Otkay was professional, knowledgeable and honest. Reasonably priced too…read more Was available to come to my house right away also. I had a washer that stopped working, an error code came up that indicated broken door lock. The new door assembly would be very expensive. Otkay took apart the door and told me it was fine; that digital error codes can often be wrong when the mother board is going. The spinner basket was off balance too, so he told me to get a new one. Even recommended some good brands and suggestions where to shop. He could have charged me allot to replace door lock assembly and fix off balance basket. I appreciate his integrity, and I will definitely call him again.

I highly recommend this company... once again he provided honeston service and pricing. It is the…read morefifth time I've used to services and will continue to do so in the future.

This company won't give customer time for appointment until DAY BEFORE SCHEDULED APPOINTMENT! This…read moremeans the actual day of appointment can't be planned until customer notified the previous day when they might be showing up on appointment day. Wow. Astonishing! " This is our process" is the response when customer questions method. I'm stuck with them because of an appliance that came with our house. Completely inconveniencing one's customers isn't how one gets NEW business. If I were to refit my kitchen I'd consider going elsewhere, unless they were willing to be more customer oriented and considerate of customer time & planning. I don't have problem with the actual servicing of appliance, it's the scheduling that is absolutely ridiculous.

Service was fantastic. From the beginning to the end you are always reminded of your appointment,…read morewhere the technician is so you know when he'll be at your house. My technician was professional and knowledgeable. He resolved the issue with my oven. I would call upon Tri-City in the future if needed.

Always on time. Easy to work with. Fair pricing. Reliable. Excellent follow up on requests…read more Zeus and Alex were both great. Will use again !!

I can't recommend Zeus enough. He came and diagnosed issue with the LG washing machine quickly. He…read morewas able to get parts quickly install was great and work completed was excellent. His pricing is very competitive and fair.

Robert resolved our issue very quickly and efficiently.. we were very pleased with the schedule and…read moreproject repairs.. Thanks Lux and Robert

Sultan came out to service my dryer which had a button stuck inside the door. A very simple issue…read moreturned into a catastrophe, as he ripped off a metal ring from the dryer drum and could not get the pieces back in/on. I had a fully operable dryer before he came out.... he then told me it would be $600 to fix and I told him no way. I paid the $99 service fee, which later was refunded after 2 days of back and forth. They actually defended what he did. Here are the photos. Don't trust this service. Now I have to buy a new $1000 set because he couldnt remove a simple button. Massively disappointed I chose this business.

Paul is great. Reliable, on time and fair pricing. He's been out to fix our washing machine and our…read moreoven. Highly recommend.

Paul came out to assess my dishwasher on the same day. Because the model was foreign, the part…read moreneeded was going to be hard to find but he did his best to find it. Unfortunately, he couldn't find it. Paul led me in the right direction and gave me helpful info when purchasing my new dishwasher. He came out and replaced the dishwasher and hauled away the old one. He was reliable, responsive and professional.

Nick was great, came by a few hours after I reached out, and had our refrigerator fully fixed by…read moremid afternoon.

Extremely unprofessional. The tech left my home without letting me know what the issue was and…read morelater hung up on me after I called to ask what was found.

Hard working, timely & trustworthy. Highly recommend. The…read morereview is making me use 85 characters....

First and foremost, Conner raises the bar for Best-in-Class Appliance Repair Technicians!…read more I FOUND OUR DRYER REPAIR EXPERIENCE WITH CONNER TO BE BEYOND TOP NOTCH (MAY 2023). Conner shows up and his hand is wrapped in a protective trauma splint, having just smashed it while working on an appliance the day or so before, so the guy literally is one-handed. He then proceeds to repair our dryer as if he had another invisible arm and hand. He got that thing apart with finesse and skill somehow managing with only one decent hand. It was awesome and he wasn't a hacker, beating the tar out of our dryer like some Joe 6-pack (a low-quality repair guy who will do any job for a 6-pack of cheap beer.) Not hard to imagine the discomfort from throbbing pain the guy endured to deliver his brand and take care of his family, a very respectable ethic. I offered to give him a hand (couldn't resist the pun) when he needed it and he thanked me, but never asked. RESPONSIVE AND QUICK TO SCHEDULE. He was responsive through my Yelp messaging request and scheduled our dryer repair quickly. When he arrived, the problem was as we thought, a failing belt. He also suggested the wisdom of replacing another related item (I forgot the part), as it was wearing and also typically goes soon after the factory belt, indicating the high probability of saving us money from not having to pay him labor to come back out in a month or so and open up the dryer again! Conner earned more of out trust in that moment, not to mention it is a suggestion a homeowner loves to receive. COMPETITIVE PRICING. His pricing was very competitive, even though we weren't shopping for the cheapest option, but rather preferring sooner scheduling and quality. I just remembered I hadn't written him this review (he didn't ask, just something I felt was merited) and am about to leave him a voicemail asking him to schedule a replacement on our most recent need, a squeaky washer belt. Makes sense, a few months later than the factory dryer belt, the washer belt is starting to go. Thanks, Conner! Appreciate your integrity and quality.

Came out to clean my old dryer and get it running again. Great job. Came on time and was very…read morecourteous.

Great follow-up and honest repairman. Thanks for getting my fridge fan fixed and not charging an…read morearm & a leg.

Just saw a reply by High Desert Appliance Repair to a negative review I posted some time ago. We…read morehad an issue with previous refrigerator and had them come out to diagnose and repair the problem. The guy was very nice but had absolutely NO clue what to do to fix the unit. We went to the appliance store and told them what was going on and were told that it was NOT a fixable problem. We also confirmed that with via another knowledgeable source. High Desert charged me more than half what it cost to just get a new unit so their "visit" was a total waste of time and money. My negative review stands. Don't waste your time and money.

We had an issue with our refrigerator and our landlord hired High Desert for the repair. We had…read moreexcellent service, quick communication, and a high level of professionalism from Norm, who was our technician. He was very knowledgeable and made sure the work was done properly and swiftly. Our kids were around during the repair and he was also very kind to them and went out of his way to make the experience comfortable for them as well. We would definitely Norm at High Desert for repairs and service!!

Technician was at my home for over two hours and was clueless of the problem. He had several…read morethoughts on the issue but continued to take the entire refrigerator apart. He finally left without fixing it, not to return Actually a minus 1 star

I asked technician if he could jump on the phone with insurance before he left and he said no bc he…read morewas busy and that they could call him and he'd give them the info then. my insurance has called and he never answered. i've reached out like 20 times and i've been told they'd tell his manager, they'd contact him, or they'd contact the insurance but my insurance has yet to be reached. insurance has called them multiple times and they told me they hang up after the first ring of the phone. on top of that, my gas stove wasn't fully fixed. they replaced the ignitor but my oven can't hold temps above 400 and drops rapidly, something I feel like they should've caught. $300 i can't get refunded bc they refuse to take a 5 min call with my insurance. horrible service,