im laughing cause when i went in to get my router replaced which took about 1 hour wait. And which is shittier than the router i replaced..... errrrbody trynna get the new phone set up at spectrum hahahaha Little do they know that they are going to get bent over later with new suprising charges in the future. And the already shitty services. If your reading this DONT SPECTRUM Hawaii telecom anyone. read more

Absolute $h*t show when it comes to customer service. They tell you what you want to hear. Not the truth. I bought a new phone from thr pearl city store na they didn't have it in stock. So, they said it will be delivered in a few days. I said I work 12 hours a day and can't sign for it. Can you have it delivered to my front door instead? Old filipino guy with glasses tell me, "Yea. No problem." A week later, I get door tags saying it was undeliverable. So, I emailed FedEx to change my delivery to my front door. These a holes didn't deliver to my front door. They kept my package. Next, I call Spectrum. They are the most inexperienced customer service team I've ever dealt with!!! Keep getting cut off in my speech, have to repeat myself over n over, and don't listen. Got cut off in the middle of a complaint, and they canceled my order! Requested to talk to a manager and told him my story. Obviously he took his workers side and hung up on me. I'VE NEVER BEEN HUNG UP ON BY A CUSTOMER SERVICE MANAGER. I always had grrat help and service with other managers with other services. DEFINITELY DO NOT RECOMMENDED SPECTRUM UNLESS YOU WANT A HEADACHE WHEN THINGS GO WRONG. TAKE MY ADVIXE AND GO WITH ONE THAT HAS GOOD CUSTOMER SERVICE AND TREATS YOU WELL read more

Spectrum - Door tags from FedEx even tho I emailed them to leave at front door - Television Service Providers Near Me - Pearl City, Hawaii

This post is a Spectrum and there way they fuck us over as customers. So was I moving and wanted to shut of my set up with them. No problem do it on the first day of your new billing cycle. Ok since I need to work from home another day. We'll that what we did. So onday 1 of the new billing cycle I shut it and turn in all the equipment. The guy at the counter ask me if I wanted to paid my final bill or get it Mail to me. I guess I will paid now since it only 1 day. Hell no this shit company charge me for a whole month of $362.00. WFT oh that our policy you should have done then before your cycle ended. I told him your the one who told me to do it this way 2 days ago. My bad, he said your fucking bad cost 362.00 that I will never get back. Don't ever try calling there billing number they tell nope that how it is and we can do it. But your more then welcome to try a different cable company. The only problem is these Spectrum have a monopoly in Hawaii and living where I do I can only use these pieces of shit. If you can get Hawaiian Telecom just talk to them to see if they could come in they seem 100 times smarter and friendly. I use then about 6 years ago and they were good, fast, and on top of things. I guess what everyone should know is FUCK SPECTRUM. read more

I came in wanting to change my mobile number because on their website it said to please visit a Spectrum Mobile Store. So I made reservations for this particular store front. My appointment was at 1PM, I arrived around 12:30 PM there was about 6 people in line. The check in located on the left of the store on a little touch pad is used for check in, I checked in and was prompted I was early and to check back in as it gets closer to 1PM. At least there was Ross where I could browse for a bit. I came back to check-in at 12:45PM and was able to check in. My name was bumped up to the top of the list because I had an appointment (this made people who came as a walk in a little mad). There was about 15 people on the wait list almost all of them were walk ins. Keep in mind there were ONLY two associates assisting customers, so there wasn't any other representative to take any quick questions from customers or to help people with the check in process as I had to help an elderly check in at the front. I finally got helped by an associate at 1:15PM. I informed him that I wanted to change my mobile number as instructed on the website. He then told me that it was done over the phone and they don't do that in store. I was a bit ticked off, but let it go as I didn't wait too long. I was more upset that, this could have been avoided should there have been another associate on the floor assisting with question. I mean Tmobile has done a fine job doing that when checking in their customers (I was a Tmobile customer prior to switching). Also displaying a list of names of people checking in and seeing others go before you is kind of demeaning for others, they should really hide that. I witness about 5 people walk out swearing and in anger because of how the waitlist worked. read more

Ao I read the horror stories and was apprehensive today because I hust needed to switch my modem out. Hubby went in and less than five minutes he came out with our modem. There were only three customers and three reps!! In and out - somebody at Corporate must have stepped in. Hubby said he was greeted with a smile and thanked him for being a faithful customer . Thank you Pearl Highland crew!!! read more

