Heyyy... 3 years after my review and they finally did an upgrade haha They still have the BEST…read morehoney gold wings. They also have dough bites on their appetizers. They were okay. We got the chicken and I was disappointed they weren't more flavorful. Pizza is still just as fresh. The service is still excellent. The new look is a modern feel with grey instead of the bright colors. You're either going to hate it or love it. I like the change and think it looks nice. They did take away the game machines. Which I'm sad they didn't fix or replace them but I'm sure those machines are costly. Either way, we'll continue to come eat here when we crave wings and pizza!

I placed an online order for pickup and paid ahead. The confirmation said my pizza would be ready…read morein 20 minutes. I gave them extra time and arrived about 35 minutes after ordering. When I got to the counter, I was told they never received my order in their system-even though the money had already been taken out of my account. I was also told they couldn't issue a refund since they had no record of it. The explanation kept circling back to their "new computer system." I chose to wait while they remade my pizza, but as I stood there, I watched multiple orders get delayed or completely derailed. One family, who was already seated when I arrived, waited over an hour and ended up leaving without ever receiving their food. Meanwhile, another customer who walked in after me did have their online order show up correctly. To be fair, the staff was clearly overwhelmed, but they were sweet and doing their best in the middle of chaos. After another 30+ minutes of waiting, my pizza finally came out. As for the pizza itself: It was good..I'd give it a 6/10. I paid an extra $2 for jalapeños, but there were maybe three or four on the whole thing, and I could barely tell they were there. Definitely not worth an hour and fifteen minute wait or nearly $30 for a small.

Hey other pizza joints -- take note of the plate and silverware! A real plate! No plasticware! None…read moreof that ridiculous round little metal plate that most pizza places use that doesn't sit evenly on the table and it spins and spins. None of the paper under the pizza on your plate that disintegrates if you try to cut your pizza. Such novelties! This is the first time I've eaten in here. I've gotten it to go many times and I have always been pleased. Tonight, dining in, it was all right. Certainly nothing to write home about. Our waitress was nice. The inside of the establishment is a bit dated and could use a facelift. The green walls are not very appetizing. The booths are not very comfortable. There isn't a lot of seating. The food tonight was not as good as usual. I generally think this place is really good. Tonight, the crusts were a touch overdone. And the crusts had sort of an odd aftertaste. I think it was the oil on the bottom of the crust? Maybe the oil is getting old and tastes off? Also, I got the spinach ricotta topping. I normally really enjoy that. I love spinach. So I paid for the spinach ricotta (which is charged as two toppings) and it, too, tasted...off. I actually scraped it off my pizza. You know when spinach has been in the refrigerator too long and it gets that kinda unpleasant taste and smell? Yeah. That's what this was like tonight. So overall, this is a restaurant I enjoy. Tonight didn't work for me.

This is the second time the have got my order wrong. I called them to let them know this time and…read morethe manager or owner told me I was stuck with it because the girl repeated my order back. They also forgot my extra bread and gave me a umsweet tea to begin with. This establishment has went down hill and will not be returning.

Ordered the pasta lunch special which included spaghetti with meatballs or Italian sausage, garlic…read moreknots , salad and a medium drink for 10.49 plus tax. If you didn't get the salad it would be a dollar cheaper. I've eaten here many times and have not been disappointed. Service is always exceptional, the ambience is cozy and relaxed as there are not a lot of people in when I have been there. I have observed a lot of people coming in getting take out. I could not believe my eyes when my salad came (see photos) it was huge. I got it with everything on it and it was delicious. When my spaghetti and garlic knots came steaming hot and smelled great. The garlic knots are so good and have the right balance of oil and seasoning. The spaghetti with the meatballs was equally as good and flavorful. A great meal and of course I've got more than enough to take home. I have found that it does reheat well from it aluminum containers. Take a look at the photos for the full view of my meal.

