Mateo was very helpful today I was able to get my phone replaced and it was quick and easy with his help I'm not very computer savvy so I do recommend going here and ask for him. read more

I went in. They took care of my need very quickly... I disagree with the low ratings. Every time I've come in here it's been short and sweet. read more

On March 21, 2024, I went to Spectrum Menifee CA. I was greeted by Mr. Mateo Roque. He politely asked me what he could do for me. I told him the problem I was having with my cell phone. The problem was very difficult and complex. Normally I could solve any problem with any device. Due to the complexity of the problem, I decided to go to Spectrum. Mateo analyzed and fixed the problem professionally. In addition, he applied all the promotions that Spectrum has for me giving me a lot of savings. All his services are highly commendable. Mateo is very knowledgeable and a true professional. He is an asset to the store and the whole company. read more

Peter was very helpful with explaining things to my dad regarding his internet/cable and mobile plan. He was very thorough. The fact that he spoke Spanish was a major plus, that helped my dad understand the information better. Peter was patient with my dad since he had a ton of questions. The process took a while but that was expected since we were making a lot of changes. Overall, great experience getting help from Peter. read more

We where with them for over 4 years. We had so many outages over the past few years. We had to let them go. We canceled mid month and they would not prorate our account they ripped us off so much for so long and at the end they really stuck it to us worst company I can think of. read more

Spectrum allowed someone to walk inside and add a mobile account to my name over a year ago. Mind you I have never had anything aside from internet service with spectrum as I get mobile through ATT and have for years. I was surprised to find out about this account, but quickly filed a police report and turned it in to spectrum I was told it would be handled and the account in my name would be closed. A year later when I went to move away from ATT, my husband and I thought to have services through spectrum. why were we greeted to an $1880.80 bill for the same mobile service that was supposed to be taken care of one year earlier. we called spectrum and resubmitted the original police report on record. we were told and have been told that there are extensive notes in the system about taking care of this issue and yet. it all seems to be lies. as if they are sincerely not trying to write off this bill....it's like it's against there policy to eat this money so much that they simply can't be compelled to even help good customers. The account cleared fraud ONE YEAR AGO and was listed they say as ATO or account take over. though it was not sent over to mobile billing to be written off...I have been in touch with them for several weeks now and i keep getting ticket numbers and told it's being sent to this special place of that special place, but with each new call I am told that it was actually not sent anywhere at all. This is the absolute craziest thing I have ever seen a business put a customer through. So my goal now is to shout this story everywhere I can until someone in corporate steps up to get me out of this nightmare situation where their reps are lying constantly and simply refusing to help remove this charge so my family can have service....or maybe I am better off with ATT or T-mobile etc.... Companies should not be able to act rogue this way and someone needs to be held accountable. it's like the people who work in these offices have made it impossible to find them or their emails and the associates who work in the call centers feel untouchable and simple mock the people that pay their salaries through their business. I am going to also start a petition for fair business services because this is just stupid. well thanks for making an activist out of a person that just wanted mobile service. read more

I experienced awesome customer service today at the Menifee Spectrum store. Mateo's expertise, professionalism, and patience was wonderful!

The customer service reps at this location have always been great. Unfortunately the quality of internet and lack of mobility for streaming television is not worth the price. I travel for work so I would like to watch my TV from my ipad in the hotel or home I'm staying in but you cant if the wifi account does not belong to you. The internet has been down at least 6 times in the last 4 weeks but they dont have record of that. Really? I have text alerts from Spectrum for the outage and restoration of service but conveniently they have no way for me to send this evidence. Upgraded to 400 mbps because 200 wasnt cutting it but now I just pay for high speed, dont actually get the speed. I pay $150/mo for internet and tv but credit for 3 days only amounts to $6? Cant count on Spectrum to work or give a crap about service. Go somewhere else if internet is important to you. For me it's my livelihood. Frontier cant get here fast enough. read more

I started off paying roughly $120 and it slowly went up every other month or so. Ended up paying $185/mon for weekly outages. Gonna be real with you fam, it ain't worth it. read more

So we are new to Menifee so we decided to go with spectrum we got the Internet service TV service and they told us about their cell phone service. So Internet service is OK TV service keeps buffering cell phone service do not recommend it sucks we're going to transfer back to cricket overall, I don't recommend spectrum at all. You get what you pay for. Shopping around for new TV and Internet service. I'm done with spectrum. read more

Having a nice day running errands and one item on our list was to drop our modem off back at Spectrum. We didn't get 2 feet into the door before being barked at and the staff member refused to serve us and wouldn't let us return our modem. read more

