I've stopped here twice now, once to replace a sunshade and once to fix a panel that had popped loose. They are consistently friendly, honest, fast, and do quality work. I return here for these reasons, and because the price is good. They aren't trying to screw you. read more

Took my son's Mustang, there. They quoted the body damage so high. They totaled out the car, then I went to pick the car up that they had for 2 days, and they would not release my car until my insurance paid them over $1800 for having my car for 2 days and doing nothing to it. They charged my insurance $1800 that is insurance fraud, they should be sued to the tea. This is ridiculous. I wouldn't send a nobody there. read more

I had aa bad experience with fine line on my camaro terrible work done bad body work done and paint i have buffing compound on the car screws in my tires they won't contact me to fix read more

WORST experience ever! No one should ever take their vehicle to any Fine Line Auto Body for repairs. The absolute worst experience. Regional manager Art is a complete joke. Zero customer service and involved in fraudulent activity. No insurance company should allow anyone to take their vehicle to this body shop. They need to be shut down. read more

My car was struck by a shopping cart, so I just needed a repair estimate & Fine Line was super helpful. They were able to get me in without an appointment & have me out of there within 10 minutes. Everyone was very transparent about pricing & also told me my rights as a "victim". Overall, very cool people, definitely recommend. read more

Fine Line auto body on Rt. 23 was my second stop in my attempt to get my car looked at. It will now be my first and only stop. At the first body shop i couldn't get past the receptionist to talk with anyone without already having a claim from my insurance company on their computer. I left. When i arrived at Fine Line not only did I get to speak with someone, there were two gentlemen, one being the owner that got up from their desks and came out to look at my car, even getting n the pavement to look underneath. When i dropped off my car, they drove me home. When i picked up my car it had been immaculately detailed as well. #customerforlife read more

Last month my husband hit a deer on the way to work. We've never had an issue with our car prior to this. Best car ever. There was extensive front end damage. After the Insurance paying them thousands to fix everything including extra things they had found they called my husband in a hurry to have him come pick it up. They said they closed at 6 but would wait for him. He picks up the our vehicle they lock the door and go home. He makes it a mile and a half down the road before going to get on the highway and realizing it won't get past maybe 50 mph. My husband called them the following day when they opened. They said they had nothing to do with that and it must have happened during the wreck. So they submitted it to the Insurance. The adjuster agreed it should be covered. Now they want us to pay 500 more to diagnose something they should have found in the first place to decide if they believe it was caused by the accident! I'm not gambling with a company who I have no reason to trust at this point so we have to fix a vehicle ourselves that should have been covered or totaled. read more

I'll never do business here again. Unfortunately I selected this location to repair my vehicle after I backed into something, only to pick my car up and notice personal belongings were taken without care or consideration. I was never advised by management that there was a breach on the property while my car was there. There was never notification from them even when picking my car up. I'm now on the hook to replace my items. Never again read more

I went to fine line for a new window and a new regulator end up getting a painted door and a window put in they mess up my car get more money from the insurance company I talk to the district manager told me take it to bill car still not fix bill want me pay 463 the insurance pay for parts the parts not even on the car he want release my car till I pay it. But I already paid my deductible and the first initial payment these people just wanna take the money not do the work I don't understand how one window made this big mess they need be put outta business they ain't nothing but a scam I filed a claim with the attorney generals office. Hopefully they can get this resolved pretty soon this ain't right what they did to me read more

Fine Line Auto Body - Body Shops Near Me - Columbus, Ohio

Through no fault of her own, my wife's '14 Fusion has spent over a month of its life at the Clintonville Fine Line. When the car was six weeks old, a distracted teenager caused moderate rear-end damages to the tune of over $12,000. We think they did a marvelous job of putting it all back together. The paint match is amazing, and we've had no problems with the repairs. When she tapped a deer this fall, we went back to Fine Line for the minor front end repair and are equally as pleased. Stephen is a consummate professional, kept us informed and handled the additionals with the insurance companies. The shop itself is also neat -- the office is clean and neatly kept, the lot organized. I presume that carries over into the repair garages. read more

