Honestly for a tire shop I was highly satisfied with my experience. I brought my Tesla in for its…read morefirst set of tires, and my primary concern was that they knew how to lift my car without damaging the battery. The tech knew what settings my car had to be set to and knew how to use the pucks needed to lift the car. I bought my tires online using their credit card (it gave you 5% off which was a pretty good deal) and made my appointment online. I walked in for my 8:45am appointment and my car was done at 9:50am which I thought was a reasonable wait time for the shop being pretty busy. The negative reviews are most likely coming from people that walked in an expected everyone to drop what they were doing to care care of them. Make an appointment online, buy your tires online, and it will be a very smooth process. Staff were very friendly too and provided a good service. I will use them again in the future.

Ive been here before but wow was this experience bad. I set…read morean appointment and was told 45 minutes. All normal.. They fell way behind and kept assuring me they would finish on time. They missed 4 quoted completion times. They were polite though.

What a delightful alternative to the interminable upsell misadventures and lengthy waits at a tire…read morestore! Yeah, Discount Tire, I am throwing shade in your direction. I ordered tires on-line (www.tirerack.com) for delivery to my home. Menards Mobile Tire Service came to my home. All the work was done in their fully kitted out van, in my driveway. I saved ~$100 over the best in-store prices/specials and avoided unnecessary bemusement. Will I use them again? Absolutely, yes.

Like their last reviewer, I CAN NOT IMAGINE a good reason to ever go back to the standard retail…read moretire experience. Hours long waits? Higher overall price? WHY? I, too, ordered a full set of "snow shoes" from Tire Rack for our little girl and I've got to be honest. I was skeptical. Almost everything that could go wrong sincerely tried. FedEx delivered late and it was POURING rain on my installation date, but Menard's was communicative and clear, "We'll be there!", and they were, and the entire ordeal cost about $100 less than it would have had a conceded to sitting and watching a tire shop work on someone else's car for two hours. Install took a little over an hour and went off without a hitch. And like I said, the communication, service and setting of expectations was smooth all the way through from booking to confirmation to installation and payment. Better than what you expect... Menard's is what you'd hope for. Thank you guys. If you're the future of the business, the future looks great.

Terrible customer service, I sat outside for an hour waiting to be helped. I watched 2 vehicles…read morepull in after me and get serviced and the staff didn't care that I was overlooked

I go here for all of my tire service it's a busy place, but they take good care of their customers…read morethere and I've never had to worry about the workmanship I received

Walked in and was met by 2 awesome guys. Super friendly and they were in it. Gave me 2 options and…read morewithin less than 25 min I was done and out the door. Highly recommend

I came here to get all four new tires... now that it's time for me to get breaks the front driver…read moreside tire will not come off because they use JB weld to put one of the lug nuts on.... My rim almost had to be broken to get the tire off...