I am EXTREMELY elated that this new location in the Pearl Highlands shopping center opened! They have been open about a month and this new store is absolutely beautiful! It sure beats driving to Mililani or Ala Moana from Ewa!!! Like I mentioned earlier, they are located in the Pearl Highlands shopping center near the food court. You can't miss their sign. There is plenty of parking at the shopping center. This particular location stays open later than the others - 8pm on most nights I believe. They offer everything you can think of: bill payment, equipment purchase/exchange, account services, mobile service, you name it. You walk in and the place is so spacious and immaculate! Unlike the Mililani location. You sign in digitally on one of their kiosks. There are plenty of waiting tables with chairs and also sofas. TVs line the walls with sports or other entertaining programs. The second I pressed "enter" to put my name on the waiting list, I was seen immediately. The lady, her name started with a K, was extremely professional, courteous, and helpful. She was able to switch out my cable boxes faster than you could say...um...cable box. It was the most stress-free, hassle-free visit to a cable/internet store I have experienced in my entire life! If you're curious about their mobile service, the lady mentioned they use Verizon's network but it costs about half the price...so there's that. They had bu coups of phones on display for you to try out, just like a regular cell service store. Something to look into. You can make an appointment reservation via the My Spectrum app or online. Super convenient. Bottom line, AMAZING!!! Thank you so much, Spectrum, for this awesome new location. read more

Spectrum - Television Service Providers Near Me - Pearl City, Hawaii

Not a fan of monopolies, and SPECTRUM customer service centers are examples of what to expect when dealing with the only show in town.

Of the three times I visited the store ( wife and I have spectrum services) I must say that the first time was my worst. After a sign in process I waited patiently in the nearly empty store. When my name was finally called and I approached the desk the first thing I said was I'm here to pay a bill. The employee stared at me intently then asked me for an ID. I was taken back because I watched the young female serve 2 previous customers and both (Asian women my age) were not asked for any form of ID. My bag was recently stolen before then and sadly I had no ID. I gave them both of our phone numbers and our address. I even had my spectrum phone on me. I was refused service, just to pay a bill. The employee stereotyped me in some sick manner and I knew she was wrong and I felt and still feel shitty about it. Fuck them. read more

There conveniently is a sign in. We were 10th in line but it was no time before they called us - maybe 10-15 min. The associate was efficient and pleasant. Glad we did not listen to the online chat person and brought our router AND the wifi tower as they gave us the updated versions of both. Don't know why all the one star reviews. This place got us in and out as fast as they possibly could. Dont forget to bring your iD. read more

Pearl city is just way too busy. So I drove from Pearl City to Mililani and boy what a stark difference in the businesses. I think all spectrums locations needs more workers but aside from that, they're great read more

Hmm...should I switch services to Spectrum from Hawaiian Telephone? Based on my experience when picking up the equipment, definitely having second thoughts. Previous reviews should be an indicator for the lack of service provided by this store. After receiving awesome customer service over the phone to switch services to Spectrum, I made an appointment to pick up the equipment at 1800/6pm believing that the store would be empty and I would be able to take my time as I brought along my elderly mother. Check in was relatively easy using a pad (sanitizer dispenser was empty...which was an ominous sign) and we met with one of two workers at the empty store. We walked up and I noticed that his nametag was upside down and mentioned it to him...he fixed it and asked what we needed. I informed him that we were there to pick up equipment to add VOIP to the system. As I asked questions, instead of simply answering them, his response was that it was all in the sheet that he gave us...to top it off, his next response was "do you need anything else?" The tone, demeanor, curtness, and seemingly arrogance of his replies left a negative taste in both my mother and me. If the customer facing personnel at the store leaves such an impression, I question my decision of making the switch to Spectrum... After returning home, based on our experience at the store, we decided NOT to switch our phone services VOIP to Spectrum. And we returned the equipment back to the same store...to the same customer service agent. He did not remember us, and we did not remind him that he assisted us, or rather the reason for the return. If Spectrum does not improve training of its service personnel, customers will look for other alternatives. read more

They need to hire more employees or speed up there process. Over 1 hour to speak to someone.

