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    Services - Spectrum

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    These are the bags I left with. Amazing!
    Nicholas C.

    I was having some tech issues with internet, cable and a landline telephone (yes, I'm old). Today I gathered up all of my dated equipment and headed out to visit Spectrum, ATT & Frontier to see if an in-person visit would work vs calling an 800 number and having any replacement equipment shipped and me dealing with return labels and boxes . Apparently it was my lucky day at Spectrum (but not at the nearby Agua Caliente casino earlier). I entered the store at 5 pm and waited less than 5 minutes. There were four energetic, bright and super helpful staff...all tending to the various customers. But..I think I hit the 'jackpot' with the rep assigned to me. His name was a Steven. He was very knowledgeable and actually listened to my concerns and questions despite my rambling and periodic loss of focus. I have two homes so we took care of replacing two sets of equipment. Without my asking, he marked the various items appropriately AND gave me simple but explicit instructions on what to do when I installed the equipment. I had a great experience...thanks to all the improvements Spectrum has made over the years with regard to customer service AND the awesome human connection I enjoyed with Steven...the ideal employee.

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    11 years ago

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    Page 5 of 9

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    “Spectrum has great internet we have been with them since Time Warner Cable changed to Spectrum and we have never had problems with the internet.”

    Mentioned in 55 reviews

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    DIRECTV

    DIRECTV

    (51 reviews)

    Let me first apologize for stupidly remaining a customer of DIRECTV since 2019 & paying their…read moreHORRIFIC monthly bill for a whole lot of NOTHING.....as my husband watches only TCM & none of their other offered garbage. And second, for being so STUPID for having the account set for auto pay! Stupid aside, I put this account into "vacation mode" on 6/24/25 w/direction from the DIRECTV rep to"Call back when I want to resume service". So, without a call from me, DIRECTV resumed my service 3/21/26 then sent me a bill for $309.83 eating into a credit of $118.82 that set on their books for their use for 9mos leaving a bill of $191.01 that they charged to my Visa unknown to me on 4/27. I discovered this disaster today 5/5 and sat on the phone w/3 Directv reps for 2 hrs trying to reason with them that their rep left it very open ended with... "Call us when you want to resume" but that they aren't willing to honor that rep's arrangement. And the kicker is.....their equipment doesn't even work! My husband tried it and it's DEAD IN THE WATER! So, even if we had wanted to resume service, there isn't a way to do so with their non-working equipment. I am LIVID! DIRECTV STOLE OUR $118.82 CREDIT BALANCE! PLUS REINSTATED UNWANTED/UNASKED FOR SERVICE AT $165.+/mo! PLUS TELLING ME THAT THEY "SENT A LETTER OR EMAIL (though which they don't know) STATING THEY WERE RESUMING SERVICE". No, they did NOT! PLUS LEFT US WITH NON-WORKING JUNK TELLING ME IT IS "MY PROBLEM TO GET RID OF IN WHATEVER WAY I SEE FIT......SMASHING IT WITH A SLEDGE HAMMER IF I CHOOSE TO DO SO" per JOY -supervisor. WHAT A TERRIBLE OVER-PRICED COMPANY THAT ALLOWS THEIR PEOPLE TO MISREPRESENT AND TELL LIES! The "funny" thing to me is....had I called up and asked for "CUSTOMER RETENTION DEPT" under the guise of wishing to continue service for a monthly cost reduction, they would've happily done that yet JOY a supervisor claimed she had "no power to reduce or waive that unanticipated charge". Such FALSEHOOD! So, what I get out of doing business with DIRECTV is a whole lot of Nothing but FRUSTRATION! What DIRECTV gets is my frustration put in print for all would-be or present DIRECTV customers to reflect upon because you, too may find yourself at the short end of their pointed stick! Please BEWARE OF DIRECTV! They are probably the worst company I have encountered in a long time! I ONLY WISH I COULD LEAVE A NEGATIVE STAR RATING FOR THEM AS ONE IS WAAAAAAY TOO GOOD!

    Spent 20 minutes on phone trying to get to a service person; was placed on a phone loop that always…read moretook me back to start of phone connection. Frustrating. This site sucks. Best to search on Google for valid DirecTV phone number. ThisYelp site is not useful. No value.

    Empire Satellites

    Empire Satellites

    (12 reviews)

    I contacted Empire Satellites to get Starlink installed. I live in Riverside, CA and they were able…read moreto service my request. Chris did an amazing job. He was friendly, fast and very professional. I live in a two-story home and Chris was up on the roof no problem and had my Starlink installed super fast. He also helped me with the setup process so I could connect my devices. I highly recommend Empire Satellites. Chris was great and the price is a great value for the service Empire Satellites provide.

