So disappointed at the treatment my daughter and I received today from Tommy, the sales manager at Crown. We went in to purchase a Honda Fit that was advertised on autotrader as $6,742. Tommy offered it to us at $7,800 - the extra due to tax, tag and the "dealer surplus". After a bit of back and forth and the typical time-wasting games, Tommy yelled at me in front of my daughter. He screamed that we could take it or leave it - at a final price of $7,600. He slammed a piece of paper away and walked away. I laughed. And we left. I expect that sort of thing from a lower end used car shop. Perhaps that's what this place is. Please, do not buy a car from Crown. They will deceive you and scream at you, if you're lucky. If you're unlucky, you'll end up robbed blind. We bought the equivalent car from someone we found on CraigsList - for $5,200. read more

Umm, can I give no stars. I had an appointment, took my car in and had to wait 20-30 minutes before someone acknowledged my presence. Finally Amy came over to assist me. She told me my car would be ready by 5:00 on Sunday. At 4:38 I get a call my car won't be ready and they don't know what wrong with it (I even know what's wrong with my car.) Although they know they needed a part and have ordered it. I only needed a new window regulator and back door handle. Amy said she would call me when she came in at 12:00 when she came to work. The next day I had to get something out of my car and went to get it. First, they couldn't find my car, then I found out from someone other than Amy that the part had not been ordered (they can't order parts on Sunday). She told me that Amy was going to call me when she came in to tell me when my car would be fixed. I didn't get a call from Amy until 8:30pm. No apology for telling me my car would be ready that day and that she had not ordered the part. She tells me my car won't be ready until 7:30 pm they next day. I am livid, I need my car for work. The next day, I receive a call from the parts guy (yeah, parts guy!) at 12:30 to let me know the part (one part they had in stock) has arrived. I leave a message for Amy to call me back...no call back from Amy. I call again left a voicemail...no call from Amy. I call back and the customers service person (who is nice) tells me they are working on my car, I ask to speak to the service manager to tell him what's been going on including...oh wait for it...that Amy hasn't told me how much the service is on my car. He told me he would check on it and call me back. He called back and told me the price $708.79, and he was going to take $ 150.00 off for my trouble. He quoted me a final price of $ 558.79. He told me my car would be ready at 4:45 and I told him I would be there. Google Crown Honda, you will find that during the month of February 2018 they have 15% off "any service." So when I got to the service center I asked for my 15% off and he told me that he already gave me $150 off the price and to take off the 15% he would have to charge me full price. I told him that the $150 "according to him" was for all the trouble that occurred. That was different than the coupon for 15% off. He refused to honor the coupon. I looked at the invoice they charged me $ 57.00 for a the left passenger door handle. I checked online and the part cost between $6 - $15. The window regulator cost me $264.00, the part online cost only $41.00. They charged me 1.5 hours to put in the window regulator. I asked why they could do it on You Tube in 30 minutes. The Service Manager told me they use "Chilton Time," what does that mean...they charge you for 1.5 hours for labor even if they only spend 30 minutes on repairing the item. They charged me 2 hours to replace the door handle. REALLY!! I say you go at your own risk. I had my air bag services there and they tried to sell me a whole bunch of other services that my regular mechanic told me I don't need. The best think about a Honda is that it will run and run and run. We'll the best thing for my Honda is to run away from Crown Honda so that I can keep it another 15 years. read more

The WORST experience of my life. I was trying to do something special for a coworker...bad idea. The service department needs training on friendliness, and race relations. If you are white, they'll be polite. If you're black, don't come back. AVOID, AVOID, AVOID!!!! read more