They're very slow and there's five associate and 1 is walking around and the other person is just watching the other associate,maybe she's training.. but there very slow and customer service suck's! Hate to say it but they should have more associates due to there's a lot of people waiting and I over heard this customer was waiting for a while ! SMH ‍ I don't know if they work on commission or what!waited more then an hour to get help read more

Spectrum sucks! All the good deals are for new customers only! If you had oceanic, your grandfathered in. If you want the good deals you have to turn in all your boxes. Wait a month! Then sign up again! Don't be fooled! Once you fall for their too good to be true deals. Then they jack up the price! Oh and there wifi sucks! Especially when your kids need to do home schooling because of COVID! And the connection drops constantly! We need reliable Wifi! I want to make it through a Netflix movie without getting a error code! Ughhhhhhhhh read more

Spectrum - Television Service Providers Near Me - Pearl City, Hawaii

I wanted to give a big mahalo to Ethan who works at Spectrum in Pearl city! He was super friendly and fast at getting my internet connection transferred to my new home. He also assisted my Landlords on setting up their internet as well! He made everything easy and convenient without entire setup! This is the exact service I wish to experience everytime when dealing with customer service. Thank you again Ethan for your excellent customer service! read more

The corporation has an "F" grade rating with BBB. They give lots of heartache to customers who want to drop them. I intend to drop them soon because the cable and internet services drops quite often. read more

Spectrum provides the absolute worst internet reliability of any company I've ever used. The frequency of outages and just poor bandwidth causing buffering is totally unacceptable. read more

Spectrum should do something, just come to pay a bill, wait for over 30 mins. Two kiosks broken. Ala Moana spectrum kiosks broken also. I been tried different ways to make payment, to go to the store is the best and secure n to avoid any system error. read more

I really wish there was a no star button! As a business owner, I try to be very lenient with service and I understand that sometimes the business gets a bumb deal because an employee's attitude or service. I try to be really understanding. This is just so unbelievable that I had to note. We have attempted 6 appointments with Spectrum residential. FIVE! 3 of which they came and had a different reason as to why connection could not be made. First, it was because the bill was under my name and not my husband's. Whatever the reason they could not port our number over from Hawaiiantel to Spectrum. We made every effort to move appointments and reschedule meetings we had to be here when they provided a window if service... YET with no regret whatsoever, they reschedule... NOT just once... not even twice, but today is the THIRD time! Unbelievable! And unacceptable! Why even switch over?! read more

The wait time is terrible. When you see 5 or 6 spectrum workers at a store location it should not take an Hour and a half to get service. One of the associates actually laughed with a customer about how most of the people will give up speaking to another customer that also needed assistance. I have to stop by the store twice this week and both times took over an hour and a half to get an associate. Absolute terrible way to operate a business or store location. Take the people doing nothing and make them assist customers, instead of trying to wait everyone out. read more

Continue price increases. Called & was told it was noted on last month bill. I have auto pay so am not reading the statement thoroughly. I should have listened to others & not gotten Spectrum. Wish I had not signed up for Spectrum. read more

Great service Had a death in the family they came out to help me. Very professional

Spectrum is a rip-off! I returned the modem for my ex as he's been in the hospital since January of this year. His Mom knew he's in the hospital and needs to go to a nursing facility or foster home. Because I was told by the PCC and Social Worker to stop paying his rent because he's not living there. So his Mom evicts both her son and grandson. Lucky my son was able to grab the modem. So i was paying the internet and turned in the box last month. I was told by the representative that account disconnected and I will no longer be charged. Liars! Come July 1st I get a alert from my credit card saying Spectrum's charge was made on July 4th. Went there after work. The guy mumbled something about the middle of the month. So I won't be getting a refund. I will never ever do business with Spectrum. read more

I called spectrum cause my Wi-Fi password wouldn't go in, i actually got a person to talk with and that in it's self is rare, so this woman gave me great service, she input on our account for a new modem and router cause ours was outdated. I opted to pick it up at the pearl city store. I went in and signed in and it didn't take too long for my name to be called and he was very cordial and efficient, took me only 5 minutes and i was out with a new modem and router. Set up was very easy and i had to call again to activate and that person was very patient and very helpful. In this day of automated calls it is very refreshing to talk to a person instead of a machine, kudos to spectrum for this service! And nice to talk to people that don't have a heavy accent and are understandable. read more