Fine Line Auto Body - Before and after - Body Shops Near Me - Columbus, Ohio

Oh my goodness, what on earth happened to Fine Line, they have apparently thrown customer service and quality workmanship out the window. It's been a while since I've used Fine Line, but I thought it was safe to recommend them to my family member. They kept her vehicle over 60 days The out of pocket transportation expense was ridiculous. Along with taking forever to get her vehicle back, the repair was partially complete, the quality of the repairs were poor and additional damage was done to her vehicle . I do not recommend Fine Line. read more

Fine Line is the premier body shop in Central Ohio and their reputation locally backs that. You won't be disappointed with their service, quality, and results. They take all the hassle out of dealing with insurance as well. Ignore the negative reviews just because of Fine Line's marketing strategies. It may not be pleasant to those reviewers, but that isn't indicative of the quality of this body shop. Would recommend to all. read more

My car needed a whole new front end and I received a $1,500 estimate because Terrance found 3 of the 4 parts already used in silver so only one fender would need painted. Because of this I hurried up and put a $400 deposit down and the didn't even order the parts. After a month and a half of zero communication from them they were telling me they were still looking for parts. It's such a bad business they gave me my car back unfixed and instead of my $400 back they are sending me $340 and gave me a bumper. Please do not take your cars here. Worst body shop in Columbus. Period. read more

They have the absolute worst customer service I've encountered. No one in the company will keep their word they say one thing and never follow through with it. Especially (Art) he dodges phone calls and won't return them for work they need to fix correctly and they can't do! read more

Ambulance chaser of vehicle repair. I have heard they don't even do a good job. They called my phone 4 times on Sunday with an automated message. Monday morning Diana woke me up. Before I could explain that they had called 4 times before, she rudely hung up on me. I called back, just to make sure they knew I wasn't interested. She said "Hi Justin, Have a nice day" Click! If you want to earn customers, start by being polite - Especially you Diana! read more

Accident on August 10 I took my car into find my it was there for two weeks my insurance company totaled out my car I was charged $1043.83 for nothing they charge me $468 for storage fees they charge me $350 for admission fees and $118 for pre-scan but didn't know work to my car all they did was have my car in storage they over charged me then I asked I get a credit for what the insurance would not pay which was $192 the girl on the phone said she they wouldn'tRecommend them to my worst enemy. They should be shut down and investigate it because they are overcharging customers. read more

Fine Line Auto Body - This is my bill... - Body Shops Near Me - Columbus, Ohio

Very dissatisfied with the customer service I received from the auto shop. I called before dropping my car off just so we could all be on the same page regarding the repairs for my vehicle. The agent Prescott is a liar, I told him there was suctural damage to my vehicle that was increased from the auto accident. These people assessed 2000$ in damages for a bumper replacement on a 10 year old car. That has rust on the bottom . They started repairs without my consent, when in the contract it states the car wouldn't be repaired without my verbal consent. I will never go to them again or send any business there way!! read more

AVOID! AVOID! AVOID! This has got to be the most terrible business in Columbus with the most unethetical business practices I have ever encountered. Let me give you a few examples. (1) Their ads say "free towing" and "we will pay your deductible" and that they have free loaner cars. Their towing guy came to pick up our car and handed me a contract that he expected me to sign right on the spot that said the opposite of all this and that I authorize all repairs to my vehicle no matter what the cost is. No matter what you do, make sure not to sign this contract. (2) When I called to say I don't want them doing anything to my car they told me I have to pay for their "free towing". (3) When I called to take advantage of their "free loaner car" promotion they told me they only have a few loaner cars and all are either out or wrecked and they will notify me when they will be available. My car has been in their shop for 2 weeks and so far no loaners are available. (4) The car was in a very minor accident - hit a pole in a parking lot - but their repair estimate was for 10,000!!! (5) The manager Shaun is super shady and the other people seem too scared of him and others to do the right thing. (7) I'll be also sending a letter to the state attorney general so he could investigate their unethical business practices. (8) They told me my radiator is broken and first said it will be $300 then $600 to fix. I see the brand new radiator is $75 online for my exact car and it's a simple part. They overcharge like crazy. Bottom line, save yourself the headache and go to Gerber or another reputable company. read more

