Peter sent me. :D I have been a long time customer and I am glad to say that they provide exceptional service!

Unprofessional, the middle aged asian gentleman with glasses who works there is just flat out rude and has no sense of manners at all. I came in requesting a quote for contact lens and to see if I could grab a pair of glasses as well. He quotes me the price for the contacts then opens some drawers for me to view some frames. After looking over some frames I decided to go with the frames instead of contacts. After letting him know he slams his hand and throws his pen down saying "I knew you'd do that, I already put in the order for the contacts I need to cancel it now" then puts his hand over his face and starts talking to himself....first off no one told you to go and place the order. He has no idea how to work a business and how to properly treat customers. The service I received at this optomotry office was one of my worst customer service experiences ever. STAY AWAY read more

Had a wonderful experience to have the eye exam and purchase the eye contact eyes with a really good deal! The front desk is thoughtful and nice! Always reply message fast and patient! Will recommend to my friend and family. read more

My husband and I have been patients here for a few years now, and we always are impressed by the service. I appreciate their extra measures to keep us all safe and healthy during these times as well. I have to add, regardless of your financial situation, they are professional and kind. I must thank Patrick and the front desk gentleman for their patience as I shopped for frames. It's easy to feel rushed when you are making such an important decision. They went above and beyond to help schedule our appointments and did it with compassionate humor. That's rare, sadly! read more

I have seen both optometrists at this location and have liked both of them. I think Dr Yu spent a little more time with me but both were able to address my concerns and assure me that my vision was stable and did not increase my prescription just because I was having trouble with focusing.. it is good to hear they want me to keep training my eyes so vision doesn't get worse. The staff also has been very helpful with next steps and ordering contacts etc which I very much appreciate how efficient it is. Definitely recommend. read more

I have been coming here for at least 10 years, probably closer to 15. Spectrum Optometry has always taken the highest level of care of my family. I am a completely satisfied customer who is always happy to return for my annual exams. I have plenty of eye issues but they take their time to get my needs taken care of exactly right. My family moved to Costa Mesa from Irvine three years ago and I have no reason to look for an eye doctor closer to my home because I know I won't be as happy as I am at Spectrum. Thank you for treating me like family! read more

