Really happy we found this company. Our unit was leaking and I had gotten a quote from a different…read moreAC company quoted $1,200 and 1-2 hours of work. It felt high, so I got a few other opinions. Express quoted 600-800 but I really appreciated how genuine the owner was about the work scope, so we had them take a look. it ended up being 780 plus tax so 835, which is outside of the quote but not unreasonable. and obviously 50% cheaper than the first company. These people seem trustworthy and I would recommend them.

If my husband were still alive to advise me, I would have used a credit card. I would have asked…read morefor a written guarantee. I would have asked for pictures. But I was cold! And the company, Express Refrigeration Heating and Air, had great reviews! They offered to install a new part for my non-working gravity heater the next day at $3,700.00 and orally guaranteed it for 10 years with the promise of a fix for two years after the installation if anything went wrong. Shivering, I happily accepted the word of the technician. I am repenting in leisure. When the work was done, and the technician, Zack, told me that, if I wrote a good review on Yelp, they would pay me $25.00----in the form of a gift certificate to eBay, Amazon or an online company of my choice---I got a different idea about all those great reviews. The heater stopped working 6 months later. Fishing out the invoice, I saw there was no written proof of a guarantee. I took the tech at his word and hadn't checked. Again, I was cold! When, after many calls and an email, David dispatched a second tech from Express to assess the problem, he told me that water was dripping on the new part and that the water had ruined it. He charged me $80.00 for coming out, saying the failure was my fault. None of this was written down. The technician said he could get me another part for $3,700 or install a different heating system for $15,000. Either way, he said, the $80 would be applied. Now the nickel drops. The dawn breaks, and I hire an inspector to tell me whether there is a leaking pipe that I need to repair. The inspector told me there was nothing leaking on the new part, in fact there were no water pipes anywhere near the furnace, only gas pipes. He also said that the technician had installed a red bypass wire, a temporary fix at best. So this review. To alert others. 1. Ask for a written guarantee. 2. Use a credit card so you have recourse. 3. Read the invoice before you sign. 4. Ask to see a photo of the area. 5. Do the opposite of what I did. I'm still cold. P.S. to Cassandra, business mananger, who left a note after this review. This is not a mistake. My invoice number is 4623 and I saw Zack on November 4, 2024. I saw the second technician May 30, 2025. I am happy to talk to you. My phone number and private name is on the invoice. If you are unable to find the invoice, send me your email and I will quickly email it to you.

The Botello's Boys just installed a new HVAC System in 2 days. Men of their word. The system works…read morewonderfully. Their diligence and work ethic are admirable. They were respectful and considerate but most of all their pricing is competitive and fair. Thank you Botello's Boys for setting a standard of commendability.

Good customer service seems hard to find these days but Botello's Boys provides outstanding…read morecustomer service. They are responsive, supportive, and willing to work with you to find the best solution to your specific problem(s). My mini split system was acting up and they came out on two occasions to diagnose the issue and provide options to resolve it. We are still working through the techinical part of the process but I will say that that Robert, Dominique, and especially Kendall have been available and quick to respond to any questions or concerns on my part. My system is not the brand that they recommend or install but they were still willing to come out and look at it to try and fix the issue. Many HVAC repair companies won't even do that. If you're looking for a new system or need your existing system diagnosed, give Botello's Boys a call.

I called Cold Cloud Mechanical today based on their excellent Yelp rating for two issues: a…read moresuspected freon leak in my living room mini split, and water leaking from my son's bedroom unit after about 20 minutes of use. Technician Arsen handled the bedroom unit well. He found the drain hose was clogged and mounted too low, cleaned it out, adjusted the mounting height, and confirmed it drained properly over a 2-hour test. The living room unit is where I'm disappointed. A technician from my home warranty company had already confirmed the unit, less than a year old, was completely empty of freon. Arsen couldn't initially find the leak and charged me to vacuum and recharge the system, with no warranty since the source was unconfirmed. During that process, he found the actual leak in a copper line under the house. Once identified, he refused to go into the crawl space to fix it and said no one else at the company could either. That doesn't add up: just months ago, five workers from another company spent a full week under the house for a seismic retrofit, moving freely through the entire crawl space without issue, including the area where this leak is now located. I offered to pay extra for him or anyone else to complete the repair and was still turned down. Instead, he recommended replacing the entire unit for $5,000, which doesn't make sense for a nearly-new system with one identified leak point. I'm now out the cost of a recharge that didn't fix anything and came with no warranty, and I still have to find another company willing to go under the house and finish the repair Arsen already diagnosed. I appreciate the diagnostic work, but a company that installs mini splits should have someone who can access a crawl space to tighten a fitting. Choosing an upsell over a specific, identified fix is why I can't rate this higher. Update: The owner, Alex B., responded to this review quickly and personally came out to fix the leak. He accessed the crawl space without any issue, repaired the fitting in a few minutes, vacuumed and recharged the system, and tested it to confirm stable freon levels and cold air output. It's a straightforward fix, which makes it more frustrating it wasn't handled this way from the start, but I appreciate the owner stepping in directly to make it right. Updating to 5 stars for the responsiveness and quality of the resolution.

