Set up was easy and my installer James was truly five star! He went above and beyond to ensure that…read moreeverything was working and even called us after to make sure we were happy! No problems with internet working great , no buffering and saving money at half the cost of my previous provider!

Failed to cancel my service, denied that I called to cancel my service, refused to cancel the bill…read morefor the unused service. Fuck them. Literally never again.

I have been with Break from cable since they starte. Jaquan is a valuable asset to the company and…read moreI have recommend their service to all my friends and family. beat the cost for cable and get with Break From Cable 5 star ratin

Sub par customer service. Must have limited staff. Good product when it works. Unfortunately,…read moregetting a person to respond isn't likely to happen very quickly if at all. Disappointing after 2 years of decent experience it's beginning to lose so many subscribers. There's a similar service provider inviting BFC customers to change. Just saying, keep up.

They are allowing phone scammers to abuse their service using spoofed numbers. The scammers can…read morespoof a number but cannot hide the VOIP network the callers are using. I've been getting calls from all kinds of numbers on their network every day this week.

like apparently everyone else who came to review:…read more I had a myriad of problems today with Spectrum. I talked to 6 (you read that right) representatives and still am not situated with my service. I'm setting up a new service; 2 representatives put orders in for only half of my equipment. Another tells me just to go into the store and pick up my equipment. I get to this location and Amber, the world's rudest, nastiest, and most incompetent "customer service" representative I have ever had the displeasure of speaking to (seriously I really can't fathom Spectrum hiring anyone worse), tells me "the policy changed yesterday" and that she could only issue me the router without the modem. She tells me I have to wait until the 25th (so 4 days without internet as a law student) to get my modem in the mail. She tells me to go call her director or customer service. So I go out to my car, and I call customer service. They then told me to put someone in the store on the phone to tell them I am supposed to have my modem. Long story short, I get my modem. I get all the way home and realized that Amber either intentionally or ignorantly gave me the wrong router. So I go all the way back to this location for them to then tell me they just ran out of "the tall routers" (ie the 5G). So due pretty much largely to the incompetence of the one and only "Amber," I now have to drive 30 minutes to Seminole. So I drive to Spectrum Seminole who, with the kindest service I've received all day from this sub-par company, immediately give me the correct equipment. This location is abhorrent. Do better. And Amber, you're the actual worst.

Uly is the man! Place was super busy and he was helping…read morepeople left and right. Getting people in and out making them smile and laugh the whole time. Spectrum is the best! Uly is the best! 10/10 would recommend spectrum 10/10 would recommend Uly! Be careful of Kyle the break room thief he will steal your snacks

New customer service,I have paid I have a account. I have not the service I Paid for…read more They are going out of their way to tick me off,Been two weeks at new condo I have 6 channels and they are not interested in any way. Anyone know of a reliable cable service?

Business Internet was out for 6 days !!! We've called 6 times! They won't send out a technician…read more They still haven't !! It's still down!! They sent us "a new router" and it didn't come with the cords needed to connect, and our router was broken to begin with and they sent us an internet booster so it's useless! We are a medical office, this is so bad!!

Their customer service is useless. A car accident damaged a pole in the neighborhood and my service…read morewas immediately affected by frequent drop outs. I explained this and requested a service crew investigate. 2 agents disconnected my chat when I said I refused to "upgrade" to have them fix faulty service. Insulting.

So disappointed as I was really looking forward to moving my service to Frontier/ Verizon Fios…read more However this was not to be. My original install was scheduled for July 5th. When no equipment or installers arrived, I spent an hour and a half on the telephone trying to sort it out. The four people I spoke with all apologized and couldn't understand why or how it had been canceled. An email arrived advising that I was to do a self install, although no equipment has ever been sent and it would be impossible for me to install FIOS! Another install was scheduled and assurances made that the installers would in fact come the following week July 10, and the equipment would be there prior to that date. When no equipment arrived and they did not show for a 2nd time today, I called in to cancel. 6 different people all politely apologized to me and tried to assure me that they would come on a third scheduled appointment on the 12th! Seriously? Imagine my surprise when I received a bill today from Frontier for services started on July 5 ( original scheduled install date) Dennis in the retention department finally was able to cancel my order, cancel my account, and request credit removing all charges. Yet it will be 7-10 days for approval, he tells me not to pay this account, and there shouldn't be a problem. I have an order confirmation # and it won't be a surprise to me if I have to follow up on this also. I have no confidence in Frontier after so many blunders and wasted time. My service was never even started, but they are billing me for it. Each time I have had to call in, it take several people and about an hour and a half transferring you between departments. Do you have time for this? I would hope this organization takes a real look at their lack of communication between departments and becomes more proactive than apologetic.

Be prepared to be available all day and then stood up without notice. This happened to me more than…read moretwice without warning or call back from the company. Then you will have to call them back and wait 30 minutes then explain to the rep only to be transferred to support with a grand total of 2 hrs on the phone. As if it wasn't frustrating enough to be stood up!! 1 star only because the fios service.

Well, went to purchase a new flip phone..Had issues with the name displayed on phone..Spoke with 5…read moreemployees because I had to go back 5 days in a row.. One said "not my favorite phone" another one said "to tell you the truth I am not familiar with this phone or issues. Thank Goodness for Lana!!. She listened to me, knew who to call for assistance and quickly solved the issue. Susan

Went in to confirm the auto pay with my account as I had a new credit card number. Neither of the…read more2 salespersons wanted to help. Full of excuses, they said they couldn't access my AT&T account and kept telling me to call their 611 number which I had done previously. You cannot get a live person with that 611 number. It keeps sending you back to the computer generated "run around." The salesclerks at this store are worthless and it was time wasted going into this AT&T store to try and get any help at all. Cancelling AT&T and going with another phone network.

I usually dread entering any Spectrum location, as the wait is usually very long and the customer…read moreservice is often lacking. I have been here twice now and both visits were brief and very helpful. On my first visit, I wanted to replace a cable box that was getting so hot, I was afraid it was a safety hazard. On my second, I wanted to replace two remotes that were no longer functioning properly. The staff here were excellent and I was on my way home with new equipment very quickly. This Spectrum location is the best I have ever visited.

Worst customer service ever! 3 people walked out in the 40 minutes I waited only to end up walking…read moreout myself... employees all chit chatting, taking breaks... do not go here.