I was in the market for a new vehicle as my current Nissan lease was up in January. I did my…read moreresearch and gave Mazda a try since Car and Driver rated it so favorably. I started at a different dealership and wasn't happy with the salesman. I decided to drive the 45 minutes here from Gloucester Township. I knew what I wanted so I came prepared. My salesman name was Alan. Alan was the perfect mix of knowledge, assertive but not aggressiveness and personality. I read the previous reviews, sure, the Finance manager was nice , she had great reviews but I didn't buy my car here because of her highlighting skills and protection plan knowledge. I bought my car here because of Allen. He related to me and he treated me like a person, not just a sale. More importantly, I related to him and he made me feel comfortable that he knew what he was talking about and that he wanted me to get the best deal I could. The car buying process isn't my favorite but I love my new Carbon edition Turbo CX-5. I was inclined to write a review specifically about Allen because of the way I felt dealing with him. His partner Doug helped him at times when he was busy, and Doug is a nice guy, but I made my purchase at Chapman because of my initial experience dealing with the salesman. The building itself it beautiful, clean, friendly and filled with stock and it made the car buying process a lot easier than the previous 4 dealerships I went to last week. The sales manager, Mike was a nice friendly person also and everyone there made me feel good about this dealership. If you are looking for a new vehicle, first off, go with a Mazda! The price for what you get is top notch! And the people there made the experience better. And for the record, I don't know any of them or had ever been there before but I went with them even though I had a slightly better deal to a place that was closer to my home because they were better at what they do than the other dealership down the pike.

I was looking at a CX50 Hybrid. Salesman was an OK guy. Things went down hill when they took my car…read morekeys for an appraisal of my car. It took over 45 minutes the Salesman went out to the shop to see what was what. he then drove my car back, parked it and went back into the other building, taking my keys with him. I waited areounf for almost 20 minute then when looking for him bu then I knew I was being played the waiting game and I sure felt that I was going to get low balled. I was PO'd by this time. Salesman came out an apologized but I told him the has shot himself in the foot. He almost had the sale, but the waiting angered me. Later that night, just before 8pm, someone called and wanted to apologize. I do not take to being played or ignored. I do not care how busy you are, you do NOT let the customer stew over his time with nothing being said to them. I told them that I would not buy a car with the Chapman name on it. He then had the audacity to ask if I would sell my car to them. WTF? No. I will by a Mazda, but not from Chapman. BTW, I do not negotiate from the MSRP price, period

Came for a routine oil change. Showed up 5 mins prior to appointment time. (2:45pm) Sat in line in…read morethe bay as per the sign waiting for an attendant. After waiting 20 mins (3pm) in a hot bay and seeing a line of 3 more cars behind me I finally went inside to find someone. 25 mins (3:05pm) after arriving I managed to speak to someone. Only because I spoke up when the service representative asked who was next. If not he was going to wait on another customer inside the building. My car was completed and ready rather quickly after being checked in. About 30mins. The service rep did apologize repeatedly and even applied a coupon for the inconvenience and wait. This did make up for everything when I arrived. It was a nice gesture and unexpected. My suggestion to Honda is to have rep's who only check customers in and a separate set of rep's who complete your final paperwork.

NEVER AGAIN!!!!! I already dislike dealerships and this sealed the deal Do not go to Boardwalk…read moreHonda in EHT. The sales guy Todd was great but the finance manager by far sucks. 4 plus hours sitting to be asked to come back next day to sign paperwork. I don't want to hear the excuse we are understaffed Or had to many come in same time. Absolutely ridiculous and on top of it offer nothing for my inconvenience. NEVER AGAIN. FEEL BAD FOR SALES GUY WHO HAS TI DEAL WITH THAT FINANCE MANAGER !!!

