I am a faithful spectrum customer & have been for years i have 3 active accounts. I bought brand new iphone13 by mail paid $130 deposit & returned the iPhone in perfect condition bc my husband wanted an android. It's been OVER A MONTH- they LOST THE PHONE IN THEIR WAREHOUSE , now are CHARGING ME MONTHLY & have NOT GIVEN MY DEP BACK. I've called 20x Every time it will be escalated to a supervisor but nothing happens! THIS CANT BE LEGAL!!! read more

I am writing this review to let people know that all of these one star reviews are written by either liars or morons! LOL I have been using Spectrum for internet and mobile for 6 years now! Never had any issues whatsoever, and I doubt I ever will!!(outside of minor things like outages and such) We have upgraded every year or so, and sent in old phones for trade in value, and have never had one issue! The customer support is friendly and helpful! On top of that my entire family including the members on my wife's side all use their service as well! I have never heard of anyone EVER being ripped off!! Never heard of a them sending a phone charging someone $800 two times and threatening to cancel service for not returning a phone YOU purchased and didn't know it was smaller than your current phone! Did you ask them about the phone, or do any type of research? NO you didn't! You obviously did something wrong, and just like every other entitled cry baby in this country you blamed the company of being the big bad wolf! Over 20 family members using this service not one has had an issue, but an entire page of people claiming they have been ripped off, and lied to...lol Go with logic and simple math here! 4.3 MILLION Spectrum mobile customers, and out of them not even 1% of them has complained! I read people stating you can't return or exchange items at the stores!?!? Done that twice already!! The person did a refund instead of an exchange which is again failure on customer part! Look I am not trying to start a fight with the 1 star cry babies! I am here to ease the tension for people looking to get a new phone, and trying to find out if Spectrum is worth it, and that answer from me, and 20 plus people I know personally is a resounding YES!! Spectrum I know you have your fair share of issues, but non of them are some shady plot to get over on people! I am here to back you up, because I have had nothing but a great experience thus far in my life using your services! Keep up the great work!! read more

They told me my billing cycle starts when I activate the phone. However, they actually charged me the full amount for the month of May even though I received the SIM card until May 25th, and did not even activate it yet! read more

Spectrum sucks. If I could give a no-star rating, I would. We were willing to put up with their requirement that we pay for mobile services with a credit or debit card, but the last straw was when they refused to let me change my wife's data plan from by-the-gig to unlimited because she has recently had increased usage. The reason was they claim we owe $251 on an old cable bill they've been trying to collect for two years. We gave notice we were leaving when we finished our new house whether the only available internet service is wifeless, which Spectrum doesn't have. We had the service canceled three days into the billing cycle, but they tried to bill us for the whole month. It is illegal in our home state for a company to bill for services not delivered, but Spectrum doesn't care. Until we pay that bill, they won't change my wife's plan. So we left, but they won't take a check to pay the final bill. We removed our credit card from our account to keep them from that bill and our final mobile bill to the card. I'm going to write the check, walk into a Spectrum store, video them refusing to take it, leave it on the clerk's desk and walk out. You can cash it, Spectrum, or never get paid. Your choice. read more

I called them about reducing my TV bill. They suggested that I sign on to their Mobile plan "since my 4G phone would soon no longer be usable". Liars! I bit and they sent me the A13 phone. It arrived with no Sim card. I called and they said it would be mailed in a few days. I waited and no Sim card. I called back a week or so later and was told the Sim card was sent with the phone. I looked into the Sim card trey slot and it was there wedged between the receptacle and the back of the screen. I called again and they said for me to wait for the "returns" department to contact me. I called again a week later and was told the same thing. I called again and was told that since the phone was damaged in my possession and I didn't return it within 14 days, I was poop out of luck. Still fighting them over this. read more