**** HORRIBLE SERVICE ,HORRIBLE PRICES AND HORRIBLE MANAGER PETER LIU**** *THEY SHOULD BE OUT OF BUSINESS THE WAY THEY COMMUNICATE AND HARASS PEOPLE, IT TOOK ME 5 TIMES TO TELL MANAGER (PETER LIU) TO STOP MESSAGING ME BEFORE HE DID* DEAR OWNER: Must READ this! Your manager Peter Liu called me UNDER EDUCATED, STUPID, UGLY and SAID GOOD LUCK FINDING SOMEONE TO LOVE ME. This is A "LAWSUIT" waiting to happen, hopefully you take this seriously. AGAIN I HAVE PROOF SINCE YOUR NOT SO SMART MANAGER (PETER LIU) PUT IT ALL IN TEXT MESSAGE. PETER WAS CHARGING ME $200 FOR REFILL OF CONTACTS I FOUND THEM FOR $100 & HE WAS BEING A SMART A$$ SAID I CAN SHOP AROUND AND I WONT BE ABLE TO FIND A BETTER PRICE....HAHAHAHAHAHA. I got 50% off PETER! Normally I find it a waste of MY time to write these reviews but this time I found it EXTREMELY important to share to save others from frustration, time and $$$. Since they never pick up the phone only will text , below is the communication I had with their manager PETER LIU and it's beyond my understanding how any person let alone a MANAGER can communicate like this. all communication below is done via TEXT MESSAGE... I called on Monday 7/26/21 and got a text back stating their busy and what do I need and I stated refill of my contacts. Then they got back to me saying their swamped and will get back to Tuesday 7/27/21 No response back till Friday 7/30/21 Spectrum Optometry Peter Liu (manager): asking me if I want 2 boxes or a year me: how much ? is it like last time again? Spectrum Optometry Peter Liu (manager): just send me a link to pay $200 me: So it's $200 for a year supply? how much did I pay last time? Spectrum Optometry Peter Liu (manager) : link is enroute fairly easy once you paid it will arrive in 2 weeks and $30 for rush me: yes I received link but I'm trying to confirm with you is $200 for 2 boxes or year supply, I'm not just going to pay $200 with no other details stated. You guys should send some sort of invoice or something showing breakdown so I know. this process is very confusing. Spectrum Optometry Peter Liu (manager) It's in black and white your insurance subsidized once a year. Until you convince the to give you unlimited perks to you like the rest of 90,0000 people we service in the past 24 years they don't make the comment "very confusing" it would only reflect upon yourself. anyhow if you don't wish to buy I'll rescind that $20 off you on this transaction feel free to compare around. me: Just forget it I'll be using someone else going forward your service is horrible Spectrum Optometry Peter Liu (manager) as with receipt , yes we do sent out receipt which is generated after one paid off. just like inn in-n-out burger gave me a receipt after I paid. so it's not that "odd as you put it" me: Again your service HORRIBLE expect a review Spectrum Optometry Peter Liu (manager) please look at the mirror and realized how terrible / foul mouth you are at first. and you're a lady? me: Horrible is a bad word lol . You guys are hilarious! I'm just describing your service just a fact. Spectrum Optometry Peter Liu (manager): VSP awarded only 3 platinum status, out of 30 eye clinics in Irvine . don't think we are what you assume. cheap person barking at our thorough explanation, just because you're under educated jumped to conclusion when you know jack about you own insurance coverages. good luck finding someone to love you. Me: yeah and how long it takes you to respond . You never pick up phone. Service is HORRIBLE. It's just a refill of contacts not ROCKET SCIENCE. Spectrum Optometry Peter Liu (manager) I'm out . zero appreciation for us front line works, in mask 9 hours a day. I simply quoted you a price and because you've a bad day today you unleashed your stupidity on innocent service industry. Apparently you don't even know how to add one plus one. good luck finding a man who would even look at you Me: stop messaging me Me stope messaging me or I'll take you to court Spectrum Optometry Peter Liu (manager) write your petty review we don't rely on reviews to succeed . we've so many customers the dozen of us here didn't even have time to pick phones. again , ignore filled your small head Me: 4th time telling you stop messaging me . Spectrum Optometry Peter Liu (manager) what lawsuit? your cursed at us I'm just responding. done! me: 5th time telling you don't message AS YOU CAN SEE ABOVE THIS REVIEW WAS NECESSARY IF THIS IS HOW THE MANAGER OF THE PLACE COMMUNICATES THE OWNER NEEDS TO WAKE UP BECAUSE MANY LAWSUITS WILL BE COMING ESPECIALLY SINCE THE MANGER PUTS IT ALL IN TEXT SO EVERYTHING CAN BE PROVEN. DEAR OWNER Hopefully you read this and will take some action and if you don't I don't see your place running much longer when service , prices and the manager is HORRIBLE! read more

I have been coming to here since 2007. The customer service has been professional, responsive and friendly. Highly recommended.

I have been going to Spectrum Optometry for contacts, glasses and overall eye care since 2005. Dr. Wu and her team always take care of me, provide great customer service, and offer quality products. I appreciate their use of technology for communicating with patients and checking into appointments. I'm very thankful to have Spectrum Optometry to make sure I can see clearly and help keep my eyes healthy. read more

My son has been a patient of Dr. Wu's for a couple of years now. He has severe myopia and has been wearing Ortho K lenses since he was 8 years old. Dr. Wu is a trained specialist in these lenses. She diligently monitors my sons vision. He no longer needs glasses or contacts during the day. I have also recommended my dad to this office and he has seen Dr.Gun. Dr. Gun recognized my dad needed cataract surgery and recommended usto an appropriate surgeon. The rest of the office staff is friendly and professional. We recommend Spectrum Optometry to all our friends and family. read more