I've really tried to like this place, and waited to write a review for several trips in to try and change my mind. My first trip in was for a headlight switch that the Jiffy Lube tech had convinced me would be a major ordeal. It took about 2 minutes for the Honda tech to show me how to get it in, and they only charged me for the bulb. This was a good experience, if not for the extremely odd waiting system they have set up there which I see is detailed at length in many prior reviews. Reservation or not, you pull up/in and then just wait, in my case for 30 minutes, before someone finally came over to help me out. All told, for that 2 minute experience, I was in there for almost an hour after waiting in line to get the bulb and then in another line to pay for it. Odd. I brought my car in recently due to some ongoing issues and a dashboard light that had come on and since cleared itself. They took my car for the entire day to test it out, and called me 6 hours later with a laundry list of things they felt needed to be immediately addressed: about $2500 worth. The one thing that they felt was causing my immediate issues was going to cost me about $350, for a small piece of plastic, and they said my lower heat shield was rattling and could be removed for no cost. I also asked for a quote on replacing my four spark plugs, and they quoted me $460, no joke. I called two other places later that day that quoted me ~$100, and I ended up changing them myself with a friend for the cost of the plugs, about $25. What a tremendous racket. They also informed me that since they had spent time and effort looking over my car, if I didn't choose at least one service to get fixed immediately, they would have to charge me a substantial fee for the troubleshooting. With that said, I opted for the one immediate fix (~$350), and my car was finally ready by 6:30 PM (after 9 AM drop-off). I arrived and they pulled it around - you could hear this horrendous rattling coming from a ways off. They stopped it, parked it, and told me I was all set to go. I informed the tech that my car was NOT making these noises when I left it with them and they needed to figure that out. His response was, "Yeah, I know it didn't make them earlier today when I pulled it in." Really? But you were going to let me drive it away anyway? We had to go back in and find my case manager, who said they must have removed part of the heat shield and left the other part hanging there. They took it back in again immediately, but I was then left waiting for them for another 30-45 minutes. So ridiculous. I've since had several of the other issues checked at a separate garage and found that they didn't even recommend some of the issues Honda identified as "must get fixed" even get done on my car. My experience thus far is that these folks are out to price gauge and scam you. What a horrible place to get your car serviced. Avoid if at all possible. read more

Thanks very much to the most wonderful Mr. Phil Jones who helped me get my dream car. Staff are very kind . Mr. Phil is very patient with me to get the deal ,the color I want. read more

My good friends went to Honda this afternoon to have a CRV test drive with Joy Mix that had been pre-arranged. They are longtime residents of Durham, own a medical practice and are excellent but super busy people. When they arrived, Joy said she was busy (even though she confirmed the test drive that morning) and turned them over to the sales manager, Tracy Alexander. Essentially, Tracy threw them out, because they had third party assistance scheduling their test drive for them. My friends do not have the time to arrange these things for themselves. Tracy said, "we don't deal with brokers." The clients said, "this is not a broker." Tracy ignored what they said and essentially escorted them to the door. When we called Tracy later this evening, to clarify that there was no broker involved, he said, "well they can come back then." An apology was suggested, to which Tracy retorted, "I don't have time for this, I'm a very busy man" and he hung up the phone. The sad part is, my friends LOVED working with Joy, but Joy clearly did not feel likewise, so she turned them over to management so they could be discarded of "cleanly and properly." She was clearly frustrated when she learned that they would not be making a purchase decision "TODAY" and had two more competing products to test drive again before making their final decision. I would have to say that, based on this and other experiences where Crown has either badmouthed an innocent party or charged $80.00 more a month for an apples to apples lease... it is too bad that they are in a lovely spot, with lovely cars, a superior product, but ultimately, they don't value kindness and humanity. read more

Very shady. Went to the shop for simple oil change and to get my car checked out for breaking issues. I asked how much it would be and told one price and when got my bill it was more then 3 times the amount. Last time ill do business here. Shady practices read more

I created my yelp account in hopes of reviewing restaurants but never got to them, but after my 3rd and last visit to the Southpoint Honda dealership, I will filled with so much stress and anger. I wasted my entire afternoon. My visits were never pleasant because the service takes way too long. I was asked to make an appointment so I did. I needed to reschedule so I called back and someone else tells me that the services are usually walk-ins. I arrive around 1 and left around 4:30 after an oil change and wheel rotation and alignment. Cost was a total of ~$170 which included ~$22 "shop supplies" fee. Which was not notes in the estimate of ~&150. Not only did this take 3 and half hours, but the service associate did not explain to me the correct charges and lack to be professional. Near the end of my service he called me on my personal cell phone and claimed to have come to the lobby to find me because the service was complete; however I remained in the lobby the whole 3 and half hours and left to use the restroom within the first hour I was there. When I make my visit, I am always told that the service will be completed within the next hour but I am always left waiting. Overall, my complaint comes more from unprofessional responses and actions from the service associates. Customer service needs to be drastically improved. I am expecting the manager to response as he has on other reviews. read more

