We submitted an online quotation . We received a few offers but Abel from Acura of Riverside called and within a few minutes send us an OTD price (taxes and fees). Best car buy experience we ever had. THANK YOU Abel for all your help and attention that you gave us. Abel Sanchez from Acura of Riverside best car salesman we ever meet. (805) 890-0580 (English and Spanish ) read more

Guys you have to kno where your credit score is at and know what kind of finance program is available for you. Don't believe if they tell u what you only qualify for such and such unless you've alrdy done your part before hand, otherwise your giving those sales person the opportunity to take advantage of you like what they did to my fiancé. Don't hesitate to negotiate even below invoice because they need you more then you need them. To them your just another unit. Don't be afraid to visit other dealership, take ur time.. Shopping for your next vehicle is suppose to be fun, not a nightmare. Understand that 60months means 5 years and 72 means 6years. That's the life spans of your loan. Take the monthly premium and multiply it by the life spans of your loan that way you know if ur paying the right amount otherwise they will take advantage of you. California state tax is about 8.1% and license and registration is 1.9% be ready to put that as down payment or you can even ask to wave it off. If you don't know these things then your not ready to buy a car. My fiancé is at 724 credit score and they told her that her best rates would be at 5.9%. Acura of Riverside now that I know the truth I hope you enjoy the commission you made from her because we will never come back here as long as we live and I hope we can help other from being taken advantage of!!! And don't go to a dealership on your own, always bring an experience buyer someone that understands the structure of the payment and contract!! #BESTADVICEFORYOU read more

Absolutely terrible! I went here for brakes, and I told them my front passenger bushing broke and the lid on the mirror on driver side visor keeps falling off because the screw is lose. The guy who helped me wrote them all down, said he'll have someone take a look at them. He was nice at this point. I came back to pick it up with my bf and we were surprised how crappy their work had been. They said, the bushing is NOT broken. My bf told them its very obvious that it's broken, and there is NO way you could miss it (since they were working on the brakes, they couldn't miss it). They assured us that they took a look and there was nothing wrong and started giving my bf attitude... He was straight out telling us that we didn't know what we were talking about. We went up to my car and pointed at the bushing that was broken. They looked at it and just said.. "oh." I forgot to check my visor before I left the dealer. I remembered couple of days later and it was NOT replaced. This was not a surprise. As a side note, the mirror lid thing falls off all the time while I'm driving. I've been lazy and have not gotten it replaced x) Anyway, we were very frustrated that the workers were telling us that we were wrong, when clearly, they didn't do their job and they could not have been any more wrong! They did not take a look at ANYTHING I asked them to, which was all written on the work order. Everything was checked off as having no problems when I came back for the car. I will NOT go back to this dealer. I will go to another one even if I have to drive many more miles. read more

STAY AWAY AT ALL COST! I would give zero stars if I could! Employees here are rude, incompetent, and careless. After I purchased my car they informed me that they didn't know where the sd card was, which is a big deal because I bought an electric vehicle and the sd card controls everything from the radio to the air conditioning. I was told on three different occasions that they would call me back later that day and all three times failed to do so. When they finally shipped me an sd card they ended up shipping me the wrong one so it is useless. Rude and stupid is a bad combination! I would have gladly spent more money at a different dealer! read more

The staff is horrible. I felt like i was being harassed by them for a month over low jack and their finance guy Mackenzie yelled at another employee over the phone in front of us. Basically just go to Honda not Acura. read more

Big shout out to Big John, Adrian Brauner, and Ken French at Acura of Riverside! I was very specific with my requests as far as a new purchase is concerned. I wanted Black on Black and I also needed to stay within my budget payment wise, no exceptions! Lol! They were attentive from the time I entered to the time I drove off the lot in my beautiful new Acura. They went the extra mile to be sure I was completely satisfied with my vehicle and payment. I left with a smile from ear to ear! I would definitely recommend their services to anyone looking to purchase a new Acura. This is my 2nd Acura and I will return for years to come. read more