I have zero respect for any part of the spectrum company they have taken advantage of my mother that had dementia, overcharged her for Internet and telephone. Nobody was ever able to help her over the phone because she could never understand what they were saying, and always gave her the runaround. My mom died three weeks ago and I have called this company three times to inform her that she is dead and they still continue to charge her card And now we have no money to pay for her funeral expenses because spectrum keeps taking money out of a dead woman's account they said I can keep the phones which is worthless because they locked and I can't use them with any other company except spectrum. This is the worst company I've ever dealt with they always raise their prices they have no respect for anybody and are very unhelpful and I never ever ever will use this company again, and I never will recommend them to anybody . If you guys want a phone use a reptile company like T-Mobile if you want Internet use AT&T spectrum you have lost my entire family's business and have u zero respect for dead people. ZERO STARS! read more

I'm so disappointed in this company! I ordered a iPhone 13 pro max and when it finally arrived they actually sent me a iPhone 13 pro that is way smaller then my iPhone 12 Pro Max so naturally I wasn't happy! I called them only to find out that in order for them to take the phone back I would be charged a fifty dollar restocking fee plus the sale taxes on another phone for something that was their fault in the first place! They refused to waive these fees! Can you imagine how much they're making if they are scamming many of their customers in this same way? This company is very greedy and doesn't give a damn about it's customers unless you want to get ripped off don't buy their phones or do business with them! Now I'm pretty sure the 29.99 deal they told me I would be getting if I switched to three lines was a lie as well! read more

I have been using Spectrum mobile for a few years (since it started) and have been happy with the wireless service. I have always been very pleased with all Spectrum service and customer assistant contacts. Today I called about an issue with the camera portion of a new phone I bought from them, a Samsung A42. After sharing the problem the service tech whom I'll be is great at actual PHONE issues said, "I'll tell you the truth, I have an iPhone and I have no idea how to help you with your camera BUT I will find someone who can. She seamlessly connect me with Samsung service and even they were hard put to fix the problem but they did. In these days of people bs-ing their way through life, it was so refreshing to find someone who told me the truth and got me the help I needed. Five starts for Spectrum mobile. read more

very very bad service. do not doc sign any of their document see small fine print its say if u don't like service in 14 days u can cancel your service but after 14 days they will charge u full money. I request 4 sim to switch from ATT .they charge me 199.99 dollar on may 25th. I receive sim but was not able to activate sim . I call them it look 47 minute to talk to customer service.and they keep charging when I call and cancel my service they did not give me my money since it pass 14 day since I doc sign.they r robbing people be careful. read more

If only you give negative Stars!!! Hands down the worst Mobile service only to be topped by the most unprofessional and lying customer service employees who have clearly been trained by the supervisor that are as bad if not worse! they will SCAM you with the automatic bill pay and have no problem turning services off on a Sunday for what they say is a missed month of payment?!?! how the heck can someone miss a payment if it's auto pay? The best lie is them saying you off a bill from nearly 5 months back and just decided to cut services off without any warning! This company is crooked and they will not allow you to port out your number unless you pay them some made up fees and then make you wait just enough time to approve the port to get one last bill from you at a huge price markup! Do as I did and make sure you record every conversation because they will tell you so many version of "their policy" you can't keep it all straight! read more

very bad they would say in the store i would take my new phone ask them i have in issue can you help me ! they would ask me did you buy it here i said no i ordered on the phone thy said we cant help you here you have to call them thy supposed to not me & i had lot of problems on the phone with people didnt know what to do & one time in the spectrum store i was the for 21/2 hours to at they end he said take your phone know but it wount be ready to use it till 3 more days at that it will be good to use i was talking on the phone with a man to help me on my phone he was very bad he talk to me like military sergeant i had more issue that i had to cancel them in 2 months bad bad and thers more to talk about but im done worst read more

If I could leave 0 starts I would. I've had services for some time since there aren't a lot of options in my area. Nothing but trouble with the internet, which was completely terrible. Their employees knowledge is terrible and I've gotten bad information from them more times than not. This is both for wifi&mobile. It's a big tangled mess that I can't begin to sort out. Whenever I have interactions on the phone with them I have to follow up with another phone call to make sure I can trust what I heard from the first one and the information is inconsistent. So I paid off my $400 phone over a year ago but not that I discontinued service they say I still owe them money. Also there seems to be a big issue with discrimination -men towards women. Do yourself a GREAT BIG favor and ​look elsewhere for your phone or internet, they'll make it sound easy and cheap but there's always stuff they misrepresent because if they told you you probably wouldn't use them. read more

