I went in yesterday to return 3 cable boxes because I was told over the phone to do so. Jose opened the door for me and guided me to his station. When I told him I wanted to return the boxes. He said I wasn't authorized on the account. I tried to show him that I was and that I had already arranged it prior to coming in. He told me to go outside to clear that up. I said you can check and he said "no take the boxes outside and make your phone call, I need to help other customers" there were no other customers there. I asked him if I can leave the boxes there because they were heavy, he said no. I asked him for his name and told him I'm canceling the cable completely, he said "go ahead but go outside to do it. " Jose is the rudest employee there. Worst customer service ever. I wish I can give 0 stars, to warn other customers. read more

Jose was great today .... he helped me get my equipment quickly and my service is great again

I came in on a Monday around 3 PM and then were about five or six people ahead of me. The line moved fairly quickly as there were four employees working at the same time. The lady who helped me, I can't remember her name, was really nice and worked efficiently. Within 5 minutes, I had my equipment in hand and was out the door! Quick Tips 1. Parking lot is easy. 2. Call ahead to make sure they have the equipment you need. read more

Waiting tooooo long for returning a modem and they need to hire more people we have 8-10 people waiting on the floor and they only have 2 worker read more

Today I went into a Spectrum on Mednik in ELA and Juan gave me the most exceptional customer service I've had in years!!! He made my experience easy and hassle free. These are the type of employees that every company needs to have. Amazing employee. Thank you Juan for being who you are! read more

Spectrum - Exchanged DVR cable box - Television Service Providers Near Me - Monterey Park, California

Over-priced! And can be out at times when they are working on the cables or whatnot it takes a span of a whole day and then you are just out of luck until you are connected back to the internet. read more

Sometimes we just have to give up! Today was the fourth time I stayed home based on time warner's empty promises to hook up my cable. How can a company run on such poor customer service?? Oh wait! Let's not forget they run a monopoly! I don't have much of a choice. Either get mentally raped by this ogre of a company or sit here and stare at my blank 55 inch screen. I would greatly appreciate if someone could suggest another way for me to watch sports. This is so wrong!!! read more

FLOR GAVE THE MOST OUTSTANDING AND FAST EFFICIENT SERVICE I've ever had in my life . I came in to return equipment and make my final payment . However had questions about other future services and how to get the most for my money. She was very knowledgeable and spoke fast which I love ! Just an FYI Yelp says they open at 9 am but doesn't open until 10 . read more

I'm not reviewing their location but the internet service that they provide. It has been complete junk for at least the last couple of months. The internet was going down at least once a day which is a pain with the kids doing online schooling and the wife and I working from home. This has gotten worse recently with the internet and cable both going down multiple times a day now. We can't get any work done reliably. But hey they refunded $15 for the outages /s. Definitely going to look at my other options which unfortunately are limited to AT&T internet. read more

If there were a 0 star I'd pick that! There is a guy there and I will get his name, but God he is the worst. Such a disgrace to customer service! read more

Terrible service. They sell cable and internet and don't even know the password to their guest Wifi. All they can say is I'm connected. read more

I've had Spectrum for 3 months and it's been nothing but trouble from literally day one! We have 3 tv's, and every day at least one of them won't connect. Some days we are out of service for hours at a time. I've called for help, but even when they offer to send me new equipment, I've been told they can't guarantee me the service will improve. I called today to cancel the service and was told since I bought the Apple TV equipment, I have to pay off the balance of 612.00. Fuck you, Spectrum TV. I hate you. read more

The representative that attended us was a total jerk. Not only a jerk but very disrespectful. I never ever walked into a store and was treated like I'm the dumb one for not knowing the deals offered through spectrum are. The guy with the bifocals should be sent to a class and be tought how to have manners, respect and be courteous to anyone that walks through the door. It's not his store, he only worked their bit acts as if he doing us the favor. I would love the management to reach me. Anyhow, I went to spectrum on valley and got the service through them and walked out very h read more

While helping my father in law move I was canceling his utilities and services for him. When I called Spectrum I got a live operator and started giving her the information to cancel. The account was started by my mother in law who passed away about 2 years ago. When I tell the operator that she has passed, she tells me "oh no, this is a big problem ". I asked why and she said my mother in law was the only person authorized on the account and that she couldn't proceed without her consent. I laughed and said all I can tell you is we are moving on Friday and if we are billed after that time we are not paying. I told her there must be a contingency plan for these things but she didn't have one. I then told her to think this out. You can bill a dead person until kingdom come and then after sending to collections you will find out that you get zero because she's DEAD. I still wasn't getting anywhere so I hung up and called back saying I was my mother in law. About 2 minutes into the call I was placed on hold for about 10 minutes. When they answered again it was the security department telling me my voice doesn't match the person that opened the account. I then told her who I was and what was happening but time I got someone who knew what to do. She told me to take the equipment to one of their stores and that would close the account. It shouldn't have taken 2 hours to resolve such a simple issue. read more