Let me preface this review with the fact that we leased an Acura from Riverside and are happy with the vehicle. Unfortunately, that is all the good I can say. We were quoted one price when we sat down, filled the appropriate paperwork out, and then was handed a bill that was nearly $5,000 more than agreed upon. We were given a story that the car was actually more than what was on the sticker. They said they made a mistake and was "sorry". After several trips back to his sales manager and me threatening to walk off the salesman finally came back to with a price that close to what was originally quoted. I expressed my distrust with their business tactics. The sales manager came over, apologized, and said he couldn't lower the price anymore. He said for our inconvenience, he would put on some wheel locks. As I stated before, my wife really liked the car, so we agreed to the deal. As we were doing the finance, I was handed a "due bill". It was blank and I told the finance guy there should be an order of wheel locks on it. He told me that all there cars come standard with them!! Moral of the story: buy an Acura, they are good cars. Just don't buy from Riverside Acura!! read more

Went in looking at a Nissan Leaf, the price seemed to good to be true. I was pleasantly surprised, the vehicle was in great condition! I bought the car and came the next day to pick it up, it was nice and clean. Alex Escalante in pre-owned sales helped me out, he was excellent, also nice/calm demeanor. The dealership also beat the carmax appraisal on my trade!! I already referred two friends, they're happy as well! read more

after an complaint manager Ken French playing dumb not recognize me and doesn't want to deal with the situation but to say the car was sold, then a day later they post it on autotrader, worse customer service ever. For everyone out there check out cargurus and compare their acura price they sold over price, better do your research before dealing with guy they usually hold commissions 5k-7k minimum profit from trade in and even from auction, they wont' budge in halfway you just have to walk away, most dealer now claim to be hassle-free and haggle free or one store price, they are all bullshiter.. REMEMBER. there is always room to negotiate and there, anything is negotiable.. don't let the dealer talk all the bullshit how much they lost, dealer never lost profit otherwise they'll be out of business.. read more

My wife I had been leasing a Honda CRV and knew we wanted to step to an Acura RDX. I had been chasing down quotes online when Spreen Acura's sales manager Chris Rushing reached out to me to call him saying the call would be worth my time. I tried to get him to just email his best quote to me but he resisted and said once again my calling him would be worth my time. At this point he had worn me down and so I told him I would call him the next day. Was I glad I did! Not only did I get the best of all possible quotes but I arranged to meet Chris and his team the following Sunday. It turned out to be the best car shopping experience of my entire adult life. The Acura RDX was as promised, the test drive was awesome, the transaction took a little over an hour to complete, they took care of the lease return of our Honda CRV, showed us all of the RDX's features, and introduced us to their service department. A few days later I received a call from Jeremiah to make sure we were satisfied with our new car. We definitely will come back to Spreen Acura when we're ready for another new Acura. read more

No one likes to go and buy a vehicle at the "Dealership" Well maybe my experience will help with your decision about coming to SPREEN ACURA. Here's my experience. I first called the Dealership to verify that the Certified Pre Owned vehicle was on stock. Sabrina answered and verified so I set an appointment to test drive. Upon my arrival I was greeted and assisted by Edgar who was very helpful in showing me vehicles. Then Edgar introduced me to Joel who got me through all the necessary documentation needed to apply for a loan. Both Sales Consultants showed patience and made sure I was comfortable offering refreshments and snacks during my entire time at the dealership. Then there was Sir Ryan who is the Sales Manager who process's my application to the bank. He's the gentleman who you'll only be able to identify from his forehead to the top of his hair because he's behind a really tall desk. Sir Ryan made the approval simple although I expected him to be a Shark he was actually very helpful and kept the process simple. Now it's time to see the Finance Manager. Sir Omar was Top Notch at getting me through the Final Paperwork. He had very good customer service skills and did not keep the conversation dry. He is not your typical "Finance guy" who doesn't care for your satisfaction. Sir Omar really does his best to make sure your happy with the whole process. I give SPREEN ACURA 5 STARS and I will be returning with family members soon to purchase from here again. You guys are Awesome! See you soon! read more

I brought my Acura in for a timing belt service, and the guys at parts really know how to take care of you! Since it's a high price service item, I shopped around and found that Acura of Riverside has the best price! I do minor maintenance myself so I buy parts and fluids from George at the parts department. He is very honest and tells me what I need and doesn't try to sell me stuff I don't need. I highly recommend them for all your service and parts needs! read more

