This is a heads up about *one* specific person at this Hemet Spectrum store. We came in to return two cable receivers/boxes and to remove add on channels (Cinemax + MGM+). The goal was to reduce our bill and we thought everything went smoothly with the guy even telling us that he gave us "discounts" that knocked the bill by ~150ish dollars. That did not make sense so I asked repeatedly if he was sure. I confirmed that everything we authorized was done. Plot not-so-twist : our account was very messed up. He removed our "grandfathered" package(s) we did _not_ request. He also added us to Spectrum Voice without permission or notice ($14.99 + $30 one time service activation fee). It took two phone calls to Spectrum to revert his "changes" to our account. So my suggestion for anyone still reading is to double check your account details. Spectrum will email you a copy of your "Service Update." Call Spectrum to make changes to your account. Avoid this person if possible. read more

Mario at the Hemet store looked after me. He was polite, he was very knowledgeable, understanding and he was able to address my problem and found an acceptable solution. Instead of cancelling your service he kept me as a Spectrum customer. Mario is an asset to the company and I hope he gets a raise. He deserves it. Alex P. read more

I ordered a IPAD IN December when I called 3 days later to see if the promotion offered was applied correctly of course it was not, I cancelled that order and placed a new order.. they never cancelled the first order now I'm stuck with 2 tablets when I tried to return it, it was past 14 days no one told me this Speaking to them rt now they let me return but I have to pay$50 what the heck no my fault they don't do there job correct read more

Calls spectrum: "I want to end my account at the end of the service date. When is that? Can you do that? Or do I call at the end of the service date to get that canceled? Spectrum: we can take care of that for you. *one hour later, the internet is canceled* Me: "MOTHER****" I take the equipment to the store Specrum Store: "keep the equipment let's see if we can reconnect your internet... nope, take the equipment and call to ask for a refund" Me calling: "I'd like a refund" Spectrum: "return the equipment and call back and we'll put an order in for a refund." Return to the Store and call then call Spectrum. Spectrum: "we don't do refunds, if you had kept the equipment we could've given you a refund SOOOOOORRYYY" they lied to me twice and now I'm paying another uncharged month for internet I don't have. read more

The only bright spot with Spectrum as it pertains to the locations is their customer service staff. There is always a long wait at this location for some reason and I believe it's understaffing. The staff are friendly and helpful but it takes a lot of time for some of the customers to hash out there issues. So having only TWO staff member to help 25 waiting customers is just too much for them. I don't recommend stopping in without an appointment. read more

Spectrum Cable Company and their service is really bad. Very over priced I have had their service for over 10 years and it has sucked 9 of them I have to call every month for a problem with their service. I work allot and have not taken the time to cancel their service. But today I'm done for life I pay $140.00 per month. read more

Had since 2016 to 2022 and service, outage just got worse. Changed to Frontier, phone, internet and with ATT TV and its been much better and cost less. read more

We got spectrum October 2, 2022 I was told by Kenny Ocampo the Store specialists the Internet service we got 500 he was going to upgrade to 600 for $29 a month my first bill was $74 second thing it kept buffering all day every day a 30 minute program takes almost 2 days because they buffered so much I tried to cancel service they give you the runaround it is ridiculous go somewhere else run for the hills do not believe or trust spectrum their service sucks big-time read more

I have had nothing but problems with Spectrum. Since I've had it for a month now it's gone out 6 times. The worst service I've ever had with an internet service. Would not recommend to anyone. The customer service is terrible too. When I first signed up they added TV which I told them several times I did not want. It took about 3 calls to get that removed. read more

I called spectrum to get a quote on internet service. I believe the call went overseas as the agent had a very strong accent. My complaint with overseas is that the agent is never able to get it right! Once again Spectrum let's me down. I asked the agent to e Mail me the quote as I wanted to shop others. I received a quote and an ORDER for a modem which I did not order! Now I have to take time to return it ! What can be done about these insane practices? I will never use or consider Spectrum again, even if it's free! Do your self a favor and go with anyone but Spectrum. I'm also writing to Consumers Report about their insane tactics! read more