I've come here for help whenever I need glasses help or consultation, and everytime I do, I never disappoint. I always get stellar help with all my questions, whether it's the smallest item, or just a general one. I always feel taken care of, and feel ready to trust them with my future vision needs if I need. Thanks to optician, Peter L. for his tremendous in easing my concerns. read more

Love the staff! Peter and Dr. Gun are so kind, helpful and knowledgeable! They are also responsive and up to date with technology. They have a text feature when they are closed and Peter responded to me so quickly! read more

Worst service and highest price I have ever seen. Very unprofessional and unfriendly staff. Go to Costco Vision Center which is only 5 min away. Eye exam in Costco is only $70 and lenses are only $85 a pair! Faster and better service read more

Peter was amazing! Such a nice and funny guy. And so helpful! I broke my glasses last weekend and needed a new pair ASAP. It was kind of an emergency cause I can't drive without them and my insurance was being a little annoying. But Peter was so cool about it and even called them up for me for an annoying 40 minutes just to help get it sorted. He got me an appointment the DAY OF and my glasses should be ready by the end of the week whereas other places wouldn't see me until April. Thank you so much guys! Come here if you want great hospitality and a big selection of cute glasses. I usually hate the free frames my insurance gives me but they actually had really cute options here! They're celebrating 26 years for a reason. read more

This is my favorite optometry location. They get you in and out quickly. They try their best to accommodate any budget although, they are on the pricier side (hence 4/5 stars). Their eyeglasses are very good quality and most importantly their customer service is excellent. I would definitely recommend this business to others. read more

Spectrum Optometry - Free eye glass cleaning kit and the glasses we bought from them. - Optometrists Near Me - Irvine, California

I've been going here for years. They're always super helpful and I appreciate their use of texting to make appointments and send reminders. The doctor spends a time explaining the exam and the results which I really appreciate. The staff is very knowledgeable about choosing glasses too! I highly recommend them. read more

I have been a customer for over 10 years. Dr. Wu is wonderful and always carefully considered my requirements before making her recommendations. Her staff is knowledgeable and always a pleasure to work with getting my glasses done to my specifications. read more

I needed a walk-in appointment for glasses and lenses and I got lucky enough to find out that they had a patient reschedule and they were able to see me same day. The doctor was kind enough to recommend I get the yearly supply of the one-day acuvue's because of its $300 mail-in rebate and he was even nicer to work with me and let me pay half up front and the other half when I come pick up the other half of the order. Very nice gesture, and financially smart. Thanks Spectrum for letting me see clearly! read more

These folks are friendly and have a great selection of quality frames. I can take my glasses in anytime for an adjustment and they don't even think twice about helping me. Great crew working there! read more

I've been coming here for 2 years now and every visit has been positive. The staff is super friendly and the services provided are always top notch. Whether I want to come in and out for a quick lens exam or spend a long time choosing a frame for my new glasses, the staff always meet my needs! read more

Good service, staff are professional. Doctor usually at their practice is great and finishes eye exams in a concise manner.

I have low expectations for all types of doctors appointments, understanding that they see and have to talk to so many people everyday-- it can be draining. but their whole staff was incredibly welcoming, alert, attentive, intelligent and even funny! i had all my needs met and more. the choosing ceremony for my new pair of glasses is a story i shared with my friends right when i left! if you want a professional team that will get the job done right but also make going to the optometrist not feel like a chore, this is definitely the place to go. shout out to Peter for going the extra mile! and to the rest of the staff for being fantastic! read more

I've been coming here for a couple of years now and I'm so happy with the staff. In fact, I love the service at this location so much that I've continued to use Spectrum Optometry as my eye doctor after moving from Irvine to Ladera Ranch. Completely worth the commute! I would especially like to thank Peter for being so helpful and having such a warm demeanor! :) read more