I'd like to share my recent experience at Tom's Family Auto, which began on the morning of Monday,…read moreOctober 13, 2025. That morning, I called the shop to ask if they could assemble a set of struts and replace a CV shaft on my truck. I was told it was no problem, and they began working on the struts. About an hour later, I received a call that they were "finished" and ready for pickup. However, when I arrived, I was told only one strut was complete, and the rest of the crew was out to lunch. The person behind the desk told me to go ahead and take the one strut and begin the work myself, so I did. Upon returning to my truck, I noticed the assembled strut was visibly crooked. I brought it back for correction and picked up the second strut. I assumed everything was resolved at that point, but after installing the struts, I discovered that the driver-side strut was seized and would not compress. It was now late, so I had the truck towed back to the shop for repair and to address the frozen strut. The following day, I called to check on the status of the repair. I was told the strut could be realigned, but I was met with a very poor attitude from the staff and was told I "shouldn't watch YouTube videos to work on my truck." For the record, I had been following manufacturer Technical Service Bulletins and Bilstein's official instructions, I'm also an FAA licensed aircraft mechanic. The next day I was informed the truck was "ready and aligned." Since I was at work, my mother went to pick it up and I paid the bill in full. That evening, when I inspected the truck, I discovered that the front sway bar was missing entirely -- it had not been reinstalled and was still in the bed of the truck, along with the mounting hardware. It had been left lying next to where the strut was they fixed. Despite this obvious omission, the shop had released the truck to my mother, claiming the work was complete and the truck had been aligned. To be clear: They gave us back a vehicle, declared it aligned and finished, despite it missing a 4-foot-long piece of suspension that was clearly provided and noted. There was even a written note in the cab and verbal instructions given on the phone regarding the sway bar and its hardware. These were apparently ignored. I returned the truck that night and left the keys in the drop box. The next morning, I called to ask what happened, and was told that the mechanic who started the job went home, and the person behind the desk -- who I'm not even sure is a certified mechanic -- had "finished" the job. I was later told the sway bar would be reinstalled, but that no new alignment was needed. I have serious doubts about this, given the work that had been done and undone at that point. Not surprisingly, they failed to install my skid plate as well, which was still laying in the bed of my truck with it's hardware when I arrived home from work. At no point was I offered any compensation for the extra day without my truck, the inconvenience of having it towed, or the serious issue of the vehicle being released in an unsafe condition. I was still charged $800. This experience showed a lack of communication, poor workmanship, disregard for safety, and unprofessional behavior from start to finish. I cannot recommend Tom's Family Auto based on this experience. My family and friends will no longer be using this establishment after being loyal customers for over 20 years.

Taken car to them three times for the same problem. They "fixed" it each time. Took it to a…read moredifferent mechanic and it's fixed first time at half the price. Clearly a rip off

Always had a good experience with this location. Always dealt with Jack and he is amazing at his…read morejob! I highly recommend asking for him if you go here!

Took way longer than expected. The front desk person told me 45 min and it's been over 2 hours…read more They should have told me to make an appointment for another day. I won't be coming back.

Dealership wanted $1,100 and a week for a repair Greg's would completed within 2 hours for $400…read more Alex and Henry where great, they helped me avoid an additional repair for for free and even let me daughter hold their beautiful parrots. Couldn't be happier with the service and we will be back... hopefully not for awhile of course.

They tried to upsell me on services I didn't need. I posted a google review about it and they got…read moreupset with my honest review by aggressively calling me and threatening a lawsuit instead of trying to make it right. Told the guy I didn't want to argue over the phone because I was with my kid at an event. He continued to be aggressive, so I hung up, then received this text from him. He puts up a great front of being friendly, but this just goes to show how small his ego is. I'm not one to leave reviews but I want everyone to be aware what's under the mask he wears. He's friendly as long as you leave a 5 star review... Here's a copy of my google review: Tried upselling me a front brake job for nearly $400. Told me all my front brakes needed replacing. Just took apart my brakes, pads were completely fine, drivers side rotor and caliper were fine. Only thing that was wrong was my passenger side caliper needed the pins cleaned and lubed, they were sticking just a little causing more heat on the rotor. Took me less than an hour to fix and just a $12 bottle of lube from autozone. Didn't need all new parts to replace everything like they tried to tell me. In my own experience I went for one small thing and they tried upselling for multiple things. They also tried to sell me new rear struts for $700, they told me they were leaking. Checked them myself and had another mechanic take a look and they were completely fine.

Pat was amazing. We live in Marine City,Michigan and we needed our spare tire put on and it was no…read moreproblem easy installation. Pat even showed me that the tire has 2 nails in it and that it's worn out. We're very pleased Thank you.

My tire was losing pressure slowly, probably went flat once in a month. So I decided to go to there…read morefor a repair. After they repaired, the tire went flat every day! What the fuck! They definitely want me to buy a new one because regular maintain is free The front desk is cold And rude. They even bother talk to you . When I ask for receipt, I ask at least 3 times. Why couldn't I get receipt?