You can call this dealership a stealership!!!! So I get a check engine light on my 2007 Acura TLS with the emissions code P0171 and P0174. I did some research and found out http://techinfo.honda.com/rjanisis/pubs/SB/B08-043.pdf Thinking it was going to be a easy clearing of the check engine light. So I make the short drive to Acura of Riverside, big mistake. I explain to the service guy Robert Howard I want to service bulletin done. Service Bulletin states 0.2 hours flat rate to Update the PGM-FI software with the HDS. Roberts states the tech guys will have to run a full diagnostic to find out what's wrong at $120. But I just told you what's wrong with the car. Fine I leave the car for their diagnostic fee for 120 because I need the car for school. So I go home and call DCH Tustin Acura and ask the service guy how much is a check engine diagnostic? $65 dollars. I'm getting ripped.. Next I call my brother who always takes his car to Tustin for any servicing and tells me he got the same emissions codes on his 2007 TLS. 1 hour later Robert calls and said your car is ready they just had to update the MIL it will be $95 dollars. DCH Tustin Acura price = $0, Acura of Riverside price = $95. Both of our cars are out of warranty. Previous experiences with Acura of Riverside, 1. Bought CPO 2007 Acura MDX, service guys forgot to plug in seat heaters after repair, DHC Tustin had to fix it. 2. Flat tire patch at Acura of Riverside= broken TPMS sensor 3. Oil change at Acura of Riverside = Quaker State motor oil. Fail 4. Muller hood repair shop = Stereo, AMP, Subwoffer, Air intake, side skirts all stolen. Happened 12 years ago when Acura of Riverside recommended body work repair. Summary If you have anything wrong with your car or need servicing make the drive to DCH Tustin Acura. The reason I wrote this review is because I gave Acura of Riverside many chances but I'm finally fed up. I will never go to Acura of Riverside ever again. read more

Love, love, love my new car!! Went into Acura of Riverside last Friday afternoon. I had been browsing around at different dealerships just trying to find the car that really spoke to me. Had a few on the list but the one that kept saying my name was the Acura ILX. I love the look of it, love the luxury aspect and love the affordability. They had a few different options on the lot but one truly caught my eye. The car was in immaculate condition and priced fairly. The general manager came out to greet me and introduced me to Ron. What a great guy! We opened up the car, he started telling me all about the great reasons to purchase a certified pre owned and the great warranties it offered. Took a test drive, and absolutely fell in love. Came back and started talking numbers. I was completely floored when Ron told me that the price had been reduced online. It was a deal that i couldn't let pass me by. A car i love and an even better deal on the sales price. I was sold! Ron made the car buying experience so easy and even gave very fatherly like advice to me, as a first time car buyer. I left the lot feeling very confident about my decision and purchase. Thank you Ron for all of your help and thank you to Acura of Riverside for such a great experience. Will highly recommend this dealership to anyone looking for a new car. read more

Anything less than perfect would be an insult. Bottom line is I went to pick up my wife's car from service and left with a new car. Although I was kind of interested I was not sold and the deal was not closed. I went in a few days ago and spoke to Alex and his service was good but the deal was not closed. Tonight I spoke with Abel Sanchez after seeing an immaculate pre-owned 2014 E350 and my son said my wife would love the car. Merry Christmas! Kristen worked her magic but I was still not committed. On my way out the Sales Manager Amin Siddiq added a kicker that I couldn't refuse. They are all great. The finance director Kristina Zappia was excellent. I also told her I didn't want any extras and she didn't continue to push them on me. Although after thinking about it I asked her about some of the warranty information and she explained it to me and then closed the sale. They have great prices and are great sales people without being pushy or over bearing. They ask for the sale and stick with the deal they offer you without adding to the final price. To top it off once I said yes I was out of there in less than an hour. Kristina knows her stuff! I think I just found my new dealership. The trade value they gave me was $2500 more than car max. Yes I said two thousand five hundred dollars more. Not done yet! Great waiting area with bottle water and fresh coffee. A few snacks also. Clean and very professional environment. Deal makers not deal breakers. The only area of opportunity I would recommend is the hold time when calling the service department. The on hold music is not great and I had to try back a few ties before I got someone. Now with that being said I will give them 5 stars because I purchased a First Place Finish and received a call the next morning to setup an appointment to get the work completed. Awesome follow up! I highly recommend them and must confess I am a Raving Fan. Thanks Abel, Amin and Kristina for making my purchasing experience with you a great one. read more