Delightful! The pizza is simply delicious. The establishment is at a very busy intersection and in…read morethe back of a building and that's really the only reason we don't come here a lot. The inside ain't nuttin fancy. Strong NY theme. It's a little dated. Booths and tables are small. But the pizza is heckin good. Our family of four got an order of garlic knots, order of wings, and two medium pizzas...and we had nothing left at the end of the meal. The pizzas are sizable but two young adult men can do a number on it. I wouldn't say come for the ambiance or for impeccable service. (Both are fine.) Come for the NY pizza.

Lost is my go to pizza spot when I'm in Memphis. This time i decided to order from the Southaven…read morelocation and I regret it drastically. I placed my order via Local, which was easy. The wait time was only like 20 minutes. My pizza looks uncooked. My Popeye pizza barely has any toppings and I paid for sun-dried tomatoes and got regular :( There is no way my pizza's looked similar in the box. One was regular sauce and the other Alfredo. I will not be back to this location. I was not satisfied.

We've eaten here a lot. The pizza is good. Sometimes great. The place is always busy. They serve…read morebeer and it's a fun and kinda quirky establishment. I don't like that you have to ask for silverware. I don't care for the plates you get. Service is hit or miss. And as I said, the food can range from good to great. Just depends on the night.

Good food.. service was always good. Did they close down? Very disappointing if they left the…read moreoutlet. Was the only good eating space there

Horrible service! I was treated like garbage by the young, immature manager! Yelling and screaming…read moreat me and my grand children for getting more than 2 pieces of Halloween candy! I will never patronize this store ever again! I would rate them - 5 if I could.

I walked in a few days ago and there was a young gentleman named Kaleb who was very sweet and…read morebubbly and had great service. After i got my food i heard another young gentleman named Brennan, talking to someone in the back about how there is roaches in the back and how he kept one. Pretty interesting topic.. But i didn't find it funny.

Definitely enjoyed the lunch special. Since I was alone, it was basically offered me a meal to eat…read moreand a meal to take for later. Perfect for the price, can't beat it. Dinned in and the breadsticks are unlimited. Definitely will be back to enjoy.

Service is good and food Love the burrito and nachos I like the Margaritas my spouse got tacos fish…read moreand that was amazing .!

We came at 5 pm and were seated immediately. The server took our drink and food order. The music…read moreis the right level. You can hum along but not so loud you can't talk. This is a family friendly place. We weren't overly hungry so ordered the Tri chips with Queso, salsa and Guac. Our drinks came in take out cups. Chips arrived at the same time. The trio of dips are delicious. I love queso and this is thick with seasoning on top. The quesadilla came with pico, lettuce and sour cream. It tasted just right. No complaints about the food except I was getting full. If I were here again, I would come here. Our server was the only drawback. We saw her to order and she came to refill our cup and I finally had to keep turning to find her before she'd come back. I asked for to-go boxes and she brought us those and the bill.

Visited this PJ on yesterday and the service was so bad, I lost my appetite for the dang pizza. My…read morehusband walked into the store, he was the only one in there. Two guys walked in behind him and not only were they greeted, they were helped before my husband. My husband just let it be thinking they didn't know he was there first or just human error. He stood there, another guy walked in and he was asked if he could be helped. My husband then asks, "am I invisible?" A nice young guy from the back came and proceeded to apologize and help my husband. We are black and each person that walked in after my husband and was greeted and helped were white. It is too hard not to think its a race thing. PJ isn't a big store in Horn Lake, there is NO WAY they didn't see my husband standing there. We left and called the manager, Katie, and she apologized profusely. But it is always the experience that someone remembers, the way you made them feel! I am writing this review b/c I saw how it made my husband feel...we will not be back to that one.

One hour and 30 minutes for the pizza to arrive.....after calling the store an hour after I ordered…read moreit! Completely unacceptable. It's not a busy night. It's a weekday. Choose your pizza option somewhere else. Complete B.S.! I will not order from papa John's ever again. I do not recommend this location! Seek other options.