This has to be the worst service I have ever had! When Spectrum took over, my cable feed has low band with and TV's keep having interrupted service and sound is horrible! It took over 2 hours just to return a cable box and modem! I Cxld my internet, I was paying $29.95 a month and they raised it to $59.99! Doubled the bill! This is by far the worst company to deal with on their 1-800 line and in person! CAN WE SAY HIRE SOME MORE EMPLOYEES! read more

5 weeks as a customer and my service still doesn't work properly. I have had 6 technicians come out, I have made about 20 calls to TWC, wasted hours and hours of my life on the phone and with visits. I had to pay the first month upfront and see why now, because otherwise i would have never paid my bill since I didn't get service. Then you have the nerve to send me another bill, when you still haven't fixed what is wrong. I have video recordings of the horrendous tv quality, frozen audio and video, pixellation, etc. The internet speeds are no where near what I am paying for and the connection drops way too often. I so wish there was another option. read more

I visited this Spectrum brick and mortar location to cancel my service and return their modem. Since you pay for their service in advance, I was expecting a refund. But no . . . . A few months ago, they changed their policy so that you don't get a refund if you cancel your service before the end of the billing cycle. Of course, the information about that surprising change in policy was included in some obscure place no one checks or reads. You wind up paying for service you never receive unless you time your cancellation just right. So now you know to plan your move around Spectrum's billing cycle. Yeah, right. What a rip off! read more

If they have 0 stars this is how I would rate them. Extremely unhelpful and even argumentative personnel. If you can ever get to the point you actually talk to personal. Hard to imagine worse customer service. read more

My bill just went up 24.00 dollars for the same service I've had over the past two years. When I called about it I was advised that my special package rate had ended. Read the reviews for Dish and DirectTV. Ouch! I fear these crooks have us all by the checkbook. read more

Terrible attention ! Very very slow, never improve, 2 hours line wait. The new company the name Spectrum . Sucks, worth ! The put the basics cable plan $30 more . No choice , MONOPOLY!!!! I don't get a rise in my work in the last 10 years. But them rise the price whenever they want! Miserable system,. DIRECT TV IS MUCH BETTER ! Time to change! read more

Went to get internet and phone service for our vacation house and associate JP was great. He was really friendly and ran lots of numbers for us and helped us make the best decision. His customer service was excellent and we really appreciated it. read more

We have no problem with Spectrum customer service representatives who try to represent their dysfunctional company charges customers for his service that often does not work. Our issue it is that their Spectrum application for Wi-Fi TV is faulty and has been so for 2 months. read more

UPDATE (5/1/17): After receiving a print ad in the U.S. Mail just like the one I received via e-mail, I called Spectrum and was told the same thing as in my review below. Following that, I filed a complaint with the FCC -- and wouldn't you know it, a little over a week later, someone from Spectrum called me up to tell me that, what do you know, I DO qualify for that package deal they were offering! Thank you, FCC! ------ Yesterday, I received an e-mail from our cable company, Spectrum (formally TWC). The e-mail stated that my account was qualified to receive "better service at a better rate." The details of the e-mail (which you can see online here: http://tinyurl.com/n8e6dd2) stated that I could keep my same, fast Internet, but add channels I'm not currently receiving, as well as the ability to stream TV from anywhere. There was a telephone number to call to redeem the offer, which I called. The first person I spoke with said she didn't have the authorization to transfer my account to that program, so she transferred me to "Customer Care." The woman I spoke with there told me that the program I received the e-mail for is no longer available (even though I just received the e-mail yesterday, and the "fine print" said that the offer was good through 4/30/17), but they did have a bundle available in my area, which would get me 125 channels, Internet, and a VOIP phone, for $89/month -- $30 more than the advertised program! If this doesn't reek of the "old bait and switch" I don't know what does -- especially given that the Customer Care person I spoke with said that other customers had received the same e-mail! read more

This is the worst cable company know to man. If you have any other choice use it. No monthly schedule mailed to your house. News is a joke. About the only thing available are FOX stations and we all know about their take on the world. Even the baseball broadcasts are Bush league. And they have the nerve to charge customers, they should be paying the subscribers it is so bad. read more

