Today was a better day at this branch. The associate was very patient and knowledgeable in helping us with our mobile issues today. He had a way of explaining everything to us very clearly and he was not confusing at all. His tone was polite and not condescending like other times we've been here. Thank you Austin for your help today! read more

Spectrum - Television Service Providers Near Me - Santa Clarita, California

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Diane saved me about $180 off my bill. She was very knowledgeable and explained everything to my satisfaction. She didn't use tech jargon, but made it easy to understand for my feeble mind. She saved me money, upgraded my service and was pleasent throughout. This Spectrum location is top tier. read more

I'm extremely concerned about a recent experience with Spectrum. A person who is NOT an authorized user on my account went into this Spectrum location asking why my Wi-Fi was not working. After I had changed my Wi-Fi password, Spectrum staff allegedly informed this person that the password had been changed. This individual has never been listed on my account, does not pay the bill, and has no authorization to receive information about my services or account activity. Even if the employee did not provide the actual password, confirming account-related changes to someone who is not authorized is deeply concerning and made me feel that my privacy and account security were not being properly protected. Customers should be able to trust that account information and service changes will only be discussed with verified account holders or approved users. I hope Spectrum takes customer authentication and privacy more seriously moving forward and better trains employees on handling unauthorized inquiries. read more

I wish I could give zero stars to these clowns. They have a monopoly in my neighborhood, the rates continue to rise, and the quality continually degrades. Their service comes not in hours but in days I wish that they cared about the quality of their work as much as they do about collecting their ever increasing bills. If there's a hell, I hope that the owners of Soectrum have to live in it and rely on their own Internet network. read more

My internet is constantly going out there is always an issue just got the equipment replaced and still the internet connection is down and slow I hate this service the automatic ai help is absolutely horrible and useless read more

Believe the negative reviews. Everyone I come into the store they tell me they can't do anything to help any of my issues. Manager today on 3/9/26 at 10:20 AM wouldn't even attempt to assist. Then I called spectrum customer service and they say I can only do it in store. Don't believe anything spectrum says. I've been cheated too many times. I just cancelled. read more

Now I know why people are cutting ties with cable. It's a total joke. I received a postcard from Spectrum re: a loyalty discount if I scheduled an appointment within a specific week to review our account plan. I did exactly that--drove to the Santa Clarita store, waited to meet with a "specialist," and was told there was nothing he could do to lower my bill. In fact, he said my rate would actually increase if he made any changes. When I said this was a complete waste of time, he had no response at all. He also asked about our cell service, clearly steering the conversation toward bundling. I explained that Verizon--their underlying provider--doesn't even work in the Santa Clarita Valley, and that we had no interest in bundling anything beyond Internet and cable. That's when the tone shifted, and it became obvious this so-called loyalty appointment was never about helping customers save--it was a classic bait-and-switch designed to upsell more services. Spectrum lured me in under false pretenses, wasted my time, and offered zero help. After this experience, I'll be looking for a new provider--just like so many others already have. Their little ploy backfired. read more

People don't do business with spectrum. They are not for customers. They are just for themselves even if you cancel your service two days after your billing cycle, they will charge you for the whole month and they were charging me over $100 for Internet service and when I canceled they sent to my checking account a bill for over $130 claiming that you pay for the whole month and their supervisor Melissa said well you're not our customer why should I even consider you and that's where their head is so do not do business with them. I wouldn't recommend. read more

I just went in to the spectrum location and Diana was absolutely so rude and disrespectful. She was no help at all, and genuinely made me not want to have a plan with spectrum at all due to her attitude. read more

For the first three months, my internet connection was perfectly stable. But over the last three months, it has become the worst connection I've ever experienced. Every 30-60 minutes, my ping suddenly spikes, and packets start being sent with massive delays -- sometimes up to 1000 ms. What's even more frustrating is that the connection doesn't recover on its own: until I reboot the router, the latency stays around 200-300 ms. This happens every single day, whenever I try to use the internet. I don't understand why it used to work fine and now it's like this. At this point, your service has become unbearable for me, and I'm going to switch providers. I strongly advise others to think twice before choosing this company. read more

No name tags so you know to whom I am speaking. Employees do not like their jobs and have limited customer service skills showing no concern for customers needs desires. Staff appears poorly trained on products and functionality of services. I don't know that I've ever given 1 star to a business, but the apathy is amazing. Looking for another provider for internet and television. read more