If you don't want to read this entire review, just stay away for sure. My car got backed into in a parking lot summer of 2013. Fine Line fixed my car for me in a week which isn't so bad. Aside from the bottom of the bumper that was replaced not having all the push tabs put back in, there were no issues worth mentioning so overall I was happy. However, one year later the paint started bubbling up and peeling. I brought this to the attention of the shop manager and he agreed to fix it. i dropped my car off and was told that it would take 3 days to repaint the hood. I'm not sure if that's an appropriate amount of time or not but I agreed to let them have a chance to fix their error. Three days later, i get my car back and it looks fine. I get back in my car and i check the odometer. I took a photo of my odometer when I dropped the car off and the car has obviously been driven. Not only that, but I had reset everything in the car and my car says that the average mpg used for the few miles that it had been driven was 7 mpg. I called and spoked to the manager who swore nobody had taken the car off the lot. Here is some background info. My car is a 2012 STI. It's not the fanciest, fastest, exotic car in the world but it's still a car that is joy ride worthy. No matter what I said, nobody would admit that the car had clearly been driven more than it should have. To add insult to injury, The hood that just got repainted started chipping again within days. I took my car back and showed the manager what happened and instead of taking responsibility, he told me it happened because i washed my car. Not only did he not tell me anything when he gave me my car about not washing and waxing my car, he told me that it was my fault that it was chipping. If new paint is so soft that rocks will do this to the paint, is it not his job to inform me as the customer? I sprayed the car down with just water, I did not wax the car. Bottom line, do not take your car to this shop. They do not good a proper job and will treat you like you're the idiot if they do mess it up. read more

STOP calling me you ambulance chasers! My car insurance & an auto body shop are taking care of my rear ended car. After all the calls I've gotten from you this morning (even after clearly asking you to STOP) I guarantee I'll Never under any circumstances use your company. read more

Fine Line has been incredible in assisting me with dealing with the aftermath of my car being totaled through no fault of my own. Though frustrations with the insurance company required us to leave my car at Fine Line for weeks with little communication, they were patient with us as we worked through logistics, were friendly and accessible throughout the process, and communicated with the insurance company for me when information had been requested. For someone who knows little to nothing about cars, their exceptional customer service really helped me to feel comfortable in trusting them with my vehicle. My business is forever with Fine Line. read more

These people scour the Internet for accident reports, then call you constantly asking if you want your car repaired. What a lousy business practice. They can "get your car in today" which tells me they are desperate for business (that is why they are calling). Good quality auto collision shops have waiting lists of a few days to a few weeks, which tells you all you need to know about this company. I would not let them paint my bicycle. read more

I chose the Olentangy Rd. location and they did a great job. They dug deep and got additional approvals after the first estimate for additional repairs after taking the car apart. They are busy and I won't say they were fast (almost 4 weeks) but they were thorough, and that is more important (I had $13k worth of damage). The car looks brand new, no overspray anywhere, brand new factory replacement parts (Acura) it was cleaned prior to picking it up. Don't ding them for their aggressive marketing program that other reviews mention, the work was top notch. read more

These people are scam artists. They search the internet for accidents. Then they call you and try to get u to have your car released to them. read more

Have to echo Rusty and Justin's previous review. Someone hit my parked car while I was away at Work and within 2 hours someone from this shop called me at work trying to get me to bring the car over to have them look at it. Then they were going to send out a tow truck to bring the car in before I even got home from work to look at it. Very greasy marketing practice. First impressions account for a lot and these guys are a bunch or barracudas read more

I will never give this place my business. They called me 4 times in 24 hours to solicit my business after my car accident. Two such calls within 30 minutes of each other! Do not harass me so you can make money during a very difficult time, especially when I'm injured and trying to recover!! Unprofessional! Update! As I was posting this. They called me again! 30 minutes after the last call! Seriously Fine Line Auto Body, back off! read more

I truly hope no one has to go through what I have with this Body Shop. They are just terrible from the get go. I am totally regretting I allowed them to tow my car to their shop. My car had front end damage and they billed the insurance company for about $5500. While they were at it they missed a coolant pipe that was damaged. All the coolant leaked out while I was driving and my car had to be towed back to them. They told me the engine needed to be replaced at a cost of $3400. With the help of the BBB, they replaced my engine. I had issues and I took my car back to the dealership because I do not trust Fine Line. The dealership found issues such as missing parts and bolts that were not tightened. It was just shoddy work all around. Hoses were not routed properly, and the power steering cooler bracket was broken along with missing engine splash shield. I had to spend $2200 to fix all the mistakes this shop made. What is the point in taking it to Fine Line if you have to take it to another shop to get your car fixed right? Buyer beware! read more

