Waiting takes forever, no matter what time you decide to show up. Make sure you have plenty of battery on your phone, so you don't get too bored. People working there are helpful, but overall a very very slow service. read more

Time Warner Cable is GARBAGE. The service is slow and intermittent and inconsistent. And when we call for assistance, all they do is put us through to some stupid sales rep who tries to get us to pay more each month - as if $284/month isn't enough. The customer service reps are clueless, including the technical support and never helpful. Do yourself a HUGE favor and use another service. Trust me. It's just not worth it. If I could give no stars I would. read more

Went to location on Black Mountain Road at 10:00 a.m. There were 7 people ahead of me when we came inside. At that time 3 windows were open. Shortly, two of the employees went to the back and that left one employee. When we asked where the staff went we were told the manager called a staff meeting! It took 1 1/2 hours to complete our business. Jaimina was informative but overall it was a negative experience. Many people just came in and then walked back out. I don't think they care because they have a captive audience. read more

I continue to have problems with Time Warner both in store (wait times), and phone support (no solution to my dragging internet speed; paying for 50Mbps; getting 20). As the only cable company operating in our area, Time Warner has little incentive to improve. The providers of DSL and Satellite cannot offer the internet speeds required for today's user. The FCC needs to deal with the local cable fifedoms the way it dealt with the Bell System monopoly. Until there is true cable competition, I believe Time Warner will continue to provide poor customer service and poor technical service at high prices. read more

Horrible! Very unhelpful and inefficient staff. Expect a long wait (30 min to 1 hour) when returning equipment.

Steer clear of TWC. At all cost use another provider! They have absolutely no respect for customers. When you decide to change providers or heaven help you move, it will be a three hour ordeal. I tried to cancel my service via the phone. The representative "Brian" absolutely refused to cancel my service. I spent 20 minutes on the phone with him. He ask the same question 5 times, "can you provide more information on why you want to cancel?" I told him TWC could offer me free service for one year and I still wanted to cancel, he put me on hold for two minutes and came back with an offer to increase my service for a lower monthly fee. Hello! I want to cancel. I eventually had to hang up and call again to speak with another agent, this one in Costa Rica was only slightly better. The script they have in front of them is terrible. Listen to the customers, when we have decided to cancel Now I have to look forward to returning my equipment in person because it's the only way to do it. Looking forward to the two hour fiasco that will be. Trust me you do not want to sign up for TWC. They have moved over to digital, you now need additional boxes that they will eventually charge you for and the picture on half the stations is not even full screen or digital. read more

All I wanted to do was cancel my internet, but I couldn't until I drove the 5 year old modem to a twc store because I leased it. So ridiculous. It's not like they were ever gonna use it again.On top of that the customer service rep on the phone was rude when I told them I wanted to stop service. I was in the store for 45 min. I would never use them again for anything.....ever. I gave one star so it would register. They deserve ZERO! read more

They have good customer service, which ultimately is good because you will be using them so often. I was with Cox for 28 years and should have stayed but wanted a price break, so I went to TW. Their hardware sucks, I had to go through 3 DVR's before I found one that works, sort of. I only have to reboot this one only every other month or so. Same with their little boxes for the other TV's. Why isn't there a service provider out there that sells a good product for a reasonable price that is reliable? read more

Terrible service, slow internet, bad tech service. They give you a number to call, then tell you to go to the internet where you can't find what they tell you to look for. If I wanted to search on the internet for service, I wouldn't be calling!! read more

Just paid for "turbo" internet. The internet is by not no means turbo. I had to call them twice (second time I was on hold for 38 minutes) just to get them to make my internet standard. Their service is sub-par and I DO NOT recommend it to anyone who enjoys fast internet. read more

Frustrating all around to deal with TWC. After calling and canceling our cable I was told I needed to drop off the box and remote. Sigh, but ok. How long could it possibly take? Well, I walk in and take a number and wait....and wait....and wait...Only 2 of the 4 service stations are being used. 45 minutes later I get called up. They scan the bar code on the box and say "oh, you already called this in. Just sign on this piece of paper and you're done." Waited 45 freakin' minutes for a 30 sec transaction. Unbelievable. No wonder people are leaving cable in droves for other options. read more

I visited the store today to return equipment. There were 2 agents, no waiting. The person who took care of me, Jaimina, was polite, efficient, knowledgable, and helpful. An excellent experience. read more

They are helpful but, always seem very busy. Take a number and be prepared to wait. Bring some good reading material

About a month ago, I had AT&T U-verse and figured I was paying too much $$ so talked to TWC rep to get the bundle of standard service. They checked my phone number and said it would be ok to port over (keep the same ph #), so about a week later, I had the install appointment. When the technician arrived, he said my home phone wasn't ready to be ported over yet (the sales rep forgot to enter that in the work order) and I'd have to use a different home phone # for about a week. The rep also "forgot" to tell me I'd need to pay for a modem or else buy one myself. After he was there 10 minutes, I told him to cancel the whole thing and I'd stick with AT&T because I was deceived and not given the whole story - and to top it off - the phone # wasn't even ready to be ported over. The technician then told me that last week, about 50% of his service calls had similar problems because the sale reps didn't set thing up right - or didn't tell the customers the full story. He called his own company's sales reps "slimy sharks that are only interested in signing people up". While on paper, I'm spending about $60 more per month with AT&T, I think I'll stay with them to avoid the crappy service and lies from sales reps. read more