This is about the corporation of Time Warner: I have been having trouble with my internet and cable service intermittently for months, each call is acknowledge with an apology and a temporary fix. This week I had an appt scheduled for 6-7PM at night, which I had waited for 5 days to get. The appt was confirmed and I sat. At 7:15 PM i called time warner and asked where the rep was. They said it was cancelled before arrival. I did not cancel this appt. I believe the tech cancelled it, raining and wet. I was on the phone for more than 45 mins trying to resolve this, next appt is 9 days from now. I have been semi- forced to he a subscriber for 25 years (only internet service available) I am done! Now when I try to call time warner, the phone is busy ( for 2 days). This weekend is shopping for a bundled plan, cable, internet and phone. Anything is better than the service with Time Warner. read more

Price Gouging by Spectrum (formerly Time Warner) Our Spectrum bill just went up from $140 to $188! We have been Time Warner customers for 25 years, and Time Warner always offered us a promotion. When I called to get a similar deal, I was told point blank that "NOW WE ARE CHARTER, AND NO LONGER HAVE PROMOTIONS"! The only option is to shed service or equipment. So, the $29.99 each for TV, Internet, Phone is VERY MISLEADING. It is only good for one year. Also, it does not include EQUIPMENT that you must now have to watch TV (In the past you didn't need a box, but now you do for every TV to be priced at $6.99 per box per month!) Wish there was more competition because soon, when Net Neutrality is abolished, even streaming will cost more money with data caps. Prepare to be gouged! read more

This place is awful, the staff is unhelpful, rude and inconsiderate. If there was another option for internet in Palm springs, I would sooooooo take it over these clowns. read more

We changed television from Time Warner couple years ago primarily due to pricing and that cable's highest high definition was 780 while Direct was much cheaper and delivers 1080 HD. Now facing no good decision for football broadcasts. Direct has the NFL package at a cost of nearly $400 but they don't have PAC 12 football. Spectrum's misleading ads for the 3 bundle of internet, telephone (land line), and tv at $29/29/29. The true cost before taxes is $138, quoted by in office customer service today. They have PAC 12 but only the NFL games the networks chose to broadcast in my area. I consider both companies as poor programming. Only the truly rich in this area can afford to watch both PAC 12 and their favorite NFL TEAM. read more

Get basic TV and internet here in Palm Springs. The service is good and reliable, however NOT worth ( starting this cycle) $165, a $19 increase they kindly informed me about. 35 minutes wasted on the phone with an agent resulted in him telling me I have the absolute best price. I refuse to believe this. I will be pursuing any and all options, as such a company has lost a customer. read more

The quality of customer service at this location is utter GARBAGE. Please do yourself a favor and drive to Palm Springs. Palm Desert is HORRIFIC!!!!!!! read more

This is the most unprofessional company that I have ever dealt with. I tried to change service to my new house. It was supposed to be ready to go. 3 - 60 minute phone calls and two appointments for technician, which they canceled, and I still have no service!! I switched to Good Frontier in less time that one phone call on hold with Spectrum. Also, when we tried to cancel, we were on hold forever and kept getting dropped. If you try to cancel online, the site refers you back to the phone number. What a scam!! read more

Spectrum is a slimy company: disgustingly immoral, dishonest, and obsequious. It has become a monopoly that discourages customer loyalty. The first year, a reasonable price is offered. The second year, promotions may or may not be offered, and if so, the customer must call back regularly during limited timeframes to beg for a fair price. The third year, prices are raised exponentially with surcharges added for using their equipment, which is, of course, necessary to secure service. If you drop one of the bundled services, as I did with cable tv, you will be treated with disrespect (by the brown-haired, lisping guy who sits on the left at the counter in Palm Springs) when you return the modem. You will be quoted an exorbitant rate for losing the bundling. The price of two products becomes the price you paid for three products, as a penalty to you for refusing to have all of your services with them. One month later, you will receive letters offering the same price you paid initially. Spectrum prefers to have customers leave and try to win them back using heavy-handed harassment tactics rather than treating loyal customers fairly, and with respect. Then, the phone calls begin. Three to five times per week you will receive calls at all hours. No messages are left. This is no different than any other telephone scammers. Because you still have some services with them, you are not able to register a complaint with the FCC's website, DoNotCall.org. Then your email fills with their spam. The only way to opt out is to MAIL a letter via USPS to their headquarters. In the fine print of these emails, it states you can click on the "Unsubscribe" link but THERE IS NO LINK. This is illegal, folks. To get out of this loop, you must call, and be placed on hold for long periods. The only way to get through the phone tree is to call Billing and select the option, "cancel services." At that point, you are told that nothing can be done since it is a marketing issue and you have called the wrong department. If you raise your voice and threaten, then you are told that you can, in fact, opt of of phone calls and harassing email notifications, but you must wait 48 hours for this to take effect. I did so and received another call after 72 hours. This time, I picked up the phone and screamed, "Stop calling me, GD it!" I resent this and would leave this pathetic company if I had another option. I will continue looking for another internet provider. Until then, I feel it is my duty to warn other unsuspecting customers of the fact that SPECTRUM IS A DISREPUTABLE COMPANY!!! HOW DARE SPECTRUM TREAT FINE CUSTOMERS WITH SUCH CAREFULLY-CONSTRUCTED HARASSMENT!!! read more

