So a spectrum representative came to my house today and got my information and told me that I could pick up my box at the nearest spectrum so I drive 15min to my local spectrum location and This rude worker named Michael told me I had to wait for my stuff get mailed. I told him to cancel the order that is not what I wanted. He said I had to call customer service . As a new spectrum client this is the most unprofessional thing that has happened to me ever !!!! Real disappointed!!! read more

Be ready to wait for an hour. I can't believe how Spectrum makes so much money off people and they can't offer proper customer service. They don't have enough staff for the amount of people that come in the store. read more

Do yourself a favor and DON'T EVER COME TO THIS STORE!!!!!! They have the WORST customer service I've ever come across and the worst ATTITUDE towards the POTENTIAL NEW CUSTOMERS. I walk-in the store, sigh in and wait for about 20 min. After an employee of theirs sends me here since the night before, I want to finish my process and be compliant to what's being asked of me. The IDIOT man that "helps" me doesn't even bother to make eye contact with me, completely ignores what I'm telling him and simply says "I don't know what to tell you, the spectrum and charter systems have not completed merging and you're in the wrong store, your store is in Alhambra. I go on to tell him that when I was placing the order just the night before, I was given a very specific address to go to their store. His response, "well, you're in the wrong store" moves on to continue typing and ignores me again. At that point I make it a point to ask if there is anything else I need to do and this A*****E simply does a motion with his head to tell me no. Never did I feel so disrespected in an establishment where I'm tryin to give my business too. I'm sorry but SPECTRUM, you need to do A LOT more investment in training your employees when it comes to customer service. read more

Just called to see what we could do about lowering my bill because I'm paying waaay to much for just wifi and I got a letter saying they had a promotion but the customer service rep said no your already getting the lowest rate and that's that... with that attitude I just hung up and will be looking elsewhere. Thanks but no thanks. read more

Kimberly & Juan L. have an excellent customer service at Spectrum store in Monterey Park

I would give then a zero if I could. I have been a customer for over 25+ years and cancelled service effective today. They wouldn't even work with me. I told them $170 a month is way to much. Why are new customers getting discounts like $120 for what I have. Yet I have been a loyal customer for so long and no consideration. It was "sorry can't help you/ no promotions available for existing customers right now". That is why customers are going elsewhere. We would rather go elsewhere where we can get a better deal. To add insult to injury I have to take the equipment back myself. read more

We came here to speak with a representative about a billing issue that we have been having for the past 5 months. After speaking with the manager Juan, we decided to cancel our services. Juan was very rude and was speaking over us as we were trying to explain our issue. He even referred to our claim as "heresay." He was not willing to listen to what we had to say until we told him we would be cancelling. read more

Ok, Ive been here at least two times and the waiting times are 20 mins or more. They should have more employees and I always see one specific girl on her phone instead of helping other customers out. Now I rather pay online than come to this place it saves me time. read more

I needed to come in and replace a broken remote control for the cable box. I was pleasantly surprised to see no lines and was waited upon immediately! A nice gentleman by the name of Jose helped me and I was done in less than 5 minutes! Thank you sooo much for being quick and efficient! Painless visit!! read more

The wait is longer than the DMV, they have three works working but only have to cashiers open. We waited 1hr just to see a cashier. It's also the worst service we have ever gotten. I would come to this location, everyone that works here seems lazy! read more

Juan at Spectrum Monterey Park took great care of me today. He was patient, thorough and very well informed. He switched the SIM card on my phone (from Verizon), and activated the new phone, with no fuss and no bother. It went very fast, and Juan was cordial and helpful in every way. read more

Spectrum cable is the worst. Nothing but nightmares. They will rip you off in some way. Horrible customer service that cannot get anything right. And if they accidentally refund someone else by mistake...they basically say "owell, sorry, there is nothing we can do. They refuse to fix the mistakes they make with your money. Will never recommend or use their services again. Ever. Zero stars. read more

Worst service. Over priced. Rude and unfriendly employees. Internet cost $65 a month for basically no speed at all and for about 4 hours every day it drops out. Spectrum and time warner cable are the worst! read more