I came into the dealership about two weeks ago and was looking to get a 2015 ILX. They did not have any base model in white which was what I wanted. Eric Ingalls told me that there was going to be one shipped in and would contact me. He did so about a week and a half later and told me the car would not be ready to see until today. I had told him I would come in around 6pm to go look at the car because I had work and to receive a text at work telling me that they sold the car they had promised to show me was the most upsetting news. I don't understand how you can promise you're customer a car and then go around and sell it. By far the worst customer service I have dealt with. read more

I arrived at ACURA 5 minutes before closing and I didn't expect to be helped out because I was so close to the closing time. Justin Hernandez on the other hand didn't care if there were five minutes left. He helped me out, showed me some cars even let me test drive the car that ended up being my perfect car. I wanted to take the time to say thank you Justin for your patience and help in buying my first car. read more

If you're the type of person that wants transparency and the best price when purchasing an Acura, I highly recommend Spreen Acura. The staff is extremely helpful whether you're at the front desk, working with a salesperson, or speaking with someone from the service center. I know it can be a long drive for some people but it's worth it. I live 55 miles away from this place but went here to purchase my car since none of the dealers near me could offer me as good of a price as Spreen. Ask for Devon, she is an excellent salesperson. I will definitely be considering Spreen Acura for my next car purchase. read more

A great experience at Acura of Riverside. I could not ask for anything better! Alex Escalante, sales, and Ken Welsh, the GM, were friendly, honest, and helpful. I would send my friends and family to this dealership with out a doubt. Hassle free and easy as can be!! I look for ward to doing business with them again. Thank you Alex, Ken and Team!! Shari read more

I don't like to flame businesses on Yelp... unless it is called for. My philosophy for dealing with businesses is simple: 1. Expect to be treated well 2. Anyone can treat you well when things are going well 3. Stellar businesses still treat you well even when something went wrong I have always received great Service from Hendrick's Acura of Riverside... until something went wrong. On 4-9-14 I took my Acura TL in for some routine service. As always, I had an appointment and the service was completed in a couple hours while I waited Everyone I dealt with was friendly and efficient. So far, so good. When I got in my car to leave, I noticed the box of software (sitting on the passenger seat to be returned at Best Buy on my way home) was crushed and torn open. I immediately returned to the service counter to let John know what happened. He explained that as a part of the service I had done that day, they also checked the cabin filter which is behind the glove compartment. When the service technician checked that filter, he must have leaned on (or sat on) and crushed the box. John told me to continue with returning the software to Best Buy and if there was a problem to let him know. While at Best Buy, a customer service employee explained to me that once a software package has been opened, they cannot accept it for return. Since the box had been ripped completely opened, that made sense to me. I called John at Acura back to update him as soon as I got home from Best Buy. John asked me to email him a copy of the receipt (which I did the same day) and they would issue me a check to pay for their mistake. It has now been over a month and while I have contacted John and Robert (the service manager) several times, I still do not have the check I was promised. The last time I talked to Robert was 5-12-14 and he explained that they were mailing out a check that same day. He confirmed my mailing address and we hung up the phone. I still have no reimbursement for the software that was damaged and nobody from the Acura dealer has ever called me to check. You would think that they would make it a priority to get something like this resolved quickly and correctly. They have done neither. UPDATE: I finally received the promised check to compensate me for the goods damaged by the Acura of Riverside employee. Why did it take 6 weeks, many phone calls, and a poor Yelp review to work this all out? You decide. I am upgrading my review to a cautious 3 stars. They finally made this right, but they cost me a lot of time and frustration to get there. read more

Amin Siddiq, Steven Webb And Big John represent a great team for Acura of Riverside. If you want a no stress, straight foreword purchase of a new and use car they will deliver. Just purchased a 2017 MDX and their knowledge, and experience made the purchase easy. I strongly recommend this dealership and the great team that represents it. read more