Spectrum service has been terrible lately, internet keeps disconnecting and it's very annoying, thinking on switching to another Internet and cable provider. The service I'm receiving is not worth $ 190. Dollars at month. read more

I had spectrum to begin with then I switched to fronttier which was a big mistake do not go to Frontier , Their accounting department is all messed up your bill will get messed up every month with frontier frontier is no good trust me , if you like talking on the phone order frontier,plus there webpage Literally takes a rocket scientist to figure it out Spectrum is so much better my bill is perfect every month the Web page is very easy to operate even a caveman can do it Thanks Spectrum For making the easy switch, im happy with Spectrum read more

I went to Spectrum yesterday to pay my bill in person rather than online. The line was very short which made me happy. It was funny because when I signed in the machine told me to browse around the store while waiting. There is not a store here. Lol it has brown padded seating and beige walls. I wanted to take a picture but people were sitting there and I didn't want to violate them. The wait for short, parking was great, and the service I received was top notch. I am not sure why this place has low stars. Maybe they couldn't pay their bill and were upset with the outcome. I pray that will never be me. Thanks Spectrum for good service. read more

Don't recommend spectrum they are so slow and every time I'm watching something it freezes and when I order a fight it always freeze and then it takes me out the app multiple times big mistake getting them don't get it read more

Spectrum is the worst. I canceled my service because our bill went up $80 in the last six months once our promotion ended and I canceled two days after my billing cycle started and they still charged me for a full month I am not even using. Talked to 3 people and all I heard was sorry nothing we can do about it we don't prorate. I never signed a contract nor was i ever informed of this policy. They are completely fine with ripping people off and they dont care. I am totally disappointed with the lack of customer service and resolution. I will never go back to them. They lost a customer for life. read more

If I could give them a F-, I would. They r a joke. Sending me to one representative to another and not knowing what the hell they r doing. I've been back and forth with them trying to get my service connected as a new customer and they keep screwing it up by putting in wrong codes for a week and a half already I have been dealing with them messing up. I'm trying to give them my money, my business and I guess customers aren't that important to spectrum. They need to retain their staff!!! read more

To many People for two workers to deal with customer services at this store...The lady that signed me in when I walked in, said she wanted to pull her hair out".. that's a quote . 10 customers in front of me waiting...very unhappy looks on customers faces tells a whole lot...‍ The hiring management needs more employees in this store.. a lot of senior citizens coming in, they need to be patient with...employees are commenting to each other about being short handed, from management on text... a lot of customers said people sign in and then left due to time waiting....Hemet community is large group and growing...spectrum should consider this in management office... read more

I received excellent assistance from Cameron my Spectrum rep. He had both knowledge and experience. I had three meetings with him in about three weeks each time bringing questions and getting answers. I came away convinced that I would get both better cellphone service AND save money. It has been only two days since I switched and already I am finding that I made the right decision. Thank you Cameron and thank you Shamell the store manager for the great service. E.M. read more

I am upset because they increase my bill by 20 dollars on a whim then I just spoke to a representative who cut me short because they didn't want to deal with the fact that i want just my internet for 49.00 not tv and internet for over 90 and taxes. They are wrong. I am looking to see if someone filed a class action suit against them because I am joining them. read more

17 people in line, 1 person working the counter.. Came back later, 2 people working the counter now with 14 people waiting, then one goes to check the mail..seriously? Hire some more people. This is why you get crappy review TWC..literally here for hours just to drop off a modem the installer didn't take 4 months ago. read more