This place, a little suite in a small shopping mall, not only asking you to follow their instructions to wear masks, but also asking you to do the extreme. Their front door was blocked. You are asked by text ahead of time when you get there, then wait until someone come to get you, take temperature and asked twice to use their sanitizer before service. I was there for the third time with the same service providing, that is, to make progressive lens. This time I was very unhappy after paying $534. The lens were off and no way I could use them. A man who served me was ineffectively trouble shoot and handle customers' complains. I was patient, but could hardly understand him when he was trying to defend the defective of their products. The second man "Peter" is a manager came to join the service man, was rudely interrupt and aggressively said to me that if I was not a long time customer (over 10 years), I would be asked to leave. Is that how a manager handle customer's unhappy situations and keep your business alive? He has no place in the business. The message I got, if you are unhappy, unluck, don't complain! They are nice to you only when they ask you to pay $534 for a pair of progressive lens (you heard me!). They does not take "tone of complains" when you are unhappy on their products and give them a chance to correct the problem. I felt unbelievably embarrassed (first time in my life to experience this type of situation). I felt I was threaten by two men. I calmly asked what they WANTED me to do and left. I will not go back, EVER. They have closed their other location. I hope they can stay open at this location. YOU don't want to be there! read more

I've been a patient of Dr. Wu and Mr. Peter Wu for close to 20 years and have nothing but the highest praise and gratitude for this business and it's owners. I've always felt truly cared for and have been treated with immense respect and kindness even in difficult circumstances, as well as helped quickly even when they were very busy or I had complex time constraints. Thanks to their constant professionalism and outstanding, personalized care, I've stayed a patient even while living 12+ years overseas, coming as often as my visits allowed. Over the years, I've noticed how they place a high value on having the latest diagonostic tools and technology to assess the whole eye health. As a younger person I didn't always fully understand how valuable that was until a whole eye health exam a few years ago caught something very serious in the early enough stages to actually do something about it and thus gave me time to get help and keep my independence, ablity to drive and ablity to work. I highly recommend Spectrum Optometry and Dr.Wu and it's an added bonus knowing I am supporting a locally owned establishment that cares so much for its community. read more

Great place to get ortho-K, or just normal contacts and prescription!! I got ortho-K from them for 5yrs, and now back to regular contacts for 2yrs. Both doctors and Peter made this experience trouble-free. They are so considerate for their patient's unique situations and prepare them well, for example going to college, or long stays aboard. Five stars! read more

My visit to spectrum optometry for my eye exam was great. Everyone was friendly. Especially Tracy who help me pick my eye glasses. She was awesome and so was the team. Thank you Andrew read more

Respectful staff. Wanted contact lenses and my small eyes was giving doctor trouble. But he was professional and persistent. Bilingual staff for Chinese and English. read more

This office was very friendly and COVID safe. The office was clean and well kept. Everyone I spoke to was nice and helpful. They answered every question I had. The doctor was patient and thorough. Tip: if you have a Saturday afternoon appointment be aware that parking can be pretty tricky so leave extra time. read more

Spectrum Optometry - Optometrists Near Me - Irvine, California

The Optometrist was very friendly and kind. He gave clear instructions also answered my questions very well. Peter was also very welcoming. He answered all my questions and insurance concerns. I would recommend this place to my friends and family! read more

I've been going here for Ortho K (overnight contact lenses) for years now--Dr. Wu and the rest of the staff are so nice, welcoming, and thorough, and I've never had any issues with my vision. They have been very careful with COVID this past year and I appreciate that a lot too. read more

I've been going here for OrthoK for 10 years. Dr. Wu is amazing and always so caring throughout the whole process! I love OK because I don't need to wear normal contacts and glasses. Dr. Wu is so friendly and sweet and I wouldn't go anywhere else! read more