Icalled, to get Spectrum mobile a while back, I was sold the one gig plan, kept going over oh, then I was sold the Everything plan. The maid took $31 out of my account for going to the Everything plan without even telling me. This has been the worst experience of any cell phone I have ever had I'm 63 years old. This is the third time I've had to waste hours out of my day to figure out why they billed me. So when I asked to take my card off file so I could just pay so they couldn't keep taking money off my card. They told me it had to be automatic pay in order to have Spectrum mobile. I can see why. I'm about done with Spectrum read more

Horrible.. just horrible. Stayed on the phone for 5 hrs git transferred over 25 times....not even an exaggeration.

Bait and Switch. They have awful Customer Service; they could care less if they lose a customer. My mother who is 83 was offered a deal on new mobile service, 1 year free/unlimited and then after that $14/per gig. She doesn't use a lot of data. She asked me to talk to the reps so I know this is all factual. We even purchased a new phone from Spectrum because her old phone wouldn't work on Spectrums network. Then we got billed $29.99. So I called and the Rep said "We have to bill you 1 month, then the next 11 months will be free." That's not how a free year works, but ok, it's $29.99. The next month we got a 2nd bill for $29.99. So, I call again. This Rep said she couldn't find any offer like that, unless you are a new Customer. That was never mentioned to us ever. So I hold for a supervisor. His name was Matt. Matt doesn't care if you cancel your service, they would rather get no money and lose a customer. So basically, the mobile rep, sold a phone for commission without fully disclosing all the details, then the Customer Service reps deny the program. So we cancelled and ported my Mums phone over to Consumer Cellular who we've never had issues with. If I had a better option for Cable/internet I'd cancel that too. read more

Only reason for one star is that you can't give them a zero. Worst experience and service in history for a phone company. No time to give all details, but all we wanted to do was upgrade to newer phones. Well 5 weeks later and probably 30 hours on the phone, we have no phones and are being threatened with thousands of dollars charges for lines and phones we don't have. Totally inept reps on phone and some extremely rude trying to blame us when all we ever did was do exactly what we were told. Including returning phones on the shipping label they provided that sent the phones to New York. They said they should have gone to Texas and tried blaming us multiple times for sending them to the wrong location. After 5 weeks we have no resolve and will probably have to consult legal council. In short, no matter how much money you think you might save DO NOT, I REPEAT, DO NOT EVER consider switching to Spectrum mobile. Consider yourself warned. read more

Not worth the stress. Long story short, i traveled abroad for a few days, phone malfunction, did not update as i enter US was still being charged international fees (headache)... called spectrum and was told it was "phone factory problem", however no help was provided to help with the over 1k bill. Ok cool, i accept that and ready to disconnect the phone, but to my surprise, nobody at Spectrum knows how to disconnect a phone. First i was told it could not be shut off until billing cycle ended, at this point i'm unable to use the phone cause it's not even working. two plus weeks comes and it did got turned off...Soooo, i called spectrum AGAIN, and spoke to 4 different people. Finally the last person i spoke with said i was all set and that my service would be shut off and cancelled within 24 hrs, however, it's still on and charging probably have to wait for the "next billing cycle"? Do i need to hire a lawyer? My family seems to think so. So yes not worth the stress. read more

Don't waste your time coming to this location. They just sit there like robot morons without even saying a word. Not helpful at all and the man names Eddie was very rude. read more

Good internet service but fuck the customer service bull shit. I've been on hold for 2 hrs and they make it impossible to cancel the service, SUCK MY COCK read more

This rating should be LESS THAN ZERO. Spent 3 hours trying to activate the phone to Spectrum Mobile. Got to the final stages of porting the number and it would not work. Customer Service said the man who entered the phone number typed the wrong digits. And it would take 24 hours to port it over again. Another agent was given specific instructions the next day and the same procedure went in motion again, they could not make it work and informed me that they would call me back in a couple of days. I wanted out, this took another 3 hours, going through different departments. Even with the deactivation codes provided, billing would go through gyrations trying to keep my account from getting all my money back. Adding insult to injury, they kept some of my money claiming I had used the service for a day. What's next? Waiting for the billings to take shape, as I read from other reviews they'll keep charging and may take more hours to keep them of my hard earned money. Spectrum Cable/Internet or Mobile Service -- don't do it. read more