The nice associate who helped us was very quick and efficient with swapping out our modem and routers. The only reason a star is knocked off is because of the manager who was quite obviously a micromanager. The woman who was helping us obviously knew what she was doing and everything went seamlessly, but the manager came over and watched over her shoulder without speaking a word to me, my husband, or the employee and added nothing to the transaction but unease. She obviously needs management training, possibly a general communication class as well to act like a normal human being. read more

I needed to change a tv plan at a house that was going to be occupied by a house sitter who did not need TV only good internet. I went into the store with a death certificate in hand for the owner who passed away. The gentleman I dealt with was beyond helpful, he started off by offering condolences for the loss of my family member and showed me the most affordable plan for our situation. He collected the old equipment I brought and quickly handled the transition of the account to my contact information and had the new plan in affect by the time I left the store. A very smooth process! Thank You Spectrum for being so easy to deal with! read more

i went in on monday to add a mobile plan to my existing account and the person who helped me, Wendy, is probably the best person you're able to get there. She took the time to answer whatever questions I had, transfer 5 phone numbers from ATT to Spectrum, AND went through the trouble of going over my internet and TV plan and made sure I was getting the best deals on both and that I was only paying for exactly what I needed. She did all of this while making sure I didn't feel rushed considering I came in about 2 hours before they were closing. read more

Jeff Tobias is handled a number of transactions for my Spectrum business line and internet and we refer them to a number of people and they have been very happy with his service, we highly recommend Jeff Tobias from Spectrum. read more

This review is more about the phone customer service. Their internet service was okay. When you call to close your account, they route you to basically their sales team and keep you on the phone for an HOUR trying to upsell or side-sell you to one of their other products. I said i was ill and losing my voice but that didn't matter, they've got a sales quota and won't close your account until you buy one of their other products. Seriously? Keep me on hold for 30 minutes then another 30 minutes searching for products to sell me?? Not even kidding - he tried to sell like 5 other products to me. Screw you, Spectrum. You are a terrible company. read more

This Spectrum location really feels like family. The few times we elected to come in, we had the pleasure of receiving support from Diana. Wow! She's always on point with each transaction, knowledgeable about every question. She's seriously our go-to concierge for anything Spectrum-related. We just wanted to take a moment to extend our gratitude to Diana and the entire Spectrum family for not only offering great home and mobile services, but great customer service as well. Best regards, read more

The service can be a little slow, but overall I had a positive experience here. They have a nice lounge/waiting area and a screen that shows the line. Pro tip: be sure to check in at the kiosk that is located to the right of the entrance. It was a little tricky to navigate and no one directed or helped; just had to figure it out on my own. The rep was helpful, and they do their best to make it a quick and efficient experience. This location is definitely better than the one is Van Nuys: that one is always busy, no chairs/waiting area and a pain with long wait times. I will definitely be back. read more

Since I signed up I've had nothing nothing but shut downs. I negotiated a good package for Wi-Fi and cell but now I think it's not worth it if I have to reboot, call, fuss around, and wait. Seriously what a poor cable company!! I rarely had problems with AT&T. So done!! read more

I own a company that supports IT needs for other companies. Our strong recommendation is always for Spectrum Internet. Our rep, Jeff Tobias, is terrific, and all of our customers are very happy with Spectrum. I have their internet for my office, as well as cell service for my cell phone. read more

I would give a 0 if I could. In the past 3 weeks, I have had 1 full day outage & another half day outage. I switched to Hulu TV & love it! I also found out that I canceled Spectrum mid billing cycle & they do not prorate service so I paid for 21 days of Spectrum without even being able to access it! Scammers! read more

