells and whistles and got me off the lot with my new car for far less than I expected to pay. I just can't say enough about what a pleasant experience it was. Everyone I dealt with at the dealership was friendly and helpful and I felt very comfortable. And I love my new car!

I recently brought my vehicle into this dealership for a recall service and unfortunately had a…read morevery disappointing experience. When I dropped off my car, the paint on the hood was in good condition with no clear coat damage or chipping. After picking up my vehicle, I immediately noticed multiple areas of chipped paint -- some down to primer and even bare metal -- along with visible clear coat damage and stripped coating on the hood. I brought this to the attention of the service manager, but instead of properly addressing the concern, I was told the damage was caused by "rocks" and that the clear coat stripping was due to "water penetration." These explanations do not make sense given that the vehicle was in the dealership's possession during the service and did not have these issues beforehand. I The vehicle was also washed by the dealership during service. Given that the paint damage and stripped coating appeared immediately after pickup, it is reasonable to conclude the damage may have occurred during that process, especially considering the severity of the clear coat removal." This appears to be a clear case of lot damage that occurred while the vehicle was under the dealership's care. The lack of accountability and dismissal of the issue by management is extremely concerning. I am not questioning warranty coverage -- I am pointing out that my vehicle was returned to me in worse condition than when I left it, which should fall under dealership responsibility. Keep in mind this is a 2024 Mustang - damage to the paint at that severity and not taking accountability is not professional. I am hoping this can still be resolved properly, but based on my current experience, I would advise others to thoroughly inspect their vehicles before and after service.

Platinum Autohaus - car_dealers - Updated July 2026

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