I was pretty happy with my visit to this Verizon store. As some background, ya girl dropped her phone in the ocean and needed a new one (sadface). We tried to go to the Tosa store but despite advertising a 10am open time, they were firmly closed so we headed here. This location is doing a good job on COVID stuff - they limit people in the store and you really aren't allowed to wander around and put your plague paws on all the products. We checked in and only had to wait a few minutes before we had an associate assigned to help. The whole transaction was quick and painless (except for the part where I had to pay for a new phone) and they didn't really try to hard sell extras. The set up was easy when we got home, and my new phone is perfect. read more

I went into this Verizon store frustrated with the Customer Service I had received over the phone. The store was very busy and they were clearly not staffed well. I give this store 5 stars because of the manager Meagan. She rectified my issue in minutes. She was very knowledgeable, polite and professional. In addition she was training a new employee. Highly recommend this location. read more

worst customer service ever racist reps waited for an hour in the queue to try to purchase a new phone only to be passed over by a white couple who wasn't a long term Verizon customer like was time to switch read more

I posted a negative review yesterday and the business responded with, "We're sorry to hear about this miscommunication regarding the BOGO promotion, Jim. We always want to be clear about our promotions so that we may avoid any confusion. We are escalating this feedback for further review. We hope you'll give us another chance to win your trust back in the future." Then they call today and tell me that they will not honor the deal the sales rep explained to me. Moreover, she mentioned that she saw my review and implied that weighed on her decision. If you are a Verizon customer or need a Verizon phone, I would recommend driving to another location. I would also strongly recommend changing service providers. read more

Alia was super friendly and helped us out a lot and was very patient with us... she really went above and beyond for us and it is very much appreciated!!!! read more

Create a check in system at the door. I do not mind waiting my turn, but it would be nice to know that I am seen, acknowledged and in a line. Also, an appropriate response from an employee when asked if they work here isn't this: "Not yet. I haven't checked in yet." Yeah, it's pretty simple people read more

This store is LARGE and the staff was fairly helpful. I wouldn't say they were friendly by any means but they did do the job. I stopped by in the late afternoon on a week day and did not have to wait in line at all. There were five employees and two that were not seeing to customers. Unfortunately, the store is no longer able to give replacement devices, even if it is still under warranty and it is obviously defective. They were not helpful in trying to figure out a way to work around the problem while I waited the 3-4 days for the new device to be shipped. Also, they tried to convince me to switch my plan to one that would be more expensive and give me less data. When I pointed that out they argued it would be better in the long run. Not sure how that is possible. read more

Wonderful experience! Knowledgeable, helpful staff. I went in with my dad and we both left raving about our positive visit.

If you go here, get every offer in writing and signature. Specifically when it comes to phone trade in and promotions.

Stopped in with a friend who needed to see about a problem with her phone, and the service from Clay was so awesome that I talked to him a bit about my plan as well. Dude provided OUTSTANDING customer service. No nonsense, educated about what they offered and didn't pull our leg about anything. Very much appreciated. read more

This store is horrible. If I was management I would shut it down. They have minimal/zero customer relation skills. In my case I was an administrator for a 1000+ data line account. They actually asked me to leave the store (kicked out) because I was holding them to their return policy. My experience with Verizon as a whole is generally good but this store is sub-par on so many levels. The management needs to be revamped and the employees need to learn who the real boss is, the customer. -If I could give negative stars I would. So much fail from this store. read more

In the mke area this store staff is by far the worst, imo. Rude, short tempered, just looking to make a quick sale, untrustworthy, and if they can't make money off you they ignore you. Just avoid. read more

Today, came in with a friend to get her phone and plan updated. Dan provided superior customer service, friendly, knowledgeable, and went out of his way to help us. We didn't have to wait long at all to get assisstance. A very pleasant all around experience!! This type of customer service is very much appreciated in today's world, where too many people in customer service don't make the effort to smile or be friendly. read more

Large store with quick service; I have to knock off a point though since reps do vary. Majority of them are quite knowledgable, but I have dealt with a few, though nice, they did not seem to have a lot of technical knowledge. I've been to several Verizon stores and this would still be my preferred choice by far. read more

I bought a screen saver for $37.49 in part because they said I could come back to the store if I had any problem with it. It immediately cracked and when I went back they refused to do anything. I would not go to this store. They lack integrity. read more

Picking and purchasing just the right phone can be a major decision. This store is larger than the Wauwatosa location and has a wider selection of phones to look at. Our salesperson was not the friendliest but got the job done. It is what it is. read more

Run! They overcharge and then you will spend hours trying to argue. Go with a different cell phone carrier.

Worst customer service I have ever experienced. The girl that was checking in customers was no where to be found for the first 10 minutes of our visit, and all other employees were busy. Then she made errors checking people in. Our wait for service was over an hour, which is not the first time I've had to wait that long. While waiting our turn, others walked in the store, and approached employees and got immediate service. I will now be changing my cell phone carrier, no matter the cost. read more