Friendly staff, very amenable to my questions and requests. Following all safety protocols during covid. Fast service, waited 1.5 weeks for my glasses to arrive, was expecting 2-4 weeks. read more

Have had my yearly eye check-up here and even told my parents to have theirs here too. They follow COVID guidelines and are really fast with their work. They take enough time for each patient and there is no rush with choosing frames. Staff are very accommodating and straight to the point! I would definitely recommend others to come here! They accept a variety of insurance, even Medi-Cal! They are very easy to communicate with and also respond fast to text messages! read more

Always super happy to talk to Dr. Wu during my appointments! I've been going here since I was in elementary school, and now that I'm in college, they've always provided reliable services! Definitely a great group of people :-) read more

These guys always take care of me! Always in and out super quick, and are always quick to respond. Highly recommend!

I was looking for a new eye doctor and by recommendation I decided to give Spectrum optometry a try. They are convenient since it's one of the few places that opens until 7pm on weeknights. My visit was with Dr. Lee. She is nice and professional and nothing is wrong at all. However, I don't have a great experience with the staff members and my review is solely on the services by the staff members. As a first time customer, I would expect when I said I wanted to make an appointment with Dr. Pamela Wu, the staff should have made my appointment with Dr. Pamela Wu. However, that's not the case! My initial appointment was with Dr. Pamela Wu but a few days later, a staff called and wanted to reschedule due to some personal emergency, which was fine. When my appointment was rescheduled, I thought I was seeing Dr. Pamela Wu but it didn't occur to me that not only it was NOT Dr. Pamela Wu, it was someone else. The staff failed to inform that it was another doctor who would be seeing me. (NOTE: minus point) Fortunately, the guy who called for rescheduling was nice. However, that was not the case with my co-worker who was also supposed to go to the same doctor. Instead, a female staff who called my co-worker for rescheduling was very b*tchy. According to my co-worker, not only she was rude and full of attitudes. She told my co-worker that all doctors are the same why does it have to be Dr. Pamela Wu. Due to that reason, my co-worker didn't even bother reschedule and refused to go at all. (Another minus point) After my eye exam, one of the staff members was trying to promote their special sale for eye solutions. She was trying to promote in English but another female staff, rudely interrupted her and said in Mandarin "enough enough, don't sell". She didn't know I understood Mandarin since I spoke mostly English. I found the other female staff not only very rude to her co-worker but extremely ill-mannered and uneducated as a service professionals. She doesn't have the basic understanding of good etiquette. (Major minus points!!) I was very disappointed by the staff service and it would be my first and last visit! Especially in the line of service professions, you only get one chance to impress the first time customer, instead the staff didn't act wisely and showed the ugly side of it. It doesn't even matter if the eye doctor was good because the only experience I remember was the rudeness of the staff. read more

OMG, just found out more crazy things about this place: 1) the previous sales info of my lens did not include UV when the model price already included UV functions! I found out from another vendor.... they were going to charge me ~$80 for UV add-on that was already included & free in that model/lens! OUTRAGEOUS. either they are shady or not trained well 2) the owner used his employee's yelp account to contact me! Woh~ Sprectrum Optm: ~~~~~Quality, Price and Service is what you need to improve on. ~~~~ For ppl who need a place to get contacts/frames: Go to Walmart! they are not shady with pricing. There's warranty on the frames and free adjustment when u go back. The prescription is a standalone office and separate from the frames/contact seller which is better so no up selling read more

My family has been using Dr. Wu for over 10 years. She is excellent. But her staff is horrible. We will not be doing business with them again. Very rule and unprofessional when you call them. And when it is time to order, they clearly only care about how much money they will make. They even told me that they had notes there system about my wife bing difficult, unbelievable. I never write Yelp reviews, but these people have motivated me. read more

Super nice and friendly staff. Very knowledgeable and helpful doctors and quick as well as very COVID safe. I'm glad they're my new go to optometrist. read more