From literally the first session our son had with Dr. Sweeney and her colleagues, we have seen…read morebreathtaking improvements in our son's ability to express himself. You may be reading this and thinking this is hyperbole but we brought him in after a speech regression and had our expectations very low. We were expecting a handful of words. After the first speech block he did, we saw miraculous results--phrases and songs and the like. Serious grab the Kleenex stuff. Since then, we have only seen greater milestones passed, funny moments of commenting and describing, and challenging of our son that shows they get him and know what he can say and do. If you have had your kiddo see a speech therapist you know what that means. If you want to engage speech therapists for your child--of any age--from whom you will see significant results and who are smart and tailored in their approach to cracking the code of how your kid operates, look no more. Highest recommendation.

Charged us almost 6K for about 6 weeks of speech therapy for my nonverbal son. Assured us that we…read morecould submit to insurance ourselves but insisted on charging us up front. Promised us he would have a couple of words at the conclusion of the therapy. We tried. And failed. Sweeney and Augustin is considered out of network and while they charged us 6K the insurance only counted 1200. Worse, it was considered out of network so even the 1200 simply went against the out of network deductible. This should have been avoided by doing a pre-authorization but something they didn't offer or encourage. They overpromised, hugely overcharged and didn't deliver.

We absolutely adore Ms. Kaylie Wynn! She is energetic, vibrant, enthusiastic, empathic and…read morecompassionate! I cannot recommend her services highly enough. She makes our family (in particular, our son) feel at ease with her dedication, abilities and skills and the education to back it up! Kaylie takes the time to listen and provides solutions, even accessing other resources and colleagues, when necessary. She develops a personalized treatment plan that addresses my son's specific goals and challenges. She is incredibly knowledgeable about her field and provides clear explanations every step of the way. Ms. Kaylie's encouragement and support is invaluable and we think of her as a member of our family. She truly cares for the well-being of her clients and wants them to succeed in life. I would not hesitate to recommend Ms. Kaylie to anyone in need of pediatric occupational therapy services!

Thalia is such a warm and caring therapist, thorough and such an expert. She's been helpful with…read moreaddressing everything in such a professional yet approachable way, she guidance for us at home, and she has made such a difference.

I really recommend warren barr! have my grandma there for a year now & she loves going to…read moreactivities to make friends. Really clean place!!

UPDATE: We decided it was in my grandmas best interest to…read morestart In home hospice care. We found these soars on her neck from being neglected for over a month. My grandma suffered a stroke in October, survived many complications and is now at this nursing home. Due to the COVID-19, on March 11th they restricted all visitations for the safety of their patients (understandable). It has now been over a month since she has seen anyone in our family. Thursday afternoon, we received a heartbreaking call informing us that she hadn't been responsive in days, her vitals are low and we should say our final goodbyes.. could be a couple hours or days. As we all rushed over there, they refused to let us in to see her. Today, we gave the receptionist an iPad and asked that she'd set it up in my grandmas room. The iPad is set to automatically pick up FaceTime calls. Can't see her in person, at least we can see her, talk to her and let her know how much we love her through FaceTime. Hours later, in the middle of a FaceTime, one of the nurses comes into my grandmas room hangs up and closes the IPad case. Now we really can't see my grandma and she can't see us. We call, asked that it would be put back up and they refused. Said it was just temporary. We asked, are the residents not allowed to use cell phones? All other hospitals and nursing homes are allowing family members to call their loved ones. In fact, it is encouraged by primary care physicians!! The nurse, said oh they are allowed cell phones. But you cannot record her or our nurses. We explained that it is set like a phone, please this is all we have. She said, this is our policy you can call the director on Monday and then hangs up in our face. It is Easter, my grandma's favorite holiday, she is not promised an hour let alone until Monday. You must have no heart at all to strip away our rights and my grandmas rights at her last final stages of life. This has taken a toll on our entire family. This is an awful place. With some, not all, but some of the most heartless people working there. If you love your family members, do not bring them here.

Really excellent speech therapy practice (and we have been around the block with speech therapists…read morefor our kids). Expert, ethical, and kind. We are very pleased with the progress our kids have made. We have worked with a few different therapists and have been uniformly pleased. In particular, we credit Julie Levin, one of the co-owners, with rebuilding our son's speech from the ground up.

The most incredible speech therapists ever! If you are looking for a miracle to…read moreHappen come here! Speech and language development happens here! Northwestern brilliance starts here!

LOVE this group. Tried others before finding them and wow, what a difference! My kids and I have…read moreworked with Kathleen, Kate and Angie over the years and each individual loves and cares for my child as much as I do. My kids loved spending time with them and also had so much fun "playing" not even realizing they were practicing speech. Every session we saw improvement and were given the materials and insights on how to do this at home. Can't recommend them enough!

