Everyone was so helpful and caring , made me feel comfortable in my my hardest decision of putting…read moremy best friend Sammie to sleep. The staff was very informative and compasionate.

The Vets and staff at this hospital are great, they get you in quick, take care of you and your…read morepets, and I'll bring all my pets here!

My recent experience with MedVet in Roscoe Village was positive. Everyone From the Doctors to the…read moreSupport Staff were good at keeping me informed and calm. I had to bring my 15 year cat, Renée, in for Anemia after my primary vet (@ Broadway Animal Hospital - word of warning - stay away) caused some pelvic fractures while performing surgery. MedVet Doctors told me the positives doing something and also any negatives. For example the Anemia needed a transfusion (positive), but the pelvic fractures may have a leakage, which will effect have the transfusion may help (negative). They kept me informed during the 3 days, 2 nights (2 days & 1 night in ICU) she was there. The staff give great care for Renée and allowed me to visit her before and after my work days. The entire staff showed Renée empathy and mentioned how beautiful she is. You cannot ask for a more caring place for your four legged companion. Four stars were given and not 5, because I found that follow-up calls were badly handled even after I called them. And how they handled the Pathology (about the cancerous lump) information from my primary vet was definitely a negative. But after those two weeks, Renée is back to her routines of walking with me down a hallway (now with a limp), eating her daily meals, and just being a happy cat. Her positivity in dealing with all this is amazing.

I know this to be a great emergency vet, however wait times can be extensive if more critical cases…read morecome in. So it's really just dependent on the day. After 4 hours of waiting, my dog still hadn't been seen, so we ended up calling Scout vet and were able to get a same day appointment. In the future I think I'll only return to med vet in an absolute dire emergency. If your pet is stable, I suggest taking them elsewhere to avoid long wait times.

This is a standout facility with expert care and an unusual setup which promotes transparency…read morebetween the doctors and pet owners. My dog had an emergency which required us to spend several hours at the location in Lincoln Park. While we waited for blood work results, my dog and I sat in the general triage care room and saw how owners were encouraged to stay with their pets while they were being treated and in some cases, operated on. I can say firsthand, what an impressive team of doctors and vet techs, who are wiling to put their work and skills on display. My dog was in late stage renal failure and we did not have long, but the team was professional, informative, engaged in a solution, calming, empathetic, and kind as we learned of his diagnosis. They were extremely supportive in helping plan end of life for my sweet Milo. I can't recommend this facility and team enough.

My dog ingested something potentially dangerous over the holiday weekend. Dr McSweeny did a…read morethorough exam and was very knowledgeable and empathic. I thought the cost was very reasonable. A lot of vet hospitals are closing or shutting down 24 hour operations. In an ideal world, our pets would never get hurt or sick. But even if you are conscientious, no one is perfect at keeping their pet under surveillance at all times so when accidents happen, I am grateful for places like this. All the staff were friendly too.

Great friendly service, they walk you thru all the details and costs, our Dog seemed very…read morecomfortable while being treated!

I brought my German shepherd here. She does not do well at the vet & has to be muzzled. Everyone…read morewas so amazing here. They took everything slowly at her pace & we're very sweet with her the entire time. It's by far my best experience at any veterinary hosptial.

Doctor Nearing was super helpful and explained everything very well. We were there twice in one day…read moreand they got us out as soon as possible both times. We brought our cat, Snuggles, in because she was vomiting a lot. The vet techs and nurses took great care of her and did everything they could to make her comfortable and feel better. They were upfront about pricing and responded promptly to our pet insurance reaching out for records. Snuggles is feeling much better!

Thank you for examining our baby so quickly and for making us feel at ease. Dr. Walsh was kind,…read moreprofessional, and very easy to talk to. She took the time to answer all of our questions and addressed every concern we had with patience and compassion. We truly appreciate the excellent care. Thank you!

I usually don't write reviews but omg everyone was so amazing and kind and gentle with my kitty who…read morehad string wrapped around his tongue. You can tell they all truly love what they do I highly recommend this place if you ever have a pet emergency! They're pretty affordable too!