I bought 2026 OUTBACK on 12/31/2025 but at that time my 2023 LEGACY supplement warranty was 18…read moremonths left for coverage. I talked finance manager "18 months left how should I do." and he said "I take care of you don't worry."but he didn't do anything till Apl. I didn't get any information from Ciocca Subaru. So I called my sales "how is going on?" for 3 times Jan. Feb. Mar. but I didn't get any call from finance Mag. When I visit office in Apl. I talked finance Mag. He didn't do any action till Apl. My cancelation of supplements warranty was Apl. I talked finance Mag. but he said just "I'm sorry." I lost some money cause his lazy job. So I don't recommend that dealer. I think service Mag. also not good.

I needed some Subaru parts that I already had the part number and prices thanks to online parts…read morelookup, so I went to the dealership to hopefully get what I needed, walked up to the parts counter and waited for the parts guy to walk over from the other side of the room. He didn't!!! He never got off his stool and yelled across the room can I help you? I said I needed a part(I wasn't entertaining yelling back across the room). He said for what kind of car? I quickly looked around to make sure I did in fact go to a Subaru dealer, and I said for a Subaru??? Then he gave an attitude and asked what model? I said I already had the part number and I wasn't going to yell across the room, and he went right back to what ever he was doing before so I walked away and went to service to just ask a couple questions with intentions of coming back to parts after Juan decided to do some work. I walked back and there he was still on the stool and he yelled "Are you ready now" so I was getting angrier by the minute but I still needed the part so I read my part number and he said it didn't exist and then asked for the VIN which I didn't have available but I said the car came from here(Meaning that exact dealership) and I guess he didn't understand me because he asked if I had even been there before and I gave him a perplexed look with a straight forward answer, "The car came from here, STILL" and he was being more of a Douchnozzle and actually got off the stool and walked over and grabbed my paper with part number and pricing info. He went and tried to look it up again and could not find it. a few moments later I saw he was on the screen and scrolled past to another and I had to tell him to go back to the previous screen and the part was on that page. Keeping in mind he was back to sitting on that damn stool again!!! so he asked how many I needed and I said 2 and he said they only had 1 so I was pissed at that point and said so why did you even ask how many if you only had one??? he went and got the part which was $2.37 retail and a commercial shop selling price of $1.73 cost. He charged me the retail price with no discount which isn't the end of the world. But he was a jerk the entire time and last week I needed a mirror and same guy on the phone didn't give a commercial shop discount so I went to another dealer and that mirror was almost $100.00 less. When I paid and actually got the receipt I looked and the part number on the invoice was the exact part number I had that he took from me. If Ciocca management reads this review the guys name was Juan and you should call in to parts and if he ever answers the phone see how he acts and treats the customer, especially commercial customers. Also do a secret shopper and see how he acts in person as well. And for the love of god get rid of the stool because his ass seems to be glued to that seat and is preventing this guy from actually doing his job properly.

Many dealerships get bad reviews as a whole. I believe this is because of the sales side of a…read moredealership. Negotiations can feel like a dirty business. My review is for Atlantic CJF service department. I too have had my fair share of less than desirable experiences with different shops, But this time was different at ACJF. Recently had a check engine light come on and the vehicle went into Limp mode. I had to find the closest dealership at it was them. Called on the road and they said bring it in. Checked me in in less than 20 minutes. He was very clear that if the problem was not covered under warranty it would be a $250 fee for diagnostics. Called me the next day to let me know it was covered EGR problem. Picked it up 3 days later and in addition they replaced the fuel pump because of a open recall. Mike was my service rep and communication was clear and often through the process. Quick, friendly, honest, well done ACJF!

Horrible communication, deceptive sales practices, and indifferent sales and service employees…read more I've leased three Jeeps from this dealership and the business has gone down in customer service each time. Please stay away!

Bought a 2026 IS350 AWD from Lexus of AC. I dealt with Randy, I'm very very happy with the…read moretransaction. Randy gave us a fair deal on the car and I found the exact color I wanted. From the smooth transaction, to the friendly service at all stages, this dealership exceeded my expectations. I think Randy was a big component of this and if you are looking to buy a car, ask for Randy! Happy customer and loving the new car.

I needed two replacement key fobs for our cars. Lexus of AC…read morewas responsive, friendly and efficient. Chris in the parts department secured the new fobs quickly, and Tina in service scheduled appointments in a timely fashion and was friendly, helpful and professional.

Recently I had my front brakes serviced at Atlantic Chrysler Jeep in Northfield…read more In the past I gave them a bad review for the way I was treated after I purchased a 2013 Grand Cherokee Loredo E. Since then, the owner brought in new people and managers in his sales department. Hopefully things keep improving in the sales department as the attitude is a lot better. The service on my Jeep was excellent. The prices at this dealership was about the same you would pay almost anywhere else. The people in the service department were a pleasure to talk with. David Barsky

Can we talk about how your service department treated me today when I called because my 2024 GTI…read morelocked itself with my key inside and my app wouldn't work...with my post op dog inside!!!!! I was hung up on and the fire department had to rescue her by breaking my window. Because of you, and your lack of compassion for living things, her temp went to 115 and she is getting fluids. I am incredibly grateful for the firemen that came and broke my window to save her. I will NEVER buy anything from this dealership again and I will make sure everyone knows how cruel you are.

Jackie made our car search and ultimate purchase the best we ever had. Her knowledge and attention…read moreto detail were extremely helpful in our decision making. Once we decided, the Finance Department gave us options and choices to fit our needs... I would definitely recommend Chapman!

Amazing experience at Chapman ford, EHT. After a long stressful week of car shopping on a specific…read morebudget. Today, I finally found exactly what I wanted, for the price I wanted it. Staff was super helpful, friendly, and interested in providing the best value and experience, NOT just focused only on making the sale. I went to many dealers this week all laughing saying I'll never find what I wanted for the price. I left Chapman with a brand new car, within my budget, and a super awesome ..not stressful experience. Mani, I can not thank you enough. Looking forward to more car shopping experiences with you and the Chapman family. Highly recommended.

My husband and I just bought a brand new 2019 Chevy Suburban from Bennett Chevrolet on December 6th…read more2018. Our customer experience manager was Hanna Clayton who was brand new to the company and the car dealership world, but you would have not even known that unless she told you. From the moment we arrived to look at the cars, Hanna was there to answer every question and show us anything we were interested in. She was very polite, educated, well trained, and had everything covered. She did not pressure us on any vehicle and understood exactly what we were looking for. We did a few test drives with her and she demonstrated all the car features. She was very pleasant and listened to our feedback. A few weeks back, Hanna was with us for several hours as well and never made us feel like we were taking up her time. She did an inventory search and located a car that matched exactly what we wanted and said it be in soon and she would call us. The day that car arrived she texted us immediately to schedule a test drive. We came down there as scheduled and there was Hanna waiting for us right on time and no hold ups. Our future purchase was waiting for us right up front and ready to cruise. Hanna had our paperwork ready to review to show us the breakdown of the numbers and incentives. She assured us she gave us all the rebates and discount available for that model. There was no hidden fees and the numbers were accurate. She also made sure that our trade-in was not low balled and offered us more money than another dealership. After agreeing and signing the deal, Hanna continued to make our experience epic. She handle all the insurance changes and then set up all the apps online to use as one of the benefits of owning a Chevy. She also set up our OnStar and did a final goodbye as we drove away in our brand new Chevy! We would like to express how amazing Hanna was and Bennett Chevy lucked out finding a great person to grow within their company. We look forward to another experience in the future with her! Also this was the first time we have ever felt no stress in buying a car and it was a positive experience. Thank you!

Bennett Chevrolet is an excellent dealership for sales and service! I have bought many cars from…read moreBennett over the years and their staff and deals are always fair ! The service department is also a pleasure to deal with, any work you need is always don't right the first time and in a timely manner! Rich Anderson the service manager is the Best in the business, always upfront with any issues and their prices are fair! Check them out if you need a new or used car and any type of repairs to your Chevy!