I signed up for Spectrum Mobile on Friday. 2 lines were activated with no problems. The third line is where things took a turn for the worse. During the porting process the status remained as activation in process. I was told the line would be activated the next morning. I called the next morning (over an hour on hold) and was told they couldn't figure out the error. I was transferred to multiple departments (on hold for about 2 hours). After talking to the third or fourth person, they escalated it to tier 3 engineering. I was assured it would be addressed within 24-48 hours. In summary, I've been on hold a total of 20 hours, still don't have an active line, they won't reimburse the activation fee and if I cancel now, I lose the number that I've had for the last 15 years. They wouldn't offer any solutions other than having me purchase an extra line (which would take 3 days to arrive) and still pay for the line that hasn't been activated. It has been an extremely bad experience. It seems like their process is designed to give you the run around and charge you for an inactive service since no one has any authority to help. They should stick to internet. I'm likely going to cancel all my services with Spectrum after this experience. read more

Spectrum mobile is the worst service ice ever had in my life! The guy at rhe store wanted a sale so instead of upgrading my phone he added a new line which opened up a whole new can of worms. I quickly realized I couldn't get my child's icloud onto his new phone without his number. I called spectrum rhay night and requested a number transfer from.his broken phone line to his new line. The lady I spoke to canceled his iPhone 13 line instead of moving a number. That canceled out the payment plan and also canceled out the insurance I purchased on the phone. I called back up spectrum ther3 were then 2 UCM tickets created, one to transfer his phone number from one device to the other a d the other one was to rebuild his payment plan...these tickets were opened on October 20th. I called nearly every day to follow up on these tickets...no one touched these tickets it seemed like. I finally got someone somewhat helpful. Meanwhile my son's new iPhone 13 was still not working...anyways long story short I was on the phone with this lady for nearly 3 hours trying to activate his phone. The last step was to reset it back to factory so I backed his phone up and reset it...since his number was not on a working phone I once again could not get into his icloid. I bypass the log in just to get into the phone to see if it activated and low and behold it did after nearly 3 weeks. I then logged into my son's icloud with no.problem....so I called back.spectrum to cancel out my son's old line....turns out someone didn't do their job right and did not add t he phone to the account properly...so the lead told me that his number will always be on that iPhone 11 black that was broken...well how do I cancel out the old phone line? I can't because the iPhone 13 has a plan on it and can't be canceled well I want his number on the 13...seems no one knows what they're doing and now I h a be to pay for 2 lines on my damn plan unless I want to Lose my son's number...spectrum is a shit show and they rip people off...stay away...stay far away read more

I came to Spectrum because I trusted the name. That trust has now been crushed, by Spectrum itself. I called to set up mobile service. I spent 1 hr+1min on the phone with their sales lady, Hannah. When she told me I would need over $100 to start the service, I explicitly told her I did not have enough money in checking to pay for that today. She said that was no problem. She lied then by telling me I should give her my bank account information and Spectrum would only take $1 out of my account until the day I called back when I'd have the funds to cover it. She said if I did that, when I called back everything would be entered and my phone's would then be sent. Within 7 hrs of our call, I got a message from my bank that Spectrum has charged me $115.79 I immediately called Spectrum back and was told they could not put a stop on that charge even though the phones had not even shipped yet. This lady told me she had written a ticket on the matter. She said to call back in 48 hrs to make sure the ticket had been processed. When I called back that ticket meant nothing. I retold the whole story. I explained that I got an email saying the phones had been shipped. That agent told me it was okay that FedEx would redirect the shipment and send it back to Spectrum. He said once they returned, it would take 5 days to get my money returned to my bank. I asked to speak to his Supervisor. He said they would tell me the same thing. I insisted and was put on hold for over 20 minutes. DURING that hold time, the phones were delivered TO MY HOME. When the agent came back, he said there were no supervisors available. I told him the phones had been delivered and I would continue to hold. Within minutes a Supervisor answered. She told me she was emailing me labels so I could return the equipment to Spectrum. She said when it was received then Spectrum would refund my money within 5 days. Once I got confirmation from FedEx that the equipment was returned, I called Spectrum to confirm. The new agent told me their warehouse was running 4 to 5 weeks behind on processing. I said "so it will another month before you refund the money Spectrum fraudulently withdrew from my bank account?!" He apologized repeatedly but said "yes". I asked him if Spectrum has a complaint Department or an investigation team etc. He said they do not. There is absolutely no solution to what they did except to just accept it. How does this happen in 2023 that a company can do such things and be totally unaccountable?! I trusted the Spectrum name. Do not make the same mistake I did. read more

