Such a scam place. I got my car towed and picked it up within maybe 30mins and got charged $425. Was parked in my apartment complex and with the heat here it must've peeled our parking permit from the window. It was still clearly visible and was funny because it was right under my work sticker and they apparently saw that one so they for sure saw my plain view apartment one that peeled off BECAUSE OF THE HEAT. I would somewhat(not really) get if it was flipped and couldn't see I'm from my apartment complex but when I went it was there in clear view. read more

My car got towed I was so sad but Rebecca was so nice, sweet and really helped me out made the process super easy! was super fast as well! one of best tow yards by far! Thank You Rebecca ! :) read more

Great towing company. Abraham and Ramon. Are beyond helpful and professional, the whole team is so friendly. Use them for all your Towing needs. read more

Most pleasant tow yard experience I've ever had. Especially if you have to be here, you know it can be a headache, but when there's people that are actually nice, and trying to HELP, it makes the world of difference. Ryan was super friendly and helped me find my car and then jump the battery so I could take pictures for my insurance company. Gary gave me great and very helpful information to navigate what to do in my whole process. I walked into this situation dealing with messy drama and they helped me sort it out seamlessly. Thank you!! read more

My car got towed here in the night. I called and the lady on the phone was very rude, I had to call back to get the address & hours because of how fast she talked and hung up. Staff were not welcoming only one lady was truly helping me & then someone else took over. there was damage to my car in the front VERY noticeable and no staff mentioned anything about it. When i saw my car in the lot, it was there w/ a big ass square dent in the front with scratches as well. $400 to get my car back with damage read more

Southside Towing - car, car damage - Towing Near Me - Orange, California

My car had been towed from a spot I wasn't supposed to be in, and I had many difficulties retrieving my paperwork to let it out, but the front desk was extremely patient and helpful and remembered my coming in and the situation. I had even forgotten my license there, and they kept it safe. Evelyn's customer service was highly appreciated due to her helpful insight, kindness, and excellent conversational skills. This was a bad situation on my part, but this place did all it could to make it less so. read more

Towing pregnant woman's cars most of them struggling with high risk pregnancy and they can care less, animals making money off pf people in grief and stress. Thank god my credit card ppl saw the inhumane and wrongfully and confusing signs and I won my dispute with them! Horrible company my car wasn't even there for 30 min and they charged me for the whole day. I'm read more

Towed a wheelchair van and refused to bring it back. Allowed a disabled person who had no other options to be stranded for hours, person on the phone was extremely rude and unhelpful. Do not support this business 0/10 read more

Harvey was super helpful with my car as the battery went dead when I picked up. Very friendly. The rest facility also was nice and other employees were easy work with. read more

Southside Towing is a predatory tow company that towed me from a spot and damaged my car. The spot was not authorized by PD, was not in red, not in handicap...just a regular spot. This was a Sunday and they requested I pick up my car on Monday to save me money only to try to charge an extra day for storage. This company needs ethical standards and GM Gary Hernandez needs to drive a cab. Do I need to go into more details since all the other reviews are nightmares as well? read more

They improperly tow vehicles at my community I live in. They do it cause they make easy money. They towed me despite me having the parking pass in plain view read more

The only guys I'd let tow my vehicles ! Much thanks to Abraham Jason and Gary ! The staff and everyone here A+ professionals Highly recommend! read more

Southside Towing - My car - Towing Near Me - Orange, California

If you need a jump start and the driver due to get off work they will leave you stranded. I've had a Tow Company and that's not excellent service. No clock watches allowed in my business. read more

This is not rating on the towing company but the towing personal that would not provide the information for the towing company for a family member to be able to go and pick our vehicle. The inside to that happened was because I witnessed my brothers car being towed. I asked the man that was towing the vehicle on 11/28/2024. I asked what the information of the towing company for my brother as our condominiums changed towing companies recently. The tow truck driver was insensitive and rude and responded with "And" I asked once again for the information and said it so quickly and didn't even give me a chance to get out my notes and write the information down. I asked once more as I wasn't able to hear the information and told me to walk over and read it off their truck. I wasn't trying to stop him from towing. But just being nice people this companies drivers suck as people. read more