What the eff is everyone complaining about? I came here on a Thursday afternoon, no line, Cindy was super attentive and helpful with my transaction! The problem is people come here for simple requests they can do over the phone or on their smart phone. Be smart, come here for things thanks can only be done here. read more

Please hire more employees to help customers I've been here at all times of the day and I have never seen more than one and maybe just maybe two employees working here to help customers. One thing you can count on is long lines while watching Spanish soap opera. read more

Aweful service. Aweful reception. Wayyyy over priced. Can't get through anyone on the telephone. Nasty lazy workers. They close and lock the doors before 5pm. Even in the pouring rain with my equipment in hand they did not want to take me. So over Time Warner. read more

I wish I could give them a zero we where lied from the start about our bill and internet our bill jump from 136.00 to 166.00 within a month we had just got them the promotion was supposed to b good for year they lied so much read more

Spectrum is the absolute WORST company I've ever had the DISPLEASURE of working with. The quoted me one price and my bill is another. Then when I try and remedy the situation, they transfer me to 10 different people and still can't get my issues resolved. THE WORST! read more

Don't do it! Phone line sucks. WiFi quality sucks. You're better off paying more for better quality.

Ever since they took over, or time warner changed their name, the internet service has continued to get worse and cost more at the same time. Every time there is a rate hike, my service gets slower. I can't believe this is American quality now. Pay more for less., and then even more for even less. This company is a scam and terrible. Looking to change asap. read more

I come in the office, no "Hello welcome". I'm standing for a good 4 minutes till one guy say," hi we'll be with you in a moment". Ok, no problem thanks. Another 3 minutes pass and i get attended by this lady who was somewhat not too greedable. I came in just to leave their modem because i had bought my own. Who wants to pay $9.99/ mnth. for s modem that will never be yours. Anyways, very rude , no smiles or a , " hi , how can i help you sir". read more

I called Time Warner to schedule a cancellation for April 26th. The customer service rep confirmed this. 3 days after my call, my internet stops working. I try to sign on to my online account, nothing. Turns out the rep CANCELLED MY ACCOUNT 30 days too early! I immediately call customer service. They agreed that it was their mistake, but they told me I WILL HAVE TO PAY EXTRA to fix my internet, even though it was their fault they cancelled my account. $50 a month instead of $15 I was paying before Spectrum came into the picture. The sad thing? They won't even honor my original pricing for the last month. WORST CUSTOMER SERVICE I have ever come across. Promptly switching to U-verse. (It's cheaper than Spectrum btw) and customer service is a lot better. Don't waste your time with TWC. The phone customer service is terrible. I can't believe my internet was cancelled 30 days early I had to pay $50 extra to get it turned back on. Ridiculous. read more

Worse company ever, they lie to customers that have grand father prices from Time Warner so they can have their high fees take over, they promised me a high speed and lower prices and I got a higher bill same slow speed with an increment in prices every year, Don't believe when you call customer service, they will do what's best for the company not for the customer, I'm in the process of going with a different company you should do the same read more

Came in to return my equipment after having it a month due to choppy service and one of the receivers fail after 2 attempts to fix it. Am sitting in the store at 3:00 and a few minutes later 3 of 4 employees disappear while there's 10 people in line... really? We ask Cynthia if there's anyone else available and she rudely replies with, "At Lunch!" with an attitude while rolling her eyes. Glad I'm actually leaving after seeing this with my own eyes. She deserves employee of the year with her stellar performance yelling at the clients abs becoming defensive afraid asking for a manager. Wouldn't doubt she's the one who made the schedule for the day. Avoid at all costs. read more

Mi wife and i where on this office trying to get service for first time and i cant believe that it take one hour to finally get to the desk and ask for a new service finally disapoint we walk out. Realy bad experience read more

Well, ok, so Spectrum constantly blamed my router for their frequent disconnections. So I gave in and bought a new router, of a brand that Spectrum often uses. So what happened to the disconnections. You guessed it - they remained. At this point it is fair to say that either Spectrum lied or they were disingenuous in their claim that their side of things are ok. read more

