I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

I rented a car from Bestway-Rent-A-Car in Burbank, CA in early June. I called to tell the rental…read moreoffice my plane was delayed by a half hour. I got there with a minute to spare, they were about to close. Oscar still took the time too make sure everything was in shape, and satisfactory. Also went over the details of the car. When I left with the car, I look in the rear view mirror, and Oscar was still working. I hope the owners of Bestway appreciate this detailed hard worker.

I'm back: Geo + Kiya are everything. They make it effortless. I've already given this joint a…read more5-Start review in 2018 and the reason I keep coming back? They rule. Thank you all for bringing so much strength to my life when I'm vulnerable (without wheels). I'm truly happy to see you and grateful I can always count on Enterprise on Victory Blvd.

Only person with a brain at this store is the male manager…read more No one at this store listens to the customers. They either A. ignore what you say and proceed to try to sell you on a more expensive car anyway. Or B. Regurgitate information speaking a million miles an hour in an attempt to sound smart. Incredibly disorganized and chaotic, employees have no idea which cars are available or which ones have been cleaned. Be prepared to spend 30+ minutes waiting around without any updates.

The worst quality car rental experience. Was in a bind and had to choose this because its location…read moreand pick up. The location doesn't answer the phones and get rerouted to the national call center instead. The car smelled and looked like a trash can! Interior was beat up and worn. Brake felt like they wore out and going fail upon applying them, car began to shake violently. Called location multiple times to address this problem and nothing was done. Upon returning vehicle to location to reports the issues with rental experience they just blew it off and disregarded them. Felt like a very unsafe situation like driving a rolling trash on wheels. Take your time as customers and don't stuck in a bind last second to find rental like I did, as you see car are not maintained or keep clean!

No cars available when you get there even if you reserve online. They also have a sign that they…read morewill charge $400+ if you get "bird doo doo or bug guts" on the car. Even detailing does not cost that much let alone a car wash. Seems scammy.

If you're looking for a hassle-free rental, this is the place. Enterprise provided excellent…read morecustomer service and kept me informed the whole time. I was especially impressed by how quick the transition was from picking up the keys to dropping them off at the end. A truly smooth, professional experience from start to finish.

booked through costco and arrived here a little earlier than expected…read more did the same thing and booked at lax which has a waaaaay quicker check in process i love flying into burbank but dont like lax! needless to say the check in process is soooo slow with only one attendant at 8a with no acknowledgement

***Update*** They…read morewent ahead and adjusted the charge to reflect, which I definitely appreciate. Cheers to them adjusting and getting it right, while taking ownership. Same thing with a few that have already commented. I declined fuel coverage for the vehicle and filled up the tank around the corner from this location. When I turned it in, I received a charge for $75 for fuel. I was confused and reached out to customer support the next day to resolve. Since I don't have a receipt of me getting gas that amounted to $16 I paid, or a card charge/statement (paid in cash) they are not honoring it. Even though when I checked out the car they put in their system that it is full lol. What a joke. Avoiding Budget in the future for sure, I have rented from just about every big other car rental place and have not dealt with this issue.

I wanted to believe that all the YELP reviews were wrong. Why did I think 100+ 1.5 star reviews…read morewere all wrong? Ugh. The check out wasn't bad. The lady wasn't friendly but customer service wasn't something she excelled in. She charged me $258 in "incidentals", when I inquired why so high, she said "You'll get it back when you return the car." Budget and Avis are the only 2 rentals places at Burbank that open at 5:30a. I came at 5am to get in line to return car. 6 cars in line. I'm 2nd. They took first car and fourth car. Did I mention I was 2nd? What the heck? I asked if there was a reason he took the car 2 cars behind me and he just looked at me. It was 5:25a. I asked him if he could inspect my car. He said inspections start at 5:30am. So I asked him what he did with the cars at 5:10am (cars 1 and 4) and he said "Check them in." I said "So basically, they're turned in?" and he said "Yes." So not sure what's the difference between "Turned in" and "Inspected" so I just left my keys on the dash and left and while I was walking to the airport it got notification that my car was turned in. While waiting for said guy to come back and turn in/inspect my car, the 3rd car guy and I were chatting and told me next time ask for a hybrid so I don't waste much gas (I was given a Jeep Compass). I give up.

