Pest Cobtrol Representatitve came out to spray for cockroaches inside and out in a newly renovated…read morehouse with open flooring. There were 2 rooms which he was not able to reach the baseboards so I was understandable towards that, the rest of the house had open availability for baseboards spraying. The technician walked into the house for about 5 to 10 minutes and walked into each room and sprayed a little bit in the center of the room. I had moved furniture to the center of each room so that he could spray the baseboards, when I asked him if he needed me to move anything so he could reach the baseboards he said no and sprayed each room in the center. I then reached out to the company to ask if this was normal which they said no and they would talk to the technician. They then came back after putting me on hold, and said he said my house was a mess and it was impossible to spray which is not true. So now we have to walk-through a house where the center of each floor has bug spray on it. If he wasn't going to do the job right he should not have done it at all. I will be seeking a new pest company in the future.

I have dealt with SP for 30 years and they have always provided great service while being both…read moreprofessional and friendly. Their rates are good.

So it has been a while since we signed up and we are very happy we did…read more Our technician Dennis has always been and continues to be courteous, friendly and professional. We are so happy he is our tech and because of him and the wonderful customer service, I have spread the news of your company to family and friends. Keep up the great work and please give Dennis a raise!! He deserves it!!

I signed up with Fox Pest Control last month after a route manager came to my door and sold me on…read moretheir general pest plan. During that pitch, he specifically brought up mosquito fogging and mentioned including it in the $49/month price he quoted me as a bundled deal, since my neighbor already received this service. When the technician showed up for the first visit, it turned out mosquito treatment was never actually part of what I'd signed up for. What I'd been told verbally and what was actually in the contract didn't match. The rep either didn't know the difference or told me what I wanted to hear to close the sale, using my neighbors' service as a selling point. Instead of owning the mistake, I got two email responses from two different reps that read like AI-drafted templates with no one actually reading what I'd written. Both leaned on the same generic phrasing about understanding my frustration, but neither addressed the real issue: their own employee misrepresented the plan to make a sale. When I said I wasn't paying extra for something I was told was already included, the reply wasn't an apology or a fix. It was an attempt to upsell me to their pricier Yard Enjoyment Plan, followed by an offer to knock $10 off my current, wrong plan just to keep me signed on. If your employee misrepresents a service to close a sale, the right move is to admit it and either honor what was promised or cancel the account, not offer a discount to paper over the mistake. Every reply felt like it was pulled from a script rather than written by someone who'd actually read my complaint, which made the whole thing feel worse than if they'd just said nothing. I've since asked to cancel my service outright. For a company with such good ratings, this experience, a misleading door-to-door pitch followed by canned customer service, was a letdown. If you're considering signing up, get every promised service in writing before the rep leaves your driveway, because the verbal pitch clearly doesn't hold once you're in their system.

I recently purchased a home that was neglected in too many ways to mention. The area I live in is…read morein case proximity to the water and there was a significant amount of activity from various critters. Global Green has done an amazing job curtailing the issue. In a time where the art of customer service has been lost they shine bright. There hasn't been a single question or request that hasn't been address in a timely manner. From the second you call to the punctual arrival of tech, you are treated with a high level of customer service and care.

NEWS FLASH: Yelling and screaming at your (former) customer is NEVER OK!!…read more We hired Global Green to spray our home against ants, silverfish and centipedes. Every time Karieem was in our home, he was the very model of courtesy and professionalism. We were told that the product was safe to pets and animals, and there was a three-month guarantee against re-infestation. A week or so later, we noticed that the bugs were still in our home. My wife called back to let him know. He came and sprayed again. A few weeks later, same problem - ants and silverfish. He came and sprayed yet again, telling us that our problem was due to pet food being present in the kitchen. Yesterday, we found our bathroom infested with ants. So . . . we called yet again. At first Karieem was very cordial and seemingly sympathetic, as we had known him to be thus far. He even offered a full refund (we did not ask for a refund! We just wanted the bugs gone!). In the next sentence, he said we would be getting only a half-price refund, since he had "bent the rules and came out several times". After a pause, his whole demeanor changed he yelled, "You know what? You're not getting a refund, and I can't believe you asked me!" He then went on a 15 minute rambling, screaming fit, accusing us of trying to take advantage him, and calling us "classless", "pitiful" (I have a digital recording of the last three minutes of the "conversation" to verify this.) Whatever product was used for insect control; at our house did not work for 3 weeks, let alone 3 months, and Mr. Koon was vehemently opposed to hearing about its poor quality. Guarantee be damned! If a product doesn't work, it doesn't work. It shouldn't be a personal matter, as he made it to be. When a business owner decides not to issue a refund to a customer, or decides to not continue doing business with a particular customer for whatever reason, there are more professional ways to go about severing a business relationship than screaming, ranting, and insulting. The incongruent and aggressive actions of Karieem, to me, indicate that he is a potential danger to his customers.