First of all, let me just say, Mateo, is your go to person. He is so incredibly helpful and his customer service he delivers is top-notch... after being a customer of another mobile company for years I recently transferred to Spectrum and I have to say I have been very pleased with the service, but I had to replace my phone that I came over with and I couldn't go into my local Spectrum where I set up all my services... so I was concerned whether or not I would have challenges doing this from afar, but Mateo worked his darndest to ensure that I left with a new phone that was completely updated and working. I know spectrum is really popular on the East Coast and most of these offices have standing room only so I was pleasantly surprised to walk into this retail store and be waited on immediately. Thank you so much Mateo and team at the Menifee store. I will never forget your professionalism and kindness. read more

Spectrum Service is always going out whether Internet or cable and I have both with spectrum. They need to figure out how to give good service. I had their service in Corona it was great. Now in Menifee it is terrible. read more

I had the pleasure of dealing with Izzy (& also Chris) I made sure to have time today because usually going to places like this tends to take a huge chunk of my time BUT not today .. Izzy was SUPER helpful .. personable & a breath of fresh air (not one to write Yelp reviews unless someone stands out & is helpful) she definitely was! Chris wasn't the one who helped us but I can tell I would of gotten the same service .. THANK YOU both for making something I was dreading also side note I dealt with George on customer service to get things squared away .. I know it doesn't pertain to this particular store but honorable mention .. thank you again from a very busy mom that needs Wifi & doesn't have too much extra time! (Hope I got Izzy's name right) read more

Isabel was very short and quick alright. Kept cutting me off when answering my questions and snappy with her response. Poor customer service. ALSO FOUND OUT SPECTRUM HAS BEEN OVERCHARGING ME FOR SERVICES I DIDNT ASK FOR FOR OVER 2 YEARS!!! They steal $$$ from customers and pray you don't notice. No APOLOGY or CREDIT to account. RUN FAR AWAY!!! Should have believed the reviews. read more

I came into the Spectrum Store to find out why my iPhone does not have cellular service, Mateo looked at my iPhone and noticed that my cellular was turned off, Mateo demonstrated to the customer how to check and turn it on for future references and Mateo also updated my app and the software for my iPhone, Mateo was really helpful, knowledgeable and friendly. I would highly recommend this location and Mateo, he IS amaaaaaaaaaazing !!! read more

Christopher is the most amazing! He got me in and out with everything I needed done accomplished. He also updated my account because the phone operators are not as efficient as he is. Over all great experience. He changed how I felt with spectrum after speaking to numerous operators that were useless. Christopers expertise is greatly appreciated! read more

On 7/30, Mateo helped me pick out a new phone, he was extremely helpful, friendly & knowledgeable!

When I moved to the area I set up Spectrum's gig service for $104 per month as they said it would be the fastest internet. Quite often it was incredibly slow, and just streaming a movie became difficult. As I called to ask why, was informed of how cable internet works, and that during peak hour my speeds may suffer. I called numerous times and it is always a headache dealing with their automated line. I'm sure if you go to the store it self, you will get better service, but the customer service on the line is very difficult. They are very polite once you make it to someone. After dealing with bad service for almost a year I decided to switch providers. Calling to cancel was another headache. The process was incredibly long where I was without warning transferred to their retention dept. The rep on the phone there is not as polite, though I don't blame them. I was told my service would have to continue for another few weeks. It was acknowledged I was not under contract, and I said I don't want it to, it doesn't need to I already switched, but I was told that is their policy. At no time was I told I would be charged for a whole additional cycle. But sure enough, 3 weeks later I see a charge. When I call to ask why, I am told no matter what I would get charged for a entire cycle even if I cancelled on the first day, despite having no contractual obligation. Not quite sure how that works, but I was more upset with not being told this to begin with. I do think that was manipulative and less than transparent. I strongly recommend Frontier over Spectrum or Cox. They have no real customer value or care, and their internet services are no where near quality and speeds they claim them to be. read more

This morning I headed over to the Spectrum store in Menifee needing to turn on and move services to my new iPhone 15 Pro Max. It was still in the box and I could not believe how pleasant and kind the young lady was who helped me. Without hesitation she jumped right in and did everything. It went so smoothly with her knowledge of the procedures and the product. I would recommend Isabelle to all of. my family and friends. read more

I was having difficulty getting my iPhone switched over to Spectrum Mobile from my previous carrier. Went directly to the store on Haun, no waiting. Mateo was very helpful and pleasant and got everything working for me. read more