Many thanks to Melvin from Spectrum technical support. I contacted Spectrum for assistance in completing the installation of my new modem/router. Melvin stayed on the line to ensure my equipment was fully activated and all websites and links were working. Melvin was the absolute best. Thank you, Melvin. read more

Customer service was fantastic. Clyde was more than accommodating. Assisted with the purchase of my new cellphone from start to finish. Great service is hard to find these days. Thanks much Clyde. read more

Spectrum Pearl HIghlands: One of the worst if not the worst stores I've been in. I was about 17th in line, yes that's correct 17. I think about 5 or 6 people left before their turn came as when the staff called them, nobody answered. One person came back, but missed their turn. 3 of us were joking that perhaps we should leave, have lunch and come back. I waited for over 40 minutes to be serviced! I'm sure it would have been over an hour if those other people hadn't left. Another customer out of the blue said to me that this was the worst store she had even been in. I didn't understand at that moment. While I was waiting, someone came in speaking on her cell phone using speakerphone which I consider to be very rude in a public setting, especially one that is enclosed such as in a small store. I asked one of the staff if they could politely ask this rude individual to either take the call off speaker or perhaps go outside to continue the conversation. Let it be known that I could clearly hear the conversation. I tried to move farther away, but since the store is not that large that didn't help. Anyway, the staff was sarcastic. He said that it wasn't bothering anyone. I told him it was bothering me and that it was rude. He said he had no control over what is going on in the lobby. Really?!! So I could walk in yelling, screaming, holding signs and he would have no control over that. What BS!! He told me I could go outside. Excuse me! I'm not the one being rude. Anyway, I left this "idiot." Sorry, but maybe not... After waiting a bit longer, but not too long as more people had left I was called by Eathan, the interim manager. Joke: he shouldn't be a manager + he talks too much. If you have 19 people waiting, yes more came in while I was waiting you should build a relationship with the customer but, do it in such a way that it is sincere, but still efficient. I believe Eathen is either ignorant, didn't care, or just doesn't know how. Anyway, after determining that Eathan was the interim manager, I decided to get his opinion regarding someone using the speakerphone in the lobby. Eathan pretty much echoed what the 1st representative told me including my going outside and that he could not talk to the customer. Being in management myself where I turned one of the worst service departments around into one of the best, these two are highly lacking in customer relations skills. Eathan especially should go to management training, by the way which I've been too. Eathan also made an off the wall statement which didn't make any sense. He stated that I was talking to someone on the phone while he was TRYING to help me. Huh, what does that have to do with someone talking on the speakerphone. When I spoke with someone at Spectrum Corporate, that individual (Jeff) understood that the comment was nonsensical and that the 2 associates behaved poorly. Finally while 19 of us waited, probably less because people had left there were only 2 staff at the service counters most of the time. Another of Eathan's failures! Perhaps, Spectrum is ok, the Pearl Highlands store is the WORST! read more

When their Friday night to exchange a TV remote. dozen people waiting. Two persons on duty. Half the time only one clerk on duty. After two plus hours I gave up and left. What kind of F.U service is this. Don't expect my business in the future. read more

There's probably 15 people waiting in line while the only two receptionist that are working are continuously calling people that walk right in. I understand the appointment process, however what I don't understand is why isn't there more employees working! This place suck!! read more

This place makes the DMV feel like Disney land. This is where hopes and dreams go to die. Be prepared to wait...and wait....I'm still waiting read more

Spectrum's policy is they DO NOT prorate your bill, so be prepared to pay your full bill even after you return all your cable boxes and/or equipment. You will need to cancel services on your billing cycle date no matter the inconvenience to you. Even during this pandemic, there are no exceptions. read more

Not for spectrum but for the manager Sean I believe is his name (forgive me if it isn't!)..I had a problem with spectrum and Sean reach out to me and my husband to fix the problem and he was so quick on it! I was thinking it was going to take forever for them to get back to me...but Thank you for your GREAT customer service really appreciate it! read more

I got introduced to Spectrum when they're name was still Oceanic time Warner. After several years years they changed they're name. It's been decent so far. I had previous encounters where it just cuts off my mobile data when I have meetings planned. Other than that and the constant upgrading of modems every how many months the service seems to be fine for now. Thanks. read more