Although the reason for our tow and the tow altogether was an unwanted surprise, I'm so grateful for the team who helped us. We had a complex situation, and Linda went above and beyond to help us efficiently resolve the issue to release the car, which helped us save money. Everyone was super understanding and so nice. Rebeca not only so kindly helped us with all the paperwork, she made sure we had assistance with a jump start, if we needed (we weren't sure if the battery was dead). Not my first time towed by them either, thanks to my HOA The last time was less complex but equally as smooth, and I just really appreciate the SS team, including the owner, for being so helpful each time. I have also been saved by Southside after a small accident on the freeway. They came in less than 15 minutes during rush hour and had me home safe and sound so quick. The driver was so nice and helped me calm down - I was pretty shaken by the accident. Grateful is an understatement! Wonderful service all around. If I could give them more stars, I would. read more

While I was separating from the military my car broke down on the side of the road and was towed by CHP overnight. CHP took forever to tell me where my car was and by that time it was too late $700 removal fee for a broken car and I didn't have any money or time to with a broken vehicle, not too mention everyone I talked to CEO,Managers only showed care for the money. I was told there was nothing I could do. Now a year later debt collectors are hounding me to collect $9,700 in storage fees. So I'm in a worse situation with even more debt. read more

PROCEED WITH CAUTION!!!! Avoid this place at all costs. My brothers car was towed, after contacting the office to retrieve the vehicle the first encounter was alarming. The manager Hailey Carmona was extremely rude and combative not only that but also eating while speaking to me. After retrieving my vehicle this Hailey started to contact me from her personal phone. She has called 2 times on a Sunday and 7 times this on 01/31/24 within a 3 minute period and also contacted my apartments threatening me. I have had to take time from work to file a police report and file a restraining order against this person. Please proceed with caution as these people have access to your personal information and will use it to harass and threaten you!!! read more

Amazing!!! Rebeca worked with me and helped me get clarity to my confusing situation can't thank this towing company enough for their incredible service. Rebecca was amazing--she went above and beyond to help us during a stressful situation, making us feel reassured and taken care of. The entire process was smooth and professional, and we truly appreciate the support. Highly recommend them for their kindness and efficiency! read more

I had gone to the office right after this incident along with showing them the pictures and explaining everything that occurred, and the office had no idea this was occurring. They were in complete shock that this was happening without their consent. They had told me no one that day was notified that they would be towing or that no one had came in so they can sign off on the tow. read more

We had a vehicle with a handicap placard up in a handicap parking spot. The business had the vehicle towed by this tow yard. We paid $570.00 to get the vehicle out after 1 hr in the yard. I tried to explain based on Code Section 22511.5 per the California state law there is no time limit in a public or private handicap spot for individuals. The girl was rude and not interested in the law of ADA. Unfortunately we have had to get local police involved and they are helping to recover the money based on an unauthorized tow. Unfortunately people who do not know Ca ADA codes work at these types of places. This could have been handled more professionally and avoided this situation. Please know the law before making assumptions and causing unnecessary issues. This should be ZERO stars. read more

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They towed my car while I was waiting for AAA because my car was dead... Paid to get my car out but definitely disputing my charge and will let everybody know what kind of business you run... Scamming people with outrageous fees.. but it's OK because I got my money back already and have a stop payment and a new debit card on its way read more

I recently encountered this tow company and was taken care of by Rebeca. This team went above and beyond. I highly recommend them for anyone in need of towing services! read more