Price creep up and up so we decided to cancel service. Of course they wouldn't let you do it through their website and said you must call. 1st time spent 45 minutes with rep on phone constantly being put on hold and finally he came back and said I was setup for cancellation on March 1st...before the new billing cycle. Of course nothing was canceled so I received a new bill. Called again and on and off hold for 65 minutes saying "we are working on it" then suddenly sends me back to customer service as if a new call and they disconnect me again after saying they have no notes from previous calls. Called again today, same treatment for an hour and 9 minutes then suddenly disconnect me again. Seems like this is part of their normal business routine to get more money out of you. Worst customer service ever experienced. Now I'm taking my box to local store and refusing any more charges. 3 calls, almost 3 hours of my time, believe me you don't want to deal with this company! read more

I would give zero stars if I could. I too had a similar experience as lacy in the previous comments. I switched carriers to spectrum. My phone has been "stuck" in activation mode for 3 days now. No calling no texting no way of me working as I need my phone. The girl who "helped" me in menifee store gave me an invalid ticket number which wasted an entire day of my time in which I thought it was being resolved. I've called spectrum three times now to escalate and no one knows anything and NO one can help. ZERO ESCALATION. Meanwhile I'm out a phone, can't work, can't call or text, no one can reach me in emergencies. What a complete joke. DO NOT SWITCH TO SPECTRUM MOBILE. read more

Norvella took really good care of me. I've had spectrum for years, by far best customer service.

The employees at this location are fabulous!!! They always greet with with happy smiles and are so helpful!!! Great Customer Service

Absolutely the worst customer service I have ever experienced! The left hand has no idea what the right hand is doing. I telephoned this morning to upgrade my internet speed, transferred three times and on hole over an hour between transfers and never spoke wit anyone who could me spend more money. I hung up and telephoned another Internet service provider and received a better package for the same money I am paying Spectrum currently. read more

Absolutely the worst customer service ever. They do nothing to retain customers and don't give all the information necessary when accounts change. And could care less about fixing their mistakes read more

Great customer service and positive attitude by employees. I've never had a bad experience at this Spectrum location. They seem happy to help and have saved me a lot of headaches and even reduced my bill. It's never very crowded which is a bonus. read more

Thank you for the help and support today! Not only did we get our internet back up to speed today, we also switched to Spectrum Mobile and saved over $90 a month on our Cell Phone Bill! Outstanding customer service and great experience today. The best part about it is that we are locked into a $45 per month unlimited account. No promotion, no "Here pay $45 per month for 12 months, then have to pay $60 next year." Type of deal. Not with Spectrum. We are all set, and appreciate the support. Just hope that it doesn't change anytime soon. read more

I went into the store to return some equipment. Mateo greeted me the minute I walked in. He has a great smile. He processed my return quickly and asked me a couple of questions. That opened up a can of worms since I was considering closing my account because of the cost. We are older adults with a limited income. I have been dealing with Spectrum for a numerous years by phone trying to find a less expensive package that included the channels we watch the most. All phone calls ended up with them telling me that in order to have what I wanted my package could not be changed. When Mateo saw my account he actually started to laugh. At the end of the half hour all my questions were answered about possibly using Roku, the ability to reach the top floor of my house with stronger internet, my bill was lowered by $80 a month and my internet was increased. I can't tell him thank you enough. And, please let him know, I promise to change over my cell phone account as soon as possible. I highly recommend this Spectrum store. They actually treat their customers with knowledge and patience. Thank you again Mateo. read more

I was very impressed with Brenda. My order was difficult from the very beginning. But Brenda was calm, efficient and kept my frustrations at bay. The store itself was clean and organized. They have enough associates working so that customers were helped almost immediately. I can highly recommend the Spectrum store in Menifee. Brenda was amazing! read more