I've never had a problem with the service here, whether exchanging a cable box or to pick up a new remote. This past visit was to inquire about their mobile plan. We entered the store and signed in, only to be greeted by a medley from both a "Karen" and a "Kevin". They seemed to be dissatisfied with their wait time, loud mouthing the 2 lone black gentlemen behind the desk. On previous visits, I've counted as many as 4 and 5 representatives, so maybe others were at lunch or on break? But I guess these 2 should be doing the work of an entire staff "Karen" & "Kevin"? And sure enough, others started gradually returning behind the desk from wherever they'd been breaking. "Kevin" had already left after "waiting for 20 minutes" he grumbled before making his exit. "Karen's" name was soon called right after. We we're up maybe 10 minutes later. Okay, so I'm considering an upgrade to the iPhone 13 Pro Max. And no, I don't need to see the iPhone 14 when it arrives, possibly next month. My poor iPhone 8 has seen better days. One of the loudly criticized reps was our helper. Very knowledgeable about various plans they offer. And informing us that their mobile coverage is actually piggybacked on Verizon's. That was an eye opener; not necessarily good/not necessarily bad. I didn't care much for my Verizon coverage in the past. But that was years ago. We thanked him and made our way out. We then made our way to the next mobile provider stop; we currently have AT&T. read more

My grandma went in today around 130 and she wanted help with her phone. The lady working was very rude and not helpful at all to my grandma. There was a guy that ended up telling her what to do but the lady was very rude. Even last time my grandma went she was still very rude and had an attitude with her. I don't recommend going here. Rude service read more

I am so glad that I was finally able to get rid of Spectrum. After years of crappy service and exorbitant prices I just installed an Apple 4K TV remote and I get all my TV channels and more. I also installed a T-Mobile internet modem. NO MORE SPECTRUM!! read more

This is the second state I have lived in where I had to have their service because they basically own the region. Capitalism at its worst. I literally just had the technician leave to set up my service and the Internet is down and there is a problem. I now have a second technician who will be here sometime tonight. I teach online so I'm stressed about this service once again being more out than on. If your area offers any other service I would go with them. I'm giving them a two simply because they do recognize I work online and need the Internet to work. read more

NOTE TO SCV RESIDENTS WHO ARE THINKING ABOUT GETTING SPECTRUM.... It's almost impossible to cancel service over the phone. The rep's make it an extremely lengthy and excruciating process. I had to argue with 2 reps and tell them they were manipulative with their reverse psychology or pinning the blame on the customer for their lackluster service... I waited for Spectrum to call me back for 30 minutes to cancel my service. Once They called me back, a "specialist" was on the line. I had already called before to downgrade from "Ultimate" internet to regular because my bill went up to $100 a month. When I downgraded it went to $80. I was already having issues with my internet service before I downgraded, such as having spotty internet while on Zoom calls. I also couldn't really stream on multiple devices, we had to consistently have people shut off wifi connections on their devices to be able to use the wifi. The specialist refused to cancel my service saying that only spoke to new customer sales and not "specialists" like himself. So comical, because I've called Spectrum multiple times about my options. Nonetheless this "specialist" kept talking over me and kept saying "we are the number one recommended service of your location", and would also through it back at me saying "when is the last time you called to get your equipment upgraded." Such a scam to try and put it back on the customer. He transferred me over to another line once we kept talking over each other and I said all I wanted was to cancel service, only to be placed on a long hold. ALL I WANT TO DO IS CANCEL MY INTERNET SERVICE. read more

I'd like to add my voice to the many others that speak to terrible service at this location. I received specific instructions from Spectrum customers service on the phone to pick up a router. I should say they were very helpful. I won't go into the specific details as my issue is really with the attitude and lack of professionalism. When I arrived at the location the desk agent was extremely rude and unprofessional and essentially told me he didn't care what I'd been previously told. I asked to speak to the manager, Paul who was just as unhelpful and unprofessional. I called customer support from my car and they thoughtfully apologized for the behavior of the onsite staff. They credited my account and did several other make goods. So remote support was great and onsite support was terrible. I filed a formal complaint against both the desk agent and manager. read more

I got my 84 year old mom a flip phone because it was easier for her to use. At the end of the first week I had to return to spectrum and they gave me a new battery. A couple weeks after that, the phone stopped working in certain areas so again I went back. I was told that there was nothing they could do because it had been 28 days since we bought it. Wow. Really. The phone never worked and now my elderly mom needs to pay $100 for the darn phone. Very disappointed in the service i received at this location as well. They were no help and actually the service guy just started looking at his phone while my mom and I tried to figure out a solution. Do not go here. No customer service at all. I'm taking her back to Verizon read more

