I was very happy with the customer service I received here. My daughter and I were greeted as soon as we entered the store by both people behind the counter and Jaimina offered to assist us right away. We turned in old outdated equipment and received new products in short order. We spent maybe 15-20 minutes without any hitches. Prior to coming to this store, I saw a 1.7 star rating so I was very apprehensive and anticipated an awful experience. How wrong that rating was! Clarence was there right away for the next person who entered. Both Spectrum employees are great assets to this organization. The customer service was excellent and the equipment easy to install. When I told them the store score they laughed good natured. Here's your 5 stars I promised to deliver guys! Thanks again. read more

Sat here this afternoon to return my cable box because all cable companies are complete rip offs. When you walk in, you get to sign in on an iPad, and your name is shown on the screen. Great, 12 people are in front of me. Four windows exist in the front of the store; only two are open. Half the people in here are also holding cable boxes for cancellation purposes. The DMV is more efficient. Seriously. read more

Existing San Diego TimeWarner customers, if you have been scammed by an offer in the mail from SPECTRUM (formerly Time Warner) with an offer to move to a slightly faster internet speed and "Select" tv for $99 and then you get your bill and it says $344.68 like mine did, PLEASE go onto the FCC website and file a complaint. This company is operating in such an unethical manner it is deplorable and we need to let our governing departments know about what they are doing. If they charge everyone in San Diego $230 for an "installation fee" where they actually don't do any installation that is fraud. They are being sued in New York city right now, and even the Attorney General of NY said they are unethical and is leading the suit! Unbelievable that they were ALLOWED to even come and do business here. We got dumped onto them without our permission by Time Warner sale. here is the FCC link to fill in the complaint online consumercomplaints.fcc.g... Also get in touch with your Congressman and inform him on how these people operate. read more

Need a less than one star option. Internet sucks. Watch a movie and everything freezes halfway through, wtf? At&t has better internet. Don't need cable with all of the other options available. Moving on. read more

This review is not for the specific office. It's for Spectrum in general.Terrible customer service. They don't care about people. They send me marketing material every week regardless of my numerous request to remove my house of marketing distribution. I called and emailed numerous times. I am not even their customer, and I would never become one. read more

Had a cable installation today. Unfortunate that some of the reviews here are negative. Here is my review - Scott (Tech #9313) did a great job on getting one of our TV's configured properly. If he is a representation of Time Warner Cable then, it is the people who represent the company and Scott is the guy who knows his work and cares about the quality of his work. He got the job done. 5 star. I hope that some of the other customers are able to benefit from his expertise. Thanks for having him there. read more

Time Warner Cable tech made a honest mistake...but why won't TWC fix it? The cable is hanging out of the side of my house! The panel was removed and now the electrical inside is exposed and there is insulation and drywall. It's supposed to rain tonight and leaves it open for critters to get inside my wall! Possible mold, rodent infestations and electrical problems...it should not take over 24 hours to fix their own mistake!!! Does anyone at Time Warner care about customer service? read more

Horrible service, have called in multiple times since November and asked 1 simple question. What internet speed am I supposed to be receiving, I have received a different answer all 16 times I have called in. The will not list on your bill what speed they are charging you for, they list package name you are being charged for. So you have no billing proof of what speed you are suppose to receive. They wanted to charge me a 200.00 install fee for their gig internet service, but could not tell me what was included with those charges. This has been going on since November, no resolution. read more

Wish I could give them 0 Stars! Don't count on getting on the internet more than a few minutes at a time between 6am-8am or 5pm-7pm. Other times it's just dumb luck if you can get consistent service for more than 10 minutes, and they've been raising prices all along! Internet availability definitely went steeply downhill after they took over from TimeWarner. We're going to switch, because no other provider could possibly be worse on a service availability vs pricing scale! read more