Love that all the staff had masks on to keep us all safe. Very welcoming environment. Justin Carter, an amazing employee. I was trying to switch my phone over and we kept having difficulties but he made sure we were able to overcome those and make it happen. Thank you so much! read more

Spectrum has horrible customer service. We just switched to Spectrum last week (10/17) after about 15 years with Verizon. Brought our phone numbers over and bought new iPhones from Spectrum. Activation went fine, except basic text messages (SMS texts) would not work. In the week since, we've spent about 20 hours on the phone with Spectrum tech support with no resolution. Incompetent/poorly trained staff who would NOT escalate the issue when they couldn't fix it. (Are they paid bonuses for NOT escalating issues, even if they can't fix them?) We also asked the local store staff, but they said they're only trained in basic activation, not tech support, and referred me back to the general Spectrum support phone number. We're at the end of our rope, and about ready to ditch Spectrum and go somewhere else. It won't be Verizon - they just hiked their already sky-high prices again. BTW, cell calls and data work fine. Spectrum uses Verizon towers so the range should be fine. read more

I would give zero stars. Horrible customer service and Horrible phone service, calls breaking up or disconnecting. The phone they sold me wasn't working, tried changing the sim card, nothing helped. I sent the phone back and spectrum immediately deducted 271. from my account saying l scratched the phone. I definitely didn't scratched the phone, it was in a case with a screen cover. It took approx 6 mos to try to get it back between my bank and the bbb and talking to Denise Byrns one of the unprofessional spectrum managers l spoke with for 2 weeks. I never got the money back. I know of 3 other people that have had bad experiences with spectrum. Their customer service is the worst of any phone carrier I've ever used in 30 yrs The service is horrible, calls breaking up or cutting out. They blamed that on my house. I switched to t-mobile and it's been great. Don't waste your time or money. Not worth the aggravation. read more

3 days ago I changed my telephone carrier to Spectrum mobile. Immediately, I observed the poor quality of the call connections. Later I experienced difficulty doing something as basic as sending a picture with a message. Driving the highway, I experienced dropped calls, calls sounding like the caller was under water. Delays in accessing my Spotify music. I noticed the screen on my phone read Spectrum 3G, even though the promotion promises 5G connection, even provides its customers a map of the 5G coverage of the whole Country. That same link to the map explains that "If you're not getting 5G you're probably not in a 5G coverage zone. In Los Angeles, I'm smack dab in the middle of the coverage, though the phone still registered 3G. I called their tech support. Shared with them a lengthier version of the experiences I have shared here. The representative told me to, "turn your wifi and cellular off and go on airplane mode for a few seconds" . Airplane mode? I did this and nothing improved. The Spectrum worker then said, maybe its your phone. Do you want a new iPhone? 3 days ago my phone worked perfectly in T-mobile's 5G network. Now I need a new phone? Not! I'm back with T-mobile. Don't waste your time with Spectrum mobile. They suck and the poor quality discount simply isn't worth it. read more

My apartment could only support spectrum, which is incredibly unfortunate because it is the worst cable service I've ever had and their customer support is just as bad. If you can avoid using them I highly recommend you do. read more

