I booked this mobile mechanic through Yelp for a diagnostic after already having my Jeep scanned at…read moreAutoZone and receiving error codes (injector, spark plugs, and gaskets). I explained this upfront and still chose to proceed with a diagnostic to confirm the issue. I was quoted a flat $65 diagnostic fee by the owner with no mention of pricing ranges or tiers. I agreed and scheduled the service. The technician arrived about 30 minutes later than scheduled, which I was informed of ahead of time. During a brief text exchange with the owner, I expressed concern due to a prior negative experience with another company. The response I received made the interaction feel slightly tense, including being told I could "find someone else" if needed. When the technician arrived, I explained the issues and the codes I already had. During the inspection, the technician began deeper inspection work on the vehicle. I was not clearly informed beforehand that more extensive disassembly or work beyond a basic diagnostic could result in additional charges. Afterward, I was told the diagnostic would actually be $200 due to the depth of the inspection, despite originally being quoted $65. After discussing this, I was ultimately charged $75. I expressed concern that the pricing change was not communicated upfront. The owner later acknowledged that he should have communicated a pricing range and that this was a mistake on his part. I requested a copy of the diagnostic findings I was being charged for. The response indicated there was no formal report, but pictures and a summary were provided. Communication afterward included frustration from the business regarding the reduced payment, despite the pricing change being due to lack of prior disclosure. While I do believe the technician performed the inspection thoroughly and provided useful findings, the core issue was the lack of clear communication around pricing structure, scope of work, and potential cost changes before work beyond a basic diagnostic began. I would recommend future customers get very clear written confirmation of what is included in the diagnostic fee, whether deeper inspection can change pricing, and what documentation will be provided before service begins.

I am so excited to have found such a fair, honest and convenient mechanic! Tanner was excellent in…read morehis communication, fairly priced, and went above and beyond to even put gas in my car while test driving it. He gave recommendations based on other things he noticed and sent me an estimate for those services right away. He provided video of the issue, receipts and an invoice itemizing work performed right away. Communicating via text was so helpful as I was coordinating the repairs while working, and he made everything so seamless! I will definitely be using Tapia Auto for all my needs going forward!

We had been to another shop in a different town and was told we needed to replace our whole AC…read moresystem, which didn't sit right with us because we knew it wasn't the whole system. We have a 2008 Ford F250. We called integrity and explained to them what was going on and they got us right in, got our AC checked out, identified the problem quickly and had it fixed in about a day, even with a hard to find hose that (was the only thing) needed to be replaced. Communication was top tier, they provided status updates constantly. Customer service is awesome and the prices are fair! Highly recommend this place if you are needing any work on your vehicles. Ask for Rich he will get you taken care of!

I took my Infiniti QX80 to Integrity Automotive & Diesel expecting an honest, evidence-based…read morediagnosis. Unfortunately, my experience was anything but that. They kept my vehicle for two days and charged me for a diagnostic. However, the report they provided states there were no active, pending, or history transmission codes, the technician could not duplicate the concern, and no issues were detected while monitoring live transmission data during the road test. The only documented finding was that a small sample of transmission fluid appeared dark and burnt. From there, the technician wrote that they believed it could be an internal transmission issue and recommended replacing the entire transmission. What is missing from the report is just as important as what is included. There is no documentation that the transmission had failed, no confirmation of internal damage, no evidence of metal shavings or clutch material, no hydraulic pressure testing, no testing confirming a failed torque converter, and no objective evidence supporting such a major repair recommendation. I later discovered that Integrity Automotive & Diesel does not have the manufacturer-specific diagnostic equipment needed to fully diagnose an Infiniti transmission. Had they been honest about that from the beginning, I would have taken my vehicle to a shop that could properly diagnose it instead of paying for an opinion. To make matters worse, this opinion was reported to Carfax, creating a record based on a diagnosis that was never confirmed through testing. Integrity is built on honesty, transparency, and evidence. Based on my experience, I did not receive those things. I expected a diagnosis supported by facts--not assumptions. I cannot recommend this shop.