The entire business of Time Warner Cable and Spectrum is a complete RIPOFF and scam!! This is probably the most corrupt business in the entire USA in my opinion. They constantly are ripping off customers with massive price increases month to month and they nickel and dime every single item and service. Absolutely ridiculous! The cable content is all lousy programming and of very little value and the internet speed is sub par. The parent company Spectrum/Time Warner Cable should be completely eliminated due to intentional shoddy business practices and complete disregard for what their customers desire and need. read more

I give Time Warner Cable a one because that is the lowest rating available on this site they can change their name as much as they want they are still the worst company in business. I signed up for new service and three months later my bill had doubled when I called to find out why they told me my promotion had expired I told them I wanted to terminate my service with them, they told me I had a 12 month agreement (lol) the day I went in to return my equipment there was 30 people in line all but 3 was returning equipment and leaving TWC. I will go without TV - Internet for the rest of my life if I had to go back to them - they are the WORST. read more

Hey people The easy way to be placed on collection is by UNSUBSCRIBE for Time Warner cable. That is exactly what happen with me.I move to different address and Time Warner Cable gave mi offer not acceptable.I subscribe for U-vers. Time Warner Cable set time for installation of their service I didn't ask for it and when I said I didn't ask for this appointment they simply place me on collection.I have never receive any statement . So go and take Time Warner Cable service. read more

So I work at a local fire station and we have Spectrum internet and cable. For years, as a courtesy we were provided service by Time Warner. Just basic cable and internet. Apparently when they changed to Spectrum and went full digital they installed cable boxes which they unbenownst to us charged us for. We never received bills although they continued to rack ours up. Long story short, they shut off both cable and internet to a FIRE STATION!!!! I tried to call, but was told I needed an account number which I don't have because, as stated previously, we don't and have never received bills. So now I have my guys with no internet to face time with their children or pay bills with while on a long 48 hour minimum shift. Spectrum wants me to drive to a store to prove who I am so they can discuss this. Granted the closest Spectrum store is 15 miles away. Oh yeah, they'll take a payment without the account number just won't help out local public service professionals. What a disappointment you are Spectrum. Truly sad! read more

Worst customer service! The women working the counter was rude and condescending to two customers while I was taking care of my service change. In an industry so competitive, I was shocked at this extremely poor display of customer service. Go elsewhere if you hope to be treated with respect. read more

3 people working, 2 staring at their computers, 1 helping customers, about 8 people waiting to be helped...Time Warner sucks!!!

Spectrum is horrible. I had been a Time Warner customer for going on 15 years, and in my first dealing with them as Spectrum, I am done. Avoid them if you can & save yourself the aggravation. They took a quantum leap backwards in customer service. Anyone who has dealt with Time Warner knows customer service was never their thing. Spectrum is far far worse. Not only that, since "migrating" to them, the actual cable and Internet service is bad too. It is like they dialed back the service to Time Warner in 2006. They need to spend less money stupid commercials and more on hiring quality people and better service. They are absolute garbage. read more

I love it! Finally someone has come through with such horrible service that they actually make the DMV and Post Office look good. C'mon TW management, pretend for a moment that you value your customers and staff up to meet the customer traffic. My time is valuable and I have more important thinks to do than sit in your lobby all afternoon to exchange a defective piece of equipment. #pathetic read more

Barf. Ew. Crap. Absolute crap equipment and service. Just cancelled service and now using Netflix, Amazon Prime, live streaming. Who the hell needs the aggravation of a cable or satellite company any more? Not this girl! read more