Wow. This place... My spectrum box stopped working today. After talking to a tech guy online he told me to take it to a store and get it replaced. This sorry place is my local store. I duly drive down there and walk in. As soon as I enter, some big guy who works there bellows at me from the counter. This is how the conversation went: Spectrum guy: (shouting) EXCHANGE?!?! Me: ( Off guard) What? Spectrum guy: (still shouting) ARE YOU HERE FOR AN EXCHANGE?! Me: um, yes... Spectrum guy: WE'RE OUT! Me: what do you mean? I'm closer to him now, so he stops shouting at me but is still belligerent and aggressive. Spectrum guy: we're OUT! No units! Me. Uh ok. When will you get more? Spectrum guy: ( irritated) I don't know, sometime, maybe tomorrow. Me: Is there another store I can't try, I need my service, I work from home. Spec guy: ( Sighs heavily.) San fernando, and porter ranch. Me: Do u have the address of the one in San fernando? Spec man is exasperated and starts waving his arms around. Spec Guy: No! Go look it up on Google. Me: well can u call them and see if they have any in stock before I drive all the way there? Spec Guy: No. At this point, I give up, turn and walk out, tired of dealing with this rude, unhelpful asshat. From my car, I call the store in san Fernando, but of course you can't, it goes to Spectrum central who tell me I can't call the store directly and (rather stupidly,) aparently neither can they... So 30 minutes later, muttering and cursing under my breath like a nutcase, I arrive in San fernando and I am greeted politely and helped immediately by Fabian, who sorts my issue out in about 3 minutes, and who also is polite, friendly and treats me like he actually likes helping people. I drove home happy that at least one person at spectrum gives a. S**t about their customers. On the way I call spectrum, to make a complaint about the guy at this store, and a compliment for Fabian. Spectrum tells me there's no way to do either except go back to the stores and speak to the manager directly. Anyone remember when the USA was seen as the pinnacle of customer service? Verizon, AT&T, please come to Santa clarita and break Spectrum's monopoly. There are lots of people here who will throw you money so we can get away from this awful people, their rude employees and their terrible service0. Do yourself a favor and go to San fernando instead of this store. unless being treated like dirt is your thing, of course. Joking aside, I won't be going back here. read more

Deserved ZERO stars. Thirty year customer of Comcast, Time Warner and unfortunately now Spectrum. Had to return a cable box today at our local Spectrum store on Carl Boyer Drive. Waited in line for over 30 minutes and was then told I needed to sign in. Told the rep I'm sorry, been here multiple times before any never had to sign in. Must be new? Anyway, he didn't seem to care and told me there were many people waiting who signed in. Immediately called Spectrum to complain. I talked with a rep named Raj. He was very helpful in listening and supportive. He filled out a report to upper management. I'm waiting for a call back. Raj apologized for the lack of customer service and and informed me I can drop off the box at any UPS location. I went to the one on Golden Valley and received my receipt in under a minute. What I learned today: . Some people should not be in customer service. The rep in the store was rude, insensitive to a customer need's and handled the situation poorly. The rep on the phone, Raj, handed the call correctly. Listening to the customer, helping with a complaint, forwarding complaint to upper management and providing alternatives like the UPS store. Might even be saving a long time Spectrum customer. If you decide to go to the store , remember to sign in first and avoid a frustrating day. read more

I called to have my service changed to just the Internet since I hardly watch regular tv and they are charging me $150 bucks. Only $47 bucks of that is internet. I called and got a screener. Once she found out I was trying to downgrade, she switched me to another dept and I have been on hold ever since! Obviously they switch me to a line that will never answer, especially since my new billing cycle starts in a couple of days. Looks like I will need to go in person to do this deal. I couldn't believe all the bad reviews I saw when I came on here. I said to myself " I am so screwed!" Geez there must be some local companies in Santa Clarita that can just provide internet, so I don't have to deal with this? UPDATE- They finally answered the phone at 8:47. The they tried to get me to keep a portion of cable. When that didn't work they tried to sell me their cell service even after I told them I had been laid off. Anyway, I was on the phone 25 minutes with Martha. I got the feeling she was just trying to up the price. From 47 to 75.. When I asked her why ...she was telling me something about upgrade equipment! I had already told her that I had my own router/ modem. So upgraded equipment didn't affect me. When all was said an done . 2 hours and 9 minutes later I'm paying for internet with 100-200 speed so she says, and really didn't explain the wide range well. Anyway, now to see how the internet will be working. I hope to hit heaven I do not have to call them again for any reason. I called the electric and gas companies also today to change the account name and it was fast easy and pleasant. Calling Spectrum was almost as bad as people have told me that it is to call EDD. Only difference is Spectrum is taking money from you and didn't just hang up on you, though honestly..I was expecting that they would! read more

