Just left this condescending and unwelcoming place, what an awful experience! Why would you spend thousands of dollars at a place that treats their customers with a bad attitude? The only time the salesman smiled was when he was sending us off on our way. We were glad to be away from his negative attitude as much as he was glad not to have to do his job of helping us. For the record, we weren't clamoring for his attention or asking a ton of questions. It's Friday at 1pm, there was only one other customer in the showroom. He clearly was annoyed that we didn't have an appt, but begrudgingly answered our question about what was available in stock. If you know plumbing terms like "rough", "controllers and diverters" maybe he won't talk down to you like a child. However, if you're like most homeowners, prepare to feel like an idiot for not knowing what can be installed first and what parts are needed for your contractor. Supporting small business is great, but only if that small business cares about their customers. Otherwise, there's so many other shops (even online!) where you're going to be treated much better than you would at Splash works. Don't gamble with your precious time. read more

I've been working on interior design projects with Splashworks since it opened and with Tino as my go-to salesperson for 15+ years. The showroom is expansive and has a really nicely curated, frequently updated selection of products in a range of prices and styles. Tino is extraordinarily knowledgeable and is great at suggesting products that fit my clients' styles and needs; and, his follow-up, responsiveness and attention to detail are fantastic. I feel lucky to have this great brick and mortar resource - can't imagine doing my work without Splashworks. read more

SplashWorks - Kitchen & Bath Near Me - San Jose, California

We stopped by today to look at tub options. Eric was amazing. We are in the early stages of building a house and Eric generously shared his knowledge with us. We didn't feel rushed at any point, despite the many questions we had. Thank you Eric for all of your help! read more

EXCELLENT service from Tino yesterday. Shopping for pulls and knobs for kitchen remodel. Very knowledgeable, friendly and took his time for me. Beautiful selection to chose from. Highly recommend store and ask for Tino. read more

My husband and I have decided to remodel our bathroom, so I was very excited to visit this place. I go for walks on Lincoln Ave. about 4x a week and I always admire the selection as I walk by. Anyway, I visited the website and made a couple selections that I wanted to inquire about in person. Stopped in eager to get my shopping started and was completely ignored by the guy camping out in the office. I like to support small businesses, however, this was a huge disappointment. Needless to say I will be taking my business elsewhere. To quote Julia Roberts in Pretty Woman: "Big Mistake. Big. Huge. I have to go shopping now." read more

Splashworks appointment system during COVID made it convenient to replace a misbehaving kitchen faucet and garbage disposal. Competent and knowledgeable experts that kept us on our budget with style! We were so pleased with Eric that when the bathroom needed remodeling, Tino was our guide to success! They have a wide range of styles and prices. Give them a call! read more

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Can you give 6 stars? Purchasing kitchen and bath hardware can be an intimidating and very expensive endeavor. So imagine our relief when we found professionals who were willing to pour through mirade the options, respect our lack of knowledge and also our budget! They even went above and beyond to remedy an issue caused by our installer and ensure we were delighted with the results. Again, 6 stars!! read more

Splashworks is our go to spot for all fixtures, plumbing, etc for our kitchen and 3 bathroom remodels. The customer service pre-and post Covid is bar None. Everyone is extremely knowledgeable, helpful and accommodating. These pictures speak for themselves in terms of the quality of products they carry. What you can't see through the pictures, but exudes value as a consumer is their customer service to make sure each and every piece is delivered safely and in pristine condition. Eric and Tino were my go to people. They handled all of these major projects with such care, accuracy, awesome communication and prescription. Thank you Splashworks! read more

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SPLASH WORKS made it easy to remodel all three bathrooms during Covid. They kept us up-to-date, gave us great ideas, and were very accommodating, even down to the deliveries, with their excellent staff. With their ability to provide great suggestions, get right back to you, and give amazing service all the way through, SPLASHWORKS would definitely be our to-go place for any of our remodels, whether that's kitchen or bathroom. read more