Best auto repair shop I've ever used. If you love your G or Infiniti product, Frank is the…read moreconsummate mechanic for your treasure. Never had problems they couldn't resolve. Friendly and clean and expert. There is no other place in Tucson to go, so stop hunting!

TJ, Joe and the rest of the crew there are pleasant and professional. I knew the repair was going…read moreto be expensive but they came in 20% lower than other shops, did great work and even washed snd vacuumed my car! I will not hesitate to go to them first with my Toyota! A+ service!

Excellent work I got my tires rotated, oil changed and a/c charged. You won't go wrong going to…read moreVillage Automotive and being serviced by Paul Frederick.

CLOSED! Massive weeds growing around property, so it has…read morebeen a while. Phone is not working either.

Vehicle was taken on time for an oil change and completed when they said it would. There were no…read moreheavy attempts to sell additional services or parts. Coming back in 5,000 miles.

I've unfortunately had to bring my 15 year old car to this shop twice in the past year…read more Fortunately, both times Brian has kept me updated with timely communication, and given me detailed estimates for required and "optional" work. If there is a problem with a repair or part, they gladly will fix it to your approval. No one loves spending thousands of dollars on repairs, but I've felt this shop is fair and honest with their work.

Gibbs is an excellent auto repair business. They did a recent major repair of my vehicle. George…read moreexplained all of the necessary work ahead of time, and no surprises with my bill. It was as expected. I'm probably good to go for thousands more miles. This is a family-owned and operated business. They are honest and trustworthy. My highest recommendation.

Five star service every time!…read more I highly, appreciate the thorough work they do on every vehicle I've owned for almost ten years. Always honest and the best quality service I've experienced locally! Worth every penny & so relieved they did a multi point inspection of my new-to-me car. Definitely go to Gibbs Automotive!

I hired this shop to repaint my truck, including repairing rust areas before painting…read more The truck was dropped off on August 24. I was out of town for a month and received periodic photos of sanding and bodywork. When I returned on September 21, I was told the truck was not finished and would need another week. On September 29, I was told the truck was "ready." When I arrived, it was still covered in sanding residue and clearly unfinished. I was told it only needed to be washed and that remaining issues would be corrected. I paid approximately $3,600 in good faith based on that representation. After washing the vehicle, multiple defects were visible: * Overspray on windows * Uneven paint coverage * Inconsistent clear coat * Dirt and debris in the paint * Orange peel texture I gave the shop another full week to correct the work. The truck was returned to me a second time, and the job was still incomplete. There were buffing burn marks, streaks in the clear coat, uneven application, and areas with insufficient paint coverage. Additionally, rust repair areas that were supposed to be corrected began bubbling under the new paint, indicating improper surface preparation. I obtained an independent estimate from another body shop, and they quoted approximately $3,000 to repair the defects. During this process, I also experienced unprofessional personal comments that made me uncomfortable, which further diminished my trust in the situation. After multiple attempts to resolve the issue directly, I disputed the charge through my credit card company. Following review of documentation and evidence, the credit card company ruled in my favor and refunded the full amount. I am sharing this review so others can make an informed decision. My experience involved extended delays, incomplete work, and repeated opportunities that did not result in a properly finished job.

Helpful and competent. What more could you want? We've taken our cars to Pierce several times and…read morewere happy with what they did.

I highly recommend them they are very reasonable get the job done fast and are lovely peopleread more

I took my 2015 chrysler grand caravan up hear for a water leak got it back and now I'm missing…read morebolts in my vale cover and lecking oil had the van for 2 years never had a oil leak they Siad they would fix it for 3000 never taking my cars thier again

best automotive service in town!!!! They are honest, dependable and the best at repairs and…read moremaintenance

Was recommended to Douglas Auto by a good friend and happy to have found my mechanic in the Tucson…read more I drove from near A Mountain to their business and am glad I did. I had a pack rat eat an exhaust sensor and they took care of it for me. They also had a lot of good suggestions on how to stop it from happening again. It's difficult to find quality mechanics who have your best interest in mind. Cheers!