Came in on Saturday with the goal of test driving a new car. Walked in to the show room and started walking around. I noticed there were more than usual amount of people sitting down with a sales representative. About 5 minutes in, still no one talked to me yet. In the past, I was at another Honda dealership and I was always helped right away. One employee made eye contact with me and then just kept walking. I was at a different Honda dealership last month and an employee asked me if I was being helped when I was unattended. That makes you feel welcome. Eventually, I did have to actually ask someone to show me a car. He then lead me to a sales representative. I told him what car I was looking at and that I wished to take a test drive. We proceeded to walk out the building and to the back where all the cars were parked. We finally found it after walking around for a bit. It was strange because I asked to look at the inside but the sales representative didn't even have the key. Again, I reiterate the fact that my goal for this visit was to get a test drive. He explained that because it's one of their busiest days that they can't accommodate that and that I should come back on a weekday. This is weird for me since I was at two other dealerships in the past and both occasions where on Saturdays and I got to test drive there. I explained to him that my weekdays are pretty busy with work so I can't really do that. We walked back to the building, at this point I was pretty disappointed that I can't test drive today. I was just about to exit the building when my sales rep talked to another employee about a test drive. So eventually, I did get to test drive the car but I was completely baffled at why I couldn't just test drive it in the first place. But the test drive was good and I got a good feel for the car on both local and highway. The employee who went on the test drive with me was very courteous and receptive. read more

I don't write reviews much; it's been at least a few years since I've bothered. Southpoint Honda's service was so terrible that I felt compelled to publish my opinion so others can avoid this terrible no good place. I brought my Honda in for a tire rotation and an old change around 10 am. I made an appointment the week before, so only expected to wait a little - their calendar makes it seem that appointments are respected and are worth making. They are in fact worthless. My oil change and tire rotation took about 4 hours to complete. I asked several times about my car; they claimed each time it was almost finished. After 4 hours, they had only managed to accomplish an oil change. They never bothered me to tell me the tire rotation wasn't done; I only discovered that on the invoice later. If you're skimming - they don't hold appointment times, take forever and tell you nothing while forever is ongoing. I will never go back. read more

Definitely do not come here! I'm kinda screwed! Bought a brand new car (luckily somewhere else)-- come in for some repairs here, they end up scratching the **** out of my brand new leather in my brand new car--- scratch the side of my door and get this, screw something up in my tires that the tire pressure sign keeps on coming on (I'm assuming they had something lying around at the dealership that is causing the air to keep on leaking from my tires)--- how they manage to do all of that in one visit, I have no idea! They barely ever have loaner cars so dropping my car off to get this fixed hasn't happened yet! Buying a Honda has been the worst decision I could have made-- you get a brand new car to make sure you don't have to deal with stupid things like this, but even getting a new car from Honda has been the worst experience I could have asked for! I wouldn't recommend dealing with this dealership at all-- if they fix my issues maybe then I might recommend you guys to come here, but that's if they can even get me in to get it fixed! *eye roll* read more

Brought my car in for a 4:30 appointment to get some basic work done... Was told it would be 2-3 hours so I decided to get picked up and come back later to pick up. Asked the guy if 8:00 would be safe and he said that would be more than enough. I'm sitting here in the waiting room at 9:36 and it's still not done. I don't mind waiting- just be realistic and honest with your time estimates... Don't tell me what I want to hear. read more

They made me wait from 11:30 before telling me at 3:45 that the guy that does the work usually comes in at 4... 30 minutes later they tell me they took my seat apart and realized they ordered the wrong part. I have been waiting an hour now (again) for the shuttle I called for to pick me up from the mall. My airbags and seat belt DO NOT WORK until they fix my seat belt. I am 3 months pregnant and am terrified to drive my car right now! I am upset and very dissatisfied. I get that people make mistakes but this is a life threatening repair that needs to be done. Now I have to get back on the highway to drive home in my car without a safety system, and drive back when they get the correct part in... Likely to waste another day waiting for the repair to be done. UPDATE: It took them a month to get that part in because it was on back order. read more

I take both my cars to Crown Honda for routine service, after having had some bad experience with a quickie chain place. Service here is pricey, let's not kid ourselves, but I'm pretty satisfied. I usually pay $80 for routine interval maintenance, which includes an oil and filter change, tire rotation, fluid top-off, and a thorough inspection. However, having a Honda mechanic taking care of things with Honda parts gives me more peace of mind. They also have a shuttle service that I can use to get home with, if my car will be there awhile. The downside to this place is that I've test driven a couple of cars here, and the process leaves much to be desired. The road out of the dealership is curvy with occasional manhole covers sticking (strangely high) up as obstacles. You can't drive more than 25mph around here, so it's hard to get a feel for the car's acceleration or handling. There is a brief stint on the highway, but again, this lasts a mile and doesn't give you a good idea of the car's cruising ability, because you're accelerating on then quickly getting off at the next exit. read more