Our journey on our 1929 remodel was/is, well interesting, BUT I would like to give a shot out to Eric and his team at Splashworks in Willow Glen. Without hesitation, I highly recommend working with Eric or one of his friendly, knowledgeable team members who carefully advised and guided me, with caring customer service, all the while keeping my ideas and designs in mind. read more

SplashWorks - As with this remodeled bathroom, we purchased all the new fixtures from Splashworks in Willow Glen. - Kitchen & Bath Near Me - San Jose, California

It you are remodeling your home, make sure to check out Splashworks. I thoroughly enjoyed my shopping experience here! They have a beautiful, well-organized showroom showcasing several products from various manufacturers to finish any style - modern, transitional, traditional.... The customer service is top-notch. I worked closely with Alison, but everyone there is happy to help, regardless. Alison helped me find the perfect main kitchen sink and Franke faucet for our new home. She showed me all the sinks and faucets in the showroom, and while beautiful, it didn't quite meet my needs. Instead of saying "bye and good luck", she opened up the manufacturer showroom catalog/books and we leafed through several pages to look at different styles together. I appreciate the all the time she spent with me educating me about different finishes and styles. We ended up configuring a custom Julien sink with a drain board to meet my needs. I never felt like she rushed me through anything, and she did not pressure me to purchase every single item that I asked her to bid-out for me. The whole sales and purchasing experience was completely transparent - she provided me with accurate quotes and when there was a price change, she would phone me to discuss the extra charges so there are no surprises. She would call me to update me on the order status and when the items arrived. They held my order for weeks until my contractor was ready for them, and when I came to pick them up, the staff was happy to assist me with loading it into my car! White glove and honest service from beginning to end from my neighborhood bath and kitchen store. I will forever speak highly of Splashworks! read more

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SplashWorks (particularly Eric) provided excellent service upon our visit to SplashWorks. We really appreciated the quality and variety of fixtures and accessories available at SplashWorks and Eric helped us explore the options for everything required for our bathroom remodel. They had many high quality choices but Eric was able to help us identify the options that met our needs and desires. It was particularly helpful that SplashWorks keeps the basic drain and shower diverter parts in stock so that our contractor was able to continue work without waiting for the rest of our order. When we later decided to make some changes, Eric provided options over the phone and we were able to review them online. We emailed him some questions and he promptly replied with answers and provided cost estimates. We simply replied with our choices and he added them to the order and credited our account for the canceled items. Later we needed to add a couple more items and we simply emailed and he took care of it. It was so easy. Our bathroom turned out beautifully! read more

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I really wanted to like this local shop but I can't recommend them to anyone. Overpriced, late, and no help at all after the sale. How are they still in business? Ordering online might yield better customer service than their DIY experience read more

My husband and I love SplashWorks. It's one of our all-time favorite businesses in the Bay Area - thanks to Eric Nelson and team. Their complete focus on excellent customer service is evident in everything they do and it translates into customer success! We trust Eric and his team and are extremely happy with their contributions to remodels in two of our homes. Our first remodel won a "Best Bathroom remodel in San Jose" award and became a compelling value driver when we went to sell that home. The second remodel is almost complete - full kitchen, 3 bathrooms, plus new outdoor kitchen - and the results are stunning. We deeply value Eric and SplashWorks partnership - they always go above and beyond to help customers ensure beautiful results. The staff has extensive knowledge, great ideas, and is respected by suppliers and contractors. We're impressed at how SplashWorks stands behind its products and always has the customer's back. As Eric says "we're focused on happy customers, on helping them achieve successful projects with beautiful results". Thank you Eric and team: we sincerely appreciate your partnership and tireless efforts to ensure customer success. We love doing business with SplashWorks! read more

Thank you SplashWorks for making my bathroom remodel a breeze. Eric helped me pick all my fixtures/toilets/medicine cabinets etc because I had no clue what I was doing. They look amazing in my new bathroom. Love supporting local businesses because they support the community in more ways than I knew. (Thanks to the hold music) They are a trusted expert and I am so thankful they knew how to help. read more