I have been a Time Warner customer for over 15 years. In the last 3 months I have had so many problems it's unbelievable. First of all I called to add home phone and get into a bundled deal. The outsourced customer service rep supposedly set me up but when I went to the time warner store they told me something completely different. So Because they insisted I made an appointment for a service tech to come out and literally plug in my cable internet/phone modem costing me $50, even though I had a cable phone before and everything was already wired to accept it. Well, the day of the appointment came and nobody came. There was a problem porting over the number and they took it upon themselves to cancel the appointment and not tell me. After several days phone calls to port over the number it went through and I went back to the time warner store and picked up a modem plugged it in and it worked with no problems. Then I get the cable bill the following month my bill went from $154 to $260! So much for getting a bundled deal! I call the outsourced overseas call center they supposedly agreed it was messed up and fixed it, told me to pay a new adjusted amount. Then I get the bill for November, $314! WTFO!!!! Called the overseas outsourced call center again, told they would fix it and pay a new adjusted amount. Then I get a call today that my service was at risk of being canceled and to call immediately. WTFO!!!!! Once again Called the overseas outsourced call center today, told me to pay an adjusted amount which is $76 more then I actually owe. At this point I'm just tired of dealing with them and given up any hope of this incompetent company making it right. AVOID Time Warner Cable if you can they SUCK!!! read more

I honestly wish I could give this place ZERO STARS. Number one terrible customer service and the associates are all incompetent. We returned our previous equipment, modem, cable box, and everything else that needed to be returned. Next thing you know they are charging us for an unreturned phone modem. Apparently they have no record of the equipment being returned which is BS. STAY AWAY FROM THIS COMPANY. I'm assuming the associates are stealing or misplacing equipment. Based on previous reviews and complaints I have seen this multiple times from this company. THE ASSOCIATES ARE MORE THAN LIKELY STEALING EQUIPMENT, NOT ENTERING IT INTO THEIR SYSTEM AND SCREWING OVER THEIR CUSTOMERS. Time Warner needs to find an efficient way to return equipment instead of charging their customers for something they have already returned. I'm so glad I made the switch to AT&T, I have not once encountered a problem with them. Time Warner's lacks efficiency, which is apparently the reason why they are now facing lawsuits from customers who are livid at their harassing, allegations of keeping equipment, and stealing. Time Warner should reevaluate their process and realize it's their employees stealing from the company and incorrectly imputing data into their system for returned equipment. It's the customers that end up suffering... TERRIBLE COMPANY WITH UNETHICAL PRACTICES!!! read more

This internet and cable provider is terribly terrible! Freezing channels, less than helpful computerized "help". Then, when trying to leave a review, the system hangs up on you thus allowing no negative reviews. Spectrum, this customer gives you a 0. I'm looking to change ASAP. read more

Absolutely terrible service, I decided to try spectrum I showed up on Saturday late almost 5 on April 13th 2019 like 4:56pm to be exact they were closing I placed an order on the phone to pick up a self install kit at this location I was told they close at 7 so I rushed over unfortunately I think the representative over the phone was mistaken because they closed at 5pm I figured no big deal if they are closing and its too late ill come back I have worked retail I understand systems close but ill ask their busy times to avoid but as soon as I opened the door a store associate just shouted WERE CLOSED, WERE CLOSED,WERE CLOSED, WERE CLOSED, GET OUT WERE CLOSED. I was totally shocked at what the employee was saying and hope nobody has to go through that if thats the type of employees they hire and the training they receive do not continue service I decided to not go on with setting up service cancel all system set up orders and sometimes it is what you pay for sometimes money does cost customer service Spectrum LOST A CUSTOMER AND WILL HAPPILY GET ATT&T since by far they have courteous employees. read more

Time Warner Cable has devised a fool proof plan to ensure that all customers hate them equally. More than one hour of wait to return a cable modem could surely add to everyone's level of satisfaction with the already spectacular, customer-orientated business. The customer service staff seems to have had special training at the DMV for their superb ability to cause unreasonable delays while keeping their cool and looking down with pity at the patiently waiting customers (one tore their ticket number as they angrily walked out) read more

Worst customer service. Came to this store to drop off equipment, a task that should be simple. 15 people were already waiting in line. One customer was screaming at the counter. 3 customer service reps seemed to be in zero rush to move the line along, often would finish with a customer and walk away somewhere out of sight. Going on a break maybe? I waited for 50 minutes to return one piece of equipment. Never using TWC/Spectrum again. read more