Fixed the issues but not the smoothest experience and prices felt very high. I guess it's normal to…read moremark up prices but when you know how much these AC parts cost the prices feel kind of crazy. Ended up paying $1,300 to replace a transformer, capacitor and fuse and to hose the outside unit down with water. Also wanted to charge almost $500 to "chemical wash" the unit, which is something I know you can do yourself pretty easily. I know most places charge the same but it all feels so much like a scam when these parts are all no more than $40-$50 each max. When booking I also go left on read when messaging via Yelp and had to call 2 hours later for them to actually book and send a confirmation. Then they said the tech would text 30 minutes before arrival and they did not, and when I told them I was expecting a text heads up they said they "didn't receive these instructions".

Eli came in 45 minutes and fixed our air conditioning He…read morereplaced two parts and saved us from this awful heat wave. He was fast, polite, and professional. I would strongly recommend him to any homeowner

Juan at Nice and Cool heating and Air did a fantastic job getting our air conditioner fixed and in…read morea timely fashion. I told him what was wrong with it and he was able to tell me in 5 minutes what it was he changed out one part in my air conditioner and all the sudden it was blowing at 60°. Just wanted to let everybody know this is the place to go for air conditioning . I called and spoke with Connie who was very nice on the phone and she got me in the same day which was fantastic considering how hot it was today 100° . What's also really great is their prices are totally reasonable.

Excellent customer service! Victor showed up on time and did a thorough inspection of our air…read moreconditioner, which has never been serviced properly by the previous owner of the house. The work was done with the care of a true expert. I will be hiring this company for all of our heating and cooling needs. Thank you, Victor, for doing a great job!

STAY A WAY FROM THIS GUYS!…read more after they came 0n 06/30/2020 and installed my unit with out permit and several code violation and all headache if you read my previous reviews recently they filed a lawsuit with small claim court and telling court that I didn't pay them while I paid them In full after but when I notice their Job was faulty with several code violations and without pulling permit and after suffering in heat I disputed the payments and I was successful in getting $3000 back from my $5000 and they lied to the court and I filed counter suit to get my $5000 back because of their faulty job and not coming back to fix the issue after I filed a complaint with their bond and licensing, I told them if the Tech is coming alone is ok but if he wants to come with another guy they have to have a workers comp insurance which they lied to state and filed exemption which mean they don't have employees which they lied , they cheated worker comp insurance , they cheated the licensing and they cheated me and they cheated IRS by not registering their employees that came to my house to install the AC unit , they cheated IRS to avoid payrolls tax for their employees while they had two employees and victor installed my unit ! one more thing, when my process server went to serve them with my counter lawsuit he notice that they have no office and they work from Apartment , cheater is always a cheater be careful ! after I filed a complaint with licensing they deleted all pictures from their face book that shows they have employees installing AC unit in some houses Roof , they put some pictures that shows they do only repairs, isn't this consider hiding the facts that they have employees but they don't want to obtain proper insurance to cover their employees if they got injured , Zulema think she is smart , putting her head in the sand and think people and licensing and bond company and court and customers are stupid ! I will win my counter lawsuit hopefully because I have enough evidence to nail them in the court but please be careful not do business with Zulema and her husband they are most dishonest and cheater contractors I ever hired they are nightmare please read this review and previous reviews before you hire them, they don't have workers comp insurance, they don't pull license and they hire employees and pay them under table to cheat IRS and they don't have office and they work from Apartment! please be careful, my review and other negative review saves you guys a nightmare like the one that I'm going through since 2020 ! Zulema and Victor Rosales unsuccessful cheater for life ! Until today they didn't come or send some one to fix all code violations and hiding and I hope one day they shut it down for good, they are a NIGHTMARE! Thank you for taking time to read all my reviews if you don't want to deal with Rosales couple Nightmare! Matthew