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Splashworks is the best place to go for knowledgeable and reliable people that are experts in plumbing fixtures. Tino really helped us find exactly what we wanted and make sure the would work with our system. We send every one we know to Splashworks. read more

SplashWorks - Kitchen & Bath Near Me - San Jose, California

We remodeled 2 bathrooms and purchased both mirrors (which we absolutely love!) and all hardware from Splashworks. They were great to work with and we had a good experience. Even when we had a mirror issue the replacement was easy and seamless. Highly recommend! read more

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Fantastic store. Tino helped me pick up my fixtures. He is a professional and a gentleman. Asked them to hold my purchase (5 Totos) as I did not had a plumber. Not only he recommended a fantastic plumbing service but delivered the fixtures just in time. read more

I can't say enough awesome things about our experience at Splashworks in Willow Glen. We worked primarily with Eric, but his entire staff was extremely helpful answering our questions each time we called or came in. We are remodeling a bathroom and needed everything from drawer handles, to towel hooks, to a bathtub and shower, and all of the hardware. Eric knew all of the "rough plumbing" items that we needed at the beginning of the project and got them to us immediately so we were prepared and did not have to delay our project. He also kept us posted on the status of our order, and delivered critical items to the house as they arrived at his store. He also gave us incredible and insightful suggestions on what may or may not work. Equally important, he has been amazingly patient, personable and helped us solve several last minute changes that tend to come up with a remodel of our size. He always did it with a positive attitude and never made us feel like our requests were hard for him in any way. And...their showroom has such an incredible assortment of products to choose from. We were able to select everything we needed from demos on the sales floor. I would recommend Splashworks to anyone looking to purchase fixtures for a bathroom or kitchen. They are beyond amazing to work with. read more

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Great customer service by Hay. Nothing was rushed and he took his time in helping me find the perfect shower head for my new bathroom. Also they have a great selection of products and this was the only location that got my order in 2 days!! Everywhere else I visited have me an estimated two weeks to get what I needed. read more

Have been here several times over the years. Done two major renos and got all faucets, sinks and toilets here. Their pricing is still higher than eFaucets and Build.com or Amazon. But for a small brick and mortar, they are competitive. Great service and best part is you have some one to work with face to face. I still go back to Splashworks for thing that matter. read more

The best service ever! I shopped around a lot before I decided to go with SplashWorks (I would say between 10-15 stores). At the time I decided to go with them because they carry quality products and they have a great selection to choose from but now that I have purchased the products I wanted I can tell you the best part of my experience has been with the service provided by Tino. Tino has been patient with me every step of the way as I was trying to figure out which products to go with, which color, which material, etc. Of course most quality stores provide great service when you are buying from them but there are very few stores out there who provide outstanding service when something goes wrong. If you are looking for quality products and outstanding service I highly recommend that you go with SplashWorks and work with Tino. Tino, I can't thank you enough for the amazing service you have been providing me from day 1. I will definitely come back to SplashWorks in the future and I will recommend you to my family and friends. read more

Large master bath emergency remodel after the washer flooded the house. I went to 2 other places and left empty handed as the prices were astronomical and the people working there not very helpful. I went to Splashworks on the recommendation of my designer and worked with both Tino & Eric who were unfazed by the fact that I wanted nice things that weren't necessarily the most expensive. Plus, they were incredibly knowledgeable (my own offline Search Engine) as I told them what I needed, style, price range, etc. I was able to cross off everything on my list in a very short time after spending hours pouring online over all the possibilities. Also, I ordered one less cabinet pull and Tino was able to order it for me as a sample and gave it to me free. When I realized my sinks were too big for the cabinet, Tino spend the morning searching for one that fit in the style I wanted and helped me easily return the ones I previously bought. I highly recommend this place. Lovely inventory/showroom, reasonable prices (it's not Home Depot so don't expect super cheap), and super knowledgeable staff. Made my stressful situation great. I love the new Masterbath! Oh and my designer (Emanate Designs) is amazing too. read more