They offered me a promo for 10 channels and internet for 1 year at a set price. Eleven months into the contract the sent a bill for 300% of my promo price. When I inquired, they said THEY made an ERROR by providing the tv under that promo price. So because THEY got confused by their own deceptive advertising they are attempting to charge me for their ERROR! The useless information on tv and the internet is not worth the high prices their business plan is asking. 300 channels of nuthin equals nuthin. read more

can you guys get with it!! i don't even have your service (thank god) i'm trying to turn in equipment that y'all sent to my house after telling me a certain price and of course the price wasn't what you said it would be so we decided NOT to install and start new service with you sooooo this is the 3RD TIME! 3RD! in a week that i been in here trying to return this equipment and y'all have 2 people working and a list of 8 to 10 people waiting! so this is my 3rd time walking out because i gotta go to work and i'm sure your plan is to try and charge me for the equipment! so sad that you guys are this pathetic! hire some damn people or figure out a better way to get people in and out in a timely manner this company sucks! read more

I ordered internet 2 months ago and still do not have service all i keep getting is "someone will call you back and we are so sorry we understand why your angry" Yet nothing gets done and i dont even recieve a call back. I explained that my daughter is in high school and without the internet it is impossible to get homework done these days. I guess im the only one that cares unless your a ceo of spectrum then you dont have to worry. I advise anyone that is going to order internet use another provider if there is one available. OH I FORGOT THEY ARE STILL BILLING ME AND NO SERVICE. read more

I want to put a shut-out to Spectrum. I called them today (Sunday) to see what they could do about the $164.00 I've been paying them a month. Spoke with a gentleman named Wes. He helped me get it down to $94.00 a month. Tax not enclouded. Then he talked to me about there moble service. I've been paying $55.00 a month to Metro PC. He got me a new phone an monthly payments of $21.00. I beleave that's about a $98.00 a month differance. Now I can relax a bit, about new car payments. Thanks Wes, for listening to my needs. read more

I'm very angry. I was told by a co worker that this company could provide me with cell phone service and a. New galaxy note phone for $45 a month service, plus the cost of the phone. I Entered is the store here in Hemet put my name on the list, I had 10 people ahead of me. I waited for over an hour then my turn came and some wet behind the ears youngster asked me what he could do for me. I told him I wanted to establish a cell phone service and a google phone purchase He asked me for my home address and I told him it was a P O Box he again asked for a physical address ( I am full time RV ING so I don't have a home address yet) Ok then he tells me I must have home internet service established with this charter communications company before I can get cell service with Spectrum What a waste of time!!!! What BS !!! Why would I have to have internet service when all I want is a cell phone and a cell phone service provider ??? Dam it I'm going to wallmart maybe there I can get a phone !!!! read more

The tech ran off! Showed up to install Internet then left and never returned!Good job spectrum and it looks like it saved us a lot of headaches! read more

How ridiculous,, they moved , customers don't get informed.and when you do find new location it's 1 machine ..stupid ,, think I'll be looking for new place read more

Worst cable company ever!!! I been having issues wit wifi n cable for a month n a half n because i didnt call every day after 2 different technicians came out i was only credited $10 off my $200 monthly pay, which is bullshit!! I will no long service wit them!! They r not about their loyal customers, only tha notes that r visible that were inputed , i called today n tha lady told me that wen tha modem was switched out it was never reset, that was why my tv n wifi cut out n she didnt put that note in system so they didnt do shit for me, cus of a note not being input, they go based off how many times u call, which i work alot n dont have time to b calling n bugging bout my cable or wifi every day, if their system was on point i wouldnt have to deal wit tha shitty service they provide,!! I will never recommend them to n e one, after 10yrs of being a loyal customer im done!!! read more

The service itself was incredibly horrible, and ridiculously expensive. We constantly had to reset, and return the modem for a new one. It never really seemed to properly function. However, the cancellation process went quite swiftly ( I think that's something they're very accustomed too). read more

By far the worst service ever I have had the tv and internet about 3 weeks now and I have had 4 different people out and it's still not working read more