The worst service that we've ever had. I swear to God I think of going and getting a phone modem and going back to that because it was more dependable than Spectrum is. I'm in the heart of Brentwood right now and right in the middle of the vice presidential election the Internet goes off. It also went off at our own home right in the middle of the first presidential election! Having Spectrum means not counting on ever seeing the tail end of any show ever again! read more

I needed to return my equipment, so I headed to this office. What a mistake!!! The waiting time is worse than the DMV. read more

249 S Mednik Ave Los Angeles, CA 90022 The wait was at least 45min. If not the hour. Horrible service, with a huge line that extended to the outside, only two employes at the desk and one at the door pretending to be a security. They only let in one person at the time because the limit inside is 20 people, which is understandable, but there is four computers at the desk and only two people actively attending people. I came in with my boyfriend and they only let him come in and the lady at the door stood In front of me at the door block me and told me to wait outside. This is kind of ridicules if you ask me, there is no need to be rude, she has one job stand by the door open and close it there is no need to act like a bodyguard under attack. Never coming back to this place. read more

Spectrum - Television Service Providers Near Me - Monterey Park, California

Literally the worst customer service ever. If anything goes wrong, and it inevitably does, be prepared to stay on the phone for hours and be transferred to be transferred overseas to a bunch of clueless customer service reps. The company has a monopoly in the industry and can afford to provide expensive and poor service. read more

If you want to save a lot of money using TWC internet, buy yourself a modem (Motorola 3.0 cable, Model #SB6141) from Costco for $75. They lease you a modem for $5.99 each month!!!!! I started with TWC almost 7 years ago and I would have saved $500 over that time period. Just make sure you call TWC and provide them with the MAC ID which can be found on the box and the Model # of the modem (if you're not tech savvy). Plug it in, cable first, then power, and you've just saved yourself a bunch of money!!!!! Makes me sick to my stomach knowing I paid these bunch of a**holes so much money because i was ignorant about a simple fix. read more

This place is a joke!!! Exactly like Tmobile the wait for payment is ridiculous they have a machine but doesnt give you change what's the use of evwn having the machine anyways pointless waited over 1 hour for a payment because it needed to get paid otherwise screw this BS read more

The workers were absolutely disrespectful to an elderly woman and ourselves. They not only were making her experience difficult (while she was calmly asking general questions out of confusion), but the worker continued to roll her eyes after being clearly annoyed as if inconvenienced. read more

I am very happy with the service provided by Damon Watson and Anthony Arce. They are very knowledgeable and very helpful! They exceeded my expectations as a customer!! So much better than At&t! I would like to encourage everyone to change to Spectrum mobile! Amazing and efficient network and honest service! Thank you Spectrum and your team of experts Damon and Anthony and wish you continued success!!! read more

Paid $20 extra per month for 400 mbps service. USELESSS. Every day I come home and every morning I have to restart my connection. This is an embarassment to spectrum, but they dig their own grave. I've had them for 3 years w my own router but with their HORRIBLE router I would rather pay $100 extra per month to not have subpar internet connection from their provided router. I'm honestly appalled that they ask us to PAY for nonexistent internet connection. I must be an idiot to pay $70 per month JUST for nonexistent internet. I'd do AT&T if theyd do faster than 75mbps, but to be honest I'm sure my connection would be better w 75 mbps rather than spectrums bulls*** 400 mbps read more

Long wait. 13 people in line. 1 person behind counter. Not enough seating. Avoid this place. Id make a reservation. read more

Unhelpful horrible customer service. Store is not equipped with equipment for spectrum services or equipped with employees with sufficient knowledge, sufficient training on customer service principles or an attitude of at least trying to help spectrum customers instead of just referring them to another store. Disappointed to say the least. read more

Terrible customer services! People seems unhappy about their job or life (which is not customers fault) i thought it was just me probably overreacting but while I was at this location trying to switch my current plan there was other 3 people also complaining of the poor quality of customer services. They do not care about your concerns. So sad no class or manners from the staff ... but I guess is not surprising because even over the phone same horrible services ! Spectrum should have all their sales associates take some customer services classes ! read more

Spectrum totally saved me from being ripped off by Verizon & they now offer cell phone off the same lines as Verizon at 1/3 of the cost. I purchased an iPhone 7 for my son at a Verizon store & I was quoted $234 per month for 2 phones (my son's iPhone 7 & my iPhone X which I already owned) in writing & when I received my 1st bill it was $652! I contacted Verizon by phone & at the store where I made the purchase & they gave me the runaround. After 8 years w/ Verizon they refused to help fix the problem. I paid the $652 to avoid my service being disconnected while I resolved the issue & nothing. My next Verizon bill was almost $900. I went to the Spectrum store on Mednik & 3rd & the Assistant Manager Kim Foster went out of her way to help me & reconnected my cell service on 2 iPhones for $20 down & I now pay less than $100 per month for both iPhones w/ unlimited talk, text & data. F Verizon! If you have Verizon switch now & save your money. I was so grateful I took a pic w/ Kim. read more

