So I've used this company for nearly two decades. I read some of the negative reviews and yes you have to be somewhat proactive to ensure your pest control needs are met. I typically setup an appointment monthly. On one hand I wish it was auto, on the other hand, it's quite useful b/c we lead very busy lives and having the flexibility to move it around is very useful. So... yeah.. Anytime I've ever had an issue (handful of times), they've been very helpful in making sure that the issue was completely resolved. All the technicians I've had are friendly (Ian was during the last visit) and when I have questions, they always answer them in a timely manner. Overall, a win with the company and better when you recognize that pest control is a bit of a two way streak. If you don't keep up with your personal cleaning practices you'll be fighting an uphill battle. Food Taste: n/a Overall Service: 5 Value of food to cost: 5 Facility: n/a Repeat customer: yes Dog Friendly: yes read more

We have been with Southern/Sovereign for 30 plus years. They dropped our account because, they claim, they could not get ahold of us. There were no voicemails from them or notice of cancellation of any kind. The boss obviously is asleep at the wheel or doesn't care about customer loyalty. If our business were to lose a 30 year account, we would bend over backwards to keep them. All we were told was that they could not reach us. Impossible in our opinion. read more

I hired Chameleon Pest Control, Inc. in February 2025. Our lawn was in good shape initially, but we knew we needed to keep weeds under control. I was charged a reasonable amount per month. After six months of service, I noticed more and more weed infestations, as if the lawn wasn't being treated at all. I asked them to address the issue and suspend billing until they could get it under control. They made excuses, continued billing us, and I found myself pulling weeds from the front yard every time I took the dog for a walk! This company does not guarantee its services. I fired them in August, but they still billed me for September! read more

Southern Pest Control is a scam and should be avoided. Read the other reviews. After a year my pest problem is unresolved. The technicians do not know how to resolve my pest issue. It's difficult to get anyone out for service calls. Once you've paid the subscription they won't do anything else! The local customer service rep was aggressive and hung up on me. They only want to sign you up for a year and then do nothing to help you. read more

They are very responsive and don't try to over sell you on their products. Their prices are excellent. Matt was our technician and he went over everything and really listened to our concerns. He was super thorough and friendly. Even our dog Sugar thought he was awesome. Super happy with Matt and Southern Pest control. read more

Richard and his colleague serviced my house and yard today. Richard has superb customer service skills and was very informative and courteous. read more

Beware Dishonest, Deceptive, and Unfair Contract Process (Richmond) Two stars because the technician was polite and completed our termite inspection. However, I tell all friends and family to avoid the company due to our experience with their contract and front-office. We scheduled a termite inspection, and the technician completed the inspection and asked "do you want me to spray"? At no point did he explain the costs, fees, or any contractual terms. He presented an iPad for signature and said the cost was $94.00. We signed the iPad on the understanding that it was authorizing the $94.00 charge. No contract was discussed and no contract was provided. No opportunity to ask questions about a contract was presented, and never were we as customers advised of what we were allegedly signing up for. Subsequently, we received an invoice that included no contractual terms nor any reference to a contract, but referred to a "plan." We did not receive any email containing a purported contract. So we reached out to ensure that we had not been signed-up for any plan. In 10+ emails with the front office, we were told that we had indeed signed a $400+ contract with a 3-day cancellation period that had lapsed. After repeated requests, the company was unable to confirm that we signed the contract or that we were ever provided the contract. They said we should have received a copy from an automated email account, but after repeated follow-ups were never able to show that we had in fact received it. The purported contract is incomplete, does not indicate what services are included and purports to be dated May 26, 2022 yet says clearly on the bottom "Revised June 2022" (6 days after our May 26 service). The contract was provided for the first, and only, time to us on June 8, 13 days after it was allegedly signed and 10 days after its 3-day cancellation period). Given the company's dubious practices, we were wary of being turned over to a collections agency and ultimately paid $114 in addition to the $94 we believed we had agreed to. All in $208 for termite inspection and one spray, plus weeks of frustration dealing with this company. read more