If anyone is planning on canceling their Spectrum Service, be aware. They will not pro rate your bill. Let's assume your billing cycle runs from the 1st of the month to the end of the month. If you pay on the 1st and return your equipment and cancel on the 7th, they will not give you any money back. Even if you cancel your tv service and keep your internet service, they won't credit your account. They just keep your $$. So keep those cable boxes and keep watching, until the last day of your billing cycle. Then you can switch to DirecTv. read more

The other day my phone was stolen. I needed to replace it quickly. I have a Spectrum account soI went to the Spectrum store to buy a new phone. I was told that the system for setting up phones was down and that they could not sell a phone right then. I asked how long it would be until I could set up a new phone. They replied that they did not know and that sometimes it took as long as 3 days. Really? How do you business like this? Since I could not call I had to twice come back to the store. I made 3 trips total. I asked if they could text or email me when it would be running. They said n"no, we don't do that kind of thing." It didn't seem that they cared about my business so I went to the Apple Store. Spectrum does not have an agreement with The Apple Store so I purchased a phone with a different company and set up a new account. After 2 full days I am not able to use this phone because Spectrum will not release the phone number. I spent an hour with a rep from the other company trying to beg Spectrum to release the number. They eventually promised they would release it tomorrow. The new company offered to continue to work on getting it released but I had to go back to work. The rep of my new phone suggested that maybe spectrum hoped Iwould become impatient and go back to Spectrum. That is a miscalculation because I will not go back to them for any reason now. In fact, I am going to look for someone else to do my home internet and TV. The practices of the last few days suggest that Spectrum is not ineterested in customer service or my business. read more

When I first switched to Spectrum Wireless, they were friendly and helpful (until the sign-up was complete). I signed up back on the monthly $45 a month unlimited Bring-Your-Own Phone plan. About 6 months in, they lowered the price to $29.99. So I called to get on that plan. They informed me that I was not eligible for it because I was an existing customer. I grit my teeth and dealt with it. When I decided it was time to replace our phones after about 2 years, I bought a pair of unlocked Motorola Moto G Stylus 5G (2022) phones, which are compatible with Verizon's network. I made an appointment at the Spectrum store in Whittier to get the SIMs set up for the new phones. When I arrived, the woman behind the desk informed me that even though the IMEI numbers are valid for Verizon's network (Spectrum piggy-backs on it) they would not activate my new phones on their network. I pointed out that they sell the EXACT SAME MODEL of phone. She couldn't be bothered to get out of her chair. She rolled it across the store to another sales person then rolled it back. Meanwhile her customers are all standing. She agreed that they do sell the EXACT SAME PHONE but basically said take a hike because they didn't sell it to us (they wanted $170 per phone more). The connections have been declining, and their customer service has convinced me to give another carrier a try. I'm waiting for the SIM cards I ordered from T-Mobile to arrive and then get the numbers ported to the new carrier. I've had my fill of Spectrum's DIS-service! read more

1st off you can't leave a review without giving it a star rating which is b******* for one so my preference they would get 0 ratings I've had problems with them since the day I got that special back in August where's the lines for 2999 and I also got a phone so my 1st bill was $45 now my bill went up to 9499 and they did not tell you about auto pay So on the 3rd 4th of each month they run my car that I paid with when I 1st signed up with spectrum and I told them I don't want auto pay and they say you have to have auto pay in order to have spectrum mobile I said that's a bunch of c*** because I have no people that had spectrum that have never had to do auto pay I have talked to numerous people through customer service and a supervisor they do not make notes Of the callers when they call in on to their accounts so that that customer service representative can see what you talked about with the previous customer representative Also I told them to suspend my line in November of 2022 they said they took care of it and they took my card out the system come the 4th of December they ran my card for 2 months of payments for a $189.98 from November and December I've argued with customer service for the last 2 days More than 3 or 4 hours on the phone and I told them again to suspend my phone I do not want the service and they have yet to turn my phone off They ran my card and put my bank account into the negative they will not reimburse me my money even though I told them to suspend my account back in November they said that the bills were from September in October I said how was that when I paid September and October when it was $45 1 month and $94 the next so how was that that I'm paying December you took money out of my account and you're telling me that's from 3 months prior they do not make any notations in their account nothing was in my account saying I spoke to a supervisor the day before and they said that they would reimburse me my money and it would take 24 hours when I called back talked to another customer service representative he was very rude acted like he couldn't hear me on the phone Kept putting me on a hole for long periods of time and I am at work trying to handle this business and it came back being rude and said no and I said suspend my account now and my phone still is on so come January they're gonna try and run my account again well that will be taken care of I'm really thinking about filing legal actions against these people spectrum is the worst mobile service ever Ever ever I would not recommended to anyone read more