My 2.5yr old son was experiencing severe language delays and a lot of frustration. His entire vocab…read morewas maybe 10 clear words. He had started speech therapy through another agency, however he was not progressing or enjoying the sessions. We switched to this agency and the difference was like night and day! When Kate first contacted us I was incredibly impressed by her professionalism and attention to detail (I'm a clinical social worker - so my standards for service delivery and therapeutic outcomes are very high. And hey, this therapy is for my kid. And he rocks). Our first session with Kate was fantastic. My son warmed to her straight away, and from then on would stand by the window before each session waiting for her to turn up. And open and close the door for her like the gentleman he is. During the first week, we spent time setting goals and talking about how we would be able to assess his development. I also appreciated that Kate told me from the beginning, that she would be transitioning us over to a new therapist, Angie, in a few months. The transition was seamless. Both Kate and Angie have worked so hard with my son and genuinely care about him. They celebrate his successes and cheer him on as loudly as we do. Both have a freakishly good memory and know all his favorite toys, games and activities. Even his favorite color (orange...weird choice, but ok). Angie has even visited his school and met with his teacher to provide extra education for her. So cool. More than anything, I have appreciated how family-centered their practice is. Both therapists have provided us with a wealth of education about ways we can work with him at home, recommendations for schooling and invaluable support and advice. Last year, we had a grunting and screaming kid who was shy and retreating further into his shell. Now we have a little dude that is confident, can string a sentence together and has a wide vocab ("sour cream" and "mouthwash" - anyone?). The greatest joy is to see him so happy and understood by others! I cannot recommend this agency more highly!

I worked with Sofia Magnuson for about five months to improve my professional English communication…read moreskills, and I highly recommend her. Not only did my English improve, but I also gained much more confidence speaking in professional settings. Colleagues at work even noticed the improvement in my communication. Sofia used a variety of techniques tailored to my specific needs and goals. She was always supportive and willing to answer questions, even when I brought in exercises and practice from other speech therapy apps. I appreciated how flexible and personalized her approach was rather than following a rigid curriculum. If you're looking to improve your English communication skills and build confidence, Sofia is an excellent speech therapist and coach.

Both of my kids see Ellie with Crossroads and LOVE her. Besides just being a constant, positive…read moreperson in their lives that they look forward to seeing each week, both of their speech has grown exponentially! Can't say enough good things about her and am really grateful that we found her!

I want to start with this review is not to shed light on the services we've received from the…read moretherapists. This is solely for the Billing Dept. We have been going to NSPT for 2 years now for our 5 year old nonverbal son for Speech & OT. Preauthorizations weren't obtained for 1 month worth of services. We were never made aware of this situation and when we were billed for 1,600 for private pay sessions the woman I spoke to repeatedly cut me off when trying to ask questions, on more than one occasion she told me it was "My responsibility" to know that services were not being covered. I spent HOURS on the phone with insurance, and when being told by BCBS multiple times that claims were never submitted on their end I circled back with the billing dept of NSPT and gave them reference #'s, as well as a call back number to work alongside the woman Ive been working with at BCBS to get this issue resolved - I could not of made it easier. The staff called ONCE, emailed me and told me there was no answer, then proceeded to tell me that our card will be getting charged the FULL AMOUNT this upcoming Monday for those sessions.I am appalled, and absolutely disgusted with how they have handled this matter.....this is personal because no one talks about how much being a special needs family we silently suffer being catapulted into this life of turmoil navigating such difficult obstacles with our children let alone the HARDSHIPS we endure financially getting them the services they rightfully deserve. The treatment we received from Rachel, and Monica has been so impactful for our son and I will miss that most for him......They have been wonderful. However this company needs to make a huge shift in how their billing department is ran, and I hope they know they have not heard the last of me.

We have been working with the amazing team at NSPT for seven years. They have been essential in…read moreunderstanding and supporting our child's needs across multiple areas, including speech, large motor occupational therapy, and executive functioning for ADHD. I recommend their services to anyone looking for their specific type of support. My insurance covers our services, and I pay the regular copay I would for any doctor's visit. Finally, we have found the admin. team to be very understanding and helpful as over our time with them we have switched insurance providers and needed help identifying additional services, etc.

Lisa is AMAZING! Lisa originally was my son's English teacher. During that time, she was able to…read moreidentify and develop strategies to help him organize his thoughts and express himself. I wish I would have discovered Lisa when he was much younger! I am very thankful for what she gave my son and the techniques he still uses today!

From the owner: Providing speech, language, and learning assessment and intervention services to children,…read moreadolescents, and young adults ages 3-22 who are struggling with reading, writing, social skills, oral communication, and/or executive functioning. I specialize in working with clients with ADHD, autism, learning disabilities, and twice exceptionalities (2e). My approach is collaborative and relationship based. My goal is to help each of my clients develop the skills and strategies they need to succeed at school and in life.

I had a great experience working with Sofia at Crossroads Speech & Occupational Therapy. From the…read morevery first session, Sofia was professional, patient, and incredibly knowledgeable. She made the entire speech therapy process feel comfortable and encouraging, which made a huge difference in my progress. Sofia took the time to truly understand my goals and tailored each session to my specific needs. She explained techniques clearly, provided helpful exercises to practice outside of sessions, and always celebrated progress, no matter how small. Her supportive and positive approach kept me motivated and confident. I saw real improvement thanks to her guidance, and I genuinely looked forward to each appointment. If you're looking for a skilled, compassionate, and dedicated speech therapist, I highly recommend Sofia and the team at Crossroads Speech & Occupational Therapy.

Grace was amazing!! Couldn't have asked for a better speech therapist for our daughter!read more