We were driving on a rainy day and the car hit a big puddle on the road and lost control. The vehicle spun out of control, and ended up hitting the wall along several other cars that had also hit the wall. The police arrived and seeing that the car was not safe to drive, they asked if I needed a towing service. The officer informed me that the towing should be free and I didn't have to call my AAA, so the officer called the towing company on my behalf. When the towing company arrived, they told me that they could only tow my car to their towing location, and any other location would incur charges. Despite having AAA, the driver and the police informed the charges are covered. However, when they had my car at their location, they charged not only towing fees but also charged me a storage fee, even though I never asked for my car to be stored. I felt confused and frustrated and asked to speak to the manager. However, they lied about informing me of all the charges, which the driver never did. My insurance told me that they only cover the towing fee if they called the towing company on my behalf. The manager informed me that they're contracted with the police department so these fees are mandatory. Despite initially being told that the towing service would be free, the company added charges, leaving me feeling disappointed and let down. You never know when an accident might happen, and you rely on the honesty and transparency of others to help you through those tough times. In this case, it felt like the towing company was taking advantage of my situation and not treating me with the respect and transparency that I deserved. It's important to remember that in a tough world, honesty and integrity are still essential qualities to strive for. read more

Terrible service here the management lies and steals cars by illegally towing them. Then they will proceed to cuss you out when you call them out on it. Definitely hiring a lawyer read more

Zero stars to these crooks. They pray on people leaving the vehicle unattended and even if you are legally parked they will impound your car alleging that you were incorrectly parked and the worst part is that for one day they charge you $550 and for 6 days they asked me $990 , after we agreed to surrender my daily commuter and I was going to give them the title, obviously they legally robbing me taking my work car away , now they wanted my titlle plus $450 for some fees.... I don't understand how these predators have licenses to rob ... read more

this towing company is not proffesional on what they are doing, they towed my car last night and scratch my right bumper, towing guy not doing his job properly, he even try to open my car, read more

Southside Towing - this is what happen if not doing job proffesionaly, damage to property - Towing Near Me - Orange, California

Would give them negative stars if I could. I'm in a wheelchair, and they towed my wheelchair van. Tried to get them to bring it back and the rude dispatcher said "we're not a Chaufer service"! Zero compassion, left a quadriplegic hanging in a cold parking lot at 9pm. This is the kind of company they are. . They will be hearing from my lawyer. read more

I wonder how my review was removed as I too as a victim of their fraudulent activity. Unfortunately got them, they believe I will let this sit on a back burner like every other viticim. Little do they know, there is lawsuit pending including my time and level of distress partaken by their irresponsibility. They damaged my actual vehicle from the front end to try and rush the tow at 455am in order to rush their duties. Pictures, people all in witness including a video recording from a neighbors door. I've demanded pictures for before and after which, "Gary Hernandez" a "manager" would not comply. This is a circus ran by clowns with families cheating folks for a living. Please PM me if you ate victimized yourself as I've thus car collected 12 people and their data's to show proof of their fraudulent activities and shut them down. Chad.harleyk@gmail.com for more info to share. I've saved this review as I a am reporting to Yelp as first one was deleted some how. Gary, it's coming. See you guys in court soon. read more

Amazing customer service, Rebecca was extremely helpful and accommodating to my predicament!!

Another tow company that didn't want to help and instead hung up on us multiple times. I'm not sure what this company's deal was when all I did was reach out to cancel the service through the Apts app. After trying to reach out again to re-use their service instead, they just hang up and won't answer at all. Obviously, they don't need the customers so do try elsewhere, or you'll be blacklisted for just canceling. read more

Hope and pray that your car never ends up here! 100%, total incompetence by each employee. The female answering the phones is very fitted for her job ... 0 pleasantness, and a liar (what she said over the phone changed when we got here and her co-worker screwed up. It's obvious that this is a job for people with 0 education and nothing positive going for them in life ... simply miserable human beings. read more