I have worked with Spectrum since March 10 to add 2 lines to an existing account. Somewhere in their system my account was flagged for fraud. I take to multiple people on several occasions to try and figure out the problem canceling and making reorders each and every time. Finally I was able to order and receive the phones on March 22 upon which I tried to activate using their "reliable" website. It wouldn't let me. So again I called Spectrum. Again I was redirected to several people to solve the issue. The final answer was that a ticket was submitted to a department that no one can call and verify to see if the ticket was received. They only contact through emails to this department. Now I'm on a 24-72 hour wait for a department that can't be contacted directly. If I'd have had foreseen the hours and hassle I've spent getting to this point I would have went elsewhere. Would not recommend Spectrum mobile whatsoever. read more

During these horrible times with COVID 19 - I have been laid off. I have Spectrum only for my internet, the cable was canceled last month. I owe them $222. They have turned my internet off! I asked for an ext until Thursday, that's in 2 days and they would not give it to me...DON'T USE THEM - THEY DON'T CARE ABOUT THEIR CUSTOMERS!! read more

I've been with spectrum for a few years so when they offered and upgrade for my iPhone 8 to the iPhone 14pro I accepted. After verification of my current address which we also have WiFi and bill is to this address they send the new phone to our old address which we haven't lived at for almost two years now. Once I find this out I can and get hung up on numerous times and eventually am told the phone has to be returned and refunded issued and order the phone again, mind you this was an address mistake on there end. I am told 3-5 day for the return to be processed 3-5 days for the return to get back to the warehouse 3-5 days for the refund to be issued and 3-5 days for it to show up in my account. That comes down to a month give or take to get my phone but they also increase my bill $46 which was for the upgrade that I never got. When I ordered this phone I paid $182 of there fees and the upgrade and taxes. They then charge me on my bill for the new phone I never got and it's going on 6 weeks with no new phone and a month of increased bill for the phone I never got. I finally filed a complaint with the BBB but learned today the BBB office has closed to complaint due to no response from spectrum. Because of this I switched carriers to AT&T and already have my new phone however now spectrum is trying to charge me $681 for the phone I never got and I still don't have my refund. Numerous times I was lied to by spectrum and there customer service department and numerous times I was hung up on especially after asking to speak to a supervisor. I absolutely don't remember spectrum to anyone very poor service and out right keeping money that's should have been refunded and then add up a bill for a phone never received. This issue was escalated to the escalation team but that has proven to be of absolutely no help and possibly dragging the refund out even further. My normal bill was $100 for two phones but went up to $146 for the new phone never received. I asked that the months bill be paid out of the $182 I paid and issue a refund for $82 which would leave everything current and we could leave this carrier. Nope they add the new phone to that bill and try to get even more money and I never got said phone infact it's already back there warehouse but I still don't have my refund..... read more

I had a love hate relationship with Spectrum mobile. Overall it wasn't that bad until they migrated customers over to the new system. My service went out for no apparent reason late one afternoon. Figuring it would come back relatively soon I waited. Next day no service. Only way I could get service was through WiFi but even this went away on the 2nd day. I thought this is ridiculous so went to the Spectrum store. I was there for over 2 hours and we thought it was my phone. They then figured out it was their system due to migrating customers over to the new system. He said it would take up to 48 hrs to correct. I said guess what, I've already been without service for over 2 days. There was nothing they could do and didn't offer a solution, credit or zilch. Finally I said I'm out and went to Verizon and started a new service. Honestly I think it's horrible service that in this day and time they couldn't recognize the issue and quickly remedy the situation. The local store tech was helpful don't get me wrong however, the lack of knowledge even the Spectrum help center knew was unacceptable and they did nothing to remedy the issue. Not sure how many other customers experienced this migration issue but I sure hope Spectrum learns from their mistakes. read more