Splashworks continues to be SO great to work with! Their showroom is stunning, every member of the staff is talented, professional, well trained, and kind. Each time I send a customer here, they leave impressed. I love that they specialize in unique & high quality products and take such great care of their customers. read more

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10 out of 10 - Bought a full set of fixtures in 2017 from SplashWorks. This year one of the hoses on the laundry faucet had reached end of life. SplashWorks not only ordered the replacement part *under lifetime warranty,* later they sent a rep from the manufacturer to make sure it was installed correctly, when our plumber hadn't quite got it right. All set now. Off the charts customer service, happy customer here! read more

Stopped by to look at kitchen and bathroom equipment. Anthony and liana were fabulous. They spent time showing us faucets and bathtubs. As I look for these things service is paramount in my choice of where to do business. I will be ordering from these folks. They also have a nice selection on display. read more

The staff is rude and unhelpful. I suggest you skip this place - also way overpriced

Tino & Joanne are Awesome to work with. We're remodeling our home. They have help me select so many things. These two are great to work with. I would highly recommend them if you're doing a remodel of Bat & Kitchen. read more

I've bought door handles and bathroom fixtures here before and it was great but this time I was hunting for old Rohl cartridges to fix a leaking faucet (SJWC puts the $$$ screws to you nowadays). By chance I walked into SplashWorks and found Liana Laragione! After talking to the Manufacturer and coming up short, she kept at it. And she found the only cartridges for these wall mounted fixtures anywhere for me!! No more leak! read more

I can not be more pleased with SplashWorks for its high-quality products and excellent customer service. I often have many questions about products before making a purchase decision. Tino is patient, professional and diligent answering all my questions. If he doesn't have the answer right away, he always follows up the next day. Some of the highend products are very complicated to install. SplashWorks is always there to help interpret the manual! After my initial visit to SplashWorks looking for just one nice bath faucet, because of my extremely positive experience with them, I decided to get everything (from kitchen to all three bathrooms) from SplashWorks. I will recommend SplashWorks to all my friends and family. It's the best place to get great products and great service! read more

I live in a small house, with one bathroom. The high-end 15-year-old shower shut-off valve and the mixer valve started leaking. After spending hours on the web (on the manufacturer's spare parts site), I discovered they no longer made the exact model. There were three very similar models. The plumber said he couldn't tell which parts were correct until he got in there and removed the cartridges. To avoid multiple trips by the plumber, SplashWorks allowed me to order the three possible parts and return the parts that did not work (unused) with a full refund. Not only that, but they got the parts to me the day after I ordered them!! You can imagine how grateful I am, considering I only have the one bathroom. Antonio and Tino were great. My plumber could not believe how quickly they got me the parts. He says it has taken him much longer to get parts. The staff were all so helpful. (By the way, their showroom is gorgeous.) read more

The team here is very helpful and responsive. I came in for custom vanity drawer handles and the gentlemen was very helpful and knowledgeable. He took his time to measure my existing handles I brought in to ensure the new ones were about to order will fit. He was thorough and very easy to work with. Highly recommend SplashWorks! read more

SplashWorks - Vanity drawer handles from SplashWorks - Kitchen & Bath Near Me - San Jose, California

We have been working with Tino at Splashworks for over a decade. We are spec builders in the Bay Area and Tino has worked with us on literally hundreds of projects. They have a great selection and they spend as much time with you as you need. Tino helps us to keep our projects in budget without sacrificing design or quality. Their selection and customer service is excellent! read more

Splashworks has an amazing selection of what's needed for a chic bathroom. We are remodeling our bathroom and needed everything from a tub to a shower head to a towel rack and more. Anthony has been great to work with. He has kept me informed about delivery and has provided helpful advice about complicated plumbing issues, and is incredibly responsive and friendly. I highly recommend Splashworks. read more