Speechless. I cancelled a week ago. They're still charging me until they send out a technican. Hilarious cuz the reason I canceled was because the technician was too slow. The waiting game continues. I've been without internet for a month. How do tey call themselves an Internet Service Provider? They can even provide uptme and when you request downtime, they wont let you do that either. TWC should spend less money on commercials and pay more money to their employees to provide better service. read more

there is always an outage and internet interruptions and it's just like why do I even pay this company for internet slower than 3g full of shit service I pay for ultra and there is always a fucking outage it takes 3 weeks to go fast when I call it takes decades to get help but when it's time for the bill to be paid these pricks wanna be answered on the spot your internet is ass read more

Great cable store in the heart of easterly the service is great the facility is Steve and also service is fast. The personnel is real help full, and always keep you up to date if new items coming out.. read more

I want to preface this review by first saying that the staff I dealt with at this office were kind & listened to my beef. That being said, this is the only place I could complain about Spectrum. Numerous times we cannot access the dvr system, we get a message that says to try later (which has been hours), the system would not recognize my hyphenated name to pay the bill, so I'm forced to visit them. I was promised that I could access TCM on-line, which I can't. The service folks are very nice, but there are so many bugs with this company that really needed to be addressed waaaay before they started it. read more

Exceptional service! I walked in today to drop off a cable box because we cancelled our cable for various reasons. We still have the internet through them. I was helped by Jesse and he was really helpful. He even suggested a few money saving tips. I probably waited about 8 minutes til they called my number but it's nothing compared to the good service I received today. Wait time is around 45 mins, but there's a seafood spot in the same lot and a taco truck too. There's Chinese across the street and a bakery. Plenty to do while you wait. read more

If I can give zero stars I would , I came here to pick up equipment and first off the wait was like being at the DMV and when I was called rude Jose assisted me , he was rude and not accommodating at all I left without my equipment because he refused to give it to me , so I went to Eagle Rock location and the vibe there was much better I was in and out in less then 10 min , got my equipment and the person there was so nice and not rude like Jose at ELA location read more

Service is great. However some equipment is very old. Had satellite before, heading back to satellite. Internet is awesome though.

Lol there is literally a revolt happening right now in the store. It's so busy here and they only have two people working here. They threw the overflow of people outside in the sun including the elderly. read more

Never hated a company so much. Got TWC internet because I had no other choice. What a bureaucratic disaster! Screwed up my install about 10 different ways and took more than a week to actually get activated. Then they started charging me for cable service I didn't order or want. When I tried to cancel, went through hours of phone calls and got the constant run-around. What a disaster! I hope this company goes out of business as soon as possible. read more

I waited all week for my appointment to have internet in my house... When he finally gets here, the company sends me a "specialist" in a red Truck, with no company logo or company vehicle... Guy tells me the neighbor does not let him into his property to climb a pole to install it, and wanted me to go talk to them to try to convince them to let him in..... This is why you carry a company vehicle, and proper credentials, to avoid bullshit like that from happening...bye bye now... Thanks for wasting my time... read more

This store wouldn't be so bad if it weren't for the clients. Most of the people here argue about bills not paid which holds up everyone else. Wait times just to turn in a box were well over 30 min for a trivial transaction. But unfortunately time warner cable has no desire to increase staffing at this location. I will never go with time warner cable ever again. read more

I rarely go there, but because of the high cost of the New Spectrum services, I need to do a walk-in. When I arrive, 8 to 10 people waiting & only person at the counter?! This happen twice on different days. What makes it even more annoying is the friendly greeting turns into, how's the family, oh what kind of service is that my new house/place. UGH! But it can't be as worst than the Spectrum automated phone system. I miss Time Warner?! read more

If I could describe this store in one word it would HORRIBLE. I recently cancelled my service on Tuesday and needed to return the equipment. In my experience, returning cable equipment back to other providers had always been seamless and quick. Boy! was I wrong with this location. I walked in and immediately saw about 12 people waiting in line while 2 customers were being helped. I then waited about 25 minutes and only 2 people had been helped, yup you read that correctly. At this pace, I would have to wait about 3 hours to be helped. I left the store since I was on my lunch break and have to return this afternoon. I'm glad I moved to AT&T and left Time Warner, good riddance! read more

Worst customer service. They should put dividers between employees so they wont gossip so much and qaste customer time