Spectrum representatives enticed me to transfer my phone service from Verizon to Spectrum mobile. The price Spectrum offer is very attractive. However, they misleading me by telling me how easy the process is. They sent me the SIM Card twice. The first one was failed to be activated by them. They sent me the second one and said it was good to go (activated). According to them what I need to do is just to install the SIM card. I found out that was not the truth. Because I need to get transfer PIN from Verizon. When I told them regarding transfer PIN, they seemed surprise that was the case (I do not think so they knew it all along). So, I canceled the transfer but they threatened me three times that I would loss my phone number. I told them I have not gotten the transfer PIN from Verizon how can I lost my phone number but they still threaten me anyway. I asked to talk to her supervisor; Brian, instead someone else pick up the phone and she tell me I need to call the Verizon to port in so that I would not loss my numbers. I called Verizon. Verizon laughed at me and said you would not loss anything since you did not have the transfer PIN yet. What a surprise, right. It took me four hours to talk to Spectrum to settle this failed transaction. My suggestion to you : STAY AAWAY FROM SPECTRUM MOBILE. read more

junk service. first issue i had wasn't getting my text and calls. second sounds like i was talking to someone under water. they told me it was my phone so I got a brand new phone with them.. guess what? same issues. i do not recommend getting there services read more

I made sure that I could port my current phone # before I switched providers. I signed up for 2 lines and ordered 2 phones. After spending 5 hours online being redirected to the beginning and constantly refreshing the page I contacted chat support. After another hour of her continuing with the same slow constantly refreshing at her end she told me that I couldn't port my number at this time. I said I'm running out of patience just give me a new number. So after another 20 minutes she informed me that my new number was sent to my phone and thanked me for being so patient. I get my new number and it's the wrong area code which is very important because most of my relatives have landlines with this area code and if they need to call me it would be long distance. So I called. And the person on the other end said that Spectrum was upgrading the system that's why everything is glitchy. So after another 25 minutes the system generates another number and it's still the wrong area code. I told her that I was done and was returning the phones and canceling. Because I had to take the phones out of the boxes, charge them and try to activate them they charged me $126 restocking fees. Spectrum dosen't give 2 shits about customer care so buyer beware. read more

Customer service is a nightmare, called for internet. Was told I could try mobile for a month free and then it would be 14.99 do I thought I'd try it out. They said they needed a one time installation fee to be paid now. so I gave them my card over the phone phone. 3yrs later the withdrew. $24.99, $16.99, 14.99. I called and they said it was for internet, home phone and mobile??? I explained that I never asked for home phone....( haven't had use for home phone in over 20yrs). They said they would cancel home phone and reimburse me.Then told them I was told mobile was a free 30dy trial....Only to be called a liar and that they don't offer free trials. So I tell them I don't want the mobilephone and to please cancel service. Two days later 19.99 is withdrawn by Spectrum. I call as usually, I'm put on hold for 30-45 min only to be passed around 4/5 x finally I'm told the charge was for spectrum t.v. These ppl work off commission and just add services for a bigger pay check. It's been 22dys and over 12 calls to be given the run around and mobile phone is still active. It's my phone they just sent me a SIM card. I've been told I have to return the phone.. again it's mine. I've been told they can't find my account, it's been canceled (it's not) passed around day after day to being put on hold, hung up on after 45 minutes holding... I have never used the mobile phone. Pulled it out of drawer yesterday still active called same crap, finally get someone to help she says line is still active and she sees no notes on account that I called to cancel, she sends me to retention. He claims he can't find my account. I'm irate by now, how can the lady that transferred me see it but you can't? Puts me hold comes back and says spectrum is going though a migration snd I need to call back Thursday to cancel...., insane. After 3wks of trying to remove my credit card that THEY put on account for auto pay I was finally successful last night. My next step is legal actions if charges continue. Stay away from this company and save yourself the awful nightmare. CROOKS is what they are. read more