Beautiful store, beautiful merch, gorgeous housewares. I love it here! This visit I was returning…read moresome dresses (sob) and I had to wait behind someone returning clothing (and providing overly complicated detailed explanations). Ain't nobody got time for that. So I am deducting a 1/2 star from this review because it would have been nice if another cashier would have come over to help me out (several staff people in store). I still love ya!

Service: It's hot as hell today, and when I walked in I took an item, I was really looking for work…read moreclothes... immediately a young lady asked me if I needed a dressing room and I said sure, and she asked if I'm looking for anything, and I usually say no and get annoyed, but this time I decided in my mind to just see what she had in mind because I usually buy black and I was looking for fun items. She found me a dressing room and when I went back she found a couple more items for me and my size in something that wasn't on the main floor. And while I only bought this leather jacket, I loved a lot of the interesting clothes and the color of things. Value: I think this is why I took it down a star. It's a bit much. At the same time it is a bit better quality with some items so I can understand, but it's still expensive. I decided to limit myself to about $100. Which is 1 item. Checking out: It was pretty quick. They let me just open my LinkedIn account to verify employment, I didn't have my ID.

Honestly one of the best retail service in my life. To be fair, I came on a Monday when the store…read morewas practical empty. BUT just because the store was empty didn't mean they didn't care less I came in asking for Khakis, turn out I got a lot more. Not only Thomas introduced himself with a quick joke, he knew how to make you look professional from the fit to the color. I am ussually annoyed by shopping because it involved too much time browsing and trying the right fit. (I don't enjoy spending my time looking aimlessly) Here I am handed some clothing that are recommended to try on. They suit me so well. I was asking a lot of questions about men clothing. And got an in depth answers for everything. I learned so much. Also end of my shopping experience, I almost forget I was wearing one of their sport shirt. I was so comfortable. The best thing was I felt like a friend rather than a customer at the end. A great place to spend money on comfortable clothing to last.

All the real nice stuff is over priced. You can get a nice suit for less at men's wearhouse…read more I walked in for the first time because of the deals i heard going on which sounded pretty awesome. The guy said how can i help you and i said exactly that, i hear you guys have some awesome deals going on right now and i am looking to get a new suit. He takes me to an area and has me try on a jacket or two and then the pants only for me to find out he is trying to sell me an $800+ suit. I just said i was in here for a deal man. Then he started showing me a different suit for about $250 which is fair but much lower quality. I went back to Men's wearhouse and got a taken care of. If money is of no object, check them out. But i think MW covers everything quite well, whether you want cheap or expensive.

Very clean and organized. Not overcrowded like other resale shops. Went in with a bag full of…read moreclothes to sell. They took 2 tops, which I happily traded in for a great sweater dress. Overall great experience.

My daughter and I love thrifting and we love this store! It's roomy and well organized, with a…read moregreat selection of clothes and accessories. We enjoyed looking around and appreciated that it wasn't crowded, but people were still socially distancing. We saw a lot of cute things but were hesitant to buy since the dressing rooms are still closed due to Covid. Currently they are offering full refunds within 10 days because of it, with your receipt and the tags still on. So we ended up spending over $100, but got several nice things, including a cute Calvin Klein bag, a Steve Madden Fanny pack and a Herschel backpack (for $22.50!!) We are fans and will be back.

Staff friendly which is hit or miss in the highland park area…read more Love their new spring dresses

The staff is very nice and doesn't overwhelm. The selections are good. Eileen Fisher clothing holds…read moreup & you can mix and match from season to season. Basic clothing that lasts and since it all blends together u can build your wardrobe over time. My closet is filled with it. Basic colors are black, cream, and grey but they always liven it up with burgundies, blues, and.....stop by.

I've never shopped at Madewell. When I entered, it looked surprising familiar -- a lot of the…read moreclothes looked very similar to clothes in my closet. It is affiliated with J. Crew, where I shop a lot of the time. However, I didn't think the sales were that great (not when J Crew had a 50 percent off sale) and unfortunately a lot of the sizes were very very tiny. Which made me feel bad. Mostly because I couldn't see the prices on the tiny tiny tags with their tiny tiny print and then I realized that the sizes were inside on the label. I slunk out of the store empty-handed.

I had a great experience at this store. Their customer service was fantastic! All the salespeople…read morewere so helpful and sweet, and not at all pushy. They magically appeared when I needed them, and let me do my own thing when I just wanted to browse. They also didn't bat an eye when I wanted to try on 20 things, and hung everything so nicely in the fitting room for me. I loved how they didn't stand around and give me compliments like at other stores, which makes me feel pressured to buy what I'm trying on. I always feel guilty when someone gushes "I loooove that on you it fits you PERFECTLY!!!" and then I don't want it. So I really liked the freedom they gave me at Madewell even though there weren't that many people in the store. They also have amazing sales! Sometimes they have an additional 40% off sale, where you can snag deals like jeans for $40 and tee shirts for $15. I find that their in-store sales are much cheaper than online. I like to price check when i get home, and sometimes the things i bought at a major discount are full price online (which, of course, makes me feel smug and pleased with myself). Their stuff is such good quality and is so comfortable. Their jeans feel like jeggings but are actually jeans. Also, for petite ladies like myself, their ankle jeans are a great length. You can also get an additional 15% off with a college ID! Can't beat that! If you're at Old Orchard, you must stop by and check out their sale section. You'll be sure to find some pieces that you'll love with great customer service!

Pretty neatly organized, clean and staff are nice. Lots of parking available. I found mini perfumes…read moreat great prices.

Service: quick and efficient. The changing room attendant was nice and have directions. The…read morecheckout was quick. Selection: Much better selection here for work clothes than macys. I bought two sweaters, and pants. It was nice to find so much available and that was actually my size and FIT!!!!

shopped at this store before and was excited to revisit today.. the women working (who was not the…read moreowner) was extremely condescending about what sizes she thought I needed w/ out being asked.. in a world where you can find plentyof boutiques, this was not acceptable I will not be back .. terrible experience!!!! would not recommend

I love this store!!! I always find at least 2 perfect items every time I go in this store. The…read moreowner is interested in what I'm looking for, and is honest about what looks good on me. Fabulous sweaters, jackets and great spring/summer collection too. This place is definitely worth the trip I make from Oak Park!

We come here about 2-3 times a year and each time we visit the Toddler area, Carmen is amazing. She…read moreis a really sweet woman and remembers our toddler and myself. She's always helpful, welcoming and offers nice suggestions all with a smile. My toddler walks away with a balloon or two sometimes. We always look forward to getting service from Carmen! We love her!! For me, I love their Tom Ford selection of parfums.

I was disappointed with my experience at Nordstrom in Old Orchard…read more My friend was interested in a fragrance and asked if it would be possible to get a sample. The associate simply told us that they don't provide samples, without any explanation or effort to help. What made the experience worse was the attitude -- it felt rude and dismissive, and there was no apology or customer-focused service. I've visited other Nordstrom locations before and have always had great experiences with polite, professional, and attentive staff. That's why this visit was especially disappointing. Customer service is one of the reasons people choose to shop at Nordstrom, and unfortunately, this location did not meet those expectations. I hope management pays attention to the customer experience and provides additional training to ensure guests feel welcomed and respected.