I've been using Back Bay Pest for several years. They are so organized always on time and let me…read moreknow when they're coming. Matthew came this week because I had called him about an issue and he told me I could call him anytime I had a pest problem, he would be right here..... such a honest dependable company.

Had termite and borate treatment by Kenny and Steven April 28, 2026 and they did very professional…read morework. They were on time and understood what areas were needed to treat. They went in the crawl space and did sunroom treatment. Everything was looking good when they finished. Very happy it was done !

Had pest control services today in my home in Virginia Beach with David Shafer. He was very…read morepolite, kind and thoughtful of my animals and children and any concerns I had. He was thorough and quick also. Nice and easy. Thank you

Project Overview I rarely leave negative reviews, but after…read morespending nearly $16,000 with Universal Pest & Termite, Inc., I feel others deserve to know about my experience. I hired them to remove a serious rat problem and encapsulate my crawl space. The salesperson, Brandon, did an excellent job explaining the process and setting expectations. Unfortunately, almost none of those expectations were met once the work began. Communication Issues The project started late, and throughout the job there were multiple days when no one showed up without any communication. I repeatedly called and texted Brandon looking for updates, but getting a response was difficult. Eventually, I had to contact his supervisor just to get the project moving again. Work Quality When they finally said the work was complete, I decided to inspect the crawl space myself. I'm glad I did. I found areas where insulation had not been installed correctly and sections that had been completely missed. To their credit, they agreed the work was incomplete and came back to fix it. However, it makes me wonder if those issues would have ever been addressed if I hadn't crawled under my house myself. I also discovered ductwork that had been knocked down during the job. Despite reporting it, no one came back to repair it, so I ended up fixing it myself. Pest Control Results What has been even more disappointing is the pest control service that was supposed to follow the encapsulation. Since the project was completed, I've actually seen more rats than I ever did before, along with an increase in bugs. I eventually started treating the property myself because I wasn't seeing results. On the few occasions they claimed they came out to spray, the visits lasted only a few minutes. It takes me nearly one hour to thoroughly treat my property's perimeter, so it's difficult to understand how an effective service could be completed in such a short time. Final Verdict This entire experience has been frustrating from beginning to end. For the amount of money I invested, I expected professional communication, quality workmanship, and reliable follow-up service. Instead, I had to constantly follow up, inspect their work myself, point out incomplete items, and even make repairs on my own. I hope Universal Pest & Termite, Inc. takes this feedback seriously and improves its communication, quality control, and customer service. As for me, I cannot recommend them based on my experience.

Nice guy and so far we have seen less bugs and he has 2 more service treatments to go. Right…read morechoice!!

I did want to update my review and add an extra star. They did reach back out apologizing and…read moretaking ownership for not responding. That was not necessary but greatly appreciated.

This Company likes to block your drive way, preventing you from leaving…read more Say they "went into the crawlspaces and found signs of something", when there is a camera directed towards the crawlspace with no signs of the tech going anywhere near it. As well as, show up for a schedule appointment, sit in their car for 5 minutes, then drive away. Without doing anything. Not sure why anything like this is ok with their managers.

Great fast service! George was excellent. He arrived on time, communicated to us what we needed to…read moredo, and was in and out in no time.

We chose No to Bugs, a family-owned business after comparing them to a couple other companies, to…read moretreat for carpenter bees going under the siding. There was a definite decrease in activity the following day, but bees still going under the siding. After a couple mis-communications (unanswered questions), they came out to re-treat 10 days after their initial treatment. They have a 6-month guarantee, will return as necessary, and re-check before the end of the guarantee. The cost seemed a bit high, but with the re-treating, guarantee and re-check, seemed fair enough. Dontre and his brother (Elijah?) were punctual and professional. Thank you!

This local pest control company by far is the best in the area. The team is completely…read moreknowledgeable and after talking with the owner I'm actually surprised to find out they've been in this industry for 10+ years. I've never had any problems with any pests in my home and if I do they will quickly resolve the issue. 10 out of 10 highly recommended for any and all of your issues.