I've very recent bad experience with Acura of Riverside. I purchased a brand new MDX 2016 on 18th April and as of today 5th May haven't received the paperwork to register my car with local DMV. Initial paperwork was done incorrectly so I had to send it back and after I signed corrected paperwork - I have yet to receive copies or bill of sale to register the car. At this stage, car is sitting in my garage and since it's not registered I cannot drive it on the road. I've made several attempts to reach out to sales and finance folks via phone and emails but dealership hasn't responded. It's very disappointing experience which is still on going for me and my family. Also reached out to Acura client relationship to get dealer to respond and provide paperwork. Very unfortunate. 10th May : Worst experience continues - * Filed compliant with Attorney General WA Office : http://www.atg.wa.gov/ and provided dealership details. * Filed compliant with Attorney General CA office: http://oag.ca.gov/ and provided dealership details. * Sent compliant to DMV WA (registered mail) : http://www.dol.wa.gov/vehicleregistration/transferdealer.html include copy of purchase agreement, check payment copy, and other all car paper work with contact information and print-out of all email communications. * Hired ARAG Legal, working towards rescission of the deal, filing small court claim case $225 hourly rate. * Acura Client Relationship, notified relationship manager on small court claim case : Case # 04661741 * BBB.Org Case # 89073563 * Notified Insurance company read more

Still waiting for that call back,11 months later, am I on hold for Obama care? But looking at more of your reviews more people are figuring out your customer service still sucks! Good thing anything that said your dealership name on was not permanent, and ended up in the dumpster. And yes I'm still mad that you can even find the balls to call me back. read more

When i purchased my car... Fernando was amazing. Customer service was excellent... he even catered to my kids making sure we had a great exoerience. 5 stars for that. However ive attempted to call for laurie multiple times now regarding my plates since DMV confirmed that they have it and she has nof returned my call. So 1 star rating for that... read more

it ain't about great deals / bad deals, ain't about nightmare whenever you buy a new car / a used car. it's all about positive attitude showing on every single staff's faces... i'll give 'em 1000% satifaction/contentment. i'd feel lucky for whoever work for this dealership. as a G.M. Dave Crain works hard for his employees doesn't matter what it takes... anyone want an Acura please come see 'em.... come see 'em come see 'em read more

Took my car for maintenance yesterday at Acura of Riverside and I never received a call to let me know my car was finished with maintenance and when I showed up to pick up my car a girl stated she had just locked my keys in the safe and was unable to give them to me. I asked to speak to a supervisor or manager they all kinda laughed and said they could not help me to pick up my car the next day. Super rude not helpful at all. This is very unprofessional and I had verified my number when I dropped off my car. I had to be at work early this morning at 6:30, and unfortunately I did not have anyone else that could replace me. My office key is attached to my car keys and this disrupted my job, I was unable to open the office and honestly this is not the first time I have a problem with service. Previously after picking my car up apparently someone broke the driver seat while my car was having its maintenance performed and a screw was lost and I had to bring my car back in to have that fixed. I have not picked up my keys and they still have not attempted to contact me. I am considering finding a new place for maintenance because this is unacceptable. read more

We inquired about the RDX through the Costco Auto Buying Program. Ken French was the first to get a hold of us and he gave us a price over the phone. When we arrived we test drove the vehicle and he showed us 3 different RDX's on the lot that were at that price. Not only was he super knowledgable about our vehicle, he was a genuinely nice guy and not your typical sleazy sales guy. Even after we purchased the RDX, Ken gave us his cell number if we had any questions about the vehicle. I've called and texted a few times and he has quickly answered all my questions. Honestly, it is the first time I bought a car and thought if we buy another Acura, I would come back just to work with him. We shopped around at a few Acura dealers and between the price they offered and Ken's demeanor, we drove 40 miles out of our way just to buy here. And I am glad we did! Pros -Friendly & knowledgeable staff (We worked with Ken French & Steve Salazar on financing) -Great waiting area with free Starbucks coffee and Tazzo tea -Great price -Good financing on the RDX -Sales guys are not pushy and are up front Cons -A little far from our house read more

We had a great experience at Acura of Riverside. We went to Metro Acura first and their prices were ridiculous and I felt they were giving us a load of crap. We worked with Alex Escalante, who was the most delightful man. He answered our questions and was very attentive to us, very knowledgeable about the vehicles. The Kelly Blue Book value of our trade in when they ran the details through came back very low and we were going to get up and leave, but Ken, Sales Manager, said he too thought it low based on the condition of our car. He said he would give us $7000...we were looking for $8000 but we're pleased with the offer. They had a preowned RDX that we were interested in but it had a small dent and my husband said he would not buy a car with a dent in it. Both Ken and Alex said it should have been taken care of before it was put on the lot and they would take care of it, but we just weren't interested in it anymore. We saw a showroom model that was the color we wanted and honestly, when all was said and done, the new car was only $3000 more than the preowned one so ended up with a brand new car. We hate buying cars....it usually takes all day long....but we had a nice experience here and we really enjoyed working with Alex. read more