The worst, just the worst in all services!!! Everything about them is horrible! Can't emphasize how bad they are. Avoid Spectrum at all cost. Makes Dish TV look wonderful! read more

I am a subscriber to both Spectrum in PS and Xfinity in SF. There is no comparison; Xfinity is far superior. Some of my complaints: 1. The Spectrum on-screen menus are complex and often difficult to read. 2. Spectrum On-Demand is very confusing and difficult to navigate. Xfinity has a single channel gateway to its On-Demand and you can use voice commands to find anything instantly. 3. With Xfinity, you can access a single video recorder from any room in the house; Spectrum requires a separate costly recorder for each room. 4. I have gone through 3 cable boxes in the last year. Replacement is free but a pain because the lines are usually long at the Spectrum shop. 5. Spectrum broadcasts seem to be buggy. Programs freeze, "pause" is quirky and unreliable. I could go on and on. Hopefully Spectrum's technology will improve. read more

If I could give NEGATIVE stars I would!! It's unfortunate they dominate the internet/phone service in Palm Springs. We had the cable and phone go out for over 2 months, kept telling us an outage in the area and they were working on it but could never say when we'd get service back! Meanwhile, we still had to pay for it! and didn't get ANY credit! Now, we are trying to change the phone number to a new house but don't want it connected until we move in the next few weeks, the guy told us to call back next thing you know the phone is disconnected!! We called and said WTF! they said they'd get it on within 24 hours they didn't and that was talking to a supervisor. We called again about the phone, they got the phone turned on but now the internet and cable are off so called again!!! And they can't come out for 24 hours. THIS COMPANY SUCKS!!! It's hard to get to talk to a supervisor. read more

I recently changed from Time Warner Cable to the Spectrum Gold package.I was told that I I would incur substantial savings.I asked about the Silver package but I would lose some of my favorite channels.I talked to several reps before I changed.I bought a Roku for one Tv to save money.The whole process was a crock .My bill increased and the firm offered no resolution.CAVEAT EMPTOR.I called Spectrum again and did a lengthy chat with Kyle.He did everything he could and referred me to another section of Spectrum.After a long hold,Deb resolved my problem.Spectrum came through. read more

How does Spectrum get by with its business practices? I guess they have a monopoly on service in the Palm Springs area and feel like they don't need to be responsive to their customers. I turned in my cable equipment today and was told that the policy changed--no more bill adjustment for partial month's payment when you cancel a service. You pay in advance and if you happen to cancel the service on day 1 or day 30 of your service month, you will not receive any adjustment. Lucky me, my pre-paid month started yesterday, so I will receive no credit for the 30 days of service that I will not be using. WHAT A SCAM!! And don't get me started on their not-state-of-the-art equipment. In other parts of the country your remote is voice-activated and finds things for you. If you have multiple cable boxes in the house, they can "talk" to each other. With Spectrum you have to program each individual box to record your preferred shows and you can't replay them in another room as is state-of-the-art elsewhere. Lily Tomlin should update her Ernestine routine since Spectrum has replaced the phone company with it's "we don't care" attitude. read more

Ten people waiting and only one employee, a slow one, working the public service counter. Average time spent per person = 20 minutes. What kind of company provides this kind of service? They also charged me to install the equipment myself. I'm showing up at the next franchise hearing before the city council. read more