I signed up for cellular service a big mistake! I bought an iPhone 12pro Max. I was going to trade my iPhone X in. The salesperson Christian could not get the new iPhone 12pro max to allow my data to transfer from the iPhone X to the iPhone 12 Pro Max. After an hour he advises me to take it home and try to do it with my Mac. So I did ams it still would not work. I called Apple support because I could not get the data to transfer and the phone had another issue where it kept going to a black screen while using an app like GPS. Apple told me to return it that it was defective. I went to return the phone and got the run around. First couple times I was told I had to come when Christian was there that SHE could not Take his return. Then when I finally caught him there he told me I was not authorized in the account so I could not return it without the account holder with me. Now why they took my social security number and bank card and my money to sell me a phone without being an account holder is baffling. So I had to come back again with my son. Now you only have 14 days to return the phone or be charged a 45.00 return fee. It was obvious they were trying to time out the return. My son and I were then told the SIM card spectrum mailed to me to use to activate my iPhone X at the store to return the iPhone 12, would not be able to be used because it was assigned a new line phone number by customer service. Yes he sent us away again! Telling us we had to wait for the activation dept to call him back to help him activate the iPhone X. When we got home my son who is a maintenance level tech for Media Com saw right through the scam. He took the SIM card out of the iPhone 12 Pro Max ams put the sim into the iPhone X and turned it on. The SIM card works fine! Christian could have done this easily. The next day I took the iPhone 12 Pro Max back to the store to return it. He gave me all kinds of reasons why he didn't think of doing this. Then when I asked for the 156.00 I gave for the purchase on the IPhone 12 Pro, I was told THE RETURN WILL TAKE THIRTY DAYS ! This was a lie! The next eight weeks were filled with phone call after phone call to customer service who kept telling me they could not help me that I had to go to the store . The billing department was BILLING US FOR 45.00 a month on a 1099.00 debt ON MY IPHONE X.. it was listed as a BRING YOUR OWN DEVICE on the bill with a $1099.00 balance. The debt was manually transferred from the IPHONE 12 Pro Max serial number to my own personal owned device. My iPhone X I was now being charged $1099.00 for. Customer service refuses to help I PHONE 12 Pro Max! On my Apple account I could see the iPhone 12 Pro as one of my Apple devices. So if he thought he was going to steal the phone and sell it .. he was not going to be able to get into my Apple account to do anything with it. But this also meant APPLE KNEW WHERE MY IPHONE 12 Was last seen active at. Finally week eight I was able to get the billing department to email the store as the store has NO LOCAL PHONE NUMBER.. she emailed the store manager and Christian and told them I was going to file a police report. I couldn't even just take my iPhone ten and go to another carrier .. they locked my IME number with a debt. At one point they said the debt is because I'm using the same SIM card as the iPhone 12 Pro had. So the activation department tried to activate the SIM card they Mailed to me in the beginning of it all. Their activation dept could not activate the new sim because MY iPHONE TEN HAS A $1099.00 debt. So they are charging my account 45.00 a month for the third time after taking 156.00 in the beginning for it. Which none of these payments are even coming off the total debt amount. After billing sent the email to the store I went in and again I was given the run around. The women told me she could not do anything. Their is no store manager until the end of the month! Yet this women acknowledged knowing about the email sent to the manager ! She says Christin won't be in until tomorrow. I will leave him a message to call you. If he don't get back with you tomorrow I will when I come to work on Thursday. That was ten days ago. Still no word from either . My account now reads the IPHONE 12 Pro Max was returned. But NO CREDIT WILL BE GIVEN AS IT WAS RETURNED DAMAGED, or later then the 14 days! My account is still being charged the 45.00! My iPhone X is paid in full on the bill! But I'm still being charged for a phone I don't have! Where is the iPhone 12 Pro Max? Why do they think they can keep hundreds of dollars they took from my bank account in a phone I don't have? What the hell is going on in this store ? Within this company ? How do you have a retail store and no management? How can there be CUSTOMER CARE WHEN THEY CANT DO ANYTHING ABOUT ANYTHING.? Do not trust SPECTRUM ! read more

i love it great help Mateo was really helpful polite and fast i loved the service there very great costumer service

Had a phone taken and turned off they do a thing called black list so when the phone was returned it has taken a week and service is still not restored service sucks oh yeah and your really are dealing with Verizon read more

If I can give 0 stars it would still be too many. Do not bother with this location. Employees are completely uncaring and not helpful whatsoever. Setting up our account a mistake was which was realized months later and they would do nothing to even attempt to help. 5 employees in the store with no other customers and all of them said they couldn't do a thing. They only referred me to customer care by telephone. Once I was able to get through to an agent she advised that they were wrong not to help with a call ticket which was needed and apologized tremendously on their behalf. I'm not sure why Spectrum is doing with their trainees but they are going to loose this company business. DO NOT BOTHER WITH THIS LOCATION. read more

Switch 2 phone lines to spectrum and now saving $60 a month. Ask for Norvella. Not only is sheet very knowledgeable, but she is quick, nice, and very friendly. Highly recommend switching. No need to be paying $100 for cell service! read more