Picked up a car today at 10 am and the wife and I go out for our anniversary and now I am sitting…read morein Ikea with a rental that will not go into gear and are currently stranded. The only number I have is for someone who claimed to have been the owner that just rings and rings there is no emergency number and every number I have for them ring to a phone with no voicemail I had the car for less than 6 hours and only drove it a total of 1 hr cumulatively. Do not rent from this company Thier cars are dirty and beat up. From what I have experienced thus far they do not care about the customer or take any pride in the vehicles they rent. Still no anwser we have tried everything!!!!!

From the owner: speedycarrental.net We can rent to individuals over the age of 18. Competitive prices, low…read moreweekend rates, and low monthly rates. Specials available every week. Call for details. Insurance replacement available. Pickup and delivery service. We take Visa, MasterCard, Discover.

Everyone and I do mean all the employees are motivated and positive. They do everything to assist…read morewith last minute reservations and once a reservation is confirmed the car has never not been ready to go at the specified time.

Zack is an extremely hard-working man who dedicates his time to make sure that his clients are…read moresatisfied when they arrive. If you go to this location, make sure you ask for Zach

There were only 4 people at the desk servicing all of the numerous rental car companies- and we…read morewaited in line for 20 minutes then we had to wait another 15 minutes just to check out of the parking garage. There was a manager present who simply held up a wall and didn't do anything else. And then to top it off, American Express quoted me $200.78 when I got to pay she said it was $75 more. She then said taxes and fees can change at airports. It made no sense. Olivia was a bit testy but pleasant, but kept saying "like I said... things can change." But that isn't right. I feel lied to and scammed. At least the car didn't smell like weed like it has the last three times I rented from this place. After I returned the car I was able to get a refund to the original price I was quoted

I originally had a reservation for Budget..... why did i do that?!?!? When I got to the rental car…read morefacility, the line was long as hell because it was a sale. I looked over at Alamo and there was one person in line. I promptly booked my car via Priceline, and it was about $18 more than Budget. I was in and and out the Alamo line in 10 mins. I looked over at the Budget/ Avis lines , they were still working with the same 2 people when while I was in the Budget line. The Columbus Airport has a consolidated rental car facility . You take the rental car facility bus from the terminal, and it takes you to the rental cars housed in a offsite garage (about a mile away from the airport.) You can select any available model they have on the hand based on the category of vehicle you rented. The signage on rental return was easy to spot. Employees at this location are very friendly. Drop off is VERY quick and easy.

Toney at Car return is AMAZING, hands down one of the best people I have come into contact with in…read morea long while. Your company needs to do whatever they can to retain his employment, I will only use enterprise moving Forward and it is single handedly because of Toney.

The convenience, efficiency, and ease is why I use Enterprise!!! The other rental companies suck…read moreand waste your time! FYI: The rental is not at the airport, you have to take a shuttle. Otherwise, once you're on location... there is a great check in process! I just came in, showed my driver's license/ID, and directed to my rental. It was quick and efficient. Even returning the rental was just as easy, I just dropped off the cars and left the keys in the vehicle. Matt was awesome and took care of the check out very quickly! Just make sure to return the rental to the rental location near the airport. It is not at the airport and you'll have to use a shuttle.

Don't rent from here. This is a franchise and not the core Hertz. They will do whatever they want…read moreand charge you obscenely for it. You've been warned.