Spectrum - Television Service Providers Near Me - Monterey Park, California

The never give bad reviews but this place earned it haha the staff are just too slow and unprofessional. One guy spent 30 minutes getting details about a different job opportunity with one of the clients while he had 6 different clients waiting. read more

Here in line and have time to write review!! The wait is horrible 25-30 people in line w only two cashiers. They need more people to provide adequate service. Hate to say it but this would not fly in a different neighborhood:( read more

Been in line for about 30 minutes now.. I understand being busy and everything but I don't get a sense of urgency from the employees. We come here to pay for your services.. as a customer I would expect not to wait 30 minutes in line to pay my bill. read more

Spectrum - 1 employer on the register, room full of people - Television Service Providers Near Me - Monterey Park, California

The worst internet ever, my dad and my charter spectrum should hang out cause they both let me down so much.

Upgrading my internet service to faster one and been told to come to this office to exchange my equipment to support my new service. People there don't seem to care about you. The man over the counter ask me what city I live in after I told him what I was there for. He quickly told me that they don't deal with my city and have to go to different office. So I did, the other office ask me nothing at all and quickly switch my equipment in less then a minutes read more

Quick and efficient. Hardly had to wait. Walked in and got my modem and router and walked out within 5 minutes. Come here instead of the valley location. Unless you enjoy waiting for 2 hours. read more

Came here earlier today to get modem upgrade, I asked if it was all I needed, they assured me it was. Then went home to find out it is both a modem and router, which would cost an additional $5 fee a month. Not only was it packed the 1st time I was here it is packed again and nearing the maximum occupancy count of 20 people in room. Was compensate 2.30 for our time... smh... read more

Spectrum - Waiting list... might as well be a DMV - Television Service Providers Near Me - Monterey Park, California

Well, today I had the most beautiful experience in a long time at the Monterrey Park branch. I came in with a very complicated case and Juan was able to fix everything I dumped at him in no time. This guy is an original costumer service person. I have been dealing with Spectrum, at the East Los Angeles branch, for a bunch of years but nothing come close to the way he treat me at their new place located at Atlantic Blvd in Monterrey Park. He take care of business super fast and in a very professional way, that reminded me of how it use to be 50 years ago. He deserve to have his picture in the Spectrum's chairman office as un example to all employees. If you ever need need service at the Monterrey Park branch ask for Juan and you'll thank me for the advise. read more

You walk in, and nobody greets you. The employees look at you disgruntled because there is another customer they have to service. Once I was helped, the response was, "oh, we don't do that," and they try to get rid of you as quickly as possible. I've never experienced such horrible service. Please save yourself the grief and avoid this place. Sadly they will be losing a customer. read more

Time warner is an EVIL COMPANY who fools customer right and left. We called to cancel the service due to business shutdown and it takes 30 days to disconnect and we have to pay the bill for the service we never used! TIme warner has horrible reputation that they never go easy on cancellation and make customers pay for their stupidity! Their representatives are extremely rude and sarcastic, I remember City of Los Angeles gave them a notice for their poor service long ago and they never fixed their problem AT ALL!! DO NOT use time warner or you will realize what evil does to you at the end! Company who fools their customers must go out of business!!!! read more

Never been more dissatisfied with any service company. Waited over a month for the first available cable and internet installation appointment and no one showed on the appointment date. Spoke to 12 different customer service people who kept assuring they would get me a second appointment later that evening because of the first no show. Got a 6:30 PM appointment confirmed. AT 4pm and 5:17pm technicians call saying sorry they missed me. I told both of them I had an appointment at 6:30PM and would be home then, and called to confirm with Customer Service that I still had an appt at 6:30PM. NO one showed up. Next customer service person said he would escalate to his supervisor to get dispatch out within the hour to my place to install. Next person (after "escalating" to supervisor) said there were no longer dispatch people running that day and that someone would call me in the morning, that we could get an appointment for the next night. No call. When I called back the next morning, the nicest of the dozen plus people I spoke to also said she would have her supervisor call me back with the earliest possible appointment. Supervisor called back and said it would be 13 days for the next appointment. Cancelled my service this is awful. read more

Very efficient and courteous service fulfilling a request. Juan was very pleasant and efficient.

Can't believe you charge 200$ for sub par service! Local channels reception is crap! This what no contract mean,BS commercials?