This review is regarding the customer service when you call the number in my area. The workers at this store are always ok. I called to downgrade internet service, I had to call early in the morning before I went to work. 1. There is no downgrade service option, 2. the guy that answered wasn't in that 'department' and the department didn't open for another 10 minutes so someone would have to call me back. 30 minutes later a lady called me back and asked what i would like. Here is the conversation, count how many times I had to ask the same request: Me: Id like to downgrade my internet service Her: Oh, ok, can I ask the reason why? Me: Im just looking to save a couple bucks a month Her: Ok, what do you use the internet for? Me: Mostly emails and some videos, but its just my pc and phone, so I don't think slower internet will be a problem with just 2 devices Her: Ok, well the slower speed is just for checking email and its very slow, so its not for watching videos, it will probably be too slow for what you are needing Me: Actually, my friend has that and she can watch videos, stream Netflix and everything just fine Her: Ok, let me look into the system and see what you have...Ok, I see here that you are already on the lowest price tier for that package (i don't have a package, just internet service) Me: My friend has the less expensive service and thats what I want. Her: Yes, but thats part of another deal Me: No, she just has that 1 service at that price, thats what I want Her: Ok, hold on while I look into the system and see if thats something I can do for you Me: Ok, but in 10 minutes I have to walk into work, so we need to wrap this up within 10 minutes Her: ok, I can make the changes in the system, are you sure you want to downgrade the service? Me: Yes Her: Ok, I have made the changes in the system, is there anything else I can help you with? Me: No thank you So, after telling me that it would be too slow to watch videos, I already had the lowest rate, it may not be available, she wasn't sure if she could do that, she finally gave me what I was asking for. I can only imagine all the of the elderly people who would have believed those kinds of tactics and stayed with the higher priced service. Yes, my speed is a little slower (as expected) but I am saving a few hundred dollars per year and its terrible that they make you go through those cheap stunts just to get what you want. read more

This has got to be the absolute worst cable service, they advertise hd programming at 1080 but they don't mention that it's 1080i which is no better than 780 this picture sucks the sound is even worse. If Spectrum can't put out a better product maybe it's time to sell it. Maybe concentrate on better quality than trying to produce lousy content. I have had Xfinity and Spectrum doesn't even come close to the quality of the picture, sound and overall just a better experience. The set top boxes are old technology and they know it. Spectrum is a major rip off. read more

Keep raising the prices yet keep taking channels away. Service has been good for ten years. When I have the time I will check out Direct T.V. My neighbors have been getting it the past several years and are happy so far. read more

This place is horrible 50 people waiting only 2 workers, working at the slowest paseo possible. I HATE TIME WARNER!! would rather have no Internet then work with this company!! read more

This is the worst establishment in Palm Springs. It took me 2 hours to drop off a stupid modem. They should be investigated for fraud and monopoly. They make lines purposely long so you can't return devices if you work normal hours. Then there are no alternatives to their horrible business for Internet.. I sincerely hate them. And I hate that I am forced to use them. read more

This company thinks it is alright to offer a new customer internet/phone/DVR box/basic/expanded tier for $98 (includes tax) for 2 years which my friend just got. Me as a customer since 2002 had my rate raised twice this year to 150/month for basically the same service. When I $itched they "said" there was a special for me and that only reduced me to what I was paying in 2012 $135/month for one year. Lousy customer retention move, the customer assistant kept telling me that the DVR box that locks up on a regular basis was worth $21 a month to rent really !!! that box should be $12/month that is all it is worth. Overall huge ripoff company if I had not called I would have been paying $15 more a month (180/year). It is not fair that my friend is paying $720 less than me for the next 2 years for basically the same service as me. Way to go TWC greed and stupidity ! read more

A consistently shitty experience. I've had more than 5 negative encounters with their "service" staff both in person and on the telephone. If they didn't have a monopoly in this area no one would use them. I hate giving them my money every month and am begging Verizon to roll out FiOS in our area. If there were a viable alternative for internet we would be using it. read more

Time Warner is the worst business I have ever encountered. I dropped their TV service as the picture kept "pixelating" and they couldn't fix it. After over 6 months of bad service they wouldn't give me any refund so I cancelled them. I am now only using their internet service but looking to change that. I recently was on a vacation and got a voice mail saying they were going to cancel my service for non-payment. I use bill pay and it is automatically paid monthly. I had a friend go in and pay them and went in with proof on my monthly payments. The customer service people in Palm Springs are horrible. The Lady behind the desk to me it was my fault as when I moved my account number was changed. I moved in August and my account number was changed in January. She couldn't explain that just huffed and shook he head at me. I would never recommend this company and now they are going to merge with another horrible co Comcast. read more