I live in Chapel Hill, NC. On Tuesday, Sept 11th, I made an appointment at Crown Honda in Durham, NC to have my 2008 CRV serviced and have the state inspection. My appointment was for 10:30; I arrived at 9:15. the service manager informed me that the car would be ready by 11:30, so because I lived so far away, I decided to wait. I informed him that I had an appointment later that afternoon and he assured me that I would be done in plenty of time. I sat in the customer waiting area until 12:15; when I did not see nor hear from my service manager, I walked out to the service area to ask what was going on with my car. He looked at the computer and informed me that they had just started on the car! it had been there since 9:15 and I had an appointment. His response was that there had been a number of "walk-ins" due to the impending storm! WTF??? I HAD AN APPOINTMENT AND WAS THERE EARLY! He said that he would go into the service bay to see if they could expedite the work and told me that he would let me know, however he was certain that the car would not be ready before 2! So - I returned to the customer service area obviously frustrated and angry. There were two other customers who also had issues with the service; one woman who was in there when I arrived said that she had been waiting hours just to get her vehicle inspected. It is now 3PM and I am livid!! the service manager never came to the customer service area to inform me of the delays nor did he apologize. I ended up having the shuttle drive me home; I was hosting a fundraiser at that evening and had to be there at 5PM. The van driver got me to my house at 4PM; I called back and informed him that I had to leave but that I expected to be picked up the next morning at 9AM so that I could get my car. When I get to the dealer the next morning, the service manager is nowhere to be found. I am in a hurry so I just pay for the service and leave. I reviewed my sales receipts and noticed that the total charge for the service was $445.24, however my MasterCard was charged $1074.77!! What the is wrong with these people??? I sat in that waiting room from 9:30 until 3PM, and told that walk in customers' vehicles were serviced before mine, then charged $1074.77 when my receipt clearly shows a charge of $445.24! If you look closely at the receipt, you will see that it is dated 10/25/17 WHICH WAS ALMOST ONE YEAR AGO!! the RECEPTIONIST PRINTED THE WRONG RECEIPT! which makes me wonder, what did they really do to my car? Was it serviced at all? I have since filed a dispute with my credit card company and the Better Business Bureau. I previously had a bad experience at Crown Honda over a year ago and had since started taking my car to Performance Acura, since they also service Hondas, but when Performance moved I thought I'd give this dealership another try... Stupid mistake that I won't make again! In the past, whenever I had my car serviced by Crown I would receive numerous online surveys and phone calls asking about the quality of the service I received. I've waited almost a week and this time nothing, so I've come to the conclusion that the staff knows when they really mess up a customer service opportunity and only want feedback when they know it will be positive. UPDATE: They charged me to do my State Inspection and I just received a letter from the DMV stating that although I've paid to renew my tags, they still have not received the inspection report!! It has been over 30 days since my car was serviced at Crown! read more

Very slow service and way overpriced. They tell you 2 hrs, expect 4. Brought my Honda Civic for service. They asked $500 and 2 hrs. 3:30 hrs later and am still waiting. What a waste of time and money. I also tried to buy a CRV here and they add so many nonsense stuff to the car to overcharge you. $3000 above suggested retail price online. Go somewhere else. read more

They hang up on me during the conversation. I drop off my car at 7:30 because they said it can be done by noon. But later when I called at 3:15, it was not done yet and keep sayang that it will be done. Now I am here in dealer exactly 9:10 PM Guess what ? They don't even touch my car. Can you believe this? Worst the worst dealer ever I ever experienced Don't go there!!! read more

This place will try to rip you off if they can. I've taken my car for regular maintenance to Honda dealers in New York, Georgia, South Carolina, California, and North Carolina (Raleigh) and always had an enjoyable experience until I visited this dealer. Their service people over-quoted my 150,000-mile service by $300+ (almost double) without even looking at the car. I had a bad feeling and when I did research I realized they were over-quoting by 2x and my mechanic friends said they were attempting to rip me off. An embarrassment of a dealer; I'll never be taking my car to them which is a shame since I've been taking my car to Honda dealers for 10+ years. Stay away. read more