We like coming to this location. The customer service is great. Staff is very knowledgeable. I'll drive here to do business rather than down the road to the Ala Moana location. read more

1 star based on default to write my comments. 1. Arrived to pay my Bill. 2. Escorted by an associate (with no other option) to use machine. 2. I told the associate that I know how to use their machine and based on my irritated tone, he processed the payment through the machine. Duh. Unsatisfactory customer service. The appearance was five other associates standing idle weren't available! Auwe. Too bad Spectrum management didn't inform their staff that Spectrum customers are NOT employees. read more

SPECTRUM MOBILE EXPERIENCE: April 2022 tried to buy a new iPhone SE through SPECTRUM MOBILE. They took my money no problem. The phone arrives. Can NOT activate. I called SPECTRUM and they can not activate the phone - so they issue a "ticket" and I was told I would get a call. NO ONE CALLED YOU LIARS. Called two more times, same results. ENOUGH time to return the phone and get all my money back. After several calls, they agreed to send me a return label. AFTER 52 MINUTES on the phone they graciously sent me a return label. 30 days after they received the device, NO CREDIT issued to my card. So I called and filed a clam with CC Company. Also filed a complaint with FCC. ONLY BECAUSE I FILED WITH FCC did someone call me ( they have to ) I was told I didn't get just a new phone upgrade, but they SOLD me a new account to the same phone number. After 2 weeks I finally got refund. BUT I STILL WANT A NEW PHONE. And I will no long deal with SPECTRUM So I buy a new iPhone 13 and with a different carrier. I did not want to deal with Spectrum to port the number so I took a new phone number ( and deal with all the personal up dates , ok ) After 2 weeks of getting the new number integrated into my life. I call SPECTRUM to cancel the former number/service. That was in JUNE 2022 As of this date 11/19/22 and many many calls, every SPECTRUM CSR swears the line is disconnected ( yes the iPhone SE is inactive because it was never active ) So why do I have service. So after being jerked around I cancelled my debit card and credit card so they can not auto debit me. So now of course I am getting notices for non payment ( OH NOW YOU FIND THE ACCOUNT ) - SO NOTE THIS: Its is SPECTRUM policy to NOT SEND email confirmation when you close a mobile account .. hmm WHY IS THAT ? Also there is no email you can send to cancel, nor an address to send a certified letter to cancel.. SPECTRUM does not want a paper trail for cancelations so they can screw you over. As a result of trying to buy new phone through SPECTRUM MOBILE, I had to get a new phone number and have new credit card issued. SPECTRUM MOBILE LIES and CHEATS - I was only paying $14 a month, so this is not about cost. Its about a dishonest service provider who should be ashamed of themselves Their customer service is the worse. read more

File this under "it sucks when Mainland companies come to Hawaii and lack any consideration for long-time island customers." Yesterday, I made my annual call to Spectrum to activate my NFL Red Zone, only to be told that I would have to switch-out all my equipment, become a "new" Spectrum subscriber, and order my desired channels ala carte, all at a rate at least $60 more than my existing/ grandfathered Oceanic account. Not gonna do it. So now we are held hostage to whatever games KHON and KGMB decide to televise, as we can't go to a Sports Bar to catch the games we WANT to see, all the while enduring commercials about medications that have more side effects than benefits. Spectrum? More like sphinctum. read more

Upgraded for streaming movies they should pay us for there shitty service the worst I've ever seen!!!

I waited for more than an hour and nobody asks anything if I needed help. All the customers came before me was a asked if they need help with anything. No better than the last time visited this location before covid. So my advice is when you visit this location don't wear a slipper and shorts. It's more convenient to shop online or call spectrum customer than visiting the store. read more

This review is based on a visit on May 11, 2020 around 11:30a. There were a few customers ahead of us, but we got in and out quickly. The man at the door (sorry didn't get name) to help check us in was very helpful. Krystal helped close and open an account with us very quickly. She was very sympathetic about our grandmothers death. It is hard to find good customer service nowadays in Hawai'i. Krystal didn't make us feel stupid for our questions, and didn't speak to us in a demeaning or condescending tone (as others would). Krystal was so awesome and so kind. Keep it up! :) read more