It they could get a minus 5, I would give it to them. This company is the absolute worst when it comes to customer service and the absolute best when it comes to total incompetence. This review is also for the entire company. We have spent countless hours trying to get their equipment to work and their billing correct. I am considering finding an attorney who will take a case on contingency and file a class action law suit against the company. read more

TWC jacked up my monthly bill an additional $4 again without any notification. I called to complain and the representative informed me that I was informed of the additional cost on my recent paperless bill. True, they do show the increase, but no 'real' notification that would alert me to the hike, nor any explanation, prior to being billed. However, the representative was very helpful in assisting me in lowering my monthly bill by registering a personal cable modem, saving me $8 per month.To be honest, my bill is a bit higher than most because I'm an online gamer, but I do feel TWC is taking advantage of the fact that they are the only cable co in town. read more

Had issues with my DVR box so I called Spectrum. The Rep told me to go to the Palm Springs location and that I would not need an appointment. I went and people without appointments had to wait approx 4 hrs for those that did. There were 2 customer service reps at the store and 20 people in line. The wait was so long because they were also selling additional Spectrum services, like cell service. So I left went to my car and made an appointment for a technician to come to my home. The Tech arrived today replaced the DVR box but no one ever said I would lose all my DVR recordings. I asked the Tech before he drove away and he said that's how it's always been for the last 20 years. I told him this is not correct because I replaced this box myself 2 years ago by going in the store and getting a new box. Then I kept all my DVR recordings. I called the Spectrum customer service department and was told that I should have been told but reiterated that I would lose everything. I am not very happy since I had 3 years of recordings on our old DVR. In summary "always" make an appointment before visiting the Palm Springs location regardless of what the customer service reps tell you and be aware if they must replace your malfunctioning DVR box you will lose everything...unless you pick up a new box yourself or inquire about the consequences. read more

This place is the absolute WORST. They open at 9AM, and have one person working and 15 people in line. Not only does their service suck, and this is one more example of the quality of service you get. I'm very happy to now have DirectTV. read more

Been standing here 15 minutes already. 10 people waiting, 4 employees working, only one employee helping customers. Other 3 are doing their best to ignore everyone waiting. This is why I'm dropping off my boxes. Now after 25 minutes, with now 14 people waiting, 2 of the counter people vanished, leaving 2 employees. Only reason the line moves at all is one out of 3 numbers they call, the person has already walked out. Typical terrible service from TWC. This is very similar to a DMV experience, my suggestion? Switch to Direct TV, I did. read more

Just received a call from spectrum re my bill $200+ that was not paid--I have automatic payment. after twenty minutes to get to a human on the phone, I was told that payment was not mad and that I would have to pay the full $500+ or have service terminated (this was first by phone then by voice). I explained I had auto pay. I was told my card had expired, wrong, then asked if the expiration date had changed. It had. OK. I suggested notification should be sent as others do--Amazon, eg--at purchase. The assistant was very polite and helpful, but Spectrum needs help. Looks like a dish coming up. read more

After having Internet with TWC for awhile we opted to try the cable TV programs. What a nightmare!!! We were told that it was an easy self installation and the items would be shipped. After installation and about 2 weeks of watching channels and struggling with sporadic Internet connections the box just stops working. An hour on the phone with a tech who "can't figure out why this isn't working" says I need to exchange the box. Come to find out we had been paying for a DVR box but weren't given one. After the trade for the correct box and setting it up we still have almost DAILY problems with the Internet. Every time a call is made for help it has to be routed through San Diego who handles the Palm Springs area. I will be looking into a dish service or begging VERIZON to bring the FIOS to this area. read more

Absolutely terrible customer service, zero empowerment, lack of leadership, lack of trying to hear...only listen. Four individuals in a row were terrible. Waiting for the Billing Manager's (Joelle) call back...then onto their Director (Michelle). Their team has no empowerment. They don't value customers. I heard so many bad things about this company before we signed up and we shouldn't have. My fault 100%. Their modem and router "fried" causing all of our other equipments in the house to stop working. Their tech never asked what was connected to the router and left. Had to call my AV company and they charged $125 to fix everything. I called Spectrum and they insulted me with a $50 credit...come on? And I am paying for these devices. They are positioning their $50 credit as if it was the end of the world and the utmost generous offer. Really? I didn't ask for $2,000! All I asked for was to get reimbursed for the bill that my AV company gave me for $125. The saga continues...let's see what their leadership is capable of. Ready to CXL! Terrible! Sad! Disappointed! And really upset! read more