The other day, my mom (78 yrs old) and her sister (85 yrs old) had their car towed from a parking lot where they did not read the signs properly to see that the lot closed in the afternoon. It was their mistake, and very upsetting for two seniors, but what made it so much worse was the way they were treated at this business. Judging by some of the other reviews here, I see we were not the only ones that had a terrible experience with the girl at the front desk, who is probably also the one that answers the phone. I'm sure your job at the front desk is difficult and you have to deal with angry people all day. I used to be a claims adjuster so I completely understand how a job like this is very mentally taxing. However, your attitude and the way you treat these people can make the situation so much more stressful for them, and you also. I prided myself on being able to deescalate many contentious situations by simply showing an ounce of compassion - especially for someone who is older. I will just relay a small portion of what happened when I took them to pick up the car: The receptionist told my mom to go over to the gate and she would open it for her to go back and get her registration out of her car. We waited and waited at the gate. It took so long for her to open it, but at that point, I was trying to give her the benefit of the doubt that maybe she got distracted. When my mom paid and completed the paperwork, it became all to clear that she was purposely being difficult. She was on what sounded like a personal phone call. It was hard to tell if she was talking to my mom or the person she was on the phone with. She was sending a very clear message. Again, she said go over to the gate and I will open it so you can retrieve your car. She was still on the phone. Again, we stood in front of the gate and it was not opening. Many minutes went by. I was doing my best to be patient and to keep my mom and aunt patient. That is until I looked back over in the direction of the office and I see that she is now outside, leaning on the wall, on the phone. I went back in and got the attention of another girl farther back from the desk. I politely said "Excuse me, is someone going to open the gate for us?" Just then, the front desk girl was coming in the front door (presumably because she saw me go back in) and the other girl said, "Yes, someone will open it for you right now." And the front desk girl then opened the gate. I know I am going to get a computer generated cookie cutter response to this. Either you need to hire someone who has the necessary people skills to handle this public-facing position (and again, I know it is not an easy job), or you will continue to get bad reviews here. Maybe you don't care. My point again is that you can try to make things easier for yourself, and for others, by showing some compassion and helping them understand, or you can make things more difficult. It's a choice. read more

This towing company is absolutely wonderful! I got into an accident recently and was very upset and scared about the whole situation. I talked to a wonderful woman named Rebeca on the phone who helped calm me down and talked with me to be able to continue the process to get my car taken care of. She gave me all the information that I needed. Wonderful service and I know that if I ever have a situation like this again, I will have the help I need. Thank you again Southside Towing! read more

Rebecca saved my life! She was quick and kind when helping me locate my car. She helped me through the process of getting it back!

Hassle free customer service! Walked right up to the front desk and was helped by Rebecca. She took the time to answer our questions and we had a lot at the moment. Very nice and helpful to my husband and I. Made what was a frustrating moment for us more smoothly in the return of our car. read more

Rebeca was helpful, professional and informative when I called about my impounded vehicle. Other staff were helpful, friendly and knowledgeable about the services they provide. read more

When I got into a car crash my car was towed by southside, Jason at Southside stepped in to assist. He was incredibly helpful and friendly, making a stressful situation much easier to handle. Southside's excellent customer service helped put me at ease, and picking up my vehicle was a fast process. read more

I just want to make this review specially, for Abraham not only was a great customer service here but he just a great person overall, he helped me with what needed to be done and he did a little bit more than what he didn't need to and just wanted to thank him for all his service. read more

Joseph is the best!!! My friends car battery died and for hours we were having no luck getting help with a jump start and luckily I happened to notice his tow truck outside of the food place in the parking lot on the other side of where we were. I completely caught him off guard when he got into his truck to leave and asked him for help. Without hesitation he said ok and drove over to help us. Literally saved the day and night! Thank you again Joseph!! read more

Why would they lie to me about flat towing my car when luckily my friend snap a picture and send it to me , I have a AWD all wheel drive car and I did the damage request. They said they can't do anything and I have to take the to small court claim read more

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