John has horrible customer service and the service is abysmal. I don't think they are using pesticides. Do yourself a favor and go somewhere else. This company is a joke. read more

Very informative and polite service. Matt was very helpful in answering all questions about Pest control. read more

AWFUL!!! Bugs popping out of no where!! The girl we have is terrible!!!! She always forgets to spray in rooms do not waste your money!!! It's a scam read more

I recently signed with Southern Pest Control. They have great affordable prices. After being told 600 a year for pest control only, and paying less than that for a 2 year contract for pests & termite i'm thoroughly happy. I was unable to get the crawl space door off the first time and they came back free of charge. David B. was our technician, he was awesome and thorough. He explained to me everything that I was signing, and was very friendly. read more

I love Southern Pest Control. I do not understand the bad reviews here if people ACTUALLY have service with them (not some bogus review). I have been with Southern almost 7 years. NEVER had an issue. Yes, it took a bit for me to understand their way of taking care of things. I was use to a company coming out every 3 months but I always had issues and they wanted to charge more if I called more than one time between sprays. With Southern, if I see something and need them to come treat - I just call them and they will come out and take care of the issue. I would never use any other company! read more

Experiences vary. I have read the critical reviews but may I suggest: Please present your problems to their technicians. For over a year now, Southern Pest Control has been giving us very good service. And yes, follow up requests need to be made because they would not know if a client has a problem or not. Bugs, ants, spiders are gone. Their traps (at the garage) do capture all kinds of moving insects! We have been in this area for 22 years. This company is the best. Astro T read more

DON'T USE SOUTHERN PEST CONTROL! They lock you into a contract and won't release you, they don't do regular sprays and even when you call them it is determined on the person who is working that day. It is a huge waste of money!!!! You pay constantly and may get a treatment once a year and by the time you have realized it they won't let you out of your contract. You have to write a letter to the Vice President to maybe be released from your contract which should say everything for them. Don't do it. read more

I have dealt with Southern Pest Control for over 30 years. Over the past years, I have requested Jaime Rawls because he is efficient and thorough. He is thoughtful about my pet, he is careful to always close the gate to secure my dog. He has soft whatever problems have come up, and I will continue to specifically request him. Mary R read more

never use these services. They have $300 of my money for free that the won't refund or transfer or prorate we unexpectedly had to move out do of our family home do to the loss of your 2 year old son. When they did come to the house for services everything was done half ass.. but I let that slide because I'm not the type of person to complain. This really pushed be past my limit. I WANT MY MONEY read more

Horrible company and service!!! I never had to ask Terminex to come back between treatments every 3 months, but this place I had to have every 3 weeks!! The guy we had barely sprayed everywhere we requested. When I called to cancel I was told I had to email the company VP....um yeah I got her in the phone and had to basically argue to get her to cancel, even after I told her none of the sprays worked with spiders and were found on our house guests on the couch!! Dont waste you time or money with this company. read more

I would not even give Southern Pest Control 1 star if zero stars was an option! DO NOT WASTE YOUR MONEY!! Worst customer service I have ever experienced. They never came on their appointed day to spray for mosquitos, yet they assured me they did even though everyone was home and have cameras. After being chewed alive and FOUR phone calls later (they claim they were having trouble with their phone system), they actually then finally gps's the technician to find that I was right and the technician went to the wrong address and sprayed!! Then they come out on A MONTH LATER after initial appt date, on a day expecting rain and assured me it will be ok or they'll come back. It rained an hour after he left, and I have made multiple phone calls and they still avoid coming back to spray continuing to offer me week away rain anticipated days. It has been a nightmare! DO NOT USE THEM!! They are also rude on the phone and were never apologetic for how things were handled. We asked for a refund and will use someone else. They tell us a refund will take TWO WEEKS. We will see... RUN! read more

Watch out for these guys! They come out two years ago to take care of a problem, one time, and according to the fine print on their receipt you become a customer for life. Despite several phone conversations, emails, and letters over the last two years telling them I don't want any more service, they bill me over $30 every month and harass me daily by telephone to pay up - for nothing. They won't go away. Ever. read more