    Practically everything in the follow up response by the owner is a blatant lie, further proving my…read morepoint that the guy has no integrity. 1. Original quote given did not specify a "covered cable" install. I would have declined right then and there. My router is located inside a room with no exterior walls. 2. I never "insisted" on using the mount that I bought. If it was indeed not suitable (which of course was not the case), it should have been explained exactly why. All this particular mount needed was a small block of 2x4 behind it, to clear the edge of tile roof. But Chris was too lazy and rushed to think it through. Instead, he claimed that it needed "an extension" (nope, it didn't), and proceeded to butcher my brand new fascia by driving six (!) lag bolts through the mount at haphazard angles. When I re-mounted the dish properly myself a few days later, I was appalled at the damage that was inflicted. 3. He is obviously not used to his customers checking the quality of his installs. He came up with "oh, it's not finished yet" line only after I showed him the photo of the shoddy work he has done, got up the ladder myself, and demonstrated how wobbly the mount still was. Before then, he kept insisting that the mount was installed perfectly. 4. Before he left, he did offer to install his "professional" mount for $100. It was NOT free of charge, as he claims. This sleazy used car salesman's last ditch upsell was the final straw for me. That's when I knew I had to post my review. I have nothing more to say - it is up to the reader to decide who is telling the truth. If you still decide to hire Empire Satellites to work on your home, be prepared to live with the consequences.

    AT&T Store - No more cords and wires. I'll be using this instead.

    AT&T Store

    (96 reviews)

    $$

    I recently visited the Palm Springs AT&T store on June 22 and had an outstanding customer…read moreexperience. Carlos greeted me warmly and took the time to help me select a new phone and service plan that best fit my needs. His professionalism, knowledge, and genuine commitment to customer satisfaction were evident throughout the entire process. I would also like to recognize Sonia, who worked alongside Carlos to ensure my transition was completed smoothly. Even after the store's closing time, both Carlos and Sonia remained patient, attentive, and focused on making sure everything was fully set up and functioning properly. At no point did they make me feel rushed. Their willingness to go above and beyond made a lasting impression, and I truly appreciate the exceptional level of service they provided. Knowing that employees like Carlos and Sonia are part of this store gives me confidence to return for future purchases and service needs. Thank you, Carlos and Sonia, for your dedication and outstanding customer care.

    Horrible customer service. Management at this store needs basic training…read more I went in to add one line to my existing account. The employee who helped me added two lines instead and then said she could not remove the extra one. I was charged for a number I never authorized. She also added extras I did not request or approve. I was told only the manager could fix it, and he was on vacation for two weeks. No one else could help. I now owe AT&T about $3,000 for services I did not authorize. I am furious ! I will not recommend this store or AT&T corporate. Stay away.

    Kennys Mounting Service - Art installation and TV mounting service.

    Kennys Mounting Service

    (37 reviews)

    I found Kenny when I was looking for a mounting specialist in the Palm Springs area, and I honestly…read morecouldn't be happier with the work he did in my home. I had several projects that needed to be done, including two that made me particularly nervous. One involved mounting a TV and sound bar on a granite wall above my fireplace, and the other involved mounting a large, heavy, ornate mirror on a marble wall. Because of the materials and the value of what was being mounted, I didn't feel comfortable hiring just any handyman. I wanted someone who really knew what they were doing. Kenny is meticulous. He spent many hours here, and after each project I kept saying, "Oh my gosh, it's perfect." The TV and sound bar deserve special mention. You can see NO cords. We even came up with a plan to add a matching detail to the cord covers on the other side so they would look intentional and become part of the fireplace design rather than something you simply have to hide. The finished result is sleek, stylish, and chic. Kenny also connected all of the electronics, so there was absolutely nothing left for me to figure out afterward. That was a huge bonus. He even cleaned the TV! I already had that on my to-do list and I didn't need to do it! The TV installation itself was quite involved. The drilling took a considerable amount of time, and Kenny explained the different layers of material he had to work through to mount the TV correctly. This is exactly why you want someone who understands what is behind the wall rather than someone who simply knows how to hang a TV. And then there was the little problem of the TV angle. As we were determining the placement, we realized that the TV would be better if it could tilt downward slightly. My existing mount was fixed, so I said, "Ugh...I need a mount that tilts." Kenny said, "I have one!" I said, "You do?! What, do you just drive around with various TV mounts in your car?" He said, "Yeah, I do!" That pretty much sums up Kenny. He is prepared. I felt so relieved! Several of the other projects looked complicated and frankly were stressing me out. Not Kenny. He would look at the project, figure it out, and make everything seem easy. He was knowledgeable, careful, resourceful, and prepared for the unexpected. I also want to mention something that isn't usually included in a contractor review but mattered a lot to me. Kenny has a very clear, positive energy. When someone is going to be spending hours inside your home, that matters. I'm very sensitive to the energy of people in my personal space, and I had even prepared my assistant for that. I was ready to smudge the house with sage afterward if necessary. It wasn't necessary. By the time Kenny left, the house felt great. We were all laughing, talking about future projects, and already thinking about what we might have him do next. That combination is hard to find: professional, meticulous, knowledgeable, resourceful, prepared, and simply pleasant to have in your home. Every detail was attended to, and the finished work is beautiful. I highly recommend Kenny. If you have a complicated mounting project--or simply want someone who will treat the details as seriously as you do--hire Kenny. You will be very glad you did.

    I can't recommend Kenny's Mounting Service highly enough! Kenny has helped with several projects at…read moremy Palm Springs home, and every single one has been done beautifully. He's hung artwork, mounted TVs and sound bars, and most recently installed new kitchen cabinet hardware that required extremely precise measuring, drilling, and alignment. Everything came out perfect. Kenny is professional, meticulous, reliable, and clearly takes pride in his work. It's such a relief to have someone you can trust with projects where there's really no room for error. If you need anything mounted, installed, or hung in the Palm Springs area, Kenny is absolutely the person to call. Five stars all the way!

    Spectrum - televisionserviceproviders - Updated September 2026

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