Service Genius did an incredible job installing both my electric water heater and the HVAC system…read more Ruben was my initial contact and I would like to compliment him for his great customer service. Celina was the point contact and was always available to guide me through the process. Thx CA. Jonathan, Andy, and all the personnel in the Service Genius office made communications easy. The on the job technicians were led by Tony, Carlos and Joshua, all very professional and efficient and accurate in their installations and cleanups! Would definitely refer Service Genius to other customers and friends!

They quoted me 129 for dispatch and diagnostics. When they arrive, they asked for additional…read morediagnostic fee, wasted my whole day.

I had 2 mini splits installed. Clean crew, they worked fast and the price was very reasonable…read more Highly recommend.

Robert was AMAZING! Our heating stopped working last night. I called a bunch of places. Robert…read moreanswered the phone promptly and asked good questions and gave me an estimate of when to expect him to come by. He communicated his ETA before arriving. Looked at our HVAC and he knows his stuff. But he is also patient in answering lay-people questions. I ask questions. I appreciated that. Many guys in these fields don't treat women with respect but I never felt that my queries were dismissed. He told us what was wrong and showed us how he came to that conclusion. We felt satisfied with his diagnosis. He ordered the circuit-board that needed to be replaced. Figured out who has it. Went to get it. Communicated his ETA again showed up in record time. He worked patiently in installing the board. I liked that he doesn't rush his work. Seems like he genuinely cares about his workmanship. He charged us a reasonable price for his services. And we truly feel like God helped us find a good person today. We have a kid, so it would've been a bit challenging to spend another night in the cold house. Doable but we won't have to because Robert was able to come through for us. I highly recommend this company. He seems like an honest guy and we truly appreciate that. Folks like him are rare to find.

I recently had very bad experiences with other HVAC installation and repair companies. Between…read moregetting charged $3,000 every few months for, "topping off freon" (note: my system was installed new in 2018, so I'm not even sure if freon was the refrigerant the system needed), to proposing a $20k install of a new unit while mind was under warranty (twice), to claiming that my warranty was invalid until I set up an email thread with my HVAC company and my repair team to prove that my system was under warranty, to finally claiming that the local supply shop was "out of parts" for 6 months straight (I eventually called the shop, and they confirmed that they haven't been able to get a response from the repair team.). LONG STORY SHORT, I've been through HVAC hell, and finally decided to go with a new, local company with stellar reviews that recognized my system's warranty. Mario came to inspect the system, identified the repairs that needed to be made, was in and out within 2 hours only a day after I requested service, and not even $500 later I'm enjoying a cool, air-conditioned home. Extra points for not trying to upsell me on an entirely new system (lol - happened to me twice since buying my home, neighbors actually warned me about non-local HVAC companies), AND I can safely say that when I DO eventually need a new HVAC system, I'll be going with Manny's. To the team: You are doing things right. Between your expedient responses (even when my only free time is in the evenings), your honest, transparent communication, the fact that your repair man noticed my slippers and threw on booties before coming into the house, and your prices all denote S-Tier service. I couldn't be more pleased, and you've earned a new customer for life. I will be telling all of my neighbors about your company - truly a breath of *fresh air*

Although I have used Manny's several times, I continue to be amazed at the truly superb service…read moreprovided by his highly trained technicians. In this regard, Jesus came out to look at our AC system yesterday, which has been working only intermittently. Following a very thorough diagnostic assessment of the overall unit, Jesus suggested that we hold off installing any new parts at this time, as the system is somewhat old and doesn't provide any specifics concerning what needs to be replaced. Indeed, I appreciated Jesus's honest and straightforward assessment, as opposed to relying on guesswork to resolve the problem. At this point, I expect that we will likely be replacing our aging unit sometime this year....and, without a doubt, Manny's will be the company I call to do the job. Along with providing prompt and excellent service, the three technicians I've met from his company have all been very professional, courteous, and personable. Thus, for anyone in need of AC service, Manny's should definitely be the first business to call.