I bought my car here back in April 2013. At first the staff was wonderful and very attentive. I was able to get the car I wanted at a reasonable price. As soon as I signed the paperwork it went downhill from there. It went downhill very quickly. I went to pick up my car and was promised that a speaker would be fixed and that they would clean the carpets. Neither of these were done so I had to sit around for 3 hours and wait for this to be done. I later called when I was having car trouble and was told they don't keep the warranty on file and that I would have to find my paperwork. I just moved and informed the man of that and he said they keep the papers in a box and it would take forever to find. I had to pay out of pocket to have my car fixed. Then my car wouldn't start. I just put in a new battery and AAA can't and told me it wasn't my battery. I called crown Honda and everyone was busy so I had to leave a message. I then found my car papers and called the carcare protection people. They told me that they would cover to have it towed as it is in my warranty and I purchased the best warranty possible. I had to call crown Honda 2 more times to get help. Finally I was able to get my car towed to the place. I stood around with 4 other people waiting to be helped by the service dept while the employees kept talking to one another. I was told they would look at my car but we're so busy it wouldn't happen until tomorrow. They so kindly called enterprise for me and I had to pay for the rental myself even though it says it is covered in my warranty so I will have to submit a claim. The experience has been horrible since I bought my car. They pass you around and everyone tells you something different! Avoid them at all costs!!!!! read more

I took my Honda Element there for safety recall. I had them take a look at the AC and they reported a bad clutch coil with a replacement cost of $1100. I took it to another shop for a second opinion. At this shop, they reported it was just a bad fuse and replaced it at a minimal cost. It's been a week and no ac problems. I would not trust their service department for anything they report (it pays to get a 2nd opinion). Caveat emptor! read more

I would like to echo the fellow reviewers that have had issues with the service department. While I LOVE LOVE LOVE my Honda, I really wish I would had researched the dealership a little more. I have been to the "service" department on three different occasions and each time it seems to get worse. Customer service is severely lacking, "managers" have no apparent interest in following up with customers, and there is ZERO sense of urgency. I purchased my new Honda less than a year ago, and as I stated in the opening, I absolutely love the car. However, there is a cosmetic defect in the interior that has continued to get worse, so I decided to bring this to the attention of the service department. I have spoken to several members of the service department and I received inconsistent information regarding whether or not this issue would be covered under the warranty. Eventually, I got my issue to a service manager, so I expected him to resolve it simply and quickly. What I found, however, is that the service manager is extremely unprofessional. He does not return phone calls and he acts outwardly annoyed about my questions and requests. He finally agreed to address my concern and fix the issue, but he has not been able to resolve it within the timeline that he quoted, and he has made no attempt to communicate the delay with me. He has come up with several excuses as to why this has not yet been completed, and upon some basic research I have found that he is clearly lying. I am still hopeful that my concern will be resolved soon, but I feel as though others should be aware of the lack of customer service at this particular dealership. I would strongly recommend looking into other Honda dealerships in the triangle, remembering that your relationship with the dealership continues far beyond the time of sale. I also strongly recommend that other managers at Crown Honda take these complaints seriously and follow up with all feedback, as there is a clear lack of leadership and customer service in the service department. read more

So it was finally time to buy a new car and I was pretty convinced I did NOT want the Honda CRV. My boyfriend made a spreadsheet and the CRV was ranked highest in terms of long term cost and repairs, gas, etc. for what I wanted, but I kind of thought they were ugly, so I didn't do as much research on the models, what they came with, etc. It was after work one day that my boyfriend and I went to test drive the car that I was pretty convinced I DID want, and the plan was to ONLY test drive, but buy in the next 2 weeks or so. The car was fine, they didn't really have the color I wanted or anything, but I wasn't super picky. However, the sales experience was HORRIBLE. I felt extremely pressured(they were pushing me to come in and sign for the loan the next day! And I'm pretty terrible at saying no sometimes), I wasn't really in love with the car, but didn't feel like I had a lot of options, and the negotiating was non-existent. My BF and I actually left the dealership and got in to a huge fight because we were both unhappy about how it went. My BF reminded me I should at least test drive the CRV to rule it out, so we saw Crown was open late(THANK YOU from those of us who work 9-5[or 6/7 lol...]) so we went there honestly not having much of an idea of what I would even want. We walked in and were greeted, but no one jumped down our throat immediately, they let us walk around and kind of look and then we were introduced to Rock. Rock was AMAZING. He had to have known from our cluelessness and timing(like 2 hours before they close) that we weren't really looking to buy that night, and he was so patient and helpful. He actually took me out to the line of CRVs and walked me down them, explaining about models, features, everything. I picked out a few to look at and he patiently got each key so I could sit in them and look. We decided to take one for a test drive and after the drive, he left us alone without us even asking so we could discuss how we felt(we had to beg the other guy to get away so we could talk). I loved the car. It was beautiful inside and out, had everything I had wanted, the color was perfect, and the price was fantastic. We went in thinking we were ruling out Honda, and because of Rock's patience and humor, I left that night with plans to clean out my trade-in and buy my new car the next day. Don't get me wrong- I'm in sales myself, so I knew when Rock threw in some sales, but it was the kind I can get behind- doing what is best for your customer. We checked online that night to see how our price compared, it was great. They gave me a completely fair trade-in price, and made the financing easy. Everyone I worked with at Crown was fantastic. I couldn't say enough to Crown and Honda about how great Rock was and how he was so much of why we purchased there and when we did, I can't recommend Crown enough to anyone looking for a hassle-free, calm shopping experience. The financing and sale was simple, Allen Mullens was patient and fantastic to work with. He made the process as close to painless as it gets. I just made my first car payment, but I still walk out and feel giddy about my beautiful car when I see it. A big thank you to everyone at Crown and Rock for that! read more