After picking up my vehicle at the Alum Creek location, I tried to explain issues that I had with the work performed so that it could be addressed and fixed. I was told by the general manger of that location that he "didn't care" that my car was "a piece of junk", that he "didn't like me and hadn't liked me from the day I first showed up" and then proceeded to ask for the address of my place of employment so he "could come harass me at work" at which point when I refused he told me that it "was ok, because he had my home address and could just visit me there". I stated that I didn't appreciate the disrespect and was told that he "was trying to disrespect me every chance he could". I would not recommend going to this shop under any circumstances. Poor quality work, poor communication throughout the process, and open and deliberate threats. UPDATE 03/11/16: After filing a complaint with the Better Business Bureau, the regional manager contacted me and offered to make another attempt to repair my car. We discussed at length what needed to be done and he personally assured me that it would be made right and apologized for the interaction between the general manager and myself. Now that I have picked the car back up, it looks like it wasn't touched the entire time they had it (well over a month). I'll admit they did a couple of things that the regional manager and myself discussed, but those things amounted to drops in a much bigger bucket. My car is still not driving properly, and the body panels and paint are very bad looking. I could've done a better job in my garage for what they got paid to do this. They are blatantly refusing to further attempt repairs. They have ruined my car, and now I am the one who must pay to have professionals repair it. I thought this company was reputable, but they're garbage. read more

This is one of a large number of businesses that made an unsolicited text to me following an accident. There is no way I would do business with one that uses such predatory tactics and especially not one that sends text messages in all caps. Fix your caps lock key and stop sending spam. read more

I researched several places for repair of hail damage to our vehicle. When I pulled up the BBB website for fine line auto body I read through about 10 complaints as well as the companies response to them. While there are always going to be some people you just can't make happy, this place as a whole showed very poor customer service toward them. Trying to give them any benefit due, I actually emailed them myself and asked who it was that handled the complaints, because I would be concerned if I had an issue that it would not be handled well. Their response? Nothing. I never heard a word back. Obviously with such abysmal responses (or in my case, no response at all) this is definitely not a good place to go to. read more

I am so thankful for Fine Line Auto Body. Getting into an accident is stressful to begin with, and then paying for the deductible, car rental, etc. When I took my car to Fine Line Auto Body, they made me feel comfortable and welcome. Not having the most car knowledge, feeling like I wasn't being taken advantage of was key and Fine Line Auto Body explained everything. They provided me regular updates on the progression of my repairs and my car looks great now being done. I highly recommend Fine Line and will be taking my car there again if I ever need repairs. read more

Took my car here for an estimate on a dent in my front eighth-panel and was quoted FAR more than what I actually ended up needing to pay. Staff seems more interested in getting a fat check from their customers than making sure they do quality work at a reasonable price. read more

We took our truck here to have the front bumper repainted from stone chips. They were quick and did a great job! The manager was super friendly and helpful!! Cute bonus...I got a beautiful rose haut for going in!! read more