Got my TV turned off for supposedly not paying my bill. This merger is so complicated. My phone number is attached to two accounts now. Have no idea how that happened. I sent them a payment that they can't find! This should have all been set up before they merged! Everything is a mess! I was very happy with Time Warner Cable before they merged. Now it's s***! read more

Ok. What an absolute circus. I waited 35 minutes because there were 7 employees doing absolutely nothing, in order to just simply drop off the equipment after I have cancel this HORRIFIC EXCUSE FOR INTERNET SPEEDS AND SERVICE. All just to find out that I need to be an authorized user on the account. TO GIVE THEM BACK THEIR EQUIPMENT!!! I understand procedure, but when I asked them what needs to be done since I am already there, they told me my wife needs to call in and add me or come Up to the store, mind you she is 7 months pregnant, DURING A GLOBAL PANDEMIC. THIS IS THE EPITOME OF ABSOLUTELY INEXCUSABLE CUSTOMER SERVICE. FUCKING CUNTS! read more

Worst seevice ever.. especially to new customers.. They donot correct their mistakes... Their customer solution dept is a joke

Internet and TV out again due to spectrum outage. If you like your cable and internet to work I highly recommend you go with another cable company. Even their employees say it's a joke. And I only give them a star because I had to read more

This place is horrible on their Internet is bad they do not do things professionally went into the store to return a unit they wanted me to wait for two hours in line to return an item. read more

A BIG FAT 0 (minus zero) if i could... 2 hrs late for an install and i get a Time Warner robo call .. "Please take a moment to rate your installation service." -- What the ..? What service? They haven't even shown up yet. Mind you, I got 10 different reminders, prior to the install, to be home between these hours .. When they finally do show, in an unmarked truck with no identification, I get Time Warner Beavis (with a hoodie) and Spectrum Butthead (with the personality of a slug) .. After apologies for being late and 5 mins into the install I hear this loud obnoxious "idiot laugh." I thought one of them was hurt. No, Beavis was on his cell phone yapping to his buddy ... "yeah dude, we're 5 mins away," But not just talking, laughing like a loud buffoon. I started thinking they might both be lunatics pretending to be installers. What was supposed to be me allotting 2 hrs for this, turned into 20 mins, and thankfully they were gone ... But, not before leaving behind the now infamous hoodie, a notebook and an ugly, beat up, refurbished modem ... (Thankfully I had my own). As a child I learned to keep my agreements, sadly, the children at Time Warner never learned that ... or professionalism. zero ... zero ... zero .. Train your people ... zero ... zero read more

As of Feb 2021 the guide no longer shows the year the movie came out...We avid TCM movie reviewers and TCM wine club members use that information daily for descriptions and placing viewing recommendations in chronological order...we are considering taking our 3000 local members to another service... it's a big deal... read more

Terrible cable have a tech out here almost every week always having,rv problems guide never works always somerhing,with this,company , one lady says shea providing credit for no service next 5hing u know my acount is past due when i should,have been credited say the engineers are workimg on it but ovwr a week,stil the same problem ,, always going into limited mode if u have direct tv keep it I had direct tv fir over 2 yrs was mever a problem highly recomend goimg some,where else read more

I had high hopes when Spectrum bought/took over/merged...or whatever happened.... But since Spectrum has come on the scene here in Hemet (7 Hills) my internet SUCKS!!! Heaven forbid that two drops of rain fall...my connection is non-existent! Today...clear, sunny and warm/hot...my internet connection was interrupted at least 3 times. I just think that is unacceptable! Come on TWC/SPECTRUM let's get your act together! Not a happy camper! read more

My review is this- After a year, I mean to the day, of paying the bill in a timely manner month after month, this company disqualifies the bundled package they offered in the first place and then tacks on an additional 30 bucks a month for the same service . When called out on it or in requesting a new bundle package like they are offering "new customers", I no longer qualify. So this is how the company rewards those who fulfill the payment obligations and length of time. read more