I came to SplashWorks on a Thursday afternoon looking for some mirrors and lighting fixtures for a minor bathroom remodel. I was impressed with their selection of high-end products, but was disappointed with their poor customer service. To be more accurate, there was no customer service to be had. My experience was bad from the beginning. As I walked in through the back door, I saw an employee heading toward me. We established solid eye contact, but he chose to wordlessly walk past me instead. Having been ignored, I found my own way into the showroom and looked around. A couple of pieces caught my interest, but there was nobody to help me. Despite the fact that I walked around for a good ten minutes, no employee ever approached me. There wasn't even anyone working in the showroom, as far as I could tell. There was a sort of office in the middle of the store with open windows into the showroom, though which I could see five people or so. They were all on the phone or were keeping their heads down in paperwork. I eventually left, since they really didn't seem interested in my business. Maybe it was an off day for them, but what can I say? First impressions, and all that. SplashWorks certainly isn't the only game in town for bathroom fixtures, and I won't be back. They don't seem to want my money, anyway. read more

Splash Works is the ultimate plumbing supply store. Great place to peruse all the neat things you can put in your bath and kitchen. Great displays of bath sinks and basins. Some are very unique and really contemporary. Nice looks at showers and enclosures. Faucets galore along with toilets and various sundry bath items. Has cabinets and all needed hardware also . Regular plumbing supply store, and they do have or can get anything. Nice stop for the home improvement minded. read more

I went to Splashworks with the intention of replacing our kitchen faucet. It has been leaking and we've called a couple of plumbers to look into the problem. All have diagnosed that it was due for a replacement so I was prepared to spend a couple of grand going into Splashworks! I was greeted by Anthony on the day of my appointment and he was immediately able to identify the make/model and even the color of our faucet after showing him photos I've taken. Instead of pushing me to make a purchase, he suggested that I email him a description of the problem with accompanying photos, and that he'd share with his technician to see how it could be fixed. I went home, did just that, and viola, got a response the very next day with specific parts to replace. Even better, those parts are free of charge and they'll also be delivered directly to our place. I'm impressed! Anthony has truly cared more about solving customer's problems than trying to make money off of us! This place is truly a gem. Thank you for all of your help, Anthony! read more

My husband and I just completed a whole house remodel in Willow Glen. When it came time to purchase plumbing fixtures we chose Splashworks because of there beautiful showroom and we wanted to support a local small business. We worked with the owner Eric. He is very knowledgeable about all his products. He has a large selection of things to choose from. He guided us with our purchase and we loved everything we chose. Even though our remodel is done, I will call with questions and he gladly helps me. To my surprise, Eric stopped by my house to see how everything was working and he wanted to see how everything looked. That's excellent customer service. read more

Reasonable discount, and great service from knowledgeable, attentive staff. Yes, they get busy and you sometimes have a long wait for service. I admit I bring my computer and cell wifi when I know I am going during a busy time so I can sit at the counter and wait for my turn. When it is your turn, you get their full attention for as long and in as much detail as you need. While you can get better discounts on the internet -- theirs is pretty good on most items. Plus, you won't have as much hassle if something is shipped broken or wrong and you need to return it. Purchase guidance and local return option is worth the (slight) upcharge. read more

You can't beat the selection and service that is available at Splash Works. I've done three bathroom remodels. The first one, I bought a few items on line, trying to save a few bucks. Things didn't quite come out how I wanted, but it was too big of a pain and costs to return the items. My next two remodels I did exclusively through Splash Works. The expertise I got was invaluable! Trying to figure out all of the pieces I needed, what went with what, etc. Being able to see pieces from different manufacturers side by side was great. The selection was great. I was able to find some really unique top end stuff. Eric the owner was able to capture the idea of things we wanted and really put together suggestions that ended up being perfect. If you want truly professional help, this is the place to go. read more