The team over at Midwav Burbank are amazina to work with. We have personally dealt with Marcello…read morefor the ast 3 years. All our transactions have been just as planned and promised. We appreciate your flexibility and reliability, Thank you!

Could not be more grateful for the professionalism, quick response and flexibility that Marcelo…read moregave me. When it's a week notice or less he is always patient and guiding us through solutions. I'll continue to bring my business to the team. Thank you so much!

Service: 3.7 out of 5 Location: 4.5 out of 5…read morePrice: 4.8 out of 5 * Best Fox rental car location, service I ever had in 30 years

I want to share my experience because I'm extremely disappointed with how this situation was…read morehandled. The rental vehicle worked normally for the first two days, then suddenly became completely nonresponsive. The key fob stopped working, so I replaced the battery myself out of my own pocket, only to find out that wasn't the issue. The vehicle would not start and had no electrical response at all. I contacted Fox multiple times for assistance and had a very difficult time getting through, as several of my calls went unanswered. I was then told that roadside assistance would be an additional charge and that I would be responsible for paying for it myself, which I found outrageous considering I rented a vehicle that should have been in proper working condition. I ultimately had to use my own AAA service to troubleshoot and jumpstart the vehicle, and it became clear that the issue appeared to be related to the vehicle battery or an electrical problem--not anything caused by me. To make matters worse, when I finally spoke with someone named Chris, he was very rude, dismissive, and would not properly answer my questions. He also refused to acknowledge that the vehicle may have had a battery issue from the beginning. This situation cost me time, money, resources, and left me without a functioning vehicle for two full days. I rented a car expecting reliable transportation, not to spend my time diagnosing problems, paying out of pocket, and handling issues that should have been addressed by the rental company. Overall, this experience was frustrating and unacceptable.

I want to thank the Burbank rent for the outstanding customer service this weekend. We're getting…read moreready for prom season. We had to rent a vehicle to transport everyone downtown to look for dresses. I want to thank the young supervisor and his team they did an outstanding job accommodating the family. Thank you for making this experience great!

Owner is very amazing and very helpful I went to Avis in Burbank it is on olive and buena vista. I…read morehave rented about 5 times from there and the prices are very very reasonable

I booked online with the Costco app for a convertible. Upon arrival, I walked right up to the woman…read moreat the desk. She was fast, efficient, and friendly. I was in and out of there in less than 10 minutes. They had my car pulled up to the front by the time I walked over to the pick up area. Other than a slight gap in the convertible window (to which they kindly comped me a bit for) it was a great car. Drop off was super seamless as well - thanks to Ruben!

I like Alamo here because it's low pressure and they get you in and out pretty quickly. If I have…read moreany tip, it's this: there's a sign near the line that will tell you that if you want to get through line faster, use the app. I did and probably three other customers who stood in line were processed out before I gave up and just went to the counter. Save yourself the trouble and if the line is short, don't bother with the app. Thinking about that app now was so frustrating that even though my interaction with the employees was quick and fine, I'm kinda mad I wasted time working on that app.

Excellent service! I've been renting cars from the Burbank location for years, and the service is…read morealways excellent. But, this time I was very grateful because my flight was delayed and arrived after they closed. They saved me because an employee stayed after hours because he knew there were delayed flight that night. I was so impressed they did that. I would have been without a car until the next morning. I wish I got his name, but I hope National sees this and can recognize this employee working Feb 10 at 11:30 pm.

I can't recommend National for your rental cars enough! They always make my life easier during my…read moretravels. I just wanted to say thank you to Brian Perez Reyes for the exceptional customer service. Your professionalism, kindness, and willingness to help truly stood out and made for a great experience. It's clear you care about your customers, and it is greatly appreciated. Thank you again!