Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

Stopped by this location because I got a new Boost phone online and when I tried to activate over…read morethe phone the person told me that the SIM card that was shipped with the phone wasn't compatible with the phone, that I need to get another SIM card. I stopped by Boost to buy another SIM, but the employer there was able to activate my phone with the SIM sent to me and within 2 mins. Excellent service and obviously very knowledgeable employee. Will definitely come back to this location if I have any new phone to activate or any phone problems.

Horrible customer service from the girl working alone at 1130am on June 8th in a sunflower mask. If…read moreyou seek great customer service go to the corporate Boost store at Santa Monica Blvd and Western. Do not waste your time or money at this store.

AJ swapped out my WiFi this morning. He was on time, courteous, knowledgeable, and thorough. I…read morecouldn't ask for better service. Thank you!

BAI Connect took my condo building's business, then refused to upgrade us…read more My condo building got fiber internet installed with BAI Connect instead of one of the big companies like Frontier or AT&T when it was built. However, BAI only put in wires for 300/300 up and down even though it is fiber. When I moved in, I connected with BAI over email in hopes they would come resolve this. I offered them a commitment from our HOA/residents for a certain amount of signups and would have happily advertised their services to the residents over other options like spectrum. And to their credit, they were responsive at first. They even sent a tech to our building to assess. However, after this tech came, I never heard from them again. Months passed and no response, even after I followed up multiple times. My building is now taken hostage by BAI because other fiber companies won't route fiber to our building since they are here, but they won't give us gig speeds. This harms our building's value and our resident's internet experience and options. Spectrum charges us more money because they don't have any competition. I would be happy to and will change this review if someone from BAI explains to me why they can't bring us to the modern age of fiber internet. Until then I feel sad that our building is being taken advantage of.

This isn't necessarily an indictment of this particular Spectrum store -…read more my experience with the staff was fine. My frustration is with Spectrum's service and pricing as a company. After nearly 20 years as a customer, through all the mergers and name changes, I finally closed my account. It always seemed like rates kept creeping up, while long-time loyal customers were the ones paying the highest prices. New customers got the deals; existing customers got the shaft. The final insult was discovering that Spectrum doesn't prorate your final bill when you cancel. After two decades of loyalty, that left a particularly bad taste. A disappointing way to end what had been a very long customer relationship.

I went in to cancel my internet service, and luckily it was quite empty on a Monday morning. Aleck…read more(I believe his name was) helped me out I got out less than five minutes. I was so glad it was so quick! But I can't say for how the time is when it's busy. :)

Fusion Networking and Tech did a fantastic job on our Cat 6 cabling project. The installation was…read moreclean, well-organized, and clearly done with attention to detail. Everything was labeled and set up in a way that makes ongoing use and maintenance easy. Their pricing was fair and straightforward. On top of that, they were great to work with as they were very responsive, professional, and flexible with scheduling. Overall, we had a very smooth experience from start to finish. We'd highly recommend Fusion for anyone needing reliable, high-quality network cabling.

They were pretty quick from contacting them to them showing up. They went above and beyond and…read morereplaced all the telco lines to fix the issue.

Service was top notch! Mike the store manager & Norvin the…read morestore specialist were great! Hands down the best customer service I've ever had. They were both helpful, genuinely kind, professional, and knowledgeable. These guys should be out training other stores.

The staff at this Spectrum location were actually helpful when they were available, and it's clear…read morethey're doing what they can with the limited resources they have. Unfortunately, the place is severely understaffed, which led to an extremely long wait just to speak to someone. It felt like the employees were set up to fail, juggling a packed room of frustrated customers with barely enough support.

We got Frontier fiber installed back in December 2025. But since the line is across the street they…read morehad to run it through the air across the street, tie it to one of my trees and then drape it diagonally across my front lawn about 250 ft to my house. It was fine when the snow was on the ground but I've been having to move it around each time I mow my lawn now. I've called them repeatedly to have them bury the line and they've given me three dates now that came and went, and aside from the initial visit, where they texted me saying they couldn't bury the line because of snow, the other two dates came and went without giving me a reason. I've been calling them every month now having them give me full credit for each month the job remains unfinished.

Anyone thinking about switching to Frontier (by Verizon)? Do yourself a favor and don't…read more We switched to Frontier (by Verizon). What's mess. Worked for several months. Then out of the blue, zero services - no Internet (we have jobs and kids who need access for school) and since TV came over the line, none of that either. Every morning, noon and evening I'd get a text saying restoration of service by X (i.e. 4pm the same day). After a day or two that showed itself to be a straight lie. No human to talk to on the phone, either. This baiting fraud went on for two weeks until we switched back to Spectrum. They owed me $7.01 per their recurring bill and kept it for months and months instead of just sending me a check. Eventually they sent a prepaid MasterCard I never requested containing my $7.01 which, if I activated, screwed me over with annual fees, etc. I finally got in touch with someone in the Philippines who said they'd send me a check; haven't gotten it yet - been about a week. Frontier is about the worst company with which i've had the displeasure of doing business. Shady and unfair business practices at every turn, in my view. Stay always unless you're a masochistic glutton for punishment. Consider yourself warned.

Based on the comments and my own experience, seems like there are 3 kinds of Verizon stores…read more Corporate (located in ktown), regular (this location) and franchise (Alhambra - which would get a one star from me because the girl there messed up the info on my account, claimed she had to create another account and oddly, took my card to the back and coincidentally I started getting additional fake charges on it). But the gentleman here (stocky guy with short hair) who seems to be there all the time by himself, always holds it down, is professional but friendly. Sorry I don't know that guy's name but he alone deserves the 5 star.

I have to give Omar Ortiz (I hope I got his name right) a shoutout for being so patient, helpful…read moreand knowledgeable. He demonstrated excellent customer service!