TWC Lies, Lies, Lies...Worst experience with a cable company ever!!! Was lured to TWC because they said as of 3/24/16 I would be able to get 200mb Internet speed (I was on Cox at 100mb, Yes in special area that offers both) for basically the same price. Went out and purchased a New Top of the line Cable/Modem to help cut the cost even more, and just had everything installed (4/12/16) to find out that my area has not yet been upgraded (Lie #1). Called and complained and got sent from one department to the next, and got Customer Retention / (lack of) Service Dept. and was told it was actually being upgraded that night by Midnight (4/13/16), and everything will be great and off course it wasn't. (Lie #2). Called back today (4/14/16), only to be told they didn't know when it was going to be upgraded, and offered no explanation on why they would say they had upgraded my area, when they hadn't. Asked when they now expect my area to be upgraded and wouldn't commit to a date. They are suppose to call back with an actual date, but I'm sure I will get Lie #3. Bait and Switch. Now I can decide to return to Cox or another provider. I will be sending a complaint to the BBB for sure. They are great at the lies, and will say anything to get you to make the switch, and continue to lie to keep you a customer. read more

Based on all the negative reviews I fully expected to spend my entire morning waiting at the Time Warner store just to exchange my modem. I arrived around 9 am with 2 people ahead of me. I was out of there by 9:20 am! The woman who helped me was great! She was friendly and efficient. And without me even asking, she signed me up for a promotional deal that is saving me $25 off my monthly internet bill! She is awesome!! As a side note, why can't Time Warner just offer the better price on my internet service all the time rather than making their customers have to call and haggle about getting the promotional price when it ends?? The customer service rep at the store just saved me from loads of frustration and phone calls for the time being but I am not looking forward to making the inevitable call to Time Warner when my promotional period ends and I have to contemplate switching back to AT&T... read more

Off and on I've been with TWC for over 10 years now. If you go with a bundle, it is cheaper than buying all services separately (TWC is a little cheaper than ATT-Uverse/DirecTV/Dish). Here's a memo to remember with TWC, they have a good infrastructure in place, but they give you some terrible equipment, such as, internet modems, cable boxes, phone modems, etc. A few years ago, I had a cable box where the TV picture was turning red after an hour of TV watching. TWC gave me some very hard time exchanging the box, different reps just kept telling me that it was my TV going bad. Sure enough, after replacing the box, the problem disappeared. Last year, my phone modem went south (my wife wants home phone, don't ask me why), so I went to PQ store to replace it. After 45 minutes in line, I was given another modem. At home I realized that the modem doesn't even turn on. I had to drive back and replace this modem with another one. TWC will give you equipment with minimum efforts to check if its working or not. Note, as far as the internet modem/router, just go and buy one, you will save about $8 per month and it will easily pay for itself. read more

Honestly TWC has the worst internet service I have ever experienced. So, get this, I'm watching an intense episode of Criminal Minds on Netflix and it's at that part of the episode that is just the EPITOME of suspense. Now, me and my friend are just about glued to the screen when, at the worst possible point in time, the Internet just crashes. No it was not a server issue with Netflix because all other internet dependent sources were down. Although agrivating, this situation was just the tip of the iceberg. Frequently, especially times in which I am STUDYING FOR AP CLASSES, the Internet just decides that it is not in the mood. I don't mean to be rude or anything but I just can't endorse such a faulty program. With all due respect, Time Warner needs to get its shit together because I'm tired of paying jacked up rates for faulty not-so high speed internet. At this point all I can do is recommend that if you are looking for an Internet provider, TWC is all around a terrible choice. And to anyone with TWC, switch providers asap!! I've had issues with cable and telephone services as well and I am just done. I wish I could do less than one star!! read more

I recently lost the use of my house due to a fire. That included moving to Rancho Bernardo for 9 months and the cable provider there is Time Warner. They surely deserve their 1.5-star rating. I tried to the do the self-install rather than the free installation, but as the rental house had been on a dish for some 3 years prior to my arrival the hookup had issues, mostly due to the internal cable wiring. They came in 4 days and fixed everything - it took them quite a while. I was very suprized to find a $145 installation fee on my first bill. When I called them I explained that I had turned-down the free installation option in order to try to do it myself and I asked if they could do anything, since I found the issues trying to "save them the trouble". After going through two people including a supervisor, I was told that no change was possible. Thanks a lot. So I could have had the free installation but tried to save them the technician-time and do it myself - no good deed goes unpunished. As though that wasn't enough, then came the equipment issues. Constant re-booting of the box, resetting the modem, etc.... Honestly after 8 years of Cox I don't think I ever once touched the modem, and I maybe re-booted the TV box 3 times. I swear they use refurbished stuff to save money in buying new equipment. All-in-all I can't find their business practices, customer service, or quality of the service you're paying for particularly good. Luckily I am going back to my home in a week, and I can enjoy decent cable again. The one thing they got going for them at Time Warner is that they are less expensive than Cox for the similar services. I guess you get what you pay for read more