**Extremely Frustrating Experience with Hertz**…read more My recent experience with Hertz has been extremely frustrating. I rented a Chevy Tahoe from Hertz on Saturday, August 15, with a scheduled return date of Friday, August 21 at 10:00 AM. I returned the vehicle as scheduled. On **Saturday, August 22**, I received a text from Hertz stating that the rental was **"overdue."** I contacted Hertz chat support, explained that the vehicle had already been returned, and was told to wait 24-48 hours because the return may not have been processed yet. On **Sunday, August 23**, I received another overdue notification. I contacted support again and was again told to allow 24-48 hours for the return to process. Then, on **Monday, August 24 -- the third consecutive day of overdue notifications -- I received an "URGENT" message** stating that the rental was still overdue. I contacted Hertz support again. This time, the agent asked me to fill out a form with various questions about where and how the vehicle was returned. I copied the questions into Notepad and started answering them. While I was in the middle of doing that, the chat session timed out and disconnected. So now I'm waiting yet again for another support agent. My frustration is with **Hertz as a company and the overall customer-service experience**. I returned the vehicle on time, contacted Hertz when I received the first notification, followed the instructions I was given, and waited the requested 24-48 hours. Despite doing everything I was asked to do, I was still receiving overdue notifications three days later and having to spend more time trying to get the issue resolved. And now there's another problem. I received my final receipt from Hertz today and noticed a **$127 "Fuel and Service" charge**. I filled the Tahoe up at a Shell station on Ohio Street shortly before returning it, and the airport was only roughly 10 miles away. The vehicle had a full tank when I returned it, so I have no idea why Hertz applied a $127 fuel and service charge. At this point, I am now having to dispute a charge for fuel that I had already purchased, on top of trying to get Hertz to properly process a vehicle that I returned on time. **My advice to anyone renting from Hertz: take pictures of your fuel gauge and odometer immediately before you return the vehicle, and keep your gas receipt.** Having documentation of the vehicle's condition and fuel level may save you a lot of trouble if there is a dispute later. There was also an issue when I initially picked up the Tahoe. Shortly after pickup, the **"Low Oil"** warning light came on. Hertz did eventually provide a voucher so I could get the oil changed, which I appreciate. However, I still spent nearly an hour sitting in a hot vehicle at a Take 5 Oil Change location in the Texas heat while waiting for Hertz to approve the service. I understand that problems can happen with rental vehicles and that returns can sometimes take time to process. What I find unacceptable is the **lack of communication, follow-through, and effective customer support** when something goes wrong. What should have been a simple rental has turned into repeated overdue notifications for a vehicle I already returned, multiple contacts with customer support, a disconnected support chat while I was actively trying to resolve the issue, and now a **$127 fuel and service charge that appears to be incorrect**. **This experience has seriously damaged my confidence in Hertz. What should have been a routine rental has turned into an ongoing customer-service nightmare, and I'll think twice before renting from Hertz again.**

I've stopped here twice now, once to replace a sunshade and once to fix a panel that had popped…read moreloose. They are consistently friendly, honest, fast, and do quality work. I return here for these reasons, and because the price is good. They aren't trying to screw you.

Took my son's Mustang, there. They quoted the body damage so high. They totaled out the car, then I…read morewent to pick the car up that they had for 2 days, and they would not release my car until my insurance paid them over $1800 for having my car for 2 days and doing nothing to it. They charged my insurance $1800 that is insurance fraud, they should be sued to the tea. This is ridiculous. I wouldn't send a nobody there.

Great experience at this location. They were friendly and even followed up with a personal email to…read moremake sure everything was as expected. Highly recommend this location to anyone needing a rental car in Columbus, OH.

My experience at this National Car Rental was perfectly fine…read more This was not the car rental area I originally picked up the car from, however, this was where I dropped it off from. Dropping it off was super easy and I was not charged anything above what I originally was quoted. There is no onsite gas station at the airport so you must get gas prior to getting onto the exit at the airport or you'll need to leave and come back like I had to (that because I'm not familiar with this area). The car itself was wonderful and I wished I owned it. I had have no issue renting from National or this specific location again.

Please think twice before renting from Thrifty at the Columbus airport. We rented a car on April…read more1st for the Easter weekend and returned it on time Monday morning No one was available to check the car in. We left it parked in the returns lane. The car has still not been processed. (today is April 15!) We are getting charged $64 a day and can't reach a single person that can help. Hours have been spent holding for the "customer support" and all they can do is tell us to wait. There is no direct number available to call the location. The number given to us by customer service is for Hertz, who says they are not affiliated and are completely unhelpful. Its been 2 weeks and the charges keep racking up. Thrifty - if you see this review, PLEASE RESPOND!

Been years since I had to rent a car from Thrifty's and a lot has changed. I actually prefer Hertz…read morewhen I travel for personal reasons, but when it's for business, my choices are down to where my Travel Department books me. My most recent visit here did not start good at all. It was basically me and their service rep arguing about insurance. Long story short, I got my rental and out of there once my issue was resolved. This Thrifty's is located in Ohio's airport. One plus is that it's actually located in the airport which means no additional waiting to be serviced, no shuttle to a satellite location, and really no wait. Once your get your documents in line, you have to take a trip upstairs to pick up your car. Pretty simple process in my opinion. Price at Thrifty's is one of the best. Car selection really depends on when you're traveling and what type of vehicle you're getting. Overall, even though my experience didn't start off good, it ended well.