OMG....so let me start by saying I am searching for another Honda dealership to have my car service.... This is my 4th time taking my car there and each time the service has gotten increasingly worse. I have no complaints at all about the quality of work. I am just not impressed with the way the costumers are treated. This is a description my experience on 12/27/16. I just came in to get front and back brakes, oil change and 1 tire plugged or replaced. 1. When I drove in at 3:15 I sat in my car 15min before anybody, smiled, or greeted me to tell me how long I would be sitting in my car while walked around looking busy/confused. 2. When the service man came to check in my car I asked him how long it would take, he told me that there were several cars ahead of me but he would call me around 4:00 to update me on the status which he never did. 3. At 5:35 I came out of the waiting room to ask the guy who checked me in where they were with my vehicle and was told that my car had not been seen. 4. He took me to talk to the manager "Kelly" who didn't know that the car belonged to me. said "just tell her it will be ready tomorrow" . When Kelly realized I was the customer said oh your car will be the next to be seen. 5. 5:45 I got back to the waiting room to wait for another 2 hours. 6. At 7:53 I return to the to the floor to ask the status of my car and was told at this time they could take me home and I could pick it up in the am. 7. At 8:15 I was taken home and still will have to go back to pick up my car in the am. Thank you Joel for being so nice. read more

I bought my Honda Civic hybrid before I moved here, so i can't review the dealership. Their service center has always been great. I've always been charged a more than fair price. They have a shuttle that can take you to the mall, home, or your work, which is a nice touch. Not every dealership or repair shop offers that, certainly not the Honda dealership in my hometown of Miami. Sometimes they get backed up if you're not able to bring your car in first thing in the morning, but it's not a huge deal as long as I don't have to sit around in a waiting room. Charlie Mellela is the best! read more

If you are looking for routine work like an oil change just forget it unless you have lots of time. They had many appointment slots available for oil changes. Once I got there for my appt the quoted wait time was 2.5 hours. This is the second time this happened. It's hard to understand the point of an appt. Although in the past we have had good service, I now wish they would be more respectful of customer time. We will have to find somewhere else for auto work. read more

They offer little benefits compared to autopark Honda in Cary. I experienced dishonest acts and deception when I cancelled a warranty contract. I had to contact Honda corporate to get my refund.the one star is for the sales rep and the service manager who tried to fix a manufacturer design flaw on my brand new 2017 civic. It's still tacky. read more

I've decided to update my review as my experience ended up on a positive note thanks to Shuttle Driver, Carolyn. She called to let me know what time she would be picking me up, and then called again to give me a more exact time. She was right on time. Her pleasant personality and positive attitude were just what I needed this morning. I can't say enough good things about her. On another positive note, my car was ready when I arrived, the seatbelt was fixed, the state inspection done, and a complimentary car wash as well. So, my feedback is this. Communication with customers needs immediate attention. The length customers are required to wait is unacceptable. If these wait times are essential, they should be honestly communicated with the customers. This one change will go miles in the customer satisfaction department. read more

Had to drive to the dealership for service (that was promised when I purchased the car) twice for the same maintenance for them to tell me the first time they didn't have the fluid, and the second time they got it on the lift and didn't have the correct tool. Now they have recommended taking it to another dealer after driving 30 minutes multiple times to get there and sitting in a waiting room for hours. Go elsewhere! Very incompetent and uncommunicative. And they didn't even apologize! read more