I came here last night with my very senior dog Sasha, because she'd been having persistent GI…read moreissues that were pretty severe for her. I called ahead of time to check on pricing for the exam, etc., and one of the Vets answered and was so kind and patient while I explained what was going on. She reassured me they would walk me through a treatment plan we could handle after I brought her in. When I got there, I was met with the warmest, kind, helpful energy from every single person who worked there. From the person who did our intake, to the techs who did her initial vitals and administered her IV later on, (and cleaned up her mess on the way out - TY) to the Vet herself, I felt more than comfortable that they had my girls best interest in mind but were also realistic with what I could spend and how far we wanted to go with her care considering that she's 15.5 years old. After the vet examined her, I was sent a quote via email I could approve via my phone, and while I paid cash, they have an instant link you can pay for your services via credit card through email as well, which I found amazingly efficient and made what I was spending and what was included crystal clear so there was no anxiety about hidden costs. (I also found this place to be INCREDIBLY reasonable in their pricing compared to the other Vets I've gone to in the city). Special shoutout to the tech with the amazing mustache and the woman who administered her IV.... He was down on the floor, with my pup's head in his lap, petting her and saying the sweetest, most reassuring things while the other tech also just gave her such praise that we got some little exhausted tail wags out of her during what couldn't have been a comfortable process. It was just what we both needed in that moment, so thank you both so, so much. I was calm but pretty emotional, and I just felt safe coming here and would 100% come here again if needed, and recommend that anyone facing something like this with their fur baby come here too. The entire experience was quick, efficient, and again.... the kindness and genuine love they showed my baby was all I needed to know to feel comforted during a stressful moment. Happy to report the treatment she received has dramatically improved her condition in just a day, so overall it was a 10/10 experience.

We've been here in the past and the experience was pleasant before so it is disappointing that…read moreafter this latest appointment that has changed. We had the difficult decision of putting our dog down and while that was handled professionally, I think the aftermath is what made it worse. We received a sympathy card with our dog misgendered despite him having been there before prior to his euthanasia for other visits. When we were asked to pick up his ashes, my guess is that they didn't have it set aside because we also didn't receive the blanket that we brought him in, despite their text saying everything including the blanket would be ready for pick up. Only to get a text a few days later saying they found the blanket. As we're not nearby, it is quite a drive. We're still dealing with the grief so just the inconvenience and lack of attention to details just added onto the loss.

Had a very good experience albeit under horrible circumstances. Staff were very considerate,…read morefriendly, and the care was exceptional. I highly recommend for an emergency situation.

VCA Aurora Animal Hospital, Fantastic, Helpful and Extremely Caring Staff all around! From the…read morefront desks, to the techs, to the Doctors/Surgeons, etc. very knowledgeable and they all wear their hearts on their sleeves. Recently our boy Finn dislocated his hip and needed surgery to fix it. We called every VCA around and everyone was booked, it was also a Saturday so that was understandable. Aurora was the last VCA on our list because it's an hour and a half southeast of our home. So we called to see if we could get him in, we were told yes but it was a 2-3 hour wait because they were packed as well. We waited because our Finn is worth the wait. Finn got in to see a doctor, they ran all of their tests/X-rays and kept us informed every step of the way. We eventually got into a room and were given the results along with all the options and costs, they were very professional and informative. We decided to wait until Monday to make an appointment for surgery, otherwise we would have had to pay the "weekend fees/rates. We called Monday to schedule an appointment for surgery. Surgery was scheduled for Tuesday. Tuesday morning we dropped off Finn and his food; we were told they would call us before and after surgery and again before bedtime, and they did. We arrived Wednesday afternoon to pick Finn up and we were given all of his paperwork and meds, then we instructed on what to look out for during the healing process and how to use his meds and to call if we needed anything and to schedule an appointment with our VCA for a follow up. From beginning to end Aurora Animal Hospital crushed it!, Knocked it out of the park!, and exceeded our expectations!!!! Great Job Aurora VCA Staff and Thank You!! Finn is doing great and on his way to being our energetic, happy boy again!! We Love VCA!!!!!!!!

From the moment I made the first call through our dog's surgery and recovery, everyone at Aurora…read morewas fantastic. The receptionists, vet techs, doctors--all wonderful--professional, warm, welcoming--and all took the time to carefully explain every part of the process, from the first appointment, diagnosis, surgery, recovery, financing, etc. Dr. Peacock is everything you'd want your vet (or your own doctor) to be. He is a highly experienced surgeon--and doctors at that level often lack the "bedside manner" so crucial to clear communication and a healthy doctor/patient/patient's family relationship. Dr. Peacock dispelled all those concerns the moment he walked in the room. He is warm and down to earth. He was so helpful--examining our dog, explaining the issue and appropriate procedure--and answering all of our questions (some of which we likely asked more than once) with patience, kindness, and candor. I can't express enough how positive the entire experience was. Every single person made us feel comfortable, confident in our dog's care, and welcome. And our dog is good as new (so to speak!) Thank you, everyone at Aurora!