Failed to cancel my service, denied that I called to cancel my service, refused to cancel the bill…read morefor the unused service. Fuck them. Literally never again.

Well, I originally signed up there said there be no fee to Switch. They charged me 1000 to switch…read moreto Spectrum. We had service outages their salesman lied.

I have been with Break from cable since they starte. Jaquan is a valuable asset to the company and…read moreI have recommend their service to all my friends and family. beat the cost for cable and get with Break From Cable 5 star ratin

Sub par customer service. Must have limited staff. Good product when it works. Unfortunately,…read moregetting a person to respond isn't likely to happen very quickly if at all. Disappointing after 2 years of decent experience it's beginning to lose so many subscribers. There's a similar service provider inviting BFC customers to change. Just saying, keep up.

They are allowing phone scammers to abuse their service using spoofed numbers. The scammers can…read morespoof a number but cannot hide the VOIP network the callers are using. I've been getting calls from all kinds of numbers on their network every day this week.

like apparently everyone else who came to review:…read more I had a myriad of problems today with Spectrum. I talked to 6 (you read that right) representatives and still am not situated with my service. I'm setting up a new service; 2 representatives put orders in for only half of my equipment. Another tells me just to go into the store and pick up my equipment. I get to this location and Amber, the world's rudest, nastiest, and most incompetent "customer service" representative I have ever had the displeasure of speaking to (seriously I really can't fathom Spectrum hiring anyone worse), tells me "the policy changed yesterday" and that she could only issue me the router without the modem. She tells me I have to wait until the 25th (so 4 days without internet as a law student) to get my modem in the mail. She tells me to go call her director or customer service. So I go out to my car, and I call customer service. They then told me to put someone in the store on the phone to tell them I am supposed to have my modem. Long story short, I get my modem. I get all the way home and realized that Amber either intentionally or ignorantly gave me the wrong router. So I go all the way back to this location for them to then tell me they just ran out of "the tall routers" (ie the 5G). So due pretty much largely to the incompetence of the one and only "Amber," I now have to drive 30 minutes to Seminole. So I drive to Spectrum Seminole who, with the kindest service I've received all day from this sub-par company, immediately give me the correct equipment. This location is abhorrent. Do better. And Amber, you're the actual worst.

Uly is the man! Place was super busy and he was helping…read morepeople left and right. Getting people in and out making them smile and laugh the whole time. Spectrum is the best! Uly is the best! 10/10 would recommend spectrum 10/10 would recommend Uly! Be careful of Kyle the break room thief he will steal your snacks

I walked into the store at 4 PM with my spectrum return of Internet and cable box and the filled…read morewith and us with returned and a employee of the store came to the front and said anyone that has spectrum go to UPS down the street otherwise they're gonna have to wait an hour here just to drop off the . Absolutely freaking ridiculous that someone would have to wait that long. There were employees helping people but that is just ridiculous. Sending people the UPS down the road get it together. Spectrum have a dedicated return spot

Business Internet was out for 6 days !!! We've called 6 times! They won't send out a technician…read more They still haven't !! It's still down!! They sent us "a new router" and it didn't come with the cords needed to connect, and our router was broken to begin with and they sent us an internet booster so it's useless! We are a medical office, this is so bad!!

Their customer service is useless. A car accident damaged a pole in the neighborhood and my service…read morewas immediately affected by frequent drop outs. I explained this and requested a service crew investigate. 2 agents disconnected my chat when I said I refused to "upgrade" to have them fix faulty service. Insulting.

John came in to install my new service today (100/100 Internet only). He did a great job. Very…read morevery quick, ran new cables, and walked me through the install end to end. The fifth star comes from a great job of running the cable in a discreet and professional manner and tacking them down well. He stuck around for a speed test and the service looks like it's running over 100/100 in the middle of the day. I've had a bunch of bad experiences with cable companies. This was by far the best experience to date.

Terrible experience. Service never worked from the moment of install and technical support and…read morecustomer service refused to send a tech out. On top of that, after a week with no service, they still charged me a cancellation fee and restock fee. Terrible, terrible, .....

The apartment complex I'm in has an exclusive contract with Spectrum that only allows their coaxial…read moreconnections. I moved units and hooked up the equipment myself. I was experiencing much more severe buffering issues than I had at my old location. They convinced me that the problem might be the Modem Router that I had brought from my old unit. They substituted their modem (NO router connections but they'd rent me one for an additional 10$ per month. Their modem didn't solve the problem. Also my old Belkin router would no longer work with their new modem. I switched to an ATT Air Account. My Belkin is back working again and While I'm paying more per month for ATT, I'm just fed up with Spectrum's ever enshitifying service.

Shout out to Jerod with Spectrum Customer Service. Jerod was very patient with my elderly mother…read morewhile she initiated service in her new residential community. There were lots of channel choices and he explained any and all channels she asked for additional information on. Jerod is an exemplary employee, thank you again Jerod for your time and patience today!

Had an amazing rep - Loreley - who helped us select the right phone and then transferred the data…read moreseamlessly to the new phone. The first AT&T store we visited on 4th in St Pete had a rep that was rude and unhelpful... we were ready to try a competitor, but decided to give AT&T one more try. So glad we tried another location!

Went in to confirm the auto pay with my account as I had a new credit card number. Neither of the…read more2 salespersons wanted to help. Full of excuses, they said they couldn't access my AT&T account and kept telling me to call their 611 number which I had done previously. You cannot get a live person with that 611 number. It keeps sending you back to the computer generated "run around." The salesclerks at this store are worthless and it was time wasted going into this AT&T store to try and get any help at all. Cancelling AT&T and going with another phone network.

I usually dread entering any Spectrum location, as the wait is usually very long and the customer…read moreservice is often lacking. I have been here twice now and both visits were brief and very helpful. On my first visit, I wanted to replace a cable box that was getting so hot, I was afraid it was a safety hazard. On my second, I wanted to replace two remotes that were no longer functioning properly. The staff here were excellent and I was on my way home with new equipment very quickly. This Spectrum location is the best I have ever visited.

Worst customer service ever! 3 people walked out in the 40 minutes I waited only to end up walking…read moreout myself... employees all chit chatting, taking breaks... do not go here.

My PC was running poor due to bad links installed. The links were removed successfully and my PC…read moreis running great. The turnaround time in taking my PC for repairs and picking it back up was reasonable.

Always helpful! With both Apple and Windows products. Alex buys and sells phones and computers…read more I've been going there for years. Highly recommended!!