I was in an accident when a vehicle hit my Fusion on the passenger side after running a stop light on Hamilton rd. in Columbus by Eastland. My vehicle was towed to the insurance recommended body shop. I got a call from Fineline auto body on Alum Creek. They convinced me that they could do the repairs better than or as good as all the other body shops in columbus, best part was there would be no out of pocket that they would cover my 500$ deductible. Awsome! (I thought). So they towed my car from the location it was at. Gave me a rental car that smelled like mold and a wet dog, front floor boards were soaked, stained and the car was disgusting. I believe their rental cars are repaired wrecked vehicles that they can't collect on or were totaled, they buy the car, repair it and use them as customer rentals. After they did the work on my vehicle. I picked my car up and left. I heard a grinding when the wheels were turning. I figured it was from sitting in the wet weather. By the time I got home the drivers side brake calliper was glowing red. I called them and they asked if I could drive it up? Really? Don't think that's safe? Call me paranoid.. I asked them why the driver side brakes were even messed with. He didn't know, but they would fix it. Well if you don't know why would you fix it? If you don't mess with it? So they fixed it okay, the car stopped and the grinding was gone. About a year later, I go to change my brake pads and rotors. I noticed they used junkyard parts and used parts to repair my car. You ask how do I know this? The white paint pen for the inventory part the salvage yard uses when they stock the part was still visible. So then I go to take the pads off. Can't get the carrier bolts out, not even the size or right kind of bolt thats a carrier bolt. They used a run of the mill bolt that you get at home depot, cranked them down soo tight I had to use a heavy duty pipe wrench to get them off. Had to buy a complete caliper and had to then go to a dealership to order the carrier bolts. After Fighting with the breaks for 2 days and getting them changed. I began to in depth inspection the work that was Fineline did. They used all salvaged hardware parts. The side panel they used the metal was extremely thin, thinner than the driver side, which means they got it from a discount substandard fender supply. The paint job did last ,for awhile then the clear started to flake and peel. At this point I was already looking for a different car. I would avoid this shop at all cost. I got a bad feeling when I walked in the door and there was 3 people sitting around this very attractive womens desk, wearing a tight skirt, they all looked up like a kid that has been busted snooping in his parents private drawer. Not one of them spoke english. Definitely stay clear. Might be why insurance companies don't use them. The body integrity of your vehicle will be compromised for 500.00 savings. The steel used in a vehicles body is at a certain thickness to crumple at certain impact speeds, absorbing and dispersing the energy to help with survival. This will be compromised if you go to Fineline. Every negative review that I have read I totally believe, or experienced the same thing. read more

This is the only auto repair shop I would ever trust with my car and would ever go to for questions or issues and the only place I would recommend to any of my friends and family. They are more than capable of fixing all calibers of cars and I've referred cars ranging from domestics to a Lamborghini and they have performed every time. The workers are honest and know their stuff and the owner is one of the few honest businessmen who truly cares about his customers. If something is not fixed to par he will personally make sure it is taken care of. The managers are accommodating and very competent. They work quickly but don't compensate in quality and are very transparent about issues and cost. If you want your car fixed properly this is the place to go.. and handing out roses to the women customers is a nice and classy touch! read more

Try the Fine Line at 3371 S. HIGH ST. COLUMBUS, OH 43207. After I was hit by a car blowing a stop sign, I was devastated and overwhelmed. Marjorie called me that day (in the flood of calls from everyone and their mother) and was able to calmly guide me through the next steps I needed to take. Marjorie took the time to listen to my concerns (although it was anticipated their insur would cover, at the time my insurance was limiting what I could do), and she worked with me to problem solve for the time. I had a rental asap, and the entire proces was smooth from start to finish! I was always able to contact and have questions answered, and they kept me up to date with any news (once my car was taken apart, additional damage was found). I was even able to get my deductible waived! When I got my car back, they'd taken the time to detail and clean. I've had to go to body shops before when my car has been damaged, and nowhere has treated me as well or as quickly as FineLine! read more

First time I've been in an accident, did a little research and decided to go with Fine Line. I was a little nervous because I'm almost positive they wrote some of their own reviews on other sites (as many names were registered with similar names and only reviewed them and the car rental place they also are affiliated with), but they pay your deductible, and had what appeared to be valid reviews which made me give them a try. They quoted me a week for the car but got it back in four days and it looks great. They were very nice, kept me up to date on the repairs and really was a good experience for something I had no idea what I was getting into. I'd recommend them without a question. Chris read more

Customer service was more than I expected. They went out of there way to fix my car in a hurry and the job they did was way above my expectations. I have been to my share of body shops and by far Fine Line was the best. I highly recommend them. read more

The guys here were all super nice and friendly. I felt like my car was well taken care of, and would come back to them for future auto needs! read more

I needed to replace one of side mirrors and didn't know where to go so I looked up auto shops and happened to call this shop. When I first called for an estimate it seemed a little high, so my dad suggested ordering the part online and then going in to install it. They were happy to help me with that. I came in before work this morning expecting to have to leave my car there for the day. Instead, they stopped and quickly put the mirror on for me in 5 minutes with no charge! Very nice and easy to work with people who made my day a lot better. If I have any problems with my car I will be returning. Thank you! read more