This place could not be any worse. Gave them so many chances and they just don't care. More concerned with tacking on additional repairs you don't really need than fixing the thing you came in there for in the first place. Again, could not be any worse. read more

If you need a Honda this is the place to buy and service it. I have bought two vehicles in the past 2 years from Cannon Forrest and Scott Washlee and the service that both of them provided to me and my family was exceptional. I recommend this dealership wholeheartedly! 5+ stars read more

This is a joke of a place to get your car serviced. I've given them numerous chances over the course of 2 years and have yet to be satisfied with their service. They rip you off and don't actually perform the services you take your car in for. Save yourself the headache and DO NOT take your car here. read more

Good service, always does nice work on my car--however, several of the employees working in the service bay improperly wear their masks, putting other employees and customers at risk. Hopefully this will be fixed so I feel more comfortable being a customer and giving them my business. read more

I was a loyal customer for years. No longer. I cannot afford to keep losing a days pay... Service takes 4+ hours on average for something as simple as an oil change. The shuttle transportation does not go to Raleigh (hence my lost pay). 1 positive= The quality of the work is consistently decent read more

This is the worst place to get any service done on your car. We had our odyssey serviced here and found out a few weeks after that the radiator cap and oil dip stick were not placed back. Last week, the check engine light turned on and when we brought it to a different car shop, they told us that the engine had very little oil in it. There have also been instances when we had our car serviced and we wouldn't get any status updates. One time we called after 3 hours only to find out that no one was attending to the car. Really BAD service. read more

Hello I wanted to say that Crown Honda seems to be just like the big banks. Too big. They are not what they advertise to be. Waiting time is ridiculous. There is some customer service, but very little. Tried calling and seeing in person the General Manager, but to no avail. They say the fish rots from the head down. Very true. Will definitely not bring my Honda back there. read more

Car buying isn't fun. That's a given. However, I was pleasantly surprised with how easy Karl (internet sales manager), and Crown Honda made it. After requesting a quote online, I had a few emails back and forth with Karl, one quick 5 minute phone call to discuss a few specifics, and then an appointment scheduled for a test drive. This took hardly any time, and there was very little negotiation that needed to happen. Karl's price beat the prices of several other Honda dealers in the area, and I never felt pressured to have to make a decision right away or like I was being upsold. When I asked him to remove one dealer installed option from my written quote, he did that without a problem. Karl was very straightforward and got me all the paperwork I needed ahead of time to get financing through my credit union. Throughout this processes, Karl was both more responsive and less pushy than the other three sales representative/internet managers I had requested information from. Once at the dealership, everything went very smoothly. Right on schedule, we went for a test drive and started the paperwork. While it took some time for the trade in manager to look at my trade in, I didn't even mind, as Karl and the other sales person was legitimately lovely to talk to. There was a slight problem with my trade-in (in my favor!), which both the finance manager and another representative took plenty of time to explain to me. Papers were signed, Karl made sure my new car was set up appropriately with Bluetooth and other settings, and I was on my way ~2.5 hours after I got to the dealer. Total time to buy the car was less than 3 hours. I was expecting the entire thing to be extremely unpleasant and stressful, and my experience with Crown Honda was about as far from that as you can get. If you're looking for a straightforward experience, and you know what type of Honda you're interested in, give Karl an email. read more

I had an appointment set for 10:20am for an oil change and brake check. I arrived at 10:15am. I was immediately pulled to the bay and greeted at the desk to get my information. I was told that although I already had an appointment scheduled at 10:20, it would take 2-3 hours to even have my car looked at due to having so many appointments scheduled.. 2-3 hours from an appointment that was already set?? I didn't get my car back until 3 hours later for an OIL CHANGE. This is unacceptable. I don't have all day to wait around to have my car serviced because they overbook themselves. They could've at least offered a rental. read more