One of the slowest places I have ever been. Rivals the DMV! You pick a number and you're lucky if there are two service windows open. I even shopped at the pet store next door for 20 minutes and they had only moved up 4 numbers! Awful. read more

After a series of cable problems, the service line told me to replace my four-year-old cable box. Went to this store to replace the box. Walked into the store seeing lots of people sitting waiting, went to the counter in back where they instructed me to sign-in at the front by the door. I was number eight and waited 50 minutes to be helped. While waiting I notice that nearly all incoming customers missed the sign-in. For a company that specializes in communication, this proves stupidity. (You think they would figure this out problem quickly!?) My turn - can't get the same box, forced upgrade. Add a sales pitch that went on for about 10 minutes. Never really listening to me; just wanted the same service I had gotten used to (without the problems.) Not impressed with ATT. Not in Cox area. Which is not the worst? read more

I was on the phone with these people for over an hour and my problem still is not fixed I want to cry then go to bed...so frustrating :0(((((( read more

I wish zero stars was an option. worst customer service I have ever encountered. the tech that came to set up my system couldn't figure it out and said, I give up and just left. i had to hook it up myself. the service is spotty and when I moved and went to disconnect I didn't know my pin, gave my name address social security number and they wouldn't disconnect my service said they had to have my pin. the agent was laughing while telling me she couldn't help me without my pin. Wife had to physically go in read more

I was excited to get an automated phone call from Time Warner Cable explaining that I could upgrade my cable modem to receive 300mbps internet for no extra charge. I called Time Warner Cable and they confirmed that I could simply exchange the modem for the upgraded version at my local TWC store. I disconnect my internet system and with modem in hand, off I ago in a great mood. First off when I go in there I walk up to the desk and the girl receptionist stared at me with an evil eye. Then the other guy frantically pointed to the entrance and told me I was supposed to take a ticket. I go to the front where he pointed and it's not even obvious that you are supposed to get a ticket from the automated Kiosk. I do and wait. Luckily the Masters was on at least. Then just like you are at the DMV numbers are called out in that really bad airport voice. I was thinking this is really lame and what a ridiculous customer service process. The only thing keeping my spirits up at this point is the thought of getting the 300mbps upgrade. Finally my number gets called and I go up to the desk with my and explain I was there to exchange my modem for the upgraded one that will receive 300mbps. The guy then tells me that the modem I have is the correct one and the ones he has are the same. Then he goes on to tell me that Time Warner called everyone and didn't actually know which modems people had. I said " That is F***ing stupid. He could not disagree. I start to walk away and then ask if I will be receiving the 300mbps on this modem then. He says, and I can't believe it, "in 1 to 3 months when it switches." UNBELIEVABLE!!! read more

This is not about this store, this is about Spectrum/Time Warner in general. I am doing an assumption of account after a divorce. We have been working on this for weeks. I had to change out my modem over a week ago and my phone service went out. I called TW and spent 1 hr 17min on the phone being transferred 6x and having to explain everything over and over again. Nothing was noted or explained between phone call transfers. At the end of that phone call and going up and down the stairs 3 times, with possible pneumonia, I had no resolution and discovered my internet was no longer working. I was also told everything would be up and running by Friday. Today, I received a phone call saying the transfer was happening and after an hour everything would be up and running. 2 hours later, nothing. I called and spent another 30 min trying to find out the problem. Apparently, all my equipment needs to be changed out, I'll be having a service call on Sunday for this. This was never mentioned to me by ANYONE until I called back. In the meantime I have no internet service, no tv, no phone. I guess I am supposed to take the kids to Starbucks so we can all get our homework done. I am now seriously considering Direct TV and ATT. They certainly can't be any worse. Btw, if I could, there would be no stars listed. read more

I truly wish I could give them zero stars but your system does not allow that. This company has the worst customer service I have EVER experienced. If you have any choice stay as far away from doing business with them. They truly do not deserve to be in business and their employees have no brains to speak of. They are the worst! read more

I am not even sure how to complain about TWC for Business because they don't have a specific location on Yelp. Time Warner screws more people than a hooker. Our phone service was down completely for 2 days, then our 4 lines didn't roll over so we basically only had 1 line the following week, and to top it all off, our voice messaging was so jacked up that we lost any messages that were captured since they had to uninstall and then reinstall the voice messaging just today, a full week later. Now mind you, I have called 10 times and wasted hours of my life I will never get back. When I spoke to billing about a credit, they tried to pro-rate every service down to the penny that didn't work properly for ONLY the days that a particular service didn't work. They could care less if our agency lost potential new business, lost messages from important clients and that I spent hours trying to get this mess fixed. My only saving grace today was an employee named "Morris" who took care of every problem over the phone today and got everything working properly. I had previously been told it had to be sent to tech support, tech support was escalated, blah blah blah. TWC is the worst in customer service, EVER! read more

I used chat to return dvr and modem (i got my own) and went to return it to the store. They told me i have to switch to spectrum since i was returning old modem, due to telephone jack on the modem. This would cancel my "phone" part of the plan and i would have to switch to spectrum, even when i told them can just use phone app to use it. Employee suggested i can store it in my closet and pay $10 per month. I don't want to loose my medium speed internet. Can't wait for youtube tv. read more

Worst customer service...slow and rude. I'm stuck with this provider because of where I live. I'm upset that I can't choose my cable/Internet provider. This company is awful. read more

Worst part is the wait . I came to return a modem and waiting more than 20 minutes now.expecting more than40 minutes wait. Worse then DMV .i hope time warner can do better. Time is money.dont want to spend 40 minutes waiting to return a modem on a weekend. read more

Waiting to return equipment ... 2 reps, but really wonder if any of these reps know what to do - this is 2nd time here (but different reasons), but both times reps had to figure out how to handle a customer issue. Meanwhile, customers pile up ... Been 30+ minutes just to return something that'll take 2 minutes ... Aaargh! read more

After a horrible experience with a TWC rep (someone outsourced overseas), I almost dropped TWC completely, but decided to give them one last shot by going to the store and talking to someone face to face. Matthew helped me sort out questions I had about my bill, and also gathered all the forms to handle my account transfer. He was polite, efficient, and extremely professional. I was so impressed with how knowledgeable he was on TWC and its promotions, unlike the reps I talked to over the phone. He also ensured that should we have any issues, we could also come to the store and talk to him. It's this kind of service that has renewed my faith in TWC. Kudos to Matthew and Time Warner Cable! read more

customer service rep was rude took about an hour to return 1 modem they need a drop box or 1 person just working returns

This place is terrible. Long lines and not enough people working. The cable service is terrible and customer service is even worse. We are planning to switch our service asap. read more

Time Warner Cable not only LIED & CHEATED my service agreement. When I signed up beginning of the year Jan 2014 the package called "better double star" which include 50 mbs internet + 200 channels+ 2 HD boxes. I was told if I stay on this plan minimum 3 months I'd qualify for the free SAMSUNG GALAXY 10". So in Feb I called in customer service to check on the free tablet, they told me my plan not qualify for the Samsung tablet. So I requested talked to the manager and after waiting on the phone 30 min, she said I should qualify so she created a ticket. I then called in March 9th to check on status. Different staff said I do not qualify then she disconnected my call. March 10th, I called in, and another different staff said the ticket is still open and should be getting one soon. so today April 16, more than 3 months I called and thought the galaxy is on the way, but the manager (his name is Taurein @San Diego office, his ID# TB8) said I do not qualify for the tablet. He also said that my internet speed is only 20mbs which is NOT what I paid for 50mbs per my plan. Anyway, TWC is NOT TRUSTED. Their customer service and sales people said different things and promised lots of things, BUT NOT DELIVER AS PROMISED. WORD OF ADVICE ANYONE BEFORE SIGNING UP WITH TWC, NEED TO GET ALL THINGS PROMISED IN THE CONTRACT OTHER WISE TWC WILL LIE AND CHEAT!!!! read more