Spectrum - On hold 1 and a half hours and counting! - Television Service Providers Near Me - Santa Clarita, California

Customer Service is beyond terrible...indifferent, unhelpful and don't care about customer satisfaction....they've really gone downhill from when they first started..... read more

I hate Spectrum! I'm in line waiting on customer service to return a router. I've been here for 45 minutes!!! All customer service reps are selling phones. Cable TV customers have to wait? WTF?!? This place sucks! read more

Spectrum - Television Service Providers Near Me - Santa Clarita, California

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Senior citizen here, I missed calling Spectrum by 3 days about any promotions and they were unrelenting, could care less. Bill is going up $62 a month so $744 for this next year. Customer unservice person basically said she could do nothing except lower the bill by getting basic TV. We HAVE basic TV already! So we're screwed. Worst customer service ever. And forget going to the Spectrum store on Carl Boyer Drive. I was there in June 2022 and there was a room full of customers. I had an appointment and so was called up to the counter and some man came up behind me and smacked me on my back saying I cut in front of him. Really? I had a freakin' appointment and told him so. The two employees just looked at him and shrugged their shoulders. I should have had him arrested for assaulting me. NEVER go that store, period! read more

I don't know if another one star review does any good to change the vibe in this location , but I had a bad experience like many others .while I was waiting in the line , I noticed the rude employees interacting with customers, and I was hoping they'll be nice to me - NOT ! a woman ( her name was Diane ) talked to me in a rude and condescending tone and made me upset over a routine easy transaction -NEXT ! I walked off and called Spectrum . my advise to everyone : stay away from this store read more

I have been a customer of Spectrum's for over 6 years. Recently, my internet has had lots of problems so I decided to switch to ATT for their Fiber internet. Spectrum has been has raising their rates on me year and year and when I call to cancel, all of a sudden they can charge me $35 less a month and increase my speed. But, because I was one day into my new cycle, I was told I would be billed the full $90 for the month. I am fuming. If there was any chance of me considering using any of their services in the future, this interaction with the billing department has made it easy for me to say I will never use them again for anything in the future and would advise you to steer clear as well. read more

Jeaustin is a store specialist at the location on Carl Boyer Drive. I went in last night about 5:30pm to have someone help me with my mother's phone who has an iPhone SE. As I was signing in to be helped, Jeaustin approached us and said he could help us. I told him the problem we were having with my mom's phone. The home button was frozen or stuck. We couldn't access her phone. He then suggested we go to an Apple Store since it was a defect on the phone. at that point I just decided that we just needed to upgrade her phone. He helped us with the transaction. It was a bit difficult because again the fingerprint was needed, but he went above and beyond and did what he could and we did walk out with a new phone. I would like to Thank him. He stayed past his shift to help finish the transaction. This is definitely great customer service as I am in retail myself. read more

I went to this spectrum store, went in line with 1 customer being assisted and the other one who is ahead of me was left by the spectrum lady saying wait for me to be back. He waited for around 5 mins. and I will be the next in line. I did not sign in same as the the guy waiting in the counter. A spectrum guy came out from their office, called a name who signed in but that person was the last on the line. Some people who are in the line are saying that the machine to sign-in is not working. The spectrum guys did not care and just assist the peron who sign in. The person ahead of me waiting in the counter was left un attended. I left the store disappointed and some customers followed. This store has the worst customer service. read more

Monopoly on internet speed in Santa Clarita. Will raise your rates every other month. We got to $330 a month before we finally pulled plug on them. This whole valley can't wait for actual 5G speeds to dump them. This City needs to do something to stop this. It's outrageous! read more

I had Att for a very long time. The prices were great but the internet was not so great when Covid hit. They had great customer service. Spectrum has no heart for it's customers. They won't adjust the bill won't offer military pricing they are just terrible when it comes to taking care of the people who keep them going. Their customers. So sad. read more