Extremely predatory car dealership. From start to finish the entire 4 hour process of buying a car with them was designed to trick me into paying for various services that I both didn't want and didn't need. I'm just going to list a few and give you my take on why they did it this way. Everything took a very long time. This was designed to wear me down, after an hour or so they can expect most people to just start saying yes to try to move the process along. My sales person would disappear for at least 15 minutes every single time anything regarding paperwork needed to be filed. She would leave for especially long periods of time every time I said no to something she tacked on before asking me. The initial sale agreement had an additional "treatment" tacked on for something along the lines of "preserving the interior" of my car for something like the next 5 years. This car was manufactured two years ago, wouldn't the manufacturer have just applied if it really did what you claim? They offered me one dollar on my trade in. Granted it was a rusty 2004 Ford Taurus, but still that's just insulting. I had to wait like an hour to see the "finance guy" because for some reason he's the only guy actually able to sell me the car... Not sure why I spent two hours shuffling papers around with the sales associate then. Just kidding. It was so I could be pressured into paying for Crown Honda brand extended service warranties, and service packages that are all clearly ripoffs that they're hoping you won't notice because you've already been there for 2 hours and just want to get in your new car. Seriously, I picked this car because it's extremely reliable. Why would I want to pay you more than the cost of a repair that I probably won't need for the duration of the warranty? Oh yeah, because it's free money for you. Aside from trying on multiple occasions to sell me snake oil, he didn't even file my car loan information properly (One of like three things I actually need him to do). The company I went through for my car loan had very simple instructions on how to submit the paperwork to them, yet they still had to call Crown Honda several times to even submit it. Finally I got my car keys. They'd managed to tack an extra couple hundred bucks over the listing price, but at that point I didn't care. I wanted my car and I could see the end of this customer experience nightmare. I left and returned to pick up the Taurus. It was finally over. But it wasn't! Every couple of weeks or so I get official looking mail saying my warranty is about to expire, this is my last warning, etc. They either look like they're from the US government or from Honda, they aren't and they don't explicitly say it, but they're clearly aping the styles of the two entities. How'd these grifters get my mailing address? Hmm... It's anyone's guess. Here's the funniest part. I wanted to like this place. I was excited to buy the car. I'd done a bunch of research and this checked everything for year, model, color, and price point. I was also excited that I could go to the same place for service that I purchased the car at. That should be a convenient way to ensure high quality continuity of service. If they had done nothing but sell me the car, I would have been a happy customer that would return for service over and over again. They won't get any more of my business. I hope you can find a better dealer. read more

If I could provide ZERO stars I would. New to area and have only used Honda dealers for my services on several Honda's over many years. Never, have I had the experience I had yesterday at this dealership. Waiting to pull into service area for thirty minutes only to have people who just pulled up go into the second line that was opened and be taken prior to those waiting. I finally was waited (after approaching an attendant) on by a polite attendant who sent me to Anthony. Anthony sent me to Daniel. I spent my first 20 minutes walking through the busy shop trying not to be run over by attendants putting cars in drive and not caring for customers approaching. Daniel Rodriquez ignored me! Multiple times. I eventually went back to Anthony who assured me I would be taken care of for my 3:30 appt which it was now well after 4. Service: oil change and tire rotation I asked if my car was due for anything else and was told no. Then I receive a text saying hi my name is Daniel please text if you have any questions during your wait time. I did text after a period of waiting asking for approximate wait time. Never received a response. Went out to ask. Was ignored. Asked another advisor and was told you need to go ask Daniel. After receiving zero response again as he just ignored me and continued looking at his computer, I went to Anthony. In the meantime I receive a text of numerous services needed and my requested service was complete. Anthony put in for two filter changes from the list. Told me it would only be a short time to wait. Over two hours later I noticed my keys which were on top of Daniels desk. I go over and ask him. He doesn't address me. Continues looking at his computer. I find Anthony. He wasn't quite sure what to do. Walks me over after saying why are you still here. Again Daniel ignores both of us. Back across the shop for about the fifth time and Anthony processes my paperwork and off to the cashier I go. NEVER AGAIN will they have an opportunity to service my car or take my money. I feel that I possibly did not even get the items requested done. I have very little faith or confidence in this dealership overall. Upon my exit I discovered that Anthony is the service MANAGER. TODAY on my follow up phone call from them I explained my situation and the fact that others were having similar experiences waiting with me and was led to believe I shouldn't get my car serviced after 2 pm !!!!!! Well my friends, no worries as I will find another Honda dealer that is run appropriately. If any other dealerships read reviews save yourselves the trouble and do not hire Daniel Rodriquez. Guaranteed to be on the unemployment line soon if not already. read more

The service on my vehicle was finished but the tech was too busy speaking/flirting with a young female customer to get me or the car. I texted him but had no response for 15-20 minutes. Finally I went inside and interrupted his conversation and refreshed his memory about who I was and asked about the status of my vehicle. He even admitted it had been done for a while but he got distracted! read more