Here's no surprise....Acura of Riverside is going to ignore the fact that they sold us a piece of crap and not acknowledge or address the issue. Of course they'll thank these so called customers (are they even real???) but they won't fix anything. Thanks a-holes! You really take care of your customers. read more

When you're ready to get an Acura definitely check out Acura of Riverside and ask for Vanessa! She's knowledgeable and made the process smooth, quick and easy from start to finish! read more

Be careful of this dealer when you buy a car from them. Make sure you get in writing what they are promising especially when you lease. I just had a negative experience with Spreen where they promised to pay the excess miles (on a previous car) but hadn't. We did not know that Spreen had not paid the excess miles until our credit scores kept getting hit for several months. Spreen was also very evasive when I tried calling them to help resolve the issue. In the end, I ended up paying for the excess miles. Acura was not very helpful either when I reported the issue. All in all, an extremely bad expereince from the dealership. read more

Purchased a "no hassle" used vehicle from Ron Andrews and Ken Walsh (GM). They did what they said they would do and advised me on the news that Hendrix Acura of Riverside has been sold to Spreen of Redlands effective Feb 12, 2018. The finance department followed suit in being a no pressure department. The support staff to Ron during my first visit was also handled very well by Vanessa. Regrets that the change of ownership may involve personnel changes by the new ownership. read more

No hassle from this dealership when buying my new mdx. My salesman Justin was The best and goes out of his way weeks later to make sure anything I needed was taken care of. I couldn't have asked for a better no pressure salesman. The finance manager mike was also very helpful and explained everything making a smooth transition to buy my car! Thank again guys! read more

If you are looking for an Acura then Frank Gaeta is your man! My husband used to work in the car business and knows how car salesman can be. He appreciated Frank's honesty and easy going personality. If we ever buy another Acura , We will definitely go see Frank again. read more

Rarely is the car buying experience fun........This was a first for me.....I highly, highly highly recommend Acura of Riverside and Ken French in particular if you are shopping for an Acura......No games.....Very knowledgeable.......Smooth car buying experience...........Very Satisfied......Go see Ken.....He will take good care of you........ read more

Went here to buy a NEW 2016 Acura MDX. Did all of the negotiation and discussions over the Internet before making the long drive to the dealership. When we got there, it ends up they were trying to sell us a used car that had been returned with more than 1000 miles on it and the associated wear and tear. According to this dealer, that still qualifies as new, and they claimed that they didn't know about it until that day (even though they had the car on their lot for more than a month). We walked out. Typical car dealer bait and switch. Buyer beware!!! read more

Taken back by the Care factor of both my Car and myself. First CLASS team ! Had routine Car check, and truly regarded through the entire process as the day I walked in the door to make the purchase of it. It doesn't end....the Special Treatment and Regard. Previous Mercedes Owner and BMW...never ever had the consistency of such . NEVER! Funny thing I wasn't alone.....two others servicing their cars.....one was a Saturn....did forget the make of the other. Both were sharing Level of WORK, and REGARD received they LOVE bringing their Business here. Bravo and THANK YOU! read more

Big shout to Justin Hernandez for helping us get the perfect car for my family. Didn't stop till we found the right one and we where able to get a awesome price for the car. If your looking to buy an Acura, Justin is the man for the job. read more

It was my first time getting my car serviced at Spreen Acura in Riverside I normally go to Temecula but after today's experience I will definitely come back to Riverside. All the staff especially Bobby was super friendly and helpful. I didn't have an appointment yet they were able to accommodate my needs promptly. read more

I had a horrible experience at this dealership. We called to confirm 2 times that the car we wanted was in stock at this location. Both times 2 different sales representatives confirmed that the car was indeed there. We drove an hour to the dealership and they stated that the car we wanted was in fact not there and that there was a mixup. We then asked if they can give us some names of other acura dealership where the car we wanted may be in stock and they refused to give us any information. They cited one other dealership that may have it and would not give us any other information. It was a complete waste of time and they could have handled the situation a lot better. The sales manager didn't even bother to come out of his office to talk to us. We left feeling very angry that we were misled. Be